Bonza
Verified401 reviews
Please don't go BONZA!!! – Absolutely gutted Bonza has gone. I've read many knowledge box opinions of why Bonza failed but none of those knowledge boxes appeared to have travelled with them. Bonza was faced with obstacles from the get go - we can all make our own assumptions on why that was. One thing to consider is they did not have the support that the 'others' enjoy… Read more
despite their deplorable records (or despite their ongoing unreliable flight records). We heard of every single issue Bonza by faced. Do we hear of every.flight delay, cancellation etc from any of the others- absolutely not!!! Oh and every flight I travelled on was full or very close to it X 6 time. All you have to do is check out the reviews - Qantas, Jetstar & do not forget airnorth. Their reviews are definitely worth reading & you will have your eyes opened. I flew at least 6 times on Bonza without a hitch. Now it will cost over $1000 to travel to a regional destination 1 & 3/4 hr direct flight with Bonza. The flight will now take around 8 hours & multiple changes- flight, taxi, bus etc It's pathetic that the same greedy airlines continue to monopolies & suffocate start ups. I just hope somebody will come to Bonza rescue. The alternative - I'd rather drive than hand money to any of those others
Please come back Bonza – Very sad and disheartened this airline may be gone. I loved travelling with Bonza, so much cheaper and really loved how modern the planes were with outlets to charge things like laptops and phones and occasionally has food on their menu from Aussie businesses. I thought their merch was very funny with budgie smugglers and special cups. Australia… Read more
desperately needed more competition and Bonza offered that. I could fly and visit family from Melbourne to Sunshine coast for $79 which allowed me to see my family more. I won't be able to see them as much now without Bonza as other airlines don't offer anywhere near the same price. I always found Bonza staff to be friendly and really liked them. I feel very bad for customers affected by their voluntary admistration and very much hoping Bonza can refund everyone and come back to servicing us again. I miss Bonza so much as I don't know how I can see family without them.
NO customer service – Due to changed circumstances I have to change/cancel my booking (flight is 6 weeks away). THERE IS NO CUSTOMER SERVICE! I have been online for their ‘chat line’ ALL DAY. NO RESPONSE! Grrr. Who can I complain to???? Show details
Reviews with attachments
Flight changed from evening to morning making us lose an entire day of our itinerary which we need to fit the bill for! – Still waiting for Bonza to come back to me on a flight that was changed from evening to morning making us lose and entire day of our travel itinerary. The only solutions provided by their customer service team was for their passengers to incur additional fees for changes that they made to their flights. We are not the only ones impacted by this… Read more
change. How do decisions like this get made without accepting any responsibility for these changes and helping customers find an alternative. This is our first Bonza trip and it will certainly be the last with this kind of service and don't care attitude.
- +6
Absolute joke to deal with and no way of communicating with Bonza – My partner and myself booked our flights months in advance and with short notice first our flight was canceled and then rescheduled to another airport with a bus to connect from our home destination to the new departing airport. Which added significant travel time and meant our flight arrived too late for our work requirements. Further more the… Read more
changes had the bus departing after the flight had already left which made me laugh at first as it says the bus leaves after the flight and from “the bus terminal” with no address or any information about where said bus terminal was. after days of trying the only option the chat in the app to work out weather we could get a refund and keep our return flight but cancel our first flight as it was a mess and wouldn’t work with any aspect of the new information provided regarding the changes. I received no reply to any of my attempts to resolve the issues. Bonza then 4 days later made the same cancellation to our return flight this time departing from a different airport again with a 4 hour bus trip and landing at a different airport to where we would have originally departed from for our travel plans meaning we couldn’t even take our own car to catch the flight as all departure and arrival destinations were different. Long story short we had to spend 3 times of our original booking with no option to cancel and get a refund as they advise to cancel through the app which there is no option available. All in all absolutely pathetic customer service to customers who have helped keep the airline flying. I will be expecting compensation for such a mess and costing us a fortune as well as messing with our work schedule
Incredibly unprofessional, won't be around for long – Unfortunately can't give a zero. Cancelled via text with no email or info in the app that they claim everything should be done through. No human being to contact, only a chat service that doesn't seem to be manned. Even tried to find someone to talk to at Melbourne airport but no-one there either. The Rex staff next to Bonza were more helpful for… Read more
our Bonza flights than Bonza itself. Constantly tried to contact through the app to make sure the text was legit before spending 6x the price on a new flight as it was so last minute and no replacement flight was offered but had to cave in and head home with much lighter pockets. Cheers Bonza - us, our family and friends will be avoiding you like the plague.
Shocking airline – Totally unprofessional airline. My flight was cancelled in January and 3 months later I'm still waiting for my refund. Bonza does not reply on the chat which is the ONLY way to get in touch with them! Phone number and email DO NOT WORK!!! absolutely shocking that this airline is still operating.. DO NOT BOOK WITH BONZA Show details
A consistent terrible bonza experience – If I could give less then a star I would. Flown with them twice on two seperate occasions and BOTH times have been cancelled. First time round they didn’t even have enough planes apparently..My most recent flight got really screwed around as they changed my landing location to an entirely different airport 3 HOURS AWAY!!! Originally the flight was… Read more
from Launceston - GoldCoast and got changed to Launceston - Sunshine Coast They then also sent out a message the day of the flight (8 hours before the original take off) that the flight had been delayed “due to maintenance requirements” that’s utter bulls**t so now I’m not landing into the Sunshine Coast until midnight and then having to drive almost 3 hours back home to the GoldCoast. This airline is an utter joke. Oh did I forget to mention, for all their constant screw ups, they issued a Bonza voucher to be used in the airport or on the plane so they can get their $5 money right back into their pocket. What a joke.
Positive reviews
Excellent experience – Booked with ease, boarded with ease, no delays, staff pleasant and very comfortable. More legroom than other carriers too. Will definitely use again as a great budget airline. Show details
Great reliable airline – Again travelled with Bonza - cannot fault them. The staff are all always pleasant & helpful. The planes are roomy - comfortable. The food is very tasty & great prices plus onboard entertainment.. I changed my return flight & needed Bonza assistance which was absolutely forthcoming. Then then asked when would suit me for them to phone - which they did. Great work Bobza- unfaultable. Show details
Fabulous – Flew the night light to Darwin ex Sunny Coast last night. Could not have had a better experience. From booking to landing. All went smooth. Special mention to Host its. The 3 extra young ones really performed . They all did. Notgrumpy or aloof like some of the boilers the opposition employ. For God's sake keep this airline in the sky. They'll try and destroy you like they did Compass.
Negative reviews
Bonza is a scam, do not book tickets with this airline! Warning scam!!! – If I could do a negative 5 stars I would, they cancelled both of my flights with no explanation, they have ZERO customer support or phone numbers to call, you cant get refunds. This airline is a scam be careful, don't book tickets with these guys!!! Bonza is a scam!!!
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Worst Airline Ever – Worst airline ever, cancelled my flight and noone knew until arriving at the airport and you see it on the departures screen. No text or email until 1 hour after flight was meant to take off. Near impossible to contact customer service and the App is horrible to use. DONT BOTHER Show details
Unreliable – Flight times keep changing and now they’ve changed the day! Unreliable and can only get a credit - refund not possible. I don’t want to try and fly with them again!
Recent reviews
Cancellations during peak times - great if you’re not on a schedule – Bonza is great - if the flight actually takes off. If not, then expect cancellations especially during long weekends and school holidays. Starting to be worse than Jetstar- trying to get any customer service is hilarious and a refund when they cancel and issue a credit? No chance. Show details
Disappointed bubble burst – Extremely disappointed that 4 months out my flight has been delayed 12 hours in departure. I have sat on chat line for nearly 2 hours and nothing. Not even acknowledgement that I'm still waiting. I want to change to previous day but can't get refund for upgraded seats so would have to pay all over for different leg room seats. I need to speak to someone Show details
Do not Recommend at all – Cancelled flights with instructions on requesting a refund, the moment I did it, it cancelled the entire booking, not just the cancelled flight. $1000 out of pocket. Will not recommend this airline. Since our booking was made we have had so many notifications of flight changes, its been a rollercoaster to say the least. Show details
Bonza are terrible and have no customer service – Cancel most flights No customer service Haven’t responded to chat on Facebook, Chat on their app Or via email Impossible to make changes on flights even though they advertise that you can And basically, are the worst company to deal with in Australia for flight travel Show details
Cancellations costing thousands – If there was 0 stars they’d be getting it. Cancelled our flights (6 people), won’t refund, no credit appearing in my account. Won’t answer me regarding return flights (how are we supposed to return from a trip they’ve just cancelled???) Show details
Cancelled flight, no refund, no way home, $600 to fix it – We are in Victoria on holiday having flown down Friday and today (Monday) or flights on Friday to return to the sunny coast have been cancelled! With only a credit - no refund. $600 cost to rebook with jetstar. We will never fly Bonza again. This is unconscionable trading and this is not the first time this has happened. Happened to my hubby a few weeks ago. Pay more and book else where people. Show details
Do not book a Bonza flight, ever! – This airline is a scam. They take your money then cancel your flight and don't provide any contact numbers or email. Do not fly with them. I filled in a refund request form with them but NEVER received any refund for my cancelled flight. been on their chat numerous times but never gotten any reply. Do not book with this airline!!!!!! Show details
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What customer service? – They cancelled my flights, you can’t call anyone, the online chat takes a minimum of 3-4 hours to connect with anyone and when you get through they give you an email no one replies to. I have been waiting 3 weeks for a response, been on the chat 6 times and still awaiting any form of customer service. Never got to fly with them, will never try again. Don’t waste your time or throw away your money. Show details
Bad Business – There should be a minus one star, because even one star does not correctly reflect this business. Bonza should not legally be allowed to operate in Australia. A business that can't be contacted through a human at some point, should not be allowed to operate. Our government would do well to legislate against it, on our journey into the 21st… Read more
century. If there is no accountability, the accountability should rest with those who are responsible for allowing this business model (and others like it, solely communicating through AI), to operate in our country. There's already enough evidence, global and local to see that Bonza is not viable. Who is allowing this racket to continue. Who has allowed this company to come in to our country and rip off thousands of Australians.
BONZA not refunding cancelled flights – BONZA advertised flight specials that I purchased PAID in FULL to take my wife and friends away for her Birthday over a month ago. We received a change of Flight details that changed the departure by 2 days - that was not suitable as it was a long weekend holiday - we would arrive at night and depart the next day. We have been battling to get a… Read more
refund or even a contact to confirm we would be refunded for 7 days. Finally received via chat - Bonza are reviewing whether they will provide a refund. This wreaks of Ghost Flight scams that Qantas got grilled over. still waiting to get any form of confirmation or contact from BONZA
Terrible – The worst airline that ever existed. Turned up to the airport for my flight to find out it was cancelled. Wasn’t contacted at all regarding the cancellation. Had to purchase an $800 last minute flight with virgin. No number to phone about a refund. Do not book with them
[Content Removed] airline. Don't book – Stealing Money. This airline is a [Content Removed]. They take your money then cancel your flight and don't provide any contact numbers or employees. This is 100% a [Content Removed] airline. Do not fly with them. Show details
Why wont they answer??? – Flight changed from PM to AM. Dosent suit our travel arrangement. Have been waiting on chat for five day. No response from Bonza. Very very poor coustomer service. Show details
Terrible airline – TERRIBLE. Canceled flights, moved to different days- sometimes different airports! No communication- only via the chat option which they never get back to you on. Will never fly with them again. DO NOT BOOK, your flight will be canceled or moved Show details
Never again – Instead of honouring tickets they have sold they have cancelled our flights and have no form of communication to reliably sort out any resolution, never again. This is tantamount to theft. ACCC needs to shut them down Show details
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