Tuiss Blinds Online

We've just received our second delivery from Tuiss Blinds. We're very happy with the quality and easy installation. Great blinds, great price, speedy delivery Thankyou so much Show details ·  1

Products ordered and reveived were of high quality and I am very happy with whole experience. Show details

Extra costs for warranty issues doubled the price. Total cost to me : 4 x $200 to install, then manage 3 times the warranty issues. This doubled the cost of the blind from $800 to $1600. The customer service staff were great. No issue. The blind… Read more

itself is lovely, exactly what I wanted. But you need onsite service and that is not part of their business model. Just be aware that you are only buying the product so any on site install or re install costs are additional.

Here's what happened: Faults with a wide roman blind covering a balcony sliding door, required me to get an installer in three times. Once for each resolution. Clips on the roman blind snapped - I was able to replace them myself. But subsequent faults required an investigation or re installation. Not being skilled nor physically able to remove and re install trapped cords required me to pay a local installer to return and perform this part of the investigation. At $200 a visit , this was 25 percent of the initial cost. This was the first visit after paying them to install it, so now that's an additional $400 on top of the cost of the blind. The cords could not be accessed so Blinds Online supplied a replacement headrail. So that's a third time to pay the installer to swap them and re install the blind. Note that my bedroom was exposed to the neighbours for three months to get to this point. The replacement headrail had a motor that was not for roman blinds so that didn't work. Blinds Online supplied a replacement motor. So the blind had to come off the wall again and have this swapped over.

The blinds look great in our guest room, the colour matches the walls perfectly, was easy to install. Ordering was very easy, delivered promptly. Will definitely use again. Thank you! Show details

I have been using Blinds Online since 2018 and have always been extremely happy with their products and service. Their prices are very competitive, the quality of the materials is excellent, and their customer support has consistently been outstanding. Over the years, I have purchased several blinds from them and have been very impressed with the… Read more

quality, service, and overall results. I would highly recommend Blinds Online to anyone looking for quality blinds at competitive prices, backed by excellent customer service.

I’m very happy with my experience and will definitely continue using Blinds Online in the future.

My second order of 5 sets after being very impressed by my first order. Was advised 3 months delivery but arrived in 2 months so very pleased. Well packed and quality & sizing was perfect. Highly recommended. Show details ·  1

Bad experience from start to finish. In August 2024, we decided to install Roman blinds (manual and motorised) and some ordinary blinds for our house. We selected Tuiss primarily on the basis of the reviews. From Day 1, they have sent us Wrong products - controllers, blinds, motors, batteries and headrails Damaged product Wrong size - one… Read more

product was replaced 4 times Incorrect instructions Batteries that had not ben programmed Components missing that we had to reconnect Delayed shipments Part shipments

We have placed dozens of calls, sent pictures, videos, participated in video calls - all of no value.

The investment in our time and energy has been considerable. If you believe that we are exaggerating please see, below, extracts from their emails to us when we have advised them of the errors and issues. Many of the following emails have been sent on more than one occasion

“I want to start by apologising for how the product has arrived to you …”

“I'm so sorry that this has happened, and I do want to get this all looked into further for you. “

“ I am well aware that the faults have made you a little sceptical on purchasing on future orders, however you have now come directly to me, and with any future orders, can be placed through me and I will advise the workroom to ensure that the order is perfect before sending out ”

“ I apologise for our delay in getting back to you. It would be very helpful if you could send an image for each blind, showing that the fabric is wider than the headrail so that we can send these to our workroom to improve on. “

“ I understand where you are coming from and if I am completely honest changing the motor around within a roman blind is a tad more technical than a roller blind “

“Once again I do appreciate your patience and I am truly sorry for the delay with having a definitive resolution to your blind issue “

“ I hope this helps, and apologies again for any inconvenience to you “

“ I will be monitoring the progression of production on this and ensuring this is produced within a timely manner for you.

“ It is not recommended to tighten the looser cord as this can encourage issues like how your blind was when you first contacted us (one side operating correctly and the other hanging).

“ … Thank you for sending images of the box, however lastly if you can please let me know which blind in the order is effected, so I can send this off to m re-work processing team…”

“ I sincerely apologize for the delay in delivering your replacement headrail; this is certainly not the level of service we strive to provide at Tuiss.” 
“ Please rest assured that I am actively investigating this issue and will ensure that your headrail reaches you as soon as possible.”

“Thank you again for your understanding and continued patience. “

“ I wanted to reach out regarding your Roman blind that is currently operating on an angle. Furthermore, I understand how frustrating this can be, and I’m here to help you resolve the issue as smoothly as possible.”

“After reviewing these images, I can see that the drops on both sides of your Roman blinds are coming in at two different measurements. What I have arranged is for the fabric only to be remade for you to attach this to your existing head rail at the correct drop of 2335mm.”

“ We're continuously working to get your blind altered “

“ We appreciate your understanding and patience”

“ As we are a DIY company, it will be necessary for you to re-tension the string on the back of your Roman blind to ensure it aligns evenly with the other blinds. “ This email was sent in relation to a replacement for a faulty product

And my personal favourite “ We have completed the inspection of your blind, and I can confirm that it is now functioning perfectly. The email was in red bold text. . When we received the product and we sent pictures of it to Tuiss, we received the following response “I can see that the left side is hanging slightly (approximately 75mm) lower than the right.” - obviously not functioning perfectly.

At one time we thought that it may have been - but then remembered that we install Ikea products; have installed curtains and other blinds and had absolutely no problem at all. Only with these blinds from Tuiss.

In July this year, we finally ‘gave up’ and stopped asking for assistance. We were simply tired of all of the excuses, errors, and total incompetence relating to Tuiss’ products and service.

Thousands of dollars have been wasted, hundreds of hours wasted.

We attempted to communicate with their senior management to seek their assistance but as there is very limited information on their website. We were advised that all communication must go via their website

I am unclear as to how they receive so many 5 star reviews

Having previously had good experience with Tuiss Blinds Online, the recent change to AI robot support phone calls has been awful. Clearly there are now a lot less staff available to deal with problems. I have had a broken electronic blind for 3 weeks, am unable to talk to a human about it and have to wait weeks for responses via email to the point… Read more

I have not even got to the point of broken parts or replacements being sent out. This is a terrible change for a previously great company that had excellent customer service. I am very frustrated about being weeks into a broken blind and no where near a solution.

Disappointing experience – Order cancelled after a month of waitingI attempted to order Cirrus sheer curtains from the NZ website after their AI assistant confirmed they deliver to Australia. My payment went through, my address was updated within the correct timeframe, and my order was tracked as being made with a dispatch date set for 4… Read more

September. On 8 September—a month after ordering—I checked the status only to find my order had been abruptly cancelled and refunded without my consent as I had requested by emails (unable to speak to anyone on either site) that they continue with the order.Trying to get in touch with a real person to resolve this was impossible. Phone lines put me on long holds before directing me back to the website, leaving me stuck dealing with an unhelpful AI chatbot. When I finally received an email response, I was told the NZ branch wouldn't fulfil it and I had to re-order through the Australian site—where the exact same curtains are priced more than double what I originally paid.Very poor communication, rigid customer service, and a highly upsetting experience after waiting so long.

Good quality materials that fitted together easily. Performs as expected and accurate width dimensions fitted the space perfectly. Only negative was shipping information was lacking and tracking link did not work. Delivery day was not communicated and driver left the package without contacting homeowner. Shipping box was damaged but contents were not. Show reply

Had an issue and spoke to Sandra in customer service she was brilliant took time and her patience to solve my issue restored my faith in Tuiss she was such a pleasure to deal with thanks Sandra at customer service can now procedure with my order with confidence. Show reply