Reviewer Photos & Videos
Awesome installation by Danny
The blind looks awesome. But specially the service we received from Danny who did the installation is amazing. Even though in his first visit, he found some issues with the blinds configuration, he quickly went to the head office and fixed it, in the same day he came back to install the product. Such a good customer service by Danny. Highly recommend this installation.
Excellent service! Couldn’t have asked for better.
Andrew was efficient, friendly and gave a great quote. Brooke was amazingly helpful with our installation as sudden change of circumstances meant we needed to forward our date. Jacob was prompt & installed competently. Excellent service!
Great blinds and great customer service!
The new double blinds with pelmets and remote are just fantastic. The process from the moment we came to the Bayswater showroom and spoke to an incredibly helpful staff member has been terrific. Michelle came to our home and helped us with our very slow decision making and Brendan recently installed them. You are to be congratulated on consistent excellent customer service and a great product. We are waiting for one blind to be refitted - that does not change our high opinion.
When we need to do the remainder of our home - we will be back
Worst Customer Service EVER!
Blinds measured and installation commenced. Proper materials not supplied and had to be reordered. Initial installer applied silicone to the rendered wall which he failed to remove and was left dripping off the wall. They left a mess everywhere including metal shavings - not great when you have little kids running around.
Waited for a period of 4 months for someone to return after many attempts to call and be told someone will call back which never happened. Thankfully the new guy on the job was on the ball and quickly realized that the blinds ...
Installation of curtains blinds and security door excellent
The work was done very efficiently and our installer Danny H from the Blind Factory was wonderful. Nothing was too much trouble.
Excellent customer service 10 years after installation
One of the blinds installed by the Blind Factory 10 years ago starting slipping down on its own. I visited the showroom in Bayswater North to purchase the controller replacement part, and brought along the roll of blind. Brett, who was in the showroom took the blind away, and returned it to me with broken part replaced. When I tried to pay for the part, he said "No Charge and if I had any other issues, to simply call them again". Brett even carried the huge blind and helped place in my car boot. This company has been around a long time, and I ...was happy with the professional service provided 10 years ago, and very impressed that they will standby their product and replace faulty parts at no cost, despite my warranty having expired. I have recommended the Blinds Factory in the past to others and will continue to do so. THANK YOU Brett, you are truly a model for customer services and you made me feel like a valued customer.
Great customer service
Highly recommend. From initial enquiry, great customer service provided. Response provided in timely manner and a measure/quote organised on my schedule.
My consultant was Louie, has a vast knowledge of products and able to provide you solutions that benefits you.
Our plans changed so did not move forward with new blinds, however this will be first choice if we decide to do so in the future.
Fabulous job, great team
After an enthusiastic recommendation from a friend, we went with The Blind Factory. From start to finish, the team has been absolutely wonderful.
Rowan did the initial measure and quote for plantation shutters and a Roman blind. Liaison with Nicole and Jacinta in the office was always helpful and professional. When there were delays regarding delivery due to Covid, we were always kept informed, which was really appreciated during this difficult period.
Ross did the check measure (which was appreciated) and offered professional suggestions and h...
At the measure and quote for blinds in our unit the professional advice and help in fabric selection was important to us. After installation we are very happy with the way the blinds look and perform. The installation was perfect, the men arrived at the advised time, and after difficulty drilling into concrete in the small recess allowed for blinds/curtains all worked out to our satisfaction. I will shortly be in touch for a measure and quote for curtains and will recommend the Blind Company to friends. A job well done thank you - R&R Jannali
Excellent product & service
From the initial contact we had with the blind factory we have been 100% satisfied with the price, quality and all
Important the communication.
I would highly recommend them.
Our blinds & shutters look amazing !
Professional, courteous, efficient
Last week, Danny from The Blind Factory came to install vertical blinds in a building complex that we own. Unfortunately, we had to delay the installation several times but that did not faze Danny as he was always patient and very professional. Danny arrived on time and worked diligently on the installation to get the job completed efficiently. Likewise, Oliver who prepared the quote was on time, professional, quote was back to us on the same day and rooms identified clearly. Based on my experience with Danny and Oliver and the quote price, I'd highly recommend The Blind Factory.
Stunning - My Girlfriends are Jealous
From beginning to end the whole process and experience was wonderful. They organised a time to fit in with my heavy work schedule, offered advice that I took, and now I am so glad I did, as I am just so happy with the final results. I love my new curtains, they look divine and are so perfect in every way. I would highly recommend.
Brilliant. Perfect in every way!
Our beautiful plantation shutters finally arrived today after a considerable delay due to problems in China and Covid 19. Obviously no fault of the Blind Factory. Our installer today was the excellent Andrew Fenech. The installation is absolutely 1st class.
We have a bay window and old style double hung sash windows. The shutters actually appear as part of the original windows and not just add-ons like some others.
I must say that I am very, very happy with the result, but my wife Kerri came home shortly after Andrew had left, and I c...
Fake basswood shutter, no certificate, fake material
They sell fake "basswood" plantation shutter, they gave the cheapest quote and end up with a Timber Composite, which is basically a shutter with a thin outer layer of timber, but the inside is made up of another material glued together to make the panel, frame and slats. So while it looks like solid timber from the outside, it is actually made of many materials. within a few weeks, everything started go wrong, warping louvers/slats, inconsistent paint finishes, shutters coming off hinges...they can't provide material "certificate of origin", this company deserves a zero rating.
The Blinds were installed by Ross and Carly.
They were extremely helpful and I would recommend them again.
Happy with my Blinds.
Questions & Answers
Do you supply and install venition blinds
I arranged for block out blinds and see out blinds that cannot be seen in from outside only.
Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?
Sorry I’m really not sure as they were done for my mums home not mine.
To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella
We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.
For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.
However, be assured that our radio ads are not intended to be distressing to you.
Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !
Take care and all our best,
The Blind Factory Team
Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.
Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.
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