Boardwalk

Absolutely Shocked and Disgusted – Unfortunately had to give one star. Paid deposit Mid January for Shutters... Received email yesterday that they are in Administration.. what a joke, where is consumer protection!!

Disgusted! – Made deposit payment of thousands for 15 plantation shutters on 10th Jan, just received email today that they went into liquidation 2 weeks later effectively stealing my money!!!!! Show details

Appalling - avoid at all costs – Shocking workmanship, poor quality product, non existent customer service following installation. Corner joins out of plum and huge gaps in the joins. White stickers used to cover up screw holes on dress face pelmet when a hidden L bracket could have been used instead! I gave up waiting for phone calls to be returned to address my concerns.

Administrators appointed :( – Liquidators appointed on the 28th Jan 2022. Tod Shutters Pty Ltd (Administrators Appointed) (the “Company”) A.C.N 640 429 956 A.B.N 86 640 429 956 Trading As: "Boardwalk Shutters and Blinds", Show details

Highly recommend! – I just had my shutters installed by Julian and Kelly and they look fantastic! Highly recommend Boardwalk. Completely changed the whole room, for the better! Show details

Very happy with the result – I found the process from beginning to end very good . The time frame was out of their control . So honestly very happy with result . Show details

Perfect – Absolutely love my blinds. The prompt and friendly service was excellent, and the installer was very quick and tidy. Thank you Boardwalk can’t wait to put in my next order. Show details

Thieves – Just wondering if any other former employees. Have managed to get any of their superannuation. From these criminals. The boss paid himself all of the superannuation owed to his employees as a dividend.In to his family's trust. Show details

Poor management/ service & communication - horrible experience – Paid my deposit and ordered 6 window shutters in mid September, was guaranteed shutter frames would be flush to wall, as was pictured on my quote. Delivered and installed November, and the frames are sitting out from wall up to 40mm, stopped installation that day, and called Boardwalk and wasn't contacted back for months then was told to remove… Read more

them which caused damaged to my newly painted window frames, ceilings and walls. On removal discovered they installed wide frame causing the problem of frames to hang out from the wall. Asked them to replace with narrow frame so I would get what was quoted and promised, they refused and on 31 March 20, nearly 6 months later I have damaged walls from there removal and I am still rolling garbage bags up every morning for sunlight and privacy. Worst experience I've ever had in communication and service and lack of responsibility. I've renovated for 15 years and communication and flexibility on both sides usually resolves any issues, they don't communicate and have no service or responsibility. Worst experience I have ever had as a consumer.

Look great, very happy – Looks fantastic and they also seem to insulate a bit, took a few weeks to arrive though this was explained to me at the beginning. They guys were good at keeping in touch about installing and did a lovely job Show details ·  1

Awful – Boardwalk have had payment in full since mid March for our plantation shutters and it has taken until today - Mid June, to receive all of our shutters. Really poor management at Boardwalk. Show details

Terrible Service – On the day of installation (we had been having other renovations) I had moved as much as I could but as shutters were going on two large windows/sliding doors in the same room could not move everything. (These were not the only shutters being installed so room was limited). I asked if they would like any thing moved and was told no, they would… Read more

move it. However they damaged two of my freshly painted walls and guess what I was told they are not responsible for any damage to any services or obstructions (it is in the fine print) by the rude woman in the office - she was so dismissive. When I explained that I wasn't happy with the installation of my sliding door shutters as they weren't installed correctly she wouldn't return my calls and only made contact by email when I had wanted to have a conversation. This is what I received... "We have installed thousands of sliders and based on your photo what has been installed is the standard sized framework and has been installed correctly. The rep would have discussed the size of the framework and how it will stick out when he was onsite doing the measure. The track work has been fixed to your carpet and moving it may leave marks on your carpet." This was not the case and different installers came out and removed the incorrectly fitted shutters 3 weeks later - in the meantime I had no contact. (I must note that I had no issue with the installers, they were lovely and I requested them to come back for the refit). Then I waited a full 7 weeks to hear anything back from them when I got a call with the reasoning being that someone had been on holidays. Finally two weeks later the shutters were installed correctly. I then had no contact with regard to the invoice or any apology or asking if I was happy with the work and the next contact I got was make payment or we will be giving your file to the debt collector. I find this an appalling way to do business and no matter whether I am happy with the shutters or not, the service or lack of service is nothing short of disgusting. I certainly would never recommend Boardwalk Shutters and will be contacting friends that I had already given details to to warn them. No discount offered for inconvenience, damage etc. Buyer beware!!!

So impressed – I would like to thank boardwalk for their excellent service and workmanship, from the very first quote to the amazing installers Sam and Scott I am so happy with my shutters, I would not hesitate to recommend this company. Thank you once again  Show reply

Highly recomended – Plantation shutters aren't cheap so I was a bit nervous about placing my order (since we had lots of other reno issues with other companies). But I am so happy with our decision to go with Boardwalk. 1. They didn't put any pressure to buy from them when they came to quote. 2. They were the cheapest of my 2 quotes and threw in complimentary… Read more ·  1

blinds which are great (saved me $1000+)

3. They delivered within the promised time frame

4. The shutters look amazing!

5. The installers did a great job

6. Everyone I dealt with was friendly and efficient at their jobs

7. There was a issue with the length of one of the complimentary blinds however it was fixed with no dramas and great after care (which I was worried about especially as it was a 'freebie')

Overall I'm impressed with the professionalism of their team and so happy with the makeover our shutters have given our house!

Cut into mains water – 2 guys arrive to fit plantation shutters- they were absolutely superb until the next person arrived and drilled into the mains water. He and the company say it's not their fault or problem. How were they to know there's a water pipe going up the wall (like I should know). The tradie said very strange as all pipes should lead from the slab! Rang… Read more

the builder to be told that's a load of rubbish - only waste goes via the slab and all builders are the same. All water comes in via roof and down. The girl in the office is totally uninterested - only wants to make it clear I'm responsible as it states in their terms & conditions!

Contacted Consumer Affairs who advise me I have a strong case as it may be a case of undue care and skill performed as clearly the toilet tap is directly below. Had to get a plumber out today and as they no longer use copper pipes in walls only poly pipes then they had to chip out a meter long hole to gain access.

I understand accidents happen and I'm blaming no-one however why the hell am I left to pay this. Now I have to organise a plasterer to fix this mess. Would definitely not recommend this company as my experience from the office girl is they couldn't care less. After all - we're only paying around $6,000 for the job!

Exceptional customer service and products – Called into the showroom one lunchtime when driving past, great service from the receptionist and sales staff who greeted me so I didn't have to ask for assistance. Sales lady gave me the name of their rep for my suburb and suggested he rings me to arrange a measure and quote. I had no measurements with me as it was a spur of the moment drop in.… Read more

Dave Heath rang that same afternoon, came by the next morning and listened to what I wanted, measured and quoted. I said yes, paid the deposit. Installation was quoted to be 1-2 weeks which was fine. Two business days later, I get a call that they were ready to install! Within one week, my new gates (side and driveway) plus screens along the top of a lower brick wall are installed with no issues at all. I'm very impressed from start to finish, the guy installing was also fantastic and did a perfect job. The whole process couldn't have been any easier. I'm now looking to see what else I can purchase from this excellent business and telling everyone about them plus showing photos