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Battery life is only 1-2years before you need to buy a new one
have had 1 for approx 3-4 years, have replaced the battery/vac unit 2 times already and now needs a 3rd one. Battery lasts no longer then 2 mins after full charge and the entire unit was replaced 1 year ago. Stay well clear of Bissell products.
Purchased in August 2018 at Noel Leeming for $300.00.
Verge Fodder - #DONOTBUY
#DONOTBUY - Basically your buying rubbish, verg fodder. Ours lasted barely a month from new and it was useless. It's uselessness is surpassed only by bissell after sale service in Australia.
Not even 30 days from new and It no longer would charge. ie: runs for a second then stops. Purpetualy flashing red lights indicating it's charoging but only ever gets to 21v.
(It needs 25v to operate.)
Suggest it has faulty battery pack or charge controller. But trying to communicat with Bissell was akin to banging my head on a rock - only felt good when I stopped.
Purchased at The Good Guys for $250.00.
BATTERY DIES on Warranty
The battery has died and doesn’t charge. Lucky enough the first one died a month prior to 2year warranty. Replacement main unit (dust buster part) has done exactly the same but 2 months after the 2nd 2 year warranty and they, Bissell, aren’t responding after 3 emails
Purchased in July 2018 at The Good Guys for $300.00.
Rubbish, works for 5 seconds then dies
The vacuum works for 5 seconds then dies. The battery was replaced first time this happened. Three months later it happened again. This product is a total lemon. Don't buy.
Purchased in January 2019 at The Good Guys for $299.00.
Bad! Bad! product
Purchased a Bissell Bolt ION-XRT 25V. Used as a secondary vacuum for small spills. It worked well for about 3 mths. After a few months it only ran for 3 seconds at a time. Took it back to the Good Guys and had it repaired (08/2016). It worked OK for two or three times, but was back to running for about 3 seconds again (just long enough to get to full speed). I think it is a safety overload cutout problem. I would not recommend these vacuums to my worst enemy. Bad product!
Purchased in July 2015 for $260.00.
Thought I was buying best of breed according to Bissel marketing. Within 2 months handle broke at pivot joint. JB-HiFi opened a new box and gave me just the new handle. Apparently that's how Bissel's warranty works. Then latch to release brush broke. Just after warranty was up, battery failed. No replacement battery supplied by Bissel. They make it such the the irreplaceable battery will only last just up to the warranty. Vacuum went into bin. Don't buy a Bissel.
Purchased in September 2016 at JB Hi-Fi Retail Stores for $350.00.
Battery Useless and Customer Service Worse
My Bolt arrived , tried to charge battery as per instructions , red light on charger for 8 seconds followed by green for 4 seconds , this went on for 3 hours to no avail . 100% dead . Spent 3 hours trying to get customer service , finaly after no call back and multible calls got thru late afternoon . No help , refused to send replacement charger and battery together and said they would call back in the morning re battery. Waited till 12.30 and tried to ring them , waited ONE HOUR ON HOLD WITH NO RESPONSE THEN GOT DISCONNECTED. Tried to call aga...in for 10 minutes and gave up. I have sent an email and told them I will try to get an aftermarket battery and close my account with them . Needless to say my facebook page will get a post that is not as nice as this
Purchased in August 2019 at bissell online for $249.00.
Good for first 6mths then becomes expensive paperweight...2nd time with bissell
Had a bissell cordless pet vacuum for 6mths when had to be taken under warranty repair due to rotation point between brush head and vacuum breaking.
Once getting it back repaired, continued to work until just past the 1 year point at which it failed to hold a useful charge. Was used under normal light daily cleanup. Got the Pet ion xrt as a replacement thinking we would have better experience.
After about 8mths under same type of use, the vacuum makes a lot of noise. sounds like a bearing has failed within turbine that produces the suction....Will not be fooled twice with this crap. For comparison, have a 6 yrs old dyson pet vacuum thay is used for whole house vacuuming, and it still works like day 1. might as well burn your money if you get a bissell.
Purchased in June 2018.
Will not hold charge!
I’m done with this product or any other Bissell products. Very upsetting to see that I am in the same Predicament in these reviews for all the same reasons! I feel like I was scammed and now I’m stuck with a unit barely over a year old that is worthless!
Purchased in December 2018.
Bissell Bolt Edge reach - not worth it :-(. Very disappointing.
First one died after 18 months. Replacement dead after 18 months. This vacuum is only used lightly for quick cleanup of VERY small mess. I can’t state how disappointed I am in this vacuum and wouldn’t want anyone else to experience this.
Purchased in March 2017 at Costco.
Dies after 12 months of use and its a common problem with this product
The product itself is good but the unit shuts off after 30 seconds of use - I believe its a battery issue. It worked well for about a year. I looked online and its a common problem. I would not buy this product. The customer service is terrible too - surprise surprise.
Battery doesn't last long - and you can't replace
We only used our Bissel Bolt for tiles. We have now gone through two Bissel Bolts. The first one, the battery died just before warranty was up. They did replace it however said the replacement's warranty would only be honoured for the time left on the warranty from the first one. We only had 3 months left.
After about 15 months, the second bolt also suffered the same fate.
The machine would vacuum for about 20 secs and then turn off.
Not worth the money, especially with cheaper ones on the market.
Will never buy another Bissell product
This our 2nd Bolt in 4 years. Same problem as other users, it only works for about 20 seconds and then stops. The charging indicator shows "FULL" but obviously the battery is faulty. Why are there so many persons with problems with this item. The Bissell steam Mop is great. Have also tried to but a replacement battery pack - impossible. Goodbye Bissell KD
- Bolt Ion XRT (1311F)
Second replacement in 2 years
We purchased this vacuum as we already have a steam mop from Bissell (which works great), but less than 12 months in it would only work for approx 20 secs then turn off. Bissell replaced it with a brand new model (Bolt lithium max 25v model no.1971F) and approx 12 months have passed and this is doing the same thing again. Bissell is replacing it again but there has to be an inherent problem with these vacuums.
When they are working they are great but I shouldn't have to replace every year at the price.
Loved it till the wheels kept falling off.
Loved the performance of this vacuum cleanser. So easy to use to zip around. However, the wheels started falling off after about 18 months. Such a nuisance. Another problem is it is difficult to open the bottom where the brush is to remove long hair twirled around the brush. Is now cutting out after a few minutes. Barely get the kitchen and dining room floor done before the charge runs out. Used to be able to do the whole house on one charge.
Questions & Answers
how to clean rotating head assemly
Hi Sam, we sold our Bolt shortly after my post but having said that there should be a slide release on the bottom or side to remove the rotating brush. It is a good machine just very heavy, not suitable for us, we replaced it with an Aldi cordless and it was $99 light with 40min run time and turbo mode, very light and effective, only downside is small dust collector but no real problem, Just empty when full also very easy to remove brush with release tab. Have a good look at your Bissel head you shouldn't have to much trouble finding the release, also check out YouTube. Hope this helps
Our Bissell Bolt Ion 18V (orange coloured Casing) makes a unhealthy rattly sound when switch on. What could be the problem, is it fixable and an approximate cost?
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|Category||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners|
|Weight||2.63 kg||2.63 kg||2.35 kg|
|Charging Time||4 hours||4 hours||4 hours|
|Running Time||30 min||30 min||40 min||20 min|
|Manufacturer Warranty||2 year(s)||2 year(s)||1 year(s)|
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