Baumr-AG 740SX MOWSFPBMRA182

Hi Pstewy Thank you for taking the time to share your feedback on our lawnmower. We appreciate your honest review.

We understand that you may have had a different experience with previous lawnmowers, and we're sorry to hear if this one didn’t meet your expectations. We strive to provide high-quality products, and your feedback is valuable in helping us improve.

To ensure you get the best possible cut, we recommend adjusting the cutting height to your specific grass type and desired length. You may also want to consider the sharpness of the blade, as a dull blade can affect cutting performance.

If you have any further questions or concerns, please don’t hesitate to contact our customer support team. We're here to help!

Kind regards, Jay

Hi Jay, there is a mixture of kikuyu not sure of the spelling, and finer grass, to cut all the same height the mower needs to be lower so then the front of mower hits the grass and struggles with the kikuyu, stopping progress, it has cut the same from new. It is quite frustrating to keep raising and lowering the height. Thank you for responding. Pete

Still waiting for your help, my advice would be to lower the blade height but not the mower height. Say it again the mower is only couple of months old. read the above. because the mower height is lowered it pushes the grass with the front of the chassis instead of cutting. Thanks Pete

Hi there Pstewy, I'm sorry for not being able to get back to you. It sounds like you're experiencing some technical concerns with your mower.

We have a department that covers technical-related concerns. You may reach them at external link . Thank you.

Kind regards, Jay

Hi Jay, contacted the link you gave me, Edison’s , they gave the same run around the last time I spoke to them. I suggested they speak to you that obviously did not happen. All I was giving/asking was a little help and informing an improvement for the mower. My point was quite simple but now believe it was a waste of time. Thanks Pete

Do not buy this mower, company treats you like you are an idiot. Un Australian

Hi Pstewy, Our team has reached out to request additional information and a video that could help us identify and resolve the issue, but unfortunately, we have not received any further details from you. To ensure we can address your concerns effectively, we kindly ask for your cooperation in providing the necessary information so we can investigate and find an appropriate solution. Please note that posting your replies through the review platform will not resolve your issue, so we encourage you to contact us via email directly. Kind regards, Jay

Read the original comments, it is basic, the mower doesn’t cut a good grass.

You don’t need a video if you can read and understand English, stop making excuses. Cannot contact you via email as you have not provided it. Again am wasting my time.

Hi Pstewy, We understand that being asked for a photo or video might seem like an extra step, and we want to assure you it's a standard part of our process designed to help you best.

As an online store, we rely on visual documentation to understand the issues you're experiencing. This helps our technical team accurately assess the situation and determine the best solution for you. This also allows us to identify any potential design improvements for future models. It's definitely not about questioning your intelligence – it's simply the most effective way for us to assist you.

Documentation is also essential if we need to escalate the issue to our manufacturer. Having a clear visual record ensures they can quickly understand the problem and provide the necessary support.

Kind regards, Jay

Where to send any documents or videos, still didn’t read the comment

There is another review re your mower quoting similar issues, same response, heads in the sand company.

This company just talks and gives you the same run around time and again, read what was written, obviously your tech dept hasn’t or doesn’t use this mower. If you put enough time into the rubbish replies as to the workings of the mower you may improve this very average product.