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The Blind Factory
4.7 from 393 reviews

Reviews

4.7

393 reviews
5
(340)
4
(29)
3
(2)
2
(2)
1
(20)
  • Product Quality
    4.9 (98)
  • Return Claim MadeYes (1) · No (113)
  • Warranty Claim MadeYes (3) · No (112)
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Reviewer Photos & Videos

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Great customer and reliable service

published

Would be happy to recommend company to anyone looking for blinds. Approached several different suppliers besides The Blind Factory and was not impressed. From measuring, quoting and installation, every stage handled with courtesy and professionalism by Rowan and Danny.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Pauline

Chris

ChrisSydney, NSW

Great Job Guys!

published

Definitely would use these guys again, they tell you a time they will show up and they are there, had my unit fitted with brand new vertical by blinds by Danny, to give it my personal touch as I just recently moved in to the place, they definitely look better than what was previously here!. Definitely would use The Blind Factory again.

Product Quality
1 comment
The Blind Factory
Alina M.The Blind Factory

Great - thanks for the feedback Chris!

Suzie Galea

Suzie GaleaSydney, NSW

Best customer service.

published

The best customer service I have experienced by far by Moses Zeitouni. He was professional , cheerful, dedicated and went above and beyond to put our mind at ease in choosing the right company and answered all our many questions we had. So nice to see such excellent customer service which is hard to find these days. Truly an asset to this company. We just had the blinds installed and very delighted with the quality and couldn’t be happier. Do not hesitate if thinking about getting blinds from the blind factory . Great company .
Many thanks
Suzie Galea

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Suzie for your comments - we really appreciate your feedback!

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John

JohnMelbourne

  • 6 reviews

Good product but Very poor customer service

published

Got amplimesh security door from them as my contact was forwarded to them . Very quick to come out to do initial site quote. Installer was supposed to come out to do site measure once deposit was paid but waited 2 weeks and no one called to arrange it .Had to call to chase up for that. George the sale rep that came out felt like he was only interested in getting the job, very poor follow up from then after deposit was paid ended up waiting 2 months for the door to be installed (Had to chase it up as well ) and they installed it with the incorrect lock that I ordered. Communication from sales to installation team very poor. Was going to get other doors done but I am not going with them again .

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks John. Apologies that the experience wasn't as good as it should have been. We have addressed this internally. Thank you again for your feedback.

Homer56

Homer56MELBOURNE

  • 4 reviews

High quality products and service

published

We are so pleased we used The Blind Factory for a major refit of our home. Josh was pleasant and efficient at measuring and quoting and the installers did a great job with our roller blinds, external awnings and Zip Track blinds. Andrew again did a wonderful job installing the shutters. Also great communication.
Highly recommended.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Homer56!

Finn

FinnGreater Melbourne (Metropolitan), VIC

  • 11 reviews
  • 2 likes

Superb materials and installation

published

Andrew is a superb measurer and efficient fitter of shutters. They look fantastic and we really recommend the Blind Factory. The materials are great and the advice on care and maintenance is most helpful.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great! Thank you Finn, we appreciate your feedback.

Maureen

MaureenGreater Melbourne (Metropolitan), VIC

My shutters look amazing

published

Thanks Andrew for the very professional installation of our shutters. They look fabulous
Thanks also to Josh who did the measuring, very efficient and friendly. Highly recommend The blind factory

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Maureen - we are glad you like them!

Prompt, professional and highly recommended!

published

Josh T from the blind factory did a stellar and efficient job on our whole house. He was professional, clever and lovely to deal with. I highly recommend for anyone seeking affordable and fuss-free blind and curtain installations.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Sam.

Trish

TrishSydney, NSW

My blinds look fantastic!!

published
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Trish, Enjoy your blinds!

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Fernando and Simone

Fernando and SimoneGreater Melbourne (Outer), VIC

Plantation blinds

published

Thanks to Andrew who came out and measured our new home for plantation shutters. Thank you to Andrew the installer for installing our shutters. the blind factory Installed shutters before in our old house was very happy. So happy again for the shutters in our new home. We highly recommend them. We would not have gone anywhere else. Their customer service was above and beyond. Excellent. Thank You Blind Factory we highly recommend you to family and friends
Fernando and Simone Garcia xx

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Fernando and Simone,

We appreciate you feedback. Both Andrew's are really experienced and professional members of our team.

Christine W.

Christine W.Greater Melbourne (Outer), VIC

Worth the wait!

published

After almost 6 months ( no help from COVID-19) we finally had our plantation shutters installed today. We are absolutely thrilled with the result. A big shout out to Andrew, our measurer/installer. Such a professional who really knows he's stuff. Had the job done very quickly, efficiantly & leaving very little mess (which he offered to clean). Andrew, as our personal contact, has exceeded the benchmark of professionalism & job quality. Plus, an overall nice guy. Initially had my doubts but, after today, would highly recommend The Blind Factory. Thanks everyone. A very happy customer

1 comment
The Blind Factory
Alina M.The Blind Factory

Great - thanks Christine. Enjoy those shutters!

Carole

CaroleGreater Melbourne (Metropolitan), VIC

Top Service

published

We received very professional and prompt service from measuring to installation from Robert whose advice was greatly appreciated. He even adjusted an existing blind happily. Would certainly recommend The Blind Factory.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Carole. We have a great team who always try to do their best !

Kelli

KelliGreater Melbourne (Metropolitan), VIC

Outstanding Service

published

One of the easiest and most professional transactions we have had in a long time. They were great to work with from start to finish with nothing too much trouble. We are rapt with the quality of our blinds and would definitely deal with these guys again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Kelli - we appreciate your feedback.

Andrew

AndrewGreater Melbourne (Inner), VIC

Great service Blind Factory

published

Re Blind Factory. Thank you Adrian for measuring up and providing great advice for my internal blinds and thank you Robert for installing them in a friendly and professional manner. Andrew

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Andrew - that's great. Thank you.

Ray

RayGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Professional job from start to finish

published

Michelle (Bayswater VIC) was great to deal with and her experience was core to making the right selections.
Installation by Clint was also professional - love the blinds, thank you both.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thanks Ray - we appreciate the feedback.

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Catherine

CatherineGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Loving our new blinds!

published

Excellent customer service particularly with selecting the right colour/fabric/look to fit, quick to make and install and fitter was very efficient and helpful. Best of all, the blinds look fantastic!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Great!, thank you Catherine.

Transformation with Plantation Shutters

published

Had Plantation Shutters and Roller Blinds Installed, installers were on time, efficient, friendly and did a really professional job.
Shutters have totally transformed our house.
Would thoroughly recommend them, and will definitely use them again for the rest of the house.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Angela.

Punctual, Perfect result and Pleasant Installer.

published

Josh from the Blind Factory installed our outdoor blind yesterday and we are very happy with it. Josh had rung prior to the measuring and the installation dates to arrange suitable times. He rang 1/2 an hour prior to his arrival and arrived exactly on time. Installation was quick and efficient and operation and care was explained well. Will recommend The Blind Factory to others.
Bernice

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Bernice,

That's great - enjoy your new awning!

Lauren

LaurenGreater Melbourne (Metropolitan), VIC

Plantation shutters

published

Andrew installed our plantation shutters today, he called the day before, arrived on time, worked quickly and took all the packaging away. Would highly recommend, and the shutters look fantastic.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Hi Lauren, glad you like the Plantation Shutters!

Cremes

CremesGreater Melbourne (Metropolitan), VIC

Great job. Should have done it years ago.

published

Had blinds installed today by Josh from the Blind Factory. He was punctual and even messaged prior to arrival to advise what time to expect him. He was very personable, efficient and took great care, leaving everything tidy. The whole experience of choosing blinds from Lee, who came to our home to measure and quote, through to the completion of the job, was very professional and we thought good value. Would highly recommend the Blind Factory.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
The Blind Factory
Alina M.The Blind Factory

Thank you Cremes.

Page 1 of 20

Questions & Answers

TJK

TJKasked

Do you have knife hinges as an option (they fit top and bottom edges and are less obvious than butt hinges)?

1 answer
Suzie Galea
Suzie Galea

Hi there
Sorry I’m really not sure as they were done for my mums home not mine.

isabellarusso

isabellarussoasked

To whom it may concern, I have always loved your jingles but your latest one regarding ‘iso’ now has to be removed because it has been distressing me to be reminded about our new harsh lockdown restrictions just released yesterday. I’m sure I’m not the only who feels this way. I look forward to hearing from you soon regarding my concerns. Regards Isabella

3 answers
The Blind Factory
Alina M.The Blind Factory

Hi Isabella,

We too find the lockdown difficult and we wish everyone enduring the process our best wishes for the coming weeks.

For individuals and business's, the extended lockdown announced by the Government last Sunday will be a challenge that we all now need to get through as best we can.

However, be assured that our radio ads are not intended to be distressing to you.

Our ads are intended as a light hearted interval to the day and a chance to do a little sing along. However, we will adjust this song as soon as we can, so hopefully you too can have a little sing along when the ad comes on again !

Take care and all our best,

The Blind Factory Team

isabellarusso
isabellarusso

Thank you so much for your caring and understanding comments. I look forward to hearing more wonderful ads.

Regards
Isabella

isabellarusso
isabellarusso

Hi again, your new jingle is great - I love it! Thank you for your compassion during these trying times.

Kind regards
Isabella

Ginny

Ginnyasked

Hi just inquiring regarding your plantation shutters do they come from china? And is there a long delay in shipments due to the worldwide pandemic?

1 answer
The Blind Factory
Alina M.The Blind Factory

Sorry for the delay Ginny. Our Plantation Shutters are manufactured in China. At this stage there is no delay on production.

Get an answer from our members and The Blind Factory representatives

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