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- Verified customer
Not a great experience
While we cannot fault the lovely tradesman who completed a quality installation, we were not given advice on alternative options to mount shutters over our living area - this resulted in an aesthetically unpleasant look and took valuable light from our living area - after installation, and only after questioning the installation, were we informed there was an option to mount the drive assembly hard up beneath the soffit but we were charged a further $1600 to put this right - this was completely avoidable had the sales consultant bothered to give us the right advice in the first instance. Not a happy customer.
Love my new roller shutters
My roller shutters were installed a couple of days ago and they look fantastic
Oz Shut service was second to none I ordered them on Monday and they were installed the next Monday
I was very satisfied with the installer and the electrician
The whole experience was fantastic
I would highly recommend Oz Shut for their professionalism
Oz Shut Satisfied Customer
Apart from some administrative hiccups at the start I'm satisfied and happy with my shutters. The installer Steve and electrician Julian were excellent even though they both had horrible weather to work with and out in the rain for most part of the job. Good workmanship, good attitude and respectful at all times. Big thank you to Alex Ferguson in corporate who resolved the initial hiccup with professionalism and prompt action.
Love love love my new Roller Shutters
They look fantastic and I feel much better about the security of my house now. Also I’m using less energy because the house is much warmer, and the noise from passing traffic has reduced significantly.
I had only one minor issue post-installation and it was responded to and amended promptly. Cannot fault the customer service.
Very happy with ozshut
I found the sales person very negotiable to my situation & received a great discounted offer as ozshut was doing a promotion in my area. I liked I could choose from a limited selection of colours for no extra cost. The installation was on time & finished quickly & precise.
I recommend ozshut.
very happy with OZshut
salesman was not pushy, installers arrived on time and completed the job in one day. We needed an adjustment with new path and they came and completed this without a charge. Loving how dark it is at night, can sleep in in the mornings now.
OzShut Avoid at all Cost!
OzShut are to be avoided at all cost, they employ pressure salesman, then make out you receive huge discounts with there over inflated prices! Shop around for quotes. A Roller Shutter is very simple goes up and down don't be fooled by them. I would not even give them 1 star
Overpriced, massive regrets, will not recommend
Salesman was very pushy and rude, I regret signing on the line for these shutters, took them a month and a half to come out a finish the job, not happy with the price nor the service
Don’t get OZSHUT
The shutters are rubbish compared to the Westral shutters. I got two and they are both the same making a loud clunking noise as they open and close. The Westral ones do not make this noise and they are very old over 12 years. I would never use OZSHUT again for anything.
Repair my shutter.
I had problem with shutter after 10 years time,I call for help, they sent a technician next day ,and fixed within half an hour,and charge for free,the staff is very nice,and the service is excellent.I am so appreciate,and highly recommend to all friends.
Great product worth every cent
I had considered put shutters on for a while and am so glad I did. The difference is unmistakable, not only the improved appearance but the noise it keeps out. I have also noticed the temp differences now and also like that it keeps the rooms dark in the mornings. Absolutely recommend this product.
What a difference it’s made in keeping the house cool. Wish we’d gone it years ago
I first met the sales rep in the shopping centre. She set up an appointment at our convenience. The salesman thAt came to the house was knowledgeable and professional and gave us a great deal.
The blinds weren’t installed as quickly as we’d been promised but the installation was done quickly and without any problems.
We’ve had our roller shutters for a couple of months now and love them. They keep out the heat and early morning light (our windows face east) so we can sleep a little longer in the mornings. Staff were all friendly, efficient and on time when installing. Would recommend them to anyone.
Done a good job at installation and even blower vac all the masonry dust from the window seals. Excellent job would recommend these blinds to anyone.
They really block out the sun and extra heat rays into to windows also.
All staff have been friendly and accomodating. They all arrived on time and did the job super fast. Thank you to all the sales team for such a wonderful job. I have not yet received a receipt yet for my last job but i’m sure its on it’s way.
That safe feeling that I like
Well done Oz Shut
How good it is to have that extra feeling of safety. An excellent addition to the security of my residence.
The price was exceptional with the added discount for displaying the company sign a bonus.
Service from the quoting stage through to the final installation was professional, courteous, and proficient.
Questions & Answers
I've sent an email for a quote but need to know how much work is required inside for an electric system and the likely costs involved. The windows are quite wide at about 3m to 4m and maybe 2m high. Wanting two of these large windows done.
Absolutely pathetic. Took ages to get back to us. Once installed, they decided that one of the windows needed an electric shutter AFTER installing it and didn't advise us of the $500 fee. They then took 2 weeks to instal the electric point.
Then they forgot to put the stripes on the shutters and took 3 months to get back to us about the complaint. They blamed mum for not checking the contract. Well mum has never seen their previous contract and how was she meant to know it was meant to stipulate that the shutter has a stripe? So now we're stuck with plain shutters that look boring.
I was a witness when mum chose the shutters.
Absolutely pathetic, inaccurate and slow service.
Hi Cameron. Thank you for your question. I am sorry to hear that you haven't had a great experience with us. If i could please ask you to contact myself directly on 9208 7888 i would like to see if we can restore your faith.
Regards Alex Sanderson
What's with signing a contract. I tend to get quotes and then sign the quote and that should be it. If there is any fine print I would take it to a lawyer first, in fact I probably wouldn't buy in the first place. When we had the air conditioner put in the sales guy came out and I said yes and away he went and the same for the new gas hot water system. Never remembered signing any contract first.
How do you clean the inside of the shutters?
We have sliding Windows so. The open side is ok but the fixed side is near on impossible.
Although we do not have OzShut roller shutters I imagine this question would be relevant to all brands of roller shutters. If you have the roller shutters down but open with all the little slits opened the water should be able to enter the slits and thereby clean the inside of the roller shutters. I would recommend using a pressure washer for the sheer power as opposed to a garden hose.
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