Westral

Excellent service carried out in a highly professional manner from start to finish. Quotation and product selection of our Westral bathroom shutters by Wensley with installation carried out by Jim today. Quality of install work as always has been first class. Show details

Excellent blinds and service. The installer, Phong, did a really good job and had a professional approach to to the work done. The work area was left clean. Good all round, happy customer. Show details

WE had Jim in yesterday installing 7 window shutters. He was really excellent - a real craftsman. He was very personable and very professional. A great result - very happy. I know where to go and who to ask for next time. Show details

I have been using Westral for all my security and window treatments for 40 years. I have recently had a whole house of indoor shutters installed which I love. I cannot recommend my installer Angus high enough. He was punctual, kept me informed,… Read more

worked quickly and cleaned up. He was a very pleasant person and nothing was too much trouble. Thank you Angus. And thank you to Simon as well for his continued help.

We have used Westral, Canning Vale for all 12 of our home windows, using Norman Shutters over the past year. We are thrilled with the company's product and service, along with Jim who is a most professional and dedicated installer. Thoroughly recommended. Show details

Westral is by far the worst company I have had to deal with. I needed security doors replaced at my new home, got a measure & quote in Aug/Sep 2025. I was told 2-3 week manufacture and install time. Over four weeks went by and I wasn't contacted at any point to advise of the delay. I called the office by this time and they couldn't give me an ETA,… Read more

but put me down for a cancellation slot. Do what you say you're going to do. No integrity.

My sliding doors were barely installed in early Oct 2025. The installer had no idea what they were doing, spent all day doing two doors and a window screen. He pointed out that my door frame wasn't perfectly square, then just took off, left a bunch of metal shavings and screws everywhere inside and outside of my door frames. I identified exposed drill holes all throughout the framework on both doors due to him constantly readjusting it, the latch wasn't working so the door didn't stay closed, and to top it all off the frames were installed incorrectly and I couldn't lock my glass sliding doors.

I contacted the office the following day to advise that the doors needed fixing. It took all of a month before the installation manager finally decided to visit in Nov 2025. Upon arrival he pointed out everything that was wrong, and said he will get someone back here to fix it all, under his supervision. Again, it took all of ANOTHER month until a second installer made it to my home in Dec 2025. He arrived alone (without the manager), repaired one door, and then said the second door was cut too short so the daga bar and the back plate couldn't be put on, leaving it a "glorified fly screen" according to them. A strong breeze could send the door flying off its railing, and I could rip it off the track with little effort.

I have called Westral countless times over the last three months demanding that my doors be repaired to the highest standard, and every time I am fed "the manager isn't in at the moment but we'll follow it up for you and call you back". Every single person I have spoken to has not called me back.

The accounts team have sent me invoices of my account as due and I have replied that not a dollar more will be paid until I receive the goods and service that I paid for. This has been a dreadful experience. It has been almost FOUR months, and I'm still waiting for my second door to be fixed.

Top quality craftsmanship! – Our brand new timber shutters are a standout winner! The room is transformed! Angus our install guy was nothing but excellent. He gave plenty of notification ahead of his arrival to start the job and was punctual. Once at the door he was very polite and made us feel reassured. Angus was kind enough to talk us through the install process, offered… Read more

to fill the existing holes where Venetian blinds were removed and asked us questions to help ensure the right decisions were enacted on the day. Angus made the whole process easy by advising us on how he was going to proceed at each step but didn't make it difficult to understand. He gave interesting information on our new shutters from a wealth of knowledge and even went the extra mile to ensure everything was spotlessly clean and tidy after moving on from the job.

Five days on from the install, Angus's experience handling timber shutters really shines through with the finish. The install is looking super crisp, the edges are flush and are merging fantastic with the existing structure. The work he has done gives off a show of top quality craftsmanship, a luxury touch to our main living space! If you are in need of an expert job then I would highly recommend Angus for your next install of timber shutters.

Jim did the finite measurements for shutter" interior doors" in my appartment on 7th April 2026. Then Jim came on 16th June to instal same. He was well prepared with charming professional manner. A very neat and effecient job done, even though I had to be up at 7.30 a.m. to accommodate his list for the day. Show details

We had blockout blinds & Veri shade curtains installed throughout our house by Phong from Westral, and we are happy with the result. Phong handled everything professionally and efficiently. His attention to detail was outstanding. He was also friendly, courteous, and a pleasure to deal with throughout the day. The finished result looks fantastic and has completely transformed our home. Thank you, Phong, for your excellent workmanship and service! Show details

I first purchased Westral products over 20 years ago and every time I have been completely satisfied. Venetians, cedar blinds, security doors, patio - everything has been competitively priced, installed well, looked good, and lasted forever. Nothing has worn out yet! My new plantation shutters were installed on Friday (thank you, Jim!) and I’m… Read more

thrilled. They transform the look of my room - it’s light, bright and modern. The whole process from first contact to installation went smoothly. Westral staff were quick to respond to contact, easy to work with, provided clear timelines and delivered on time. Great service, great product. Highly recommended!

installation was delayed. Company always blaming factory. Instaation took 3 attempts. Roller door was broken on third attempt by install team. Supposed replacement door broke after a few uses. Company does not respond to warrrenty queries.

If I could not choose 1 star I would. We have been in the process of getting security doors since the first week of November 2025. They were supposed to be installed before Christmas. Finally came out at the start of January with half of the product. Has had to come back multiple times, today I was supposed to have it all fixed. The contractor… Read more

arrived, took a look & said he had to come back. No communication whatsoever from the company & they still expect me to pay top dollar.

over all have not had a pleasant experience with Westral. Ordered 5 vertical blinds and 2 security front doors. 4 blinds were good, but the 5th had to be returned 3 times to get it right. First the overall width was too long, then the cord was too long, and the vertical strips were too long. How hard is it. Then the security doors were made but… Read more

didn't match each other with the grill pattern. They were taken off and apparently re made, re fitted, they do look good now. A little compensation was offered for the blinds but nothing for the doors. Not a pleasant experience.

I recently had Rhapsody venetian blinds installed by Phong. He confirmed installation time beforehand, arrived promptly and installed all the blinds perfectly. He also cleaned up any mess from installation and removed rubbish. This is the second time I have used Westral and I would happily recommend Phong for installation work. Show details

Phong was very polite and did a great job installing our blinds and gave us some advise and lengthened the cord that was a little short so my wife could reach as the blinds were above our kitchen benchtops geat job Phong Show details

From the quotation to the installation of our blinds proved to be a smooth and trouble free process. Joe the consultant was very efficient and very helpful with choosing our roller blinds and conducted himself in a friendly and gentlemanly manner. Phong installed our blinds and he did a fantastic job and was very pleasant and friendly. I can highly recommend Westral blinds, their service is spot on and their pricing is reasonable. Show details

Incredible service from the people at Westral for a pair of shutters. First-rate measure from the great Wensley, followed by a seamless install a few months later by the great Jim.

Jim installed our 3rd set of timber shutters on 22/5/26. Once again it was an excellent experience. To start with Jim contacted us the day before to confirm arrival time and advise on the time frame of the job. He accommodated us by coming earlier, to suit our schedule. The installation of the shutters was expertly done. No mess, no fuss - just polite and pleasant. Many thanks Jim. Glenn and Coralie Street :) Show details

We recently had 10 panels install, and are very pleased with the result Very Professional from quoting, measure up, and installation A BIG shout out for our installer Tony, who had some misinformation which meant he needed extra time to complete his work. All dealt with professionally and an excellent job on completion Thanks Show details

Westral did a great job front start to finish for installing window shutters in a TV room. The selection process was comprehensive with all options presented and reviewed. The installation by Jim was excellent as he is meticulous in everything he does. He put protective coverings on anything near the installation, installed the shutters which fit… Read more

perfectly, and then cleaned up the area so you wouldn't have known he had been there. Jim is a very pleasant person to deal with, and has a strong customer focus. We would certainly recommend Westral to our friends.