Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Thought I was buying best of breed according to Bissel marketing. Within 2 months handle broke at pivot joint. JB-HiFi opened a new box and gave me just the new handle. Apparently that's how Bissel's warranty works. Then latch to release brush broke. Just after warranty was up, battery failed. No replacement battery supplied by Bissel. They make it such the the irreplaceable battery will only last just up to the warranty. Vacuum went into bin. Don't buy a Bissel.
Battery Useless and Customer Service Worse
My Bolt arrived , tried to charge battery as per instructions , red light on charger for 8 seconds followed by green for 4 seconds , this went on for 3 hours to no avail . 100% dead . Spent 3 hours trying to get customer service , finaly after no call back and multible calls got thru late afternoon . No help , refused to send replacement charger and battery together and said they would call back in the morning re battery. Waited till 12.30 and tried to ring them , waited ONE HOUR ON HOLD WITH NO RESPONSE THEN GOT DISCONNECTED. Tried to call aga...in for 10 minutes and gave up. I have sent an email and told them I will try to get an aftermarket battery and close my account with them . Needless to say my facebook page will get a post that is not as nice as this
Purchased in August 2019 at bissell online for $249.00.
Good for first 6mths then becomes expensive paperweight...2nd time with bissell
Had a bissell cordless pet vacuum for 6mths when had to be taken under warranty repair due to rotation point between brush head and vacuum breaking.
Once getting it back repaired, continued to work until just past the 1 year point at which it failed to hold a useful charge. Was used under normal light daily cleanup. Got the Pet ion xrt as a replacement thinking we would have better experience.
After about 8mths under same type of use, the vacuum makes a lot of noise. sounds like a bearing has failed within turbine that produces the suction....Will not be fooled twice with this crap. For comparison, have a 6 yrs old dyson pet vacuum thay is used for whole house vacuuming, and it still works like day 1. might as well burn your money if you get a bissell.
Purchased in June 2018.
Will not hold charge!
I’m done with this product or any other Bissell products. Very upsetting to see that I am in the same Predicament in these reviews for all the same reasons! I feel like I was scammed and now I’m stuck with a unit barely over a year old that is worthless!
Purchased in December 2018.
Bissell Bolt Edge reach - not worth it :-(. Very disappointing.
First one died after 18 months. Replacement dead after 18 months. This vacuum is only used lightly for quick cleanup of VERY small mess. I can’t state how disappointed I am in this vacuum and wouldn’t want anyone else to experience this.
Purchased in March 2017 at Costco.
Dies after 12 months of use and its a common problem with this product
The product itself is good but the unit shuts off after 30 seconds of use - I believe its a battery issue. It worked well for about a year. I looked online and its a common problem. I would not buy this product. The customer service is terrible too - surprise surprise.
Battery doesn't last long - and you can't replace
We only used our Bissel Bolt for tiles. We have now gone through two Bissel Bolts. The first one, the battery died just before warranty was up. They did replace it however said the replacement's warranty would only be honoured for the time left on the warranty from the first one. We only had 3 months left.
After about 15 months, the second bolt also suffered the same fate.
The machine would vacuum for about 20 secs and then turn off.
Not worth the money, especially with cheaper ones on the market.
Will never buy another Bissell product
This our 2nd Bolt in 4 years. Same problem as other users, it only works for about 20 seconds and then stops. The charging indicator shows "FULL" but obviously the battery is faulty. Why are there so many persons with problems with this item. The Bissell steam Mop is great. Have also tried to but a replacement battery pack - impossible. Goodbye Bissell KD
- Bolt Ion XRT (1311F)
- Verified purchase
Second replacement in 2 years
We purchased this vacuum as we already have a steam mop from Bissell (which works great), but less than 12 months in it would only work for approx 20 secs then turn off. Bissell replaced it with a brand new model (Bolt lithium max 25v model no.1971F) and approx 12 months have passed and this is doing the same thing again. Bissell is replacing it again but there has to be an inherent problem with these vacuums.
When they are working they are great but I shouldn't have to replace every year at the price.
Loved it till the wheels kept falling off.
Loved the performance of this vacuum cleanser. So easy to use to zip around. However, the wheels started falling off after about 18 months. Such a nuisance. Another problem is it is difficult to open the bottom where the brush is to remove long hair twirled around the brush. Is now cutting out after a few minutes. Barely get the kitchen and dining room floor done before the charge runs out. Used to be able to do the whole house on one charge.
Good for a While
I bought this vacuum about 3 years ago but I've only actually used it for 2.5 years. It was a pretty nifty vacuum for approximately 2 of those 2.5 years. I had vinyl planking in my previous house throughout the main living and traffic areas and carpet only in the bedrooms. The Bissell was perfect for the vinyl planking. Had 25 minutes of solid use every time and it did the job well, and I used it every day as I have indoor dogs. It did a passable job of the carpet as well.
The primary issues for me were - the wheels started falling off afte...r only 2 months, my husband fixed them on permanently so problem solved there. Then, after about 1.5 years, the side vacuum stopped working. Then the carpet roller stopped working. Now the battery is completely caput. I'm not sure any stick vacuum is robust enough for everyday use but I have to use one as I have a fractured spine and osteoarthritis so I need something lightweight. The Bissell is not a bad vacuum for the right conditions - quick to use, it's lightweight, and it's excellent for hard flooring - but I do have expectations of more than 2 years solid use from a vacuum, especially given the money we pay for these appliances.
Keeps cutting out after a few seconds. Suction is very weak. We have rarely used this product and find it has been a complete waste of money. not sure what the problem is, but it appears to be the battery. This product should have been recalled judging by the number of poor reviews. No more Bissell for me.
Don't waste your Money!
Two weeks after purchasing the Bissell Bolt, cordless vacuum, it stopped working. It would run a few seconds and shut down. Called Bissell, they sent me another. (Thank you Bissell ). Unfortunately, the second one had the same problem. It lasted 3 weeks. Runs for a few seconds and shuts down. Called again, sorry it's out of warranty. I'll be shopping for a new cordless vacuum. I will not be looking at ANY Bissell products!
- Bolt Ion XRT (1311F)
- Verified purchase
Awful product. Nothing more than a DISAPPOINTMENT
Having just ditched my expensive out of warranty dodgy Dyson stick vac, I totally expected this to be less efficient and therefore had low expectations. What I wasn't expecting was so many problems just outside of the manufacturer warranty ended.
- The turbine head stopped spinning, next
- The right wheel began to fall off, next
- The head actually stopped swivelling, next
- The left wheel started to fall off
Unlike others, my handle has NOT broken and my battery is perfectly FINE, still holding enough charge and can vacuum 3 rooms an...d a hallway after 1.5 years of use. Admittedly, it doesn't get used much lately as it's useless as a stick vac. It's now just shy of 2 years old and I've reverted back to using a microfibre broom indoors. Thankfully I've learnt my lesson over the years and paid $58 for an extended warranty. This will be replaced or I'll have credit to buy a different one in store. Not sure I'll ever put my faith in a Bissell product ever again.
Unreliable and Not Very Effective.
I purchased the machine because it had a special roller brush for pet hair and it was effective in lifting pet hair from hard floors and, to a much lesser extent, from carpet. It had poor suction but was sufficient for a quick clean of pet hair. It was used most days for a quick clean of a small living area. I had to use a different vacuum for a thorough clean, especially some rugs. The hand vac was not nearly powerful enough to clean the car.
Machine was purchased August 2015. Foot broke down and was replaced under warranty in July 2016. ...
cant live without it
I love this machine , I use it daily , very easy to empty and clean plus does a wonderful job , would not hesitate to buy another , my mother in law has now purchased one and has my sister in law and several of their friends . Very tempted to buy another just in case they stop selling them
A vacuum can only make noise
Bought this one awhile ago, worked ok at the first but gradually the suction getting worse.
Finally now it doesn’t clean the floor as a vacuum machine besides making loud noise.
The roller in the head of vacuum didn’t work when I try to change to a new one as well.
Guess I I’ll avoid this brand in the further.
Battery died in 3 months
Has this product for 3 months. Battery is charged but it work work. Flashing light and turns off within 5 seconds. I didn't expect much but I did expect more then 3 months use out of this. Never buying this brand again. I do however like the light weight and it's perfect for a small apartment.
battery issues like everyone else.
I'm having the same battery issues as everyone else. Bissell replaced the unit with a 1312F which died about 6 months quicker than the first one. Bissell said that would be the last exchange unit they sent out.
I'll be looking for a Dyson, although I'll be checking the battery reviews first...
Good Idea Weak Battery
We got this to do the kitchen and floorboards for crumbs instead of bringing out the big vac. It's light and maneuverable and works well but just not for long enough! The battery just doesn't go for more than 5 minutes even off a full charge. I can see that I am not the only one so I guess this is a design problem. Its a pity because its a good idea. Taking points off due to battery
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Questions & Answers
how to clean rotating head assemly
Hi Sam, we sold our Bolt shortly after my post but having said that there should be a slide release on the bottom or side to remove the rotating brush. It is a good machine just very heavy, not suitable for us, we replaced it with an Aldi cordless and it was $99 light with 40min run time and turbo mode, very light and effective, only downside is small dust collector but no real problem, Just empty when full also very easy to remove brush with release tab. Have a good look at your Bissel head you shouldn't have to much trouble finding the release, also check out YouTube. Hope this helps
Our Bissell Bolt Ion 18V (orange coloured Casing) makes a unhealthy rattly sound when switch on. What could be the problem, is it fixable and an approximate cost?
Motor shuts down 30 seconds into vacuuming. This is our second Bissell with same problem. Will not recommend or buy another Bissell ever. Waste of money and my time. Any recommendations on other reliable stick vacuums?
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