Billi

I have to buy these filters for a client and the more I learn about Billi's filter replacement practices the more annoyed I get. The primary problem is that the filters must be replaced every year with their 200% marked up compared to generic brand filters or your unit will cease to operate. There is no work around that I have found other than to… Read more

never buy Billi products.

Don't be fooled by any tactics they use to trick you (i.e. 30,000 litre before replacement which you can't hit within a year unless 20 persons were using it as the only source of water intake, or that they recommend replacing the filter every 12 months because its not a recommendation its a requirement you will have to do it or it wont operate, or that they monitor the filter lifespan to ensure its operating safely and effectively because all they are doing is making sure they make their $200 bucks off you every year.

When their list of clients dwindles to 0 they may take feedback onboard not to fleece their customer base. I'll make sure I'm not there to witness it.

What a scam. I've inherited one of these in the house I purchased. The first time it started blinking orange, I replaced the filter expecting years out of it, but no, a year later the exact same problem. My house has a full filter system outside and then it has a full filter system inside and the water that goes to the Billie is absolutely… Read more

perfect. I rang Billi and they told me that no matter what, the filter has to be replaced every 6months to 1 year. This is insane, considering the amount of filtering done before it gets to the Billie and on top of that, I only use 1-2 times a day for a coffee. I won't be extorted into any more rip off filter purchases ($180 AUD), I'll stick to my kettle from now on.

We have owned our Billi tap system since December 2024, approx.15 months, and unfortunately it has been nothing but frustrating. The sparkling water function makes an extremely loud noise, almost like a horse or machine noise, and it continues for around 20 seconds even after you’ve stopped dispensing. This is clearly not normal for a premium… Read more

product.

The chilled water is even worse — it only comes out as a slow dribble, making it almost unusable.

We were told it may be a filter issue, so we have already replaced the filter with a brand-new one, and it has made absolutely no difference.

What’s most disappointing is that I have been raising this issue for the past three months, and it still has not been resolved. For a product positioned as high-end and reliable, the performance and after-sales support have both been extremely poor.

Billi, if you finally come and properly fix this within the next 7 days, I am happy to remove or update this review. But only if the issue is genuinely resolved

Ordered replacement filtered. Did not ship, did not respond to emails and unable to get anyone on the phone.

Our Billi has been fantastic. As a big tea drinker the ease of getting a drink has changed everything. As silly as it sounds I now can't stand waiting for a kettle to boil! The cold water on warm days is also a blessing. Can't rate this highly enough.

We moved in to a 3 year old house at the end of Feb 2025. There are 2 taps installed. One was switched off at the power when we moved in and the other dispensed hot and cooled water, but after a little while it started to display a fault. We bought new filters for both as we thought that was what was wrong with them, replaced them, but the one… Read more

switched off didn’t work and the other only lasted a short time until it displayed faults also. In the months since we have had Billi out 3 times. The first was to replace the heating element at end of May for both systems which cost just shy of $1k. We then switched off the one that had already been turned off by the previous owners and haven’t used it since. The other stopped working again mid July and the pcb board needed replacing. They did this under goodwill, but charged us labour. Then we called them out again earlier this month as the child lock was now adult proof as well. This cost us nearly $500; didn’t receive an invoice until I emailed to request it, after they had taken our money and sent a receipt. This is the final time we will be calling them out. I am not comfortable giving them my credit card details for them to store and not know if it’s stored securely and then have them debit my card without them being transparent with regards to how much a replacement tap would cost and not even receive an invoice until weeks later and have to request it. Even the technician told me to toss the system out the window when something happens to it again. We have also installed whole house filtration, so these taps don’t make much of a difference, except convenience, yet we will still need to replace these filters yearly as well. Not a wise investment at all for us or the previous owners and when the working one stops working we will stop using them altogether. Definitely wouldn’t recommend to anyone thinking of installing them. Cheaper to get whole house filtration, invest in a kettle and shove some filtered water in the fridge!!!!

I purchased a new Billi filter due to a standard replacement. It turns out the new filter replacement was faulty. Billi arranged a service call and replaced their faulty filter with a new one and then charged me AGAIN for a new filter as well as a service call. Billi charged over $550.00 for a service call and replacement filter and have refused… Read more

to take may calls why I should pay again for one of their faulty filters in the first place. Managment have advise they will look into and call back - It has been 3 weeks i am still waiting - Stay away!!!!!!!!

Shocking product . Element blew as well as previous review. Cost me $555.00 to repair this rubbish. Should have bought a ZIP tap.

Terrible product, I should have bought a ZIP hydro tap instead. The heat element on my Billi broke conviently as the warranty expired. When I called Billi to come out for a repair they took my credit card number for a call out fee, of which I agreed. They then invoiced me an enormous fee of which I disputed. Billi then proceeded to charge my… Read more

credit card without my knowledge and debited my account of which I did not agree to, nor was I told they would debit my card. This is illegal and unethical. I emailed and called them to no avail a senior manager would discuss my dispute. The company is not professional, customer service deals with accounts and does not help at all and will not allow you to speak to senior management. This matter will be going to fair training and I will be contacting my bank for unauthorised transaction made by Billi.

Big fat zero and so dissapointed in Billi Service Centre – To be honest, I am so very disappointed. Not in the tap, the tap is great...when it works!!!! The service centre is way below par. I am so very very dissapointed. Our hot water started getting slower, so we called and booked a service...we had to wait quite a while for someone to come out and then right after the service, the cold and… Read more

sparkling STOPPED WORKING completely...so we let them know and had to wait almost a week for the same technician to come out. He spent almost two hours but could not fix the unit. So he took it away....and ten working days later, I had to ask for an update. They are only looking at it at the end of the week! It's so frustrating and NOT the service levels you would expect. I'm giving them a big fat zero for service levels.

3 week wait for service! – Unit has broken down for the second time in 3 years. No hot water and now no cold or sparkling water either. Called for service this morning to be told I have to wait 3 weeks for a service engineer. So, I now have to go and buy a kettle…which I bet will be infinitely more reliable than our damn Billi tap! These taps are expensive pieces of kit. The service doesn’t back them up.

worst product i ever bought – B 5000 it worked fine for about 6 months since then it has had constant problems which the service people seem unable to fix. When the hot water was finally fixed then the sparkling stopped working. trying to get any sense out of these people is a most frustrating experience if i knew it was going to be such a lemon i would never have bought it.

good product but unreliable and expensive servicing – We have had our Billi for about 4 years. We have had someone out to the house at least 5 times. It costs $100 callout (no labour included) and then it's $250 per hour after that. Annual filter change is about $180. Thats equivalent to an annual wage of $500k. not bad

Had an issue, was fixed promptly – Had an issue with the element and water flow, service tech fixed promptly, contacting and dealing with company was no fuss Show reply

planned obsolescence – I believe Billi Boiling and Still Filtered Water with Levered Dispenser units are falsely advertised. They claim to have a 2 year warranty for parts and labour and will provide "Unlimited still filtered water" No where was it advertised that after a predetermined usage time, the unit will shutdown, even during the warranty period, to force you to… Read more

pay $180 for a new water filter, no matter what the condition of the existing water filter is. It is not as if we are sucking water out of the Ganges river, We have clean fresh Sydney Water from Warragamba dam. Sydney water states "Sydney’s water is from natural sources. It’s filtered to the high standards set by the Australian Drinking Water Guidelines. This helps assure your water is safe to drink straight from the tap." I find it offensive that I had to pay $180 to protect me from safe water. The water was running fast, the filter was not clogged. This is just planned obsolescence resulting in the ripping off of the consumer. If I new this, I would not have bought it. Zip units have a flashing light, that can be personalized, and not replacing the filter does not shut the unit down.

Service resolved my issue – We have generally been happy with the product but the service was. A bad experience. When we complained about the issue it was resolved for us. It is a shame it was not sorted with us first time.

Don’t buy a Billi water filter unit – We purchased a Billi after rave reviews from their sales representative. This was a huge mistake. Our Billi tap and unit breaks down on a regular basis. We regularly have to switch it off and back on again. Every year since we purchased it we have to pay over $400 to have the tap repaired. It may have been a faulty tap since it was new but Billi… Read more

have been extremely unhelpful at recognizing this as a problem. Their service is hopeless and the receptionist who answers the phone will tell you you have to wait a week or more to get a service call. It is one year since we had the last repair and the tap or unit is faulty again. Sometimes the tap releases massive quantities of steam and you can burn yourself going anywhere near it so yet again we have to turn it off. The last visit the service man informed us the $4000 + unit is only made to last about five years. The service is appalling, the product constantly breaks down and they are impossible to negotiate with. This product does not really deserve any stars but I have given it 2 for sometimes working.