Bonaire B4 Series

Rubbish – Our first brand new unit had 3 warranty claims within the first 2yrs. On the 8yr the heat exchanger cracked making it unsafe to use. An absolute rubbish product, steer very clear. Show details

Piece of crap – I have had it for about a month now, we never had 1 normal night with this s crap, every night some errors with the controller and the units goes off, neither the installer nor the Bonaire take responsibility for it Show details

Worst piece of garbage ever purchased – Purchased this unit 6 years ago. Total mistake. I think we got the first winter out of it with minimal error codes (about 4 errors) after that things went down hill very fast. For the past 5 years we have spent more time trying to reset/powering down to keep it running. All up in 18 months total usage we have had no less than 360 error codes,… Read more

numerous services. Replaced the combustion fan last year (3 months out of warranty & $700) & now the unit has no power, I refuse to spend anymore cash on this total piece of garbage. I wont go into the service wait times, that's another whole story.....

Bonaire ducted heater (error code 20) – Ive got a error 20 comeing up on my navigator touch pad.The unit is a bonaire MB4 internal ducted heater. Apparently its a over heat lock out what gets me scratching my head is. "If the unit dont ignite how can it build up heat for the unit to go into heat lock out mode which is a error 20 on this crap bonaire ducted heater unit. If anyone has… Read more

experienced the same issue and managed to rectify the problem i would be thrilled to know how or what they did to overcome this headache iam experiencing with the unit.

Unusable – 120Mj central heater Bonaire. Bolt on Evap Cooler, ducted Gas Absolute rubbish, motor rated at 4.5 amps. blower needs 7 amps to run, triac blows and fuse inside red box a design nightmare, can't turn your back on this unit it will break or stop or need a new controller ($408) or motor ($220+) will never ever try and fix one again. We did… Read more

everything right we have 60 of trade knowledge.. fully licenced electricians 2 generation family business. Just hopeless and dangerous. Law suit waiting to happen. ESV should shut this product down. Class Action time.

Absolute Rubbish – I have run my heater for less than 20 hours over the past 3 years since the new unit was installed. Now it will not switch on, the backlight on the controller is blue and whatever button I push it tells me "error". Reset the heater via power and then the controller as per instructions to no avail. Do not waste your money with Bonaire, absolute… Read more

junk. For the actual usage times it works out to $80 per hour based on the life of the product. I am simply not prepared to pay them to come out to rip me off a service fee for something that should simply work.

Ineffective, unreliable and noisy – Under 5 years old and has been terribly loud since being installed. If we had neighbours we probably would have had complaints. Now it constantly displays the ignition fault code and needs resetting more often than it successfully starts up. $180 call out fee per time it needs to be looked at in metro Melbourne by most unhelpful and patronising… Read more

people, this system and the Bonaire evap aircon (which has needed a complete bearing and pump overhaul within the same 5 years) leaves us with one conclusion.... Never buy Bonaire!

Bonaire b5 all series – All low quality product and market as high efficiency product, all rubbish. all of them got manufacturing defect, which they should have recalled their lemon product and given to smelter as scrap product,they know that their product is defective but the will delay to fix the problem and they know that it will eventually pass the warranty… Read more

period and all their product will slowly dying.

they found many problem cost $900plus and also bypass heater fan ,not heating and on constant fan run, without putting a new circuit diagram for next tech, showing what's going on with circuit board.it is in effency ducted heater,it run's on one speed,with continuous gas burning and heating house very slowly.

please please do go for hi tech product with hardly knowledge of international level of research and development

all the part are bit, pieces and borrow on old and new tech,without through stringent test

do rely on adver,same old vulcan product

we all should take this company to consumer affair

Terrible After Sales Service – i have been a month without a heater now, I understand things fail from time to time but there was a faulty batch of fans that failed in mine. They are unable to provide the contractor with the replacement fans as they are out of stock and didn't return my call regarding an ETA. I will never buy a Bonaire product again after the lack of after… Read more

sales support.

It seems to be a batch of faulty units, its a known problem so they should be ready to go to make good on the problem ASAP. Works ok as a heater but nothing amazing. Terrible After Sales Service

Terrible product - never buy Bonaire – Our Bonaire system was installed 9 months before we purchased the house. Problems with zone motors, zone cards, then had to replace replaced fan and motor all at our own expense as Bonaire will not honour warranty as it is not transferable. Worst customer service ever. I read on another blog that there is a manufacturing problem with their units… Read more

and they are trying to delay repairs until warranty runs out. Don't buy, my parents had a brivas that ran for 17 years ( and is still running) without a single problem. Will be replacing the Bonaire with something decent.

Bad warranty service, terrible customer service, parts started needing replacing at 12 months old

vulcan bonaire gas ducted heating – i bought a bv521i (5 star ducted gas heating) this system has been problematic since new. it keeps cutting out or not comming on at all. it shows fault code hc01 f12. this is a new fault as it has allways said hc01 f04 since installation. (obviously it has had times when its operated ok.) when i origonally called specialized heating and cooling in… Read more

hoppers crossing who installed it (only a month or so after installation) they told me that i should not have opted for the 5 star system as they "knew this would happen". as you can imagine i am very displeased. also, the guys that installed it did not know how to program the controll panel, they just said it was complicated and would take some learning, well, we have tried and tried over the years and have not managed to enter the correct time let alone have it heat the house at a set time. a rubbish product, im freezing in my own home!

ps. look out for reviews here written by the manufacturer and/or their sales people saying this is a good product, they will tell you anything to get your hard earned money. good when it works rubbish product, very poor after sales service

An absolute disater – This unit has been a disaster from the beginning. When it is working, it is very effective but it continually turns itself off and needs to be reset. This is a nuisance, but at times it looses its communication codes - this involves switching off all the power to the house and performing a routine with the control unit. Installer has… Read more

been very helpful, but despite numerous service calls by the manufacturer,the problem persists.

They're unreliable