Belling Ceramic Cooktop & Electric Oven
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Don't buy rubbish you pay for what you get – Just under 12 months old. Stove kept tripping electric meter box. Contacted Harvey Norman who got Glendimplex/Belling to contact me to arrange technician. Technician contacted me asked what had occurred with stove, without ever looking at stove he said he was waiting on parts for stove that was a week ago (the whole process so far is nearly 3 weeks without a stove) I am at this very moment waiting on the phone to I assume is Glendimplex (Phone 1800 444 357 which Harvey Norman had given me) to see if they have sent parts required. I started at position 11 in queue that was 52 minutes ago and now I am at position 2. This company has no regard for customer service. I was just told that the parts have been sent from who knows where? and he will receive them in 7-10 days. It was Glendimplex that operates ofF shore. Customer operator didn't know where parts were coming from.
Purchased in at Harvey Norman.
Never buy Bellings – I would do your research before buying a Bellings oven. You pay premium price for Bellings and for you get inferior product with terrible customer service. I have had 2 faulty ovens within the space of 12 months. 1st oven purchased in Dec 2022 (Harvey Norman) did not get installed by our qualified electrician due to an electrical problem straight out of the box. It went back to H/N so we could get a replacement. 2nd oven was installed but in November 2023 the 2nd oven had another electrical failure. Went back to H/N and discussed the issue with staff and also present was a Bellings Representative. We discussed about both issues with the 2 Bellings Ovens and in agreement with the Bellings Representative and H/N staff I would be receiving a new oven. Was told as there was none in stock,that they would sort it out and get in touch about the new oven. After 6 weeks of back and forth with Harvey Norman and Bellings, I was informed that it was to be repaired not replaced. Bellings were terrible in their customer service and their representative denied telling me about getting a new oven. Even though 2 Harvey Norman employees( sales and management) were involved in the process and agreed with what had been spoken about. To say I'm disappointed in the whole process is an understatement. To be actually lied to by a Representative of Bellings who obviously has no faith in the quality of the products they supply. Be careful buying Bellings products and say good bye to Harvey Norman too as they had no standing with Bellings and the products they sell.
Thank you for your feedback and I'm sorry to hear of the experience you have had. We have now reached out to you directly and found you a solution which you have accepted. Thanks
Thank you Bellings. I do appreciate the effort you have made to find a resolution to our problem. 1st class service from the people at Bellings once they realised the real issue.
Oven is not heating – The oven isn't heating to the temperature. The dial has one temperature but the oven is actually 30° less. This was confirmed by the electrician. It is not fit for purpose. The temperature is not high enough to cook anything.
Purchased in at Harvey Norman for $2,000.
Good afternoon Gill Thank you for contacting Belling regarding your issue. Can you please provide your email address so I may discuss the issue with you further and look into this for you Kind regards Belling
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Hi Chris, I'm sorry to hear that you are still waiting for a technician to attend. If you could provide us with your refence number we will be able to follow this up and get back to you. Thanks