Better Music

[Name Removed] in services always has poor attitude. He failed to fix an issue on a guitar years ago yet charged me full price. I had an amp head ‘fixed’ that failed again straight away. Then my last encounter he tried to tell me he should charge a handling fee for a guitar that had to be sent back to fender on their request as bm isn’t an… Read more

authorised repairer. The guitar wasn’t purchased through bm, I was just doing as fender instructed so I don’t give a [Content Removed] about handling fees. That’s between you and fender. Loose the attitude.

Don’t waste your time inquiring about a trade-in with Better Music. For the second time in a year I submitted a trade request with photos and all my info only to be completely ignored for a second time. I gave them another chance, as not too many shops do trades, but the exact same result. I now would prefer to use any shop other than the so called “Better” music. I guess what they are “better“ at, is ignoring you.

Like Giana below, I’d been a long term customer of Better Music and have bought quite a few things from them over the years, and probably would have bought quite a lot more if they didn’t discriminate against non-east coast metro addresses for which they charge significant shipping (‘east coast metro’ have free shipping - something that virtually… Read more

no other music shop does). Normally, this means you’ll need to factor in an additional 10% for the total.

Unfortunately, the last two attempts to purchase an item from Better Music’s online shop have resulted in disappointment.

The first time, I could not get the PayPal portal to work on the BM site. I tried different browsers and multiple attempts. There has been no problem with any other online shop’s PayPal set-up. So I contacted BM several times to achieve the purchase and received no response. That was that.

Second time was this past week when they had a sale on and I found something I was interested in, so went through the usual buying procedure and this time the PayPal worked so all I had to do was confirm on the BM site to complete the purchase. Alas, thanks to my hit and miss internet coverage, I had to wait a while to complete the final step. When I attempted to do that, the item had jumped up by almost $200 despite plenty of stock and the sale still going. So again, I contacted BM about the price jump for a sale I thought I’d already locked via PayPal, and again, no response. This whole experience looked like a ‘bait and switch’ where a shop sucks you in with a bargain only to pull the rug out from under you to make more money.

It seems like Better Music is much more interested in a quick profit than customer service, loyalty and (free) positive ‘word of mouth’ advertising. How can I remain a loyal customer when a shop carried on like this?

Arrogant customer salesperson – Went here intending to buy an instrument but ended up getting annoyed at how arrogant some salesperson were. Better spend money elsewhere. Absolutely poor customer service. Waste of time going here with the kind of disservice you'll get.

What a breath of fresh air, could not rate higher! – I ordered a guitar from interstate and it arrived in great condition faster than I thought. After a great experience I thought I would order again several months later. Once again they exceeded expectations and shipped a bulky amplifier via express at no additional cost, and this is during a COVID lockdown in Victoria. Spoken to over the phone… Read more

to ask questions and received impartial and unbiased information about their products. Will definitely be my go to online music store in the future.

Worst experience ever. After 20 years as a customer – I've been purchasing from this store since I was 7 years old. After twenty years as a devoted customer, and now working as a professional musician, I expected to be able to rely on Better Music to provide good service. I purchased items for a gig off their Website which it said were in stock. The payment went through, and i waited to receive… Read more

notification from the store to pick them up. After 5 days of nothing (the day before my gig) I called to enquire, only to discover that none of the items I had purchased were actually in stock at all. I dealt with an apathetic young man called [name removed], who, when I explained the circumstances, replied "that's life". This staff member evidently has zero interest in his job, or assisting customers to the betterment of the business. At no point did he apologize for the inconvenience, attempt to address the issue incorrect stocktake, or take any steps to rectify the situation. I asked to drive tot he store and get a refund so I could buy another amp. Our young droid [name removed] was unable to provide any solution, or even apologize for inconvenience caused, and apparently unable to refer me to any other staff member who could help, for instance a manager, or basically anyone with a grain of human empathy. This whole experience has been a huge inconvenience, resulting in my having to call around and borrow items in order to be able to play the gig. This has ultimately soured my perception of this business, and makes me question their commitment to their customers. Would not recommend. SHAME better music, shame.

Excell went advice fast delivery – Wonderful place to buy all your music gear. Prices good, service excellent, Bob Harvey knowledgeable. Speed on delivery to Rural NSW astronomical. Well done, cannot recommend this business highly enough, ring them and see