Beko Australia

We purchased a home with an oven already installed. The oven is still under warranty based on some paperwork that has been handed over to us. I called for a service as it suddenly stopped working after a power outage. I'm seeking assistance but it's hard to organise a service. They'd like you to go through hoops first before actually getting any… Read more

customer service. I inherited this oven and such a headache and not really happy with their customer service.

One star is generous for Beko. Purchased an oven, had only ever had one roast cooked in it, nothing else. Inside still looks brand new. Went to use the oven for the second and it kept tripping the electrical meter. Electrician examined oven and found that both top and bottom elements needed to be replaced. Despite two electrician reports, Beko… Read more

would not replace the elements as the oven was out of warranty. They didn't care that the oven had basically not been used. I would definitely not recommend buying any Beko products.

Pathetic company with poor customer service and warranty repairs. Been waiting for someone to come out and repair the poor quality fridge purchased from them and they do nothing to expedite the process with the equally sh**ty Sydney appliance service they outsource for repairs. So many other brands, save yourself a headache and avoid this company

Bought a second hand front loader washing machine WMY 7046 4 yrs ago for $20 and could not be happier. Used to wash very dirty work clothes. Seller said it had a wobble and walked? Installed on level ground outside in the weather and has been faultless.

Customers beware ~ You must register your product within a certain time or you don't get warranty honoured. I was not made aware of the conditions and have had retailer and Beko paas the buck on support. I have had my appliance for 2yrs however… Read more

only used last 8 weeks due to delayed renovations and it is faulty. Beko sent me a manual to fix myself or have a repaired at my expense. I thought I had a 5 yr warranty and have learn't a valuable lesson on questioning conditions before purchasing as well as getting conditions in writing. If I'd realised what procedures to take from purchase I would not be left with no warranty. Retailer says Beko should warranty and Beko says retailer should have explained the fine print. I would not recommend this product or brand.

Not sure I trust this website (Product Review.com.au) for quality unbiased reviews any more. Look at customer service for any other company, they're all sh*te LOL. People come here to complain.

Beko Heat Pump Dryer – Purchased a BEKO Heat Pump Dryer. It is amazing, works very well, and has no problems. Happy to buy another one and recommend it. Thank you.

CUSTOMER SERVICE VERY HELPFUL – I purchased a Beko washing machine and Beko heat pump condenser dryer and unfortunately have had some issues with both machines. I have been very happy with the assistance I've received from Beko and the customer service team. The issues have been resolved and I'm a happy customer again. Thanks so much!

Appalling customer service. They tell lies.They will tell you anything to get you off the phone. The product 6.5kg washer failed after 23 months. They refused to refund or replace and then failed to despatch the parts required for the repair twice! The repairer also had to be chased up. Do not go near this company. They are a joke. I will be… Read more

reporting this to Fair trading and ensuring that they are placed on an ACCC blacklist. Disgraceful in all ways possible.

I bought a washing machine from Beko (model: BFL853ADW). After less than 18 months of use the fabric softner draw became jammed shut and my wife found sharp metal peices had fallen off the bottom of the machine. We contacted Beko multiple times within warranty but Beko gave us the run around until the warranty lapesd and then refused to provide… Read more

support. Extremely frustrating.

Customer service was terrible and I am now considering escalating this to ACCC and Consumer affairs as my machine is unsafe for use due to these metal peices being found on the floor and the machine being unable to function as intended due to the draw being jammed shut.

I will be avoiding Beko and suggesting the same to anyone listening.

Absolutely trash brand. Fridge not even a year old, shelves exploding apart, handle broken, doesn't latch closed, mechanism inside handle stuffed and grinding if you try open it. Door comes open randomly. Compressor makes a thud so loud when it kicks in it can be heard at opposite end of the house. At night it sounds like someone has tried to kick… Read more

the door in.

Horrid customer service, worthless warranty. They are apparently sending us the parts and we are expected to fix it or pay someone to fix it.

Complaints now made to ACCC and Consumer affairs.

Garbage company and would never touch another thing they produce.

BWD7541W TRASH Machines Trash Warranty Trash Service Trash attitude & the Service F-MALE IS ATROCIOUS does not deserve her Job Lousy Company refuse to accept Purchase order Paid by CC as proof of Purchase While its was ALSO listed in there online Warranty Registration Does not dry clothing. Will never buy a Beko product again

Bought a Beko Model BFL7510W - decided to spend a little extra to get a 'good' one, with a bonus 3 yr warranty. Well 2 months out of the 2 yr warranty it died. Contacted Beko & apparently my extra 3 yrs wasn't registered - it wasn't a simple process filling out the extended warranty request at time of purchase but thought it had gone through -… Read more

apparently if you don't get an email confirming, it doesn't. They gave me a one off 'good-will' service as it was close to the 2 yr mark. Guy replaced the computer component (be aware if there have been cockroaches it voids the service, so cough up $300 for that plus parts - & c*ckies apparently love Beko machines! Fortunately I didn't have them - but wasn't told about that by Beko). Tried to do a load & same problem - turns itself off, doesn't agitate or spin, no matter which cycle you choose. ABSOLUTE cr>p product & cr>p service. Don't waste your money, I did 1-2 washes a week so it definitely had an easy life - it dies as readily as a cheap budget model.

Bought a BFC60IPAN Beko 60cm Freestanding Cooker on the 9th September, delivered on the 16th and dead by the 10th of October, Appliance Central want nothing to do with it and Beko outsource their service agent with no parts on hand. Now waiting on parts before i can book the agent to repair my $1800 oven. Now I've almost owned it broken longer… Read more

than i owned it working. Beko and Appliance Central wont even discuss a return - against Australian consumer laws

I purchased my 60cm flexy Induction cooktop 9 months ago and have not had a problem until now. I turned it on and the front cooker made a huge bang and shot a purple arc out at me. Completely shorted the whole thing out. I contacted the staff where I purchased it and they placed a claim in on my behalf to Beko for a repair. Days went by and I… Read more

called Beko who claim they have no such record of any claim from the store. I called the store to confirm and they definitely placed the claim. I was instructed to place my own claim online which I did. I’ve had a Beko technician come to inspect the cooktop and am now 3 weeks still without a replacement. I called for an update and told they are waiting on a pcb board to arrive. I would have thought it would be a direct replacement but no not that simple. So now I am still cooking on my gas dune camp cooker. Not impressed at all

Do not buy Beko under any circumstances. The warranty is a scam. Customer service and after care is disgusting. Very dishonest company in my experience. Should be shut down!!!

Worse warranty service.. brand new fridge and the door handle was faulty. Took over a month for them to replace it.. they wanted me to do it not a technician The technician showed up with the handle and had to scratch the caps getting the old handle off Surprise they dont supply new caps for the handle So a brand new fridge looks like a… Read more

scratch and dent second hand fridge

Look to another company Stay away from this terrible company.

Two months on and we are still waiting for them to fix it. And [Name Removed] from customer service is horrible.

In November I bought the beko oven / Cooktop combination. At first the top induction glass plate melted ! The company replaced it. The oven thermostate does work sometime but not always. Set to 180 it go sometime to 240 degrèe. Sometimes it work fine sometime it does not. From November the technician came twice. Now beco say it works fine and does… Read more

not want to come to solve the problem. 1 $1700 !!! I pay for this rubbish. Now it's end may and half year no good working oven. Thanks to beko. Oven BFC60IPAN is the peace of ...... DO NOT even try.

Cheap unreliable products and arrogant unhelpful call centre staff. 5 weeks for repair of my dishwasher - which is a replacement from the previous Bekko machine that was repaired 4 times until finally replaced with a new unit. WIth in 6months the break downs have begun all over again. WHen I queried why there was such a long delay after 5 weeks of failure to repair I was told "It's only another week don't be impatient"

Long term review of my 60cm Beko induction hub. Although the warranty and service department has been great and more than helpful, you just can't help a poor product. Looks great and cooks low heat very well, can't cook with cast iron or higher heat cause it shuts down just as you throw the steak or burger patties on. I'm on the 3rd cook top now,… Read more

all replaced with no charge and have just had 2 burners repaired but lots of wait time on replacement parts ect. Was offerered a full refund the 2nd time the item failed but chose to stick it out. So as of now, with the end of the warranty a couple of months out (warranty starts again with the replacements) we're looking at close to 6 months using a $100 camping cooktop while we wait for repairs or parts and, in all honesty it does a far better job. Looks nice and great service department but if reliability and fuctionality is what you're after, buy a $100 camping cook top and use it as a conversation starter. If you enjoy home cooking don't get talked into induction and buy the gas cooktop you dream of.

I bought a Beko upright freezer and a Beko upright fridge. Four years down the track they have severe structural rust on the lower panels of the cabinets of both the units. Beko claims that is only "cosmetic" and doesn't affect the functioning of the units. This is absolute nonsense as the door of the freezer could fall off at any time. I have… Read more

already had the door of the fridge detach from the top hinge as I opened it due to poor workmanship in screwing the pin of the hinge to the hinge plate which allowed the hinge pin to become detached due to the normal friction created by closing the door. They want to buy me off with a half price refund which forces me to spend again to buy new units. I have never had any rust on any refrigeration product that has stood in that location in my kitchen during the last 58 years. It is clearly a manufacturing problem due to poor and inadequate application of the protective paint coating. They should refund the total cost of what I paid for them. The original fridge was faulty and was replaced after 2 years with a later model than the original and so this quality control problem is obviously an ongoing occurrence and something that makes it not a one off occurrence. I would not buy another Beko fridge or freezer and cannot in all honesty recommend the products to anyone. I believe that no one should invest in one, as these units of mine, couldn't even make it past 4 years of Beko's 5 year warranty terms. If you spend and experience these problems, don't say you weren't warned.

Don't even bother .... move on to the next better brand now. Customer service is terrible. Terrible!!!! .., an appliance lasted me 4 months without even using it. $900 down the drain just like that. Not covered by warranty.., saying I have an infestation. But no one in the house can see an infestation.

Bought beko frost free freezer. Still under warranty. However the issue is top shelfs defrost every 2 t 3 months use. I reduced the amount of food inside to aid with circulation . Still the same. Lucky i have another larger freezer to store food while i defrost the full belko freezer. Lost food the first 2 times. Now have an alarm added to it to… Read more

warn me when it gets warm. Rubbish product . Will get it rid of and get different brand. The warranty may get me another one. But can't afford to loose more food.

Brought a Beko Freezer on 28/12/2024, on the evening of 26/02/2025 (just short of two months of purchase) we found all our meat and frozen food in the freezer defrosted, there had been no power outages and the door was sealed shut, tried to turn the settings down to -27 degrees, and no cold air flow in the freezer at all and no change, the… Read more

temperature inside the freezer was as warm as a hot summers day. I called Beko on 27/02/2025, to inform them about their crappy product and the fact that I had lost hundreds of dollars of meat and frozen products. I was advised by the agent to power cycle the freezer for 45 minutes and then turn it back on. After work checked on the freezer and it is magically working again which is great but now have no meat or frozen food whatsoever left. I was advised by the agent that a technician would be booked in to come and look at the freezer but if they cannot find a fault I would be charged a service call. The freezer should never have lost its cooling ability and stopped working, I cannot afford to be losing and replacing my meat and frozen foods whenever this crappy product stops working and needs a power cycle. It will be going out in the next council pick-up.