Best to stay clear and use another agent
Wouldn't use this estate agent again. Poor communication and a little lack of knowledge I believe. Will try to hold your bond for made up excuses. Best to use a more established estate agent and stay away from this one to rent. Staff do not share info so calling the office is a waste of time when a lot are clueless about what the other agent is doing.
A sales person that LIES is a huge problem. Never listened from start. Had a price and she under minded me by 30k to get a 'sale'... Hopeless poor company. Stick with the 300-360K range...you treated me like a bloody joke and really showed by lack of communication. Never backed up what said and could never do. Lousy business ethic, they seem to strive to quick sale and have a bigger turn over...thanks for buggering up my future....0.01 of a star
Shouldn't be allowed to rent properties.
Unfortunately Bernats Lewis took over the property I was renting through Ray White. Ray White were great, I never had any problems with them. I didn't have anything but problems with Bernats Lewis. Firstly they couldn't even be bothered to let me know they were the new agent, I had to chase them so I wouldn't fall behind in my rent. Twice they inspected me with NO notice. I was within my rights to refuse them entry but just asked that they come back in half an hour to save any drama. I had no working oven at the property and despite numerous re...quests for it to be fixed, both at the inspections and over the phone nothing was ever done about it. Upon giving my notice to leave they claimed they had no knowledge of the broken oven, even though I'd requested for it to be fixed on multiple occasions and had even given them the model and serial number (at their request) several times. According to them it's apparently OK for someone to not have a working oven for 3 years. The nightmare truly began went I moved out. I left the property in better condition than when I moved in, Lawns and garden were well maintained, I planted plants, put in a birdbath. I cleaned things in the house that weren't clean when I moved in and they still tried to hold me accountable for things that were in bad condition and broken when I moved in. Getting my bond back was a nightmare even though I had done nothing wrong. I have since found out they have a very bad reputation and I warn people to not have any dealings with them.
I rented with this company in the same house for approx 18 months . I had nothing but trouble the whole time . In this short time we had 3 different property managers & our first lease (6 months) had ended and when I asked if we were allowed to stay they didn't realise our lease had already finished . Then it took another month to get them to prepare another lease to renew . When we moved out we had nothing but drama , we were accused of breaking things that we didn't and much more . I would never ever rent or buy through Bernats and Lewis and ...I tell everyone I know and all my clients not to go through them . Word of mouth is very important to a company and this company should be ashamed of themselves . The way they run their business is hideous .
Bad bad bad
Bad, no communication! Your property manager, shame on you! Couldn't be bothered returning phone calls even came in there twice ask about the rental, rang up property, gone. Couldn't even be bothered to call people waited over a week for an answer. I blame your property manager. Will never recommend your real estate to anyone. Absolutely hopeless!
Bad communication, unfriendly
I have been rending with bernats lewis for about 2 years, the 1st agent's I had were really good but then they changed people 2 times without my knowledge they the person I had was really rude would make inspections times then cancel without me knowing. Very unhappy with how things have turned out with them.
Poor communication and misinformation killed the contract
While trying to buy a property through this agent we were consistently misled with information. We had to constantly chase the agent for answers to our questions and some information provided to us was not logical and when challenged turned out to be false.
We were told that an issue detected by our building and pest inspection would be corrected under an insurance claim. A claim we were not told about prior to signing the contract. After extending the agreement date to sign off the building and pest inspection twice (at our expense) in an ...effort to give the seller a chance to address the issue, the problem was not corrected. In the end we were finally told that the defect was never going to be fixed under an insurance claim. We suggested a small discount in the contract price to fix the problem ourselves after settlement. Despite being encouraged by the agent to pay our solicitor to lodge the offer in writing, it was declined within an hour so what was the point. Attempts to speak with the principle of the agency were unsuccessful. We ended up cancelling the contract.
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