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Only 3 years old Beko Fridge needs replacing, not a quality product avoid
We brought a Beko fridge and freezer the fridge compressor just died after only 3 years of use. The repairer said to check if under warranty (2 years) else get a new fridge.
So having to replace after 3 years. At least the freezer is still going.
But I couldn’t recommend the brand, the warranty says it all (short).
Seems I am not alone in giving them a poor rating. Fridges should last decades.
Obviously not a quality product or brand.
Do not buy from Beko - the quality of the fridge I bought is terrible, it’s incredibly noisy and after 12 months both the door shelves broke. They have refused to replace despite it not being our fault and clearly shows that it is a substandard product. I have always bought other makes but thought I’d try Beko. Never again.
Products and service are pathetic
Expensive oven element failed twice in four years. One element was replaced by Beko. Out of pocket for one element and two installations so far. Representative said elements were like light bulbs - consumable. Fridge is so loud and doors easily stay just open, without alarm sounding. Would not deal with this brand ever again.
Lies and deception
Not to be trusted may be doing ok in eruope but over hear in aus cheap and nasty customer service and products. I have had to call 7 times and still don't have a service report apparently that's what's stopping them from compensating me for my lost items in my fridge. Funny that as its already been replaced how could it be replaced without one in the first instance....clearly lying
After service disgrace
2 month old washing machine stopped working. Advised Beko, waited 3 weeks and enquired via email on progress on repair although no one had attended to view/repair product. Was advised to use neighbours machine whilst waiting... after 5 weeks I have left an official complaint as nothing to date has been done by Beko to view or repair product which is obviously under warranty. Very dissatisfied.
I thought it was awesome, it turned out a hot mess.
Oven door glass shattered, obvious issues with the design. They tried to blame me. They eventually agreed reluctantly to cover parts but not service, but insisted I used their recommended repair companies. They recommended one repair man who swore at me and hung up the phone, and another who had to return twice because they forgot to include all the parts . Repair guy had his mask half down coughing all over my house during corona crisis. Awful from start to finish.
- Verified customer
The worst product I have ever purchased
Do not purchase anything from Beko we purchased a ceramic upright cooker which can not boil a pot of water let alone char a steak contacted Beko customer service and explained that the hobs do not hold a high setting for more than a minute or two the customer service operator advised me that should not happen and organised a the oven repair man to check the item he could not find a actual fault and put down too poor quality Beko refused a upgrade or refund and were rude and never contacted me as they said they would thanks for nothing [name removed]!!
Best back up service
I bought a Beko stove top and we had an issue with it by not turning on - I rang Beko and their customer service was excellent. I spoke to Adam and Val and they are a credit to Beko - they were very helpful and they always followed through - in the end I got my product replaced with a new one - this happened during COVID 19 and parts were hard to get in a reasonable time so they replaced with a new one - the product had a 5 year guarantee which is rare.
Thank you for your great customer service.
Negative Stars! Faulty product and the most appaling customer service.
We purchased our washing machine less than 6 months ago. We chose Beko because of the 5 year warranty. It just stopped working one day. When we originally called the phone consultant was unpleasant but she did give me a number for their technician who flat out abused me because he didn't want travel the 20min drive to our home from his. This was 5 weeks ago. If Beko customer service tell you they will arrange something for you and call you back, they will not. I have up to this date made 14 phone calls to Beko and their technician. They now if ...I show any form of frustration are patronising and put me on hold not to return. I have never been more appalled in not only a product but a customer service team. I would NEVER recommend Beko to anyone. We are taking our complaints to the ACCC.
- Verified customer
Beko dryer condenser DCY7420GXB2
I bought this dryer 16 months ago I bought for its great features and the 5 year warranty they come with. A few week it stopped drying the clothes so I rang beko to put in a warranty claim.
Couple days later a technician came out to my house to look at the dryer.
Firstly the technician was very rude to my partner and then told her we had a infestation of cockroachs which was a lie the only cockroach he found was those big ugly looking ones.
Then told my partner its not covered by warranty.
He then went ahead and fixed the so called problem by c...
Worse Ever Cooktop
Bought the Cooktop in Jan 20. After four months use, two of the elements stopped working. Reported the fault, told not covered by warranty. Customer service is very bad, the guy was more interested in argument and not helping. Never ever will buy this brand. The product is definitely inferior. Even if they promote a 10 year warranty, its rubbish, they will find ways to avoid a claim. Beware!!!
BEKO washing machine, rusty and pump failure.
Made warranty claim for faulty pump. Machine is less than 12 months old. Pump clogged with hair. Pump replaced. Told clogged pump not consumer accessible, but our fault because maintence instructions not followed. Manual says to do drum clean but does not say how in our version of manual, Beko sent an updated version after calling them, but this is still our fault and not covered under warranty. Part 2, during repair a chunk of paint come off revealing rust, again beko say this is our fault because they can see detergant has been spilt on...paint via an image sent. I would say this product does not meet consumer law rights. I.e fit for purpose and of exspected quality etc a rust machine that is less than 12 months old is rediculas me thinks. Note: their customer service is horrible to deal with, with and with no follow up for customer.
They can’t get their priorities straight!
My fridge which is well within its warranty has been making unusual noises. After following up multiple times, the problem still hasn’t been resolved. I then receive an email advising that the team member tried to call me but there was no answer. I never received such calls and was extremely annoyed by this lie. In calling up, and raising this very issue, the “customer service” representative was more interested in arguing with me over this point rather than actually deal with the issue. He caused me significant stress and clearly didn’t have h...is priorities right. It turns out that I was right all along that I didn’t get the missed call because they had the WRONG number DESPITE providing them with the correct number via their social media team. I was told they would contact me back which still hasn’t happened.
Induction cooktop -Don’t follow up with promotions- scam
l purchased 2 Beko ovens and a cooktop few years ago, it was supposed to come with a set of Jamie Oliver saucepans if you spent so many thousand dollars. After completing the online form and submitting - nothing. Even the store where’s purchase them, followed up on my emails. Got no where, the eventual excuse was out of stock! I spent a lot of time and money on saucepans that are induction that don’t work on the cooktop. Recently the topic has been brought up again And l was told to go to the ACCC. Think l might now.
Don’t buy one.
Questions & Answers
New Dishwaher can't use it keeps coming up with E01 and yes the outlet pipes and inlet pipes are correct.
Water fills up at the bottom of the tray at back must be a leak.
The company I bought it off have sent me a replacement. Waiting on its arrival, I hope this one ok.
I rang beko and they were sending out a repairman the following week but suggested I could return to store as I had the product under seven days. I must say both the Beko service and the company I bought the dishwasher from were very good in the way business was conducted. I have a becko heat pump dryer very good so I thought I would try Beko again and of course the extended warranty was a big draw card.
Hi I bought all refrigerator 3 years ago. Last month we noticed a bad odour coming from the fridge. Black deposits were found leaking from the inside cover. Don’t know what’s wrong . Worst decision ever to buy beko. Got LG for past 14 years with no issues
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