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2.2 from 12 reviews

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Rented 2 DVD’s and neither of them worked. One movie played for about 20 minutes and then stopped working. The other just didn’t work at all.
Won’t be getting anymore movies from here and wouldn’t recommend to anyone else.

Clueless and arrogant

Rented 2 discs from a kiosk. One was damaged. Tried to return next day but machine inoperable. Spent an hour locating other machines only to discover they all dispense different cases, so you cant return to a different location. Finally called customer service. No apology. I am to try again tomorrow. Arrogant attitude. Actually told me he didnt appreciate my dissatisfaction with Blockbuster! Dont waste your time or money.


The one time we used Blockbuster Beckenham (now closed and good riddance) we got hit with a $123 late fee months later despite returning the dvd into the return box under their camera.
When queried I found the owner 'Victoria' to be very rude, unwilling to help and said 'we had to deal with their collection agency E-collect' so I sent them a stat dec. as requested- but not much help there either. I had to see what went wrong and hit brick walls at every turn. I asked for proof of their back up call because no record at our end on our call logs and they wouldn't help there either. Could it be the franchisee / owner was using dodgy claims of lost product and sales to cook the books since the business was going under ? tax avoidance? insurance fraud? who knows, either way poor service all round and a doomed business model that's slowly going under Australia wide because of Netflix and down loading I guess.

How much ID is enough

So I need to rent a DVD. Our local Blockbuster has closed. Netflix dont have the movie, Quickflix you have to wait for it to be sent out. So I go to Mt Lawley Blockbuster. I have my drivers licence with photo and address, my medicare card, multiple credit cards, bank ATM cards.... I could get a house mortgage or passport.... but not a DVD. I won't shed a teat when they close all Blockbusters in Australia!

Outragious overdue fees - Poor customer service

Returned 10 x very poor quality childrens weekly movies 14 hours overdue and was charged a staggering $19.50 in overdue fees. I rented these movies for 99c each. The movies skip etc and have scratches all over them. Even their cleaner in-store does not remove the scratches...but for 99c each I have never bothered to complain too much. So in total I paid almost $30 to hire 10 x kids weekly movies which we had for 14hrs too long. I do not mind paying overdue fees and have always had a clean account with blockbuster, paying overdue fees in full if I incur these fees, however this is the first time I have been charged such a ludicrous amount with absolutely no grace at all...basically pay up or do not rent another movie. Apparently we should all be walking around reading the signs in the store and we would know that they have changed their policy to include these ridiculously crazy overdue fees. I find the customer service appalling from both the employees and managers of the Burpengary branch and I find the lack of a promised phone call from the owner of the Burpengary branch disappointing. Burpengary Blockbuster have lost a very loyal customer and I will be sure to tell all friends/family etc to be careful of Blockbuster Burpengary's highway robbery!!!

Bad service

I rang my local store to complain about a staff member whom was know to me everytime I went into the store she would ring people and tell them I was in there the store manager was extremly rude and when I asked for the owners name she would only give me a first name then she banned me from coming into the store I felt this was a huge breech of privacy I tried to ring head office but the number on there web site was disconected

From a former employee

I've work for bb and enjoyed my time there and the dealing with the customers, I'm not a fan of bb head office, where i worked mistakes were made (not by me) and customers were the ones who got hit with fees, it's a dying business, some of the staff were idiots and had no idea what they were doing
The dealings with customers
The incompetence of some employees


I like Blockbuster for the variety that they have on offer but i have been disappointed the last few times as they never check the state of the discs before they give them to you which can ruin the movie for you. They have good offers on and the staff are quite friendly and helpful although often they are very young.
Well known company that have a lot of locations. Great variety of movies on offer and games.
Sometimes they dont have enough popular new release dvds on offer. i have found that a lot of the time the discs will be scratched and will jump a lot.


We walked into our local stores after purchased out new home in a new suburrb. We had only just moved in about 2 weeks before going into Blockbuster. I already had my license and also my husband had his license address changes (sticker on the back). We produced both of these identification as proof of who we were and where we lived. We were refused a new sign up because we apparently required a bill of some sort ie telephone or electricity. I explained to them we had just moved in and had neither of those. They were completely rude to us and made up feel like criminals! As if we would steal a $10 DVD!!!! So we walked out really angry and went straight to Civic video down the road (which happens to be closer to our home anyway) they were explemely helpful and signed us up with our licensed as ID not a problem. We have now been supporting Civic Video for a year and a half which is how long we have been in our home now. They accept compeditor coupons so if you happen to receive some coupons for blockbuster and or video ezy you can sumbit them. They are lenient if you return to DVD a little late as i have done this a few times and they have never stung me with an overdue fee. There is no cards required just your phone number and a password. Blockbuster lost my business when all of that happened, i probably wont use them ever again.
They often have a number of copies of new released and not so easily run out like some of the smaller video stores
Service at our local store was disgusting.


I myself work at blockbuster and it is generally a great place to rent dvds. The following things should be noted when renting 1. always bring in competitors coupons eg Video Ezy because most blockbuster stores will accept them 2. Always ask that the dvds are checked for scratches before renting to ensure the dvd or blu ray plays well(alot of our stock has minor scratches) 3. Although we ask for the dvd back before 6pm we dont charge late fees as long as it is in the returns box before we close(somewhere between 9 and 11:30)
cheaper, late fees are halved if paid on return
staff can be lazy, in comparison to other stores blockbusters dvds are less ordered


They have great service, a huge range, are open long hours, have great deals on Weeklies and Monday to Thursday New Releases(as above).
My local Blockbuster at Neutral Bay and is open 9am to midnight.

Huge range including Television series.

Weekly 5 for $11 deal.

Mon-Thur 3 new releases for $9.95 a good deal.

Great staff service.
New releases expensive.
$7.50 for one.
Fri-Sun 3 for $15.95.


Blockbuster is a really good dvd rental place. I find that they have a great selection of movies that i can always find what i want. They also have numerous copies of the new release dvds so i have never missed out before. It's also great that you can rent games. I find though that the prices vary from store to store. The one i used to go to was $2.95 for a new release dvds and the one near my new house is $6.95.
Good service. Good selection of dvds and games to choose from
Prices vary from store to store

Questions & Answers

How safe is it to buy a blockbuster franchise?
1 answer
About the same as any other business. Every business is in a very competitive business environment and if the person who operates it is paying attention the profits will be there, but if it is neglected, the business will dry up quickly. Customer service is the big thing and if you aren't into talking to people, stay out of all businesses, especially one like Blockbuster where it is all about customers having a great time watching the movies and wanting to tell you about them. Blockbuster will be around in Oz for a long time yet, despite what some in the media keep saying.

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