What a breath of fresh air, could not rate higher!
I ordered a guitar from interstate and it arrived in great condition faster than I thought.
After a great experience I thought I would order again several months later. Once again they exceeded expectations and shipped a bulky amplifier via express at no additional cost, and this is during a COVID lockdown in Victoria. Spoken to over the phone to ask questions and received impartial and unbiased information about their products. Will definitely be my go to online music store in the future.
Worst experience ever. After 20 years as a customer.
I've been purchasing from this store since I was 7 years old. After twenty years as a devoted customer, and now working as a professional musician, I expected to be able to rely on Better Music to provide good service. I purchased items for a gig off their Website which it said were in stock. The payment went through, and i waited to receive notification from the store to pick them up. After 5 days of nothing (the day before my gig) I called to enquire, only to discover that none of the items I had purchased were actually in stock at all. I dea...lt with an apathetic young man called [name removed], who, when I explained the circumstances, replied "that's life". This staff member evidently has zero interest in his job, or assisting customers to the betterment of the business. At no point did he apologize for the inconvenience, attempt to address the issue incorrect stocktake, or take any steps to rectify the situation. I asked to drive tot he store and get a refund so I could buy another amp. Our young droid [name removed] was unable to provide any solution, or even apologize for inconvenience caused, and apparently unable to refer me to any other staff member who could help, for instance a manager, or basically anyone with a grain of human empathy. This whole experience has been a huge inconvenience, resulting in my having to call around and borrow items in order to be able to play the gig. This has ultimately soured my perception of this business, and makes me question their commitment to their customers. Would not recommend. SHAME better music, shame.
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