Best back up service
I bought a Beko stove top and we had an issue with it by not turning on - I rang Beko and their customer service was excellent. I spoke to Adam and Val and they are a credit to Beko - they were very helpful and they always followed through - in the end I got my product replaced with a new one - this happened during COVID 19 and parts were hard to get in a reasonable time so they replaced with a new one - the product had a 5 year guarantee which is rare.
Thank you for your great customer service.
Negative Stars! Faulty product and the most appaling customer service.
We purchased our washing machine less than 6 months ago. We chose Beko because of the 5 year warranty. It just stopped working one day. When we originally called the phone consultant was unpleasant but she did give me a number for their technician who flat out abused me because he didn't want travel the 20min drive to our home from his. This was 5 weeks ago. If Beko customer service tell you they will arrange something for you and call you back, they will not. I have up to this date made 14 phone calls to Beko and their technician. They now if ...I show any form of frustration are patronising and put me on hold not to return. I have never been more appalled in not only a product but a customer service team. I would NEVER recommend Beko to anyone. We are taking our complaints to the ACCC.
- Verified customer
Beko dryer condenser DCY7420GXB2
I bought this dryer 16 months ago I bought for its great features and the 5 year warranty they come with. A few week it stopped drying the clothes so I rang beko to put in a warranty claim.
Couple days later a technician came out to my house to look at the dryer.
Firstly the technician was very rude to my partner and then told her we had a infestation of cockroachs which was a lie the only cockroach he found was those big ugly looking ones.
Then told my partner its not covered by warranty.
He then went ahead and fixed the so called problem by c...
Worse Ever Cooktop
Bought the Cooktop in Jan 20. After four months use, two of the elements stopped working. Reported the fault, told not covered by warranty. Customer service is very bad, the guy was more interested in argument and not helping. Never ever will buy this brand. The product is definitely inferior. Even if they promote a 10 year warranty, its rubbish, they will find ways to avoid a claim. Beware!!!
BEKO washing machine, rusty and pump failure.
Made warranty claim for faulty pump. Machine is less than 12 months old. Pump clogged with hair. Pump replaced. Told clogged pump not consumer accessible, but our fault because maintence instructions not followed. Manual says to do drum clean but does not say how in our version of manual, Beko sent an updated version after calling them, but this is still our fault and not covered under warranty. Part 2, during repair a chunk of paint come off revealing rust, again beko say this is our fault because they can see detergant has been spilt on...paint via an image sent. I would say this product does not meet consumer law rights. I.e fit for purpose and of exspected quality etc a rust machine that is less than 12 months old is rediculas me thinks. Note: their customer service is horrible to deal with, with and with no follow up for customer.
They can’t get their priorities straight!
My fridge which is well within its warranty has been making unusual noises. After following up multiple times, the problem still hasn’t been resolved. I then receive an email advising that the team member tried to call me but there was no answer. I never received such calls and was extremely annoyed by this lie. In calling up, and raising this very issue, the “customer service” representative was more interested in arguing with me over this point rather than actually deal with the issue. He caused me significant stress and clearly didn’t have h...is priorities right. It turns out that I was right all along that I didn’t get the missed call because they had the WRONG number DESPITE providing them with the correct number via their social media team. I was told they would contact me back which still hasn’t happened.
Induction cooktop -Don’t follow up with promotions- scam
l purchased 2 Beko ovens and a cooktop few years ago, it was supposed to come with a set of Jamie Oliver saucepans if you spent so many thousand dollars. After completing the online form and submitting - nothing. Even the store where’s purchase them, followed up on my emails. Got no where, the eventual excuse was out of stock! I spent a lot of time and money on saucepans that are induction that don’t work on the cooktop. Recently the topic has been brought up again And l was told to go to the ACCC. Think l might now.
Don’t buy one.
Products break within a month and Beko take weeks to repair.
I purchased a washing machine after my washing machine of 12 years broke down. My brand new Beko washing machine broke down after 4 washes due to a spinning malfunction, it has taken 3 weeks to have this machine repaired and i am still waiting...
The customer service has been useless, they have provided zero help and no compensation. You can imagine how much washing i have waiting for the repair to be completed as i have a family and a 3 month old.
I encourage you to stay away from all Beko products, they are hopeless!
Absolute rubbish- by a repairman.
I’ve had so many of their washers that are so new and failed it’s ridiculous. Of all the washers, even the cheaper Chinese brands Beko I would rate the absolute worst.
They must be designed to fail. Latest one is just 3 years old. Just out of warranty. A supposedly Pro Smart Inverter 7kg front load washer.
I would never buy a Beko. You’d get better life out of a refurbished popular brand and save money
Customer Care does not honour what is promised
Prior to delivery of our washing machine, we spoke with 3 different customer service confirming that we can include installation and removal of the old machine. This can be done with the person/s who delivers the new machine. On the day, the delivery people (most likely couriers) will not install nor remove our old machine. Not their problem. On contacting Customer Care, they deny that they offer installation and removal service despite us providing the names of the people we spoke with, and they refuse to allow complaints to be lodged. Contac...ted Customer Care again later wanting to lodge a formal complaint and was rudely told that they have arranged the installation and removal. This is after acknowledging that the previous calls were recorded. Regardless they refuse to allow me to lodge a complaint, saying that they have resolved my issue and will pay for the installation and removal. Well, I had to pay the guy $50 for installation and purportedly the removal, and guess what? A week later, my old machine has yet to be collected. SO WHAT RESOLUTION?! Will I be reimbursed the $50 now? and when will the old machine be collected? Lesson learnt - there is no avenue to complain here at Beko.
5 years on... Beko dishwasher is cheap junk
I bought a Beko DIN 5834X dishwasher 5 years ago. It is their very-fancy fully integrated model... It is junk. Plastic retaining clips break easily so top drawer comes off.
Door tension cannot be adjusted without removing the entire dishwasher, which for a fully integrated model means I have to disassemble a not insignificant part of my kitchen.
1/10l do not recommend.
Don't ever buy a Beko fridge
Three years after buying a new Beko fridge it just died. Beko's service agent waited a whole day before answering my phone calls and then told me he was busy and would get back to me but never did. I wish I had read these reviews before. I'll never buy anything Beko again.
Hey guys, i purchased a beko 8kg dryer for myself in july 2019, by oct 11 2019 it had failed and after 2 months it has now been repaired. I had requested a refund for this product, contacted ACCC and fair trading but all of this is pointless. I am actually going to take the repaired dryer back and if it fails again it needs to go to QCAT to be resolved.
Questions & Answers
New Dishwaher can't use it keeps coming up with E01 and yes the outlet pipes and inlet pipes are correct.
Water fills up at the bottom of the tray at back must be a leak.
The company I bought it off have sent me a replacement. Waiting on its arrival, I hope this one ok.
I rang beko and they were sending out a repairman the following week but suggested I could return to store as I had the product under seven days. I must say both the Beko service and the company I bought the dishwasher from were very good in the way business was conducted. I have a becko heat pump dryer very good so I thought I would try Beko again and of course the extended warranty was a big draw card.
Hi I bought all refrigerator 3 years ago. Last month we noticed a bad odour coming from the fridge. Black deposits were found leaking from the inside cover. Don’t know what’s wrong . Worst decision ever to buy beko. Got LG for past 14 years with no issues
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