Good heater - poor after sales service by Rinnai
After years of reliable service my heater is displaying fault #12. Trying to find a Rinnai repair agent was very hard because the website is cryptic and the phone number Rinnai advertise is rarely answered. However I eventually I did. Sadly after sitting in the workshop for 4 weeks the Rinnai repair tech could not find the problem. So now I still have a broken heater and I am $110 out of pocket. Thanks for nothing Rinnai
Purchased in April 2008 for $1,100.00.
This is a powerful heater which we have always been happy with. It heats up straight away and quickly heats up a large area of our house. It gives out consistent heat to the desired temperature without weakening.It can become very strong within close proximity and I may need to turn it off or move away. It is also quite heavy and does not have wheels which would help when needing to change angle of the heater. I like that it has a child lock as we have a little boy. The whole household enjoys this heater very much. A great purchase.
Purchased in July 2018.
Set at 19.20.22
Runs on full blast ...gets to 27 have to turn off manually....won't cut off automatically...
Run normal or economy won't cut out...
Looks great but poor performance for the money and definitely big big safety issue with no cut out/ stop on set temperature..
Avenger 25plus does..(5year old model) but too strong for smaller room...
This heater is really good so easy to use and lots of features.I did not buy the Avenger 25 as its out put was too large for my room size.The Dynamo model is just right for the room,it has push button start with automatic fan speed,i like it very much.
trust the good brand all the time. have a central heating with Rinnai as well at home. It performs well and better than other brand i tried. a bit expensive than average, but you pay for what you get.perform consistent, and heat up pretty quick. suggest it to the people need a stale heater
Heats the room quickly and quietly. Timers work really well
We replaced a noisy reverse-cycle air conditioner with this gas heater, and couldn't be happier. It quickly heats the room without any fuss, and maintains the temperature easily. We use the self-timers to have it switch on automatically an hour before we awake and the room is nice and toasty when we get up. No complaints
Hi all, this heater works amazing at our 3 bedroom 2 bath house. Bought this as my sister bought it before and she told me it does not really smell as other brands. I bought it and it is proven that I could not really smell the burning gas. It heat the small room around 30sqm really quick and it has economy mode and temperature setting so that you can save you bills. Our winter this time saved by this little heater.
Keeps the whole house warm
This is a fantastic heater. My house is a 4 bedroom small-medium sized house. we keep this heater in the living room pointing the corridor leading towards the rooms. It would warm up the whole house in just under an hour.
This is very economical as well. It has "Eco mode", 2 timer functions and the temperature setting (relatively accurate).
We have been using this for just over five years now.
Highly recommended to anyone looking for a portable heating solution.
Good little heater
Had no problems with this heater. Works well for heating small to medium sized room and is quite efficient at doing so. Much better than the old one we replaced. Slimline design so tucks away into the corner without consuming too much floor space in our living room. Would definable the recommend to others
Great heater and very very little gas smell
I bought an Everdure heater about 10 years ago. It belonged to a girlfriend who moved to a house with no gas.
It heated very well but last summer I was noticing the smell was actually very bad and figured that couldn't be good for me, so I decided to buy the Rinnai 15 for this winter rather than the Avenger 25 which might have been overkill. I bought a new one online for $810. I find its really good and the thermostat function is fine in my opinion, doesn't switch off but turns to low and makes it much more efficient as it's correctly sized fo...
Best Gas Heater Eever
I live in a small 2 bedroom apartment. This gas heater is cheap to operate and fast to run. It only takes 10 minutes and I can feel my apartment warm. It's nice and cosy for me and my dogs. Best decision ever. Why buy an electric heater when gas is cheaper to operate?
Excellent hearing system for small home!
This is a dependable gas heater that work well every time. It heats an entire medium sized room very quickly and efficiently. It has a clean and modern look and it easily blends in so as not to become a focal point of the room. Easy to use and easy to program and to turn on. We have been very happy with this purchase.
About the kerosene smell
We've had our heater for three years now without any problems, then a few days ago we started noticing a strong gas smell coming from it. We opened more Windows and made sure the filter was clean but the smell did not go away. Then we noticed our oranges from the week before starting to mould. We wrapped up the moldy fruits and threw the out and presto the gassy kerosene smell was gone!
The current Sydney chills finally forced us to get a heater. Did the research and got the Dynamo. We have been very happy with it so far. Installation was a breeze, and operating it is simple. And it is toasty warm! The timer option is a great tool as as well.
Great Gas Heater. Love it
Got the Rinnai Dynamo 15, for heating our Lounge, Kitchen and dining area. Really like the unit, it does its job.
Very easy to use. only suggestion for newbie, to connect to gas point, you don't screw thing, but more like a hard push first in gas point and then slight turn/screw thing.
I would recommend this to anyone.
But if for much larger areas, will also look at larger Avenger model
I bought this heater based on careful research regarding size of room and geographical location and reading many reviews. However none of the issues we have been faced with were ever mentioned.
Firstly after the May storms in Newcastle NSW when we had no power for 4 days we could not use the heater as it relied on electronic ignition.
Bad design feature for me - The heat only comes out from the LH side at the bottom so if you are sitting to the right you are cold until the room warms up. You need to stand in front of and to the left to fe...
Just the right heater we needed.
After reading several reviews (including reviews on productreview.com.au), we've recently bought the Rinnai Dynamo 15.
It is compact, extremely simple to install. This piece of machine is quiet and has absolutely no smell.
Warm up lounge room, dinning room and kitchen area (approx. 38m2) within 20 minutes.
It's a bit on the pricey side but truly worth it.
The research was worth it! Fantastic!
Before I buy an expensive item, I have a compulsive habit of researching it to death.
Gas heaters cost a fortune, so this subject took me a very long time (over a year!). Eventually, after reading reviews wherever I could find them, and taking Choice's recommendation on this model, we plunged in.
Awesome! It does everything it claims to do, and that you expect from it.
Much much easier to use, and pleasant to have in the room than the old large ambient version we had (the type where you see the hot elements).
It's quiet, efficient, incredib...
- Dynamo 15 DY15SL (LPG, Silver)
Just plugged it in and away we went - cosy warmth :)
There was an initial 'new' smell for about 5 minutes, as I expected. It was a sort of gassy new plastic smell. But, it was very, very faint. After that, nothing.
The area to heat is about 160m2 with a dividing wall; albeit with a largish opening (1.4 x 2.4). We situated the heater near the opening (between the 2 rooms) are were cosy within about 10 minutes. We then switched onto economy mode.
I was pleasantly surprised to find the unit Made in Japan.
Japanese made goods have a wonderful reliability status. I'd assumed China, but from Japan is a fantastic bonus.
Perfect! Can't live without it
We are absolutely thrilled with this heater! This is our 2nd one now for a different area of our large home, as the first one was so effective. We are looking forward to a warm and cozy winter as these heaters thoroughly warm a large area in very little time. I would definitely recommend it to anyone needing instant, quiet, clean and economical heat.
Questions & Answers
Hi, Rinnai Dynamo 15 purchased last week. Turned it on this morning and after a while fan sounds and then dies and code 11 comes up and on/off light keeps flickering red. We live in a new village with bottled lpg service. Cannot believe the brand new Rinnai is faulty so could it be the gas supply?
Hi Raymond K, error code 11 is an indication of Ignition failure and the heater will automatically shut down as a safety precaution. There could be a number of reasons for the failure and a lack of gas supply could be the issue. If you are able to check the heater on another outlet or check the outlet with another heater you may be able to confirm where the error lies.
Our technical help desk may be able to troubleshoot with you, they are available on 1300 555 545 option 3.
Thank you for your response. I get in touch the village management and try get a plumber to check gas supply to start with.
I have a Rinnai Dynamo 15 (LPG) and I smell gas when the heater is working. It gets worse when the room temperature and the set up temperature are the same. It seems when the heater shut down while the fan is working the gas flow does not stop. I should mention that my eyes was burning while I was smelling the gas.
Hi Meysam s Thanks for your question. We would recommend booking a service call for the unit if there is any indication of gas leaking. Our technical team can run through some troubleshoorting with you on 1300 555 545 option 3 or you can book online here:
My gas heater has been off for months and starting making intermittent clicking noises in the morning when room temperature is low.
Hi Deb, our technical team can help with some troubleshooting with the unit on 1300 555 545 option 3. If the heater has not been serviced recently this may be required to ensure the heater is working correctly.
|Category||Gas Heaters||Gas Heaters||Gas Heaters||Gas Heaters|
|Heater Type||Convector & Panel and Portable||Convector & Panel and Portable||Convector & Panel and Portable||Convector & Panel and Portable|
|Max Room Size||59 m²||59 m²||59 m²||59 m²|
|Colour / Finish||Silver||White||Silver||White|
|Dimensions||495 x 490 x 245 mm||495 x 490 x 245 mm||495 x 490 x 245 mm||495 x 490 x 245 mm|
|Features||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer||Energy Saving Mode, Remote Control and Timer|
|Gas Star Rating||5.8 star(s)||5.8 star(s)||5.8 star(s)||5.8 star(s)|
|Max Gas Input||15 mJ/h||15 mJ/h||15 mJ/h||15 mJ/h|
|Power||3,800 W||3,800 W||3,800 W||3,800 W|
|Gas Type||LPG||LPG||Natural Gas||Natural Gas|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Release date||Mar 2006||Mar 2006||Mar 2006||Mar 2006|
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.