Artist Guitars

Very happy with my TXC20EQ solid wood cedar top classical guitar. The instrument is beautifully crafted and the service provided by Artist Guitars was excellent. I am happy to recommend this company. Show reply

The guitars are great but the service is poor. I purchased a returned amp (due to a change of mind) that was supposedly tested and working perfectly. The amp is dead, now it has to be returned to be accessed. Hopefully i will eventually get a refund. Such a waste of time. IF ONLY SOMEONE HAD DONE THEIR JOB!

Poor QC, paid reviews – Ordered a guitar in bad state. Saw dust everywhere making scratch marks all around the shiny body and pickguard (and stuck on the humbuckers) the locking tuners looked worn and actually it looked as if it had been used substantially but then set up as new. Asked for a return swap. Now it's out of stock and having to wait a month for new stock.… Read more

This is a huge red flag for anyone reading. I had a previous quality control issue with two ukeleles. Both had glue spreading onto the fret board. Granted I received refund and was able to keep the ukes (they aren't used as they are unplayable due to the glue residue) but clearly many reviews are paid for and most of their stock is in poor quality. Take all these 5 star reviews with a huge 1kilo grain of salt. I will now have to wait until March 20 something and an amp I can't test out (return time wasting away) because the third guitar in a row was a dud. Clearly beyond doubt they send their 'top' quality to reviewers and to the rest of us the scraps. They have one last chance to redeem themselves. If they can't then I will update and you will all see to not believe the hype. It's all made up.

Couldn't find better prices guitars – Bought the LP59CSB Deluxe Guitar Cherry Burst + Bullbuckers+Black Case. Love it. No faults. One tiny crack high in the fretboard. However I did not notice it until a put new strings on, and i was playing that guitar for a while. Still don't feel it when playing. So really, not an issue at all. Plus you would have to look real close to find it.… Read more ·  1

Also bought an REC350FTB Electric Guitar Rectangular Hard Case for my squire strat i bought from another place. Fits nice and snug inside it. Now I'm looking to buy the BCHYTRB TRANSLUCENT BLACK SEMI-HOLLOW. Couldn't decide between the black, Cherry or brown burst. But this one stood out especially because of the vibrato, the others don't have one. Plus the finish looks really nice. Back to the les paul. I was never a fan of them and always say they were ovverated. But this one made me like them. Wanted to get a zz top/Brian May kind of sound which is why i looked for a cheap les paul copy. I achieved that. Honestly, I have no desire for getting the real deal gibson les paul. Couldn't be happier with my artist les paul and its now my number one go to guitar for playing lead. But my malcolm young signature grestch will always be my number 1 overall

The team was incredibly patient and helpful, taking the time to answer all my questions and guide me through my options without any pressure. Their knowledge and friendly approach made the whole process easy and enjoyable. Show reply

I recently bought a guitar through their online store. The website was easy to navigate, checkout was simple, and delivery was fast. The guitar arrived well-packaged and in perfect condition. Even better quality than I expected for the price. The sound is clear, the build feels solid, and it’s great value for money. Show reply

Purchased the NTL1 nylon string solid body body guitar from reviews on line and recommendations from friends who had purchased varies Artist guitars. Was impressed with build quality and playability from the start and is now my go to guitar for gigs. It always gets a lot of reaction when playing and I always give it a thumbs up and where to get one Artist Guitars. Show reply

14x6.5 snare drum bag – Purchased a 14x6.5 drum bag but unfortunately the bag was way too small for the drum I had purchased it for ( 14x6.5 free floating snare drum). Ended up using it on another snare however it was still a very tight fit which makes it a pain in the butt to get it in and out of the bag without scratching the finish with the bags zipper. I guess you get what you pay for and its unlikely I'll be purchasing any more Artist bags

What A Saga!! – I purchased a NUX electronic drum kit with accessories for $1099 for my 10 year old son for Christmas. The order was placed on 25th November 2023. I believed this was more than enough time to have the parcel arrive before Christmas. Even though the website said to expect 1-2 day shipping, after purchasing the shipping information was updated to… Read more

arrive on 1st December.

By the 8th December I had only received 4 of 5 parcels, in 4 separate deliveries. I had received the stool, mat, amp, drum sticks & headphones, however was missing the actual drum kit. I rang Artist Guitars on 8th December to find out what had happened to the missing parcel and was told I would receive a phone call back that afternoon. I did not receive a call.

I called AG again on 12th December and was told I would get a call back. I explained that I was already told the same thing the week before, and had not received a call back which was why I was calling again. I was told that if I didn't get a call its because they had nothing to update me with. They still had no information and would escalate it and call me back.

I called AG again on 15th December as I had still not received a return call. After answering my call and me explaining the ongoing issue, I was hung up on. I returned the call, explained I had just been disconnected, explained again the whole issue and was again hung up on. I had tried contacting the courier company myself as AG were not much help, however AG use "Couriers Please" and there is no physical way to contact them. I then contacted AG on Facebook.

AG replied to my message on 16th December and told me they still had no update but would keep me "informed every step of the way" and told me that if the last box had not arrived by the 19th December, they would send an advance replacement through TNT to arrive before Christmas. Over the following days, the parcel was marked as "onboarded" and then "offboarded" several times with Couriers Please. AG told me this was most commonly due to the driver running out of time to deliver as they were busy.

On the 19th December, as the parcel had still not arrived, and had not been onboarded, I requested AG to please send the advance replacement through TNT as they had offered earlier. They then told me that all couriers were experiencing delays due to the Christmas rush and that even if they sent an advance replacement they could not guarantee it would reach me before Christmas.

The reason I ordered in November was to avoid the Christmas rush. The reason I started chasing up the missing parcel on the 8th December was to avoid the Christmas rush! AG did not follow up when I contacted them early on which led to a very stressful and frustrating lead up to Christmas!

I requested that if it had not onboarded the following day, could they at least refund me the portion for the drum kit for $899 so that I could go elsewhere and try to find another kit so that my son would have a Christmas present on Christmas Day. They agreed that they could process a refund if it had not onboarded the following day.

20th December, the parcel had still not onboarded, so I contacted AG to process the refund as discussed the day before. I was then told that AG were confident it would still be delivered by Couriers Please before Christmas, but that if I wanted a refund the only way was to try to recall the order from Courier Please, and AFTER they received the item back in their warehouse THEN they would process the refund. After arguing for some time, AG came back to me and still insisted that they needed to receive the item back BEFORE refunding my money. After telling AG that it was simply not good enough, they had previously agreed to issue me a refund, and I sent them Couriers Please's lost parcel process guidelines, then AG did a complete backflip! I was sent a message telling me that AG were sending a TNT replacement the following day. (even though AG had told me previously they couldn't guarantee delivery in time)

AG could not issue me a refund on a missing parcel until they received the initial item back, BUT AG could send me a SECOND item without receiving the first item back???? Makes sense!

Thankfully the TNT advance replacement arrived on 22nd December. I had something to wrap and put under the tree for my son for Christmas!

Couriers Please then miraculously delivered the original item on 27th December, 33 days after ordering. 2 days after Christmas Day. The parcel was left by the gate, out in the open, in a slight drizzle of rain, while no one was home. An $899 box left on the street. I am amazed no one stole it.

I had no intentions of actually keeping the second box, but I was very interested to see how long it would take AG to chase it up when it was THEIR money on the line, as they had not cared too much to chase up my lost package for me. Sure enough, I received a phone call from AG on the 11th January telling me they had information that the parcel had been delivered, and wanted to know if we had received the second parcel so they could organise collection. Just as well no one had taken it from the road side where it was left!

AG should count themselves lucky that I was honest and told them the truth. I was happy to cooperate with them to return the box to them, however I thought it was a bit rich asking me if they could contact me to "organise a date and time" for collection and then telling me the "time" would involve me waiting for a 9am-5pm "window" for their courier to collect it.

While I acknowledge that Couriers Please failed miserably with their delivery service, AG CHOOSES to use this courier. I made contact with AG early on to try get the ball rolling in chasing up the parcel WELL before Christmas. I feel the response from AG was inconsistent- I am sure I was speaking to someone different every day. I was told one thing, and then another.. They consistently chopped and changed information and resolutions. In the end, the fact that I had to argue with them to do the right thing was the nail in the coffin. I would never use or recommend Artist Guitars again. A lesson was learned. In future, I will make the effort to drive in and support local music shops. Even if it costs a bit more, it would be 100% worth not having to deal with this sort of drama again.

Poor customer service – I would have liked to have given a positive review on the guitar I ordered but unfortunately it didn't arrive. I ordered the guitar which was advertised as in stock. Received an online receipt for payment and a tracking order number. Then received an email there would be a slight delay. Waited patiently for a few days then checked the tracking… Read more

number provided. No way of tracking the item using the number provided. Contacted Artist, who said the guitar was at the couriers but hadn't moved location for 10 days. They said they would contact the courier and get back to me. Waited again no but no follow-up email from Artist, so I contacted them again. They stated that the courier couldn't locate the guitar and they would raise the issue to higher management to investigate and get back to me. Still no follow-up email contacted Artist again, and they were very apologetic but still couldn't tell me where the guitar was or when I would be taking delivery. Eventually my patience ran out so I cancelled the order. My money was transferred back into my account instantly, which is the only positive thing I can say about my dealings with Artist. So I'm not sure if it really was mislaid or they had no stock and was waiting for a delivery. Ended up buying a second hand Yamaha which I'm very pleased with. Probably better off in the long run, as this will hold its value. A lessened learned for me.

I'm on the wrong side of 70 and decided that I wanted to get my first electric guitar (well, my second if I count a Rickenbacker that I had for a short period in my wayward and mispent youth). I'm a lefty so choices are not wonderful. I thought that in my golden years that I would spoil myself and look for something in a realistic price range… Read more ·  1

and after a bit of research, settled on a black AP97.

I like it that much that I have lashed out and bought some more for surprise Xmas presents for my daughter (a honey burst AP97), my son in law (an AT91V3) and my two grandchildren (a MiniG 3/4 each) with an Artist 10 watt amp each.

Artist Guitars are so easy to deal with and their products are great value and quality.

My only wish is that I would love to get one of their relic telecasters in left hand.....

Excellent Guitar and service as usual – I have been buying guitars and products from Artist guitars since Ian started the company and have always been impressed with the high quality and service, just bought a LP Junior DC from them which plays far better than any other copy! Will be buying a Tele from them very soon. Show reply

LP style guitar totally floored by quality – Excellent customer service all the way through. The guitar itself...I expected "good" and got "outstanding". I own a lot of high end guitars and this one is up there with the best of them. Plays brilliant out of the box. Lovely neck feel and looks stunning. Can't fault it in any way. I will be pre-ordering another one this week after receiving… Read more ·  1

this one today. It even came on my birthday. Can't ask for better than that. I bought it with a case and the case is also excellent quality for the price. Well chuffed.

The best sales and dispatch team anywhere – Once again awesome, only got some Ernie Ball strings this time but everytime I buy from artist I get my order usually the next day (in a different state) free post and kick myself for shopping elsewhere when I do. I'm Gunna buy the cherry 58 guys.just need to butter up my wife. Best sales in Australia. thanks Show reply

Shouts out to artists guitar’s – Absolutely amazing product and customer service,I have bought three guitars and a ukulele off here great quality for the price and whenever there was a problem and I called up it’s was sorted with no issues and the crew at artists guitar warehouses are happy to help. couldn’t recommend more if starting out or experimenting Show reply

Always great! Fantastic music store – Great company, always fantastic quality for the price but sometimes you get the odd issue with a. Instrument but these guys are so easy to deal with warranty and return wise o always highly recommend artist guitars. Show details ·  1

Faulty amp issue resolved promptly and efficiently – We purchased an AC50 50w tilt back acoustic amplifier but it developed a fault. After contacting Artist Guitars by email and giving them details of the problem, we were sent a return post sticker so we could return it to Artist Guitars. The amp could be repaired but it would take some time. After just over three weeks, and as we were borrowing… Read more ·  1

amps from others, we asked if we could swap the faulty amp for another, which they were happy to do. We found them quick to respond to emails and were very helpful when contacted by telephone. Artist Guitars will certainly be our go to store for any future needs and will recommend them to others. Great business to deal with.

Great customer service – I ordered the wrong product online, spoke to the customer service to ask for a refund, and was blown away by how smooth and easy the whole process is, which even covered the return shipping costs. The staff were nothing but helpful, casted absolutely no judgment even though I was the one at fault. Unfortunately they didn’t have a substitute… Read more ·  1

product I could get this time, but I would definitely shop here again if any future need arises. Thank you, the wonderful team at Artist Guitars!

APB Bass - Left Hand Model – I had been recommended Artist Guitars before but wasn't in the market for an instrument until I decided I'd like to try Bass. Ordering was easy. Delivery a breeze. Waiting time? A few days. Fantastic. As a beginner's instrument, I'm not sure you can look past one of these. I've already recommended Artist to family and friends who are looking for instruments. I'm totally impressed. Show reply

A match for Matin and Coleclark – I have 3 Artist Guitars all above $650+ The final quality of build is very good. I believe they are comparable to Maton and Cole Clark. The tonality and playability is amazing. I also own 3 Maton and 2 Cole Clarks. The higher priced Artist Solidtops may be a better place to start when thinking about purchasing a guitar then slightly higher priced ($200-$500) Maton or Cole Clark. Show reply

Good return policy – I ordered the Artist ag100 with tweed case for $488 Australian. So many good reviews for Artist guitars so I was excited. What I received was the worst assembled tweed case in my life which upon return, Artist agreed it should not have passed their QC. But above all, I was very disappointed with the guitar. The first fret was the sharpest I've… Read more ·  1

ever come across. Could even fit my fingernail underneath it. And the rest were a little better but still sharp. Worst frets I've ever experienced after going through approximately 50? Guitars in my time, both new and old. Upon return, they said the guitar was ok according to them and if I wanted better I'd have to pay substantially more for a smoother fretted guitar. NOT TRUE. The frets on these guitar are certainly not for me. Maybe I've been lucky. Won't risk again. However, I was refunded promptly, which is why I rate 4 stars.

Any artist guitar that you may pick of personnel choice will not let you down from experience – All Artist Guitars need some sort of minor work Wether changing strings or set up etc. But that doesn't mean you don't have to work on the more expensive ones. Every guitar player has a different style of playing. In the long run I've used artist guitars and other more expensive brands and nonetheless nobody could tell the difference in my playing and that's coming from professional musos. Show reply

Excellent service. Fast delivery ordered my guitar on 21st September online. And received it the next day – Very good quality electric acoustic guitar with acoustic amp package . Show reply