The Blind Factory

I recently purchased a blockout blind combined with sheer curtain for my bedroom and plantation shuttres for two windows. The person who helped me in the Drummoyne showroom was good but this review is mainly about the company as a whole and the store location is not very relevant because it's a large, national company rather than a franchise. I'm… Read more

happy with the quality of the products so far (but they are very new). However, there were problems with customer service and communication throughout the process which is exacerbated because you are always speaking with a different person when there are issues. There were also specific issues with the installation booking process - the installer booked in an appointment without speaking to me and it was then difficult to reschedule because he didn't contact me or return my calls (this happened twice because the installation of the blind/curtain and the shutters was done separately. This was frustrating and extended the overall timeframe from purchase to installation. Apart from that the installer was professional and helpful when he was at my home doing the installation.

Excellent service from the start! Communication was great; the salesperson Walter arrived on time and was very informative about the vertical blinds. Walter explained the sales process clearly, and everything has been smooth and professional so far. Very happy with the service. Show details ·  1

The whole process in dealing with The Blind Factory was seamless and very professional. The product is not cheap, but you get what you pay for and that is Quality and professionalism. Show reply

We had Mark from the blind factory come out and advise us on crimsafe. We are very happy with the service and price. Would recommend speaking with the blind factory for your security doors and window needs. Show details ·  1

James K and his fellow worker were marvellous. They were very helpful and good workers. I cannot speak any highly of both of them. I give them 5 stars. Show reply

I required a service person to visit, very happy it was Jhon he arrived on time , fixed both problems I had efficiently & also could answer a few questions I had regarding making my blinds hard wired . Great service thank you Jhon Show reply

A big thank you to Josh and James who were both professional, friendly and very experienced regarding sales and installation of our blinds. We’d highly recommend them and The Blind Factory Show reply

I cancelled my order with The Blind Factory after an extremely disappointing experience. From my initial contact on 25 June, I had to repeatedly chase the company to arrange the measure, receive a quote, and obtain updates. After nearly a month, I visited the showroom and learned that my order was on hold, but no one could clearly explain why. The… Read more

design consultant handling it was unavailable and later went on leave without an out-of-office response or apparent handover. Although I received a refund, the lack of communication, accountability, and proactive service caused me to lose confidence in the company.

Unfortunately had a bad experience multiple times with The Blind Factory product. Pin holes in blinds, wrongly measured FRS to cover rollers that I had to accept. The product quality is poor however, the customer service/install team are very friendly and supportive when you need help to rectify an issue. The main issue for me with The Blind… Read more

Factory product primarily is that the materials they use for their roller blinds are cheap, and were continuously arriving on install day damaged at my house (aprox 4 times). Had to settle with a faulty product in the end. Contacted “Brett” /owner with an email outing my experience as they have a ‘contact Brett’ form on their page…. Never heard back from Brett and it was submitted around a month ago …..

Lack of communication, poor quality with ripped fly screen, fly screen not properly attached, poor tension in all fly doors/screen, fly door not fitted correctly, RUDE DEMEANING installer who initially refused to take plastic rubbish away. The quote person did not know the products, lacked knowledge of different window types. On arrival of the… Read more

check measure person, he questioned the non standard window type and unsure on the type of fly screen and how to install. The quote person phoned a few days later to advise a revised quote of an additional $1,800 which I advised I would not pay! Another visit by the install manager for a further check measure. Poor communication, I had to follow up numerous times for an install date. Lack of communication between the quote person, check measure person, manager check measure person and the install person. They were aware of the access, stairs and parking - the fly door would not fit in the lift and the install person complained that he needed to walk up the fire stairs.They did not communicate the type of window to ensure correct fly screen was fitted. The install person was extremely rude. I requested he take the plastic rubbish packaging for the doors , he told me it was in my bin, i told him he needed to take the rubbish, he said it was in the recycling bin as the plastic was recyclable !! I said plastic was NOT RECYCLABLE, he argued that that plastic was recycling and MY responsibility for the rubbish , he reluctantly agreed to take the plastic rubbish. The installer didn't bring a ladder in order to complete the job despite 2.7m fly door!! After install completed realised that the main fly door and kitchen screen was torn, the 2nd fly door screen not secured properly and already coming away, the main fly door not fitted correctly and was not straight, all the fly screens had gaps at the bottom, the fly screens not tensioned properly. Another visit by the install manager who agreed to fix the issues. BUT disputed the gap at the bottom of the fly screen and said MY problem despite their agreement to ensure no gap at the bottom of the fly screen. Scheduled repair today by another install manager. He phoned (after the agreed arrival time) to advise the replacement fly screens had been lost and would need to reschedule AGAIN. Wasted my time to make the arrangement to be at home. Totally unsatisfactory service and product does not meet excepectations.

If thinking of installing blinds and curtains, The Blind Factory is who you should call. Andrew called to make a time and arrived on time to measure and quote. His knowledge and experience was evident and he provided great advice on colours and fabrics for both the curtains and blinds. He explained the process thoroughly and ensured that the… Read more ·  1

timeframes we requested were met. I appreciated Andrew's expertise so much that I again engaged him to quote and measure on other blinds not included initially. Again he arrived promptly and provided great advice and service. Robert the installer communicated prior ensuring he would arrive at a certain time and day and did. Robert is a great individual with loads of experience. He was professional, efficient and quickly went about the installation. Tackled minor issues with finese. Robert is a pleasant and professional gentleman. He provided us with a beautiful finish. The end result was far better than envisaged. The quality of the material and workmanship was outstanding. It has transformed every room. I highly recommend both Andrew and Robert from The Blind Factory and intend to use them again.

Fantastic service from the start with Josh measuring and quoting helping with colour to James quickly installing the blind was very quick and polite both were very punctual with time they were booked in, I wouldn't hesitate to recommend the Blind factory to my family and friends. Show reply