I bought my daughter her first Ukulele for Xmas. Being a musician myself, I had major reservations about buying an instrument online. But after dealing with Joel & his team I can not speak highly enough of the high quality service I received throughout the process. Their friendliness & dedication to making sure their customers are happy is 2nd to none!! The Ukulele itself is beautiful & has a lovely sound. Congratulations Joel & your team!
Fantastic customer service
If you're buying a musical instrument online, you need to know it's backed up by great customer service. I discovered a problem with my uke the weekend after it arrived - Bernard responded immediately to my email (on Sunday morning) and everything was sorted. Everyone I dealt with was friendly, helpful and efficient.
I've bought three Ukes from these guys, all mail order and some other articles. The prompt service followed up with telephone calls (No anonymous texts or emails) is fantastic I could have practically waited at the door for delivery.
The test of a service though is in the returns and warranty repairs. With one of my Ukes these guys went well out of their way to ensure all problems were resolved and repairs were made correctly.
I can't recommend these guys highly enough
Amazing After Sales Service
Purchased a concert size ukelele and bag for my daughter 2 years ago. She has been thrilled with her ukelele, but unfortunately the bag zipper broke. I contacted Joel at Ukelele Mate and he organised and posted a replacement bag immediately at no cost to me. I cannot thank him and his team enough for their amazing service. Would highly recommend Ukelele Mate to any prospective buyer. Brilliant product, excellent advice on purchasing the instrument and amazing after sales service. Thanks so much!
Excellent customer service
Thank you Ukulele Mate for your excellent customer service when I purchased my first Ukulele. I thought that all the information that I was supplyed with was very helpfull in choosing the right Ukulele for myself. I can't thank you enough Ukulele Mate for my very cool Ukulele that I will keep for good . It arrived on time with absolutely no fuss whatsoever with no damage at all and very well packaged and the package deal that I received with my Ukulele was totally awesome money well spent . I am so stocked with everything that Ukulele Mate has done for me I really appreciated it a lot and I will be definitely be spreading their name everywhere I can . Definitely a 5 star company. Kind regards Linc.
Excellent Aussie Service!
Wonderful company to deal with, I was looking for a very specific type of instrument with strings that they dont typically offer. They were able to arrange this for me, even though it wasnt part of their usual business. I will recommend you to my friends, thank you
Amazing customer service and wonderful ukulele
Very happy with my purchase, I found ukulelemate to be caring and considerate. Nothing was too much for them to arrange. They followed up with me several days after my uke arrived to check on my order. I am very impressed and will be buying from them again.
Express Postage does not mean Express
After having issues when I first placed the order surrounding the item i requested I now have an item that is express postage and it’s now day 3 and it’s still on its way.
Because their warehouse is in Swann Hill Victoria. Not eligible for express postage, yet the business wants people to buy express postage.
The business itself is all over the place, I do not think they know exactly what they’re doing and as a result of this practice I am out of pocket with no item.
Err on the side of the caution when purchasing from UkuleleMate.com.au
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