1,315 reviews
Fantastic service. Can't believe they are always happy to support without question four years after the installation. Highly recommend the team, their product and services. Show details · 1
Beautiful curtains and wonderful service. Ask for Anne Bates - she has a keen eye and will provide good advice. Prices fair for good quality custom made curtains. From ordering to installation quick turnaround! Highly recommended Show details
We had a wonderful experience with The Blind Factory. The first person we dealt with was Kim (sales) who kept us informed every step of the way. Kay came to do a quote for us and was absolutely fantastic. Kay was extremely thorough and gave us great ideas of what would work more efficiently with all our window furnishings. All the furnishings… Read more · 1
were installed by Josh. Josh was extremely efficient with the installation making sure everything looked neat and worked efficiently and went above and beyond to make all the furnishings look great. Thanks Josh. We would have no hesitation in recommending the The Blind Factory for all your furnishings.
Reviews with attachments
Great company and will do more business with in the near future Show details · 1
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I had Crimsafe installed on all doors/windows, plus block out Roman blinds installed in bedrooms, study & kitchen (sheer) , I also had a standard blind and curtains installed in the lounge room - all look beautiful especially the lounge room and will be looking to install curtains also in the bedrooms in time. From selection with Oliver and… Read more · 1
installaltion with Laurent it was seamless. Even to the point that there was a slight mark on the loungeroom blind that I had not noticed and Laurent immediately ordered a replacement, which the gents from Mlb quickly replaced! Highly recommend their services and product.
We are very happy with our plantation shutters which were installed professionally and efficiently by James K. Show reply
Thank you too Kaye and James for helping me with my selections and installation, providing me advice and guidance, so happy with the installation and how they look! Show reply
Thank you so much to James the installer. This is the second time James has come to install. The first time was a set of curtains and he personally wasn’t happy with the way the Rod were sitting therefore had a new one made up for me. This time he has come around and fix the rod taken all the curtain off and reinstalled it. He also installed three… Read more · 1
sets of shutters. Not only was he very easy-going and great to deal with, but very clean, took all the boxes and rubbish with him and was super friendly. Would use the Blind factory over again, especially if we get James the installer back! The Blind factory was really great in holding my order as I wanted to get the windows painted prior to the shutters going on. There wasn’t a problem in holding onto them which was super helpful! Thank you Blind factory and thank you Josh who did the measuring..
Jess and Steve have been amazing from start to finish. Jess assisted with initial quoting and was on time, super friendly and efficient. Steve did our install and I’m just thrilled with the gable blinds. He made them look so homely and perfect. I couldn’t be happier with them in my home. Thank you Jess and Steve. Massive shout out!!! Need to send pics with this review :) Show reply
We ordered honeycomb blinds and sheer curtains. One of the best price offers and looks like good quality product. Our installer Tristan was great to work with and he did a great job with the install. Thanks! Show details · 1
Blinds look great, Steve did a great job. The outdoor blinds look amazing Thanks Nikki Show reply
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From initial consultation with Josh to measure and installation with James the process was one in which kept you informed. They confirmed appointments and on the day gave a msg when they would be there so you were not kept waiting. The plantations and roller blinds are great and a very well made product. James was fantastic on the install remitting any little issues with consultation. Well done the blind factory Show details · 1
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Daryl and his wife Rose did an excellent job installing my blinds, they were professional, efficient, and everything looks fantastic. I also received three other quotes but ultimately chose The Blind Factory because Kay was by far the best to deal with. She gave honest advice, was incredibly helpful, and made the whole process very easy. I was… Read more · 1
so impressed with the experience that I’ve already referred The Blind Factory to friends in our new apartment complex, who have since had their blinds installed as well.
Had 2 windows installed with shutters. They are beautiful and fabulous quality Show details · 1
Really happy with the final products! I purchased a top down Blind, curtains for all the rooms, and a zip screen outdoor blind Show details · 1
I recently had blinds quoted by Jess and fitted by Robert, and I couldn’t be happier with the result. They look absolutely amazing! Jess was incredibly helpful in guiding me through choosing the right style and colour, making the whole process easy and enjoyable. Robert arrived on time and was very professional during the installation. The price was very affordable, and the overall service was excellent. I would highly recommend them! Show details · 1
This is the second time I have used The Blind Factory. We had both privacy and blockout roller blinds installed. Josh measured up perfectly and gave great advice. James installed efficiently and quickly. It was like meeting old friends dealing with both. I would highly recommend. Show details · 1
Very happy with installation and the quality of the shutters Show details · 1
Latest follow-ups
Jess looked after our consult and was spot on with her recommendations on color selection. Her interior design background gave her a vision that most customers would not have. And Steve the installer has just literally left my place after… Read more · 1
accommodating me with tricky timeframes after a new build. Steve was quick and accurate with his installation and I could not be happier. 10/10 for both of these hard workers and I recommend The Blind Factory to everyone!
Follow-up · Loving the black pearl colored screen blind for privacy during the day and my blackouts for night. Perfect choice that has been so versatile. Highly recommend double blinds if you are considering them. Worth paying that bit extra. 100% happy :))
Lochland came out and quoted me . Jacob installed my sheets today . Excellent from the start when I phone the factory . The girls were happy and helpful. Lochland was fantastic helpful and professional . Jacob was super and he had a cancellation and was happy to slot me in . 100 percent fantastic experience . Love my new sheets Lynda Wabbis Show reply
Follow-up · Everything is great no complaints
I bought my blinds from this company 3 years ago and the after sales service when I have had a few problems has been fantastic. They helped come up with a solution to make it easier to recharge my automated blinds as I’m a little too short and my ceilings are too high and Jhon did a great job with the installation today. Show reply
Follow-up · To answer the questions I recharge the blinds about every 6 months some aren’t used as much so they are probably every 8 months. They essentially added an extension cord in the charging port so I no longer need to get up on a ladder when they need to be recharged. My ceilings are 2.7m and I’m short so even with a ladder was struggling to reach the… Read more
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In-depth reviews
Lack of communication, poor quality with ripped fly screen, fly screen not properly attached, poor tension in all fly doors/screen, fly door not fitted correctly, RUDE DEMEANING installer who initially refused to take plastic rubbish away. The quote person did not know the products, lacked knowledge of different window types. On arrival of the… Read more
check measure person, he questioned the non standard window type and unsure on the type of fly screen and how to install. The quote person phoned a few days later to advise a revised quote of an additional $1,800 which I advised I would not pay! Another visit by the install manager for a further check measure. Poor communication, I had to follow up numerous times for an install date. Lack of communication between the quote person, check measure person, manager check measure person and the install person. They were aware of the access, stairs and parking - the fly door would not fit in the lift and the install person complained that he needed to walk up the fire stairs.They did not communicate the type of window to ensure correct fly screen was fitted. The install person was extremely rude. I requested he take the plastic rubbish packaging for the doors , he told me it was in my bin, i told him he needed to take the rubbish, he said it was in the recycling bin as the plastic was recyclable !! I said plastic was NOT RECYCLABLE, he argued that that plastic was recycling and MY responsibility for the rubbish , he reluctantly agreed to take the plastic rubbish. The installer didn't bring a ladder in order to complete the job despite 2.7m fly door!! After install completed realised that the main fly door and kitchen screen was torn, the 2nd fly door screen not secured properly and already coming away, the main fly door not fitted correctly and was not straight, all the fly screens had gaps at the bottom, the fly screens not tensioned properly. Another visit by the install manager who agreed to fix the issues. BUT disputed the gap at the bottom of the fly screen and said MY problem despite their agreement to ensure no gap at the bottom of the fly screen. Scheduled repair today by another install manager. He phoned (after the agreed arrival time) to advise the replacement fly screens had been lost and would need to reschedule AGAIN. Wasted my time to make the arrangement to be at home. Totally unsatisfactory service and product does not meet excepectations.
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Fantastic Service and Quality from The Blind Factory I’m extremely pleased with the entire experience I had with The Blind Factory. From the moment I received the quote to the final installation, the service was outstanding. Communication was clear and timely, and I received expert advice that really helped me choose the best option for my needs.… Read more · 1
The installer was efficient and professional, and the whole process was seamless. The blinds themselves are excellent quality and have truly enhanced the look of my bedroom windows. They offer great value for money, and I absolutely love the materials used — they’re stylish, durable, and will be very easy to maintain.
I previously had Venetian blinds, which became increasingly difficult to clean as the years went on. These new blinds are a perfect, low-maintenance solution, and I couldn’t be happier with the upgrade.
Highly recommend The Blind Factory for anyone looking for quality products and exceptional service. Patricia Sydney NSW
If thinking of installing blinds and curtains, The Blind Factory is who you should call. Andrew called to make a time and arrived on time to measure and quote. His knowledge and experience was evident and he provided great advice on colours and fabrics for both the curtains and blinds. He explained the process thoroughly and ensured that the… Read more · 1
timeframes we requested were met. I appreciated Andrew's expertise so much that I again engaged him to quote and measure on other blinds not included initially. Again he arrived promptly and provided great advice and service. Robert the installer communicated prior ensuring he would arrive at a certain time and day and did. Robert is a great individual with loads of experience. He was professional, efficient and quickly went about the installation. Tackled minor issues with finese. Robert is a pleasant and professional gentleman. He provided us with a beautiful finish. The end result was far better than envisaged. The quality of the material and workmanship was outstanding. It has transformed every room. I highly recommend both Andrew and Robert from The Blind Factory and intend to use them again.
Recent reviews
Old School Service! I had an issue with a Crimsafe sliding door which was not even purchased/installed by The Blind factory. I spoke to Mark Butler who offered to "swing by" one morning and take a look. He was not an installer but a Sales/Measure guy and felt he may be able to fix my door. Mark arrived 2 days later, and on time. After a 5-minutes… Read more · 1
of adjustment, my door was like new, and he refused payment. Nothing in it for them, he just wanted to help. Bloody Brilliant. Thank you Mark and The Blind Factory! Great work!
Thank you to James the Shutters in our Bathrooms look amazing. It was a pleasure to have him here fitting them and also thanks Kay for your prompt and efficient service. Show details · 1
Emma was very easy to deal with and installer Tristan did a great job. Our windows were not an easy install, but he came up with solutions to ensure they work efficiently and look great Show reply
As a returning customer with the customer service experience of Kay & Josh from The Melbourne Blind Factory team, we got the best product for our window treatment needs! Show details · 1
Thank you to Oliver & James for the installation of my outdoor blind. The whole process was a breeze from the consultation with Anne to the final check measure and installation by James. James was punctual, worked efficiently and cleaned up. I highly recommend this company, and the Brookvale team. Show details · 1
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