Bosch Home Appliances Serie 6 SMS6HCB01A (Black Inox)

Deceitful Bosch technicians – Being a user of Bosch dishwasher for over a decade, I was initially impressed with the new Bosch Serie 6 Freestanding Dishwasher SMS6HCB01A installed on 28/12/22. Similar to observations made by the other reviewers, I have noted that the dishwasher is so quiet even on an intensive wash cycle that I had to check several times to ensure it was still… Read more

running. Approximately 15 months later, I noticed the dishwasher was emitting a loud grinding noise and took a few videos before I arranged for a technician to attend. On 22/3, a Bosch technician attended and dismissed the issue, claiming that it was a ‘normal’ working noise, despite the dishwasher being recorded at a noise level of >55dB, which was much higher than the advertised ‘44dB’ when working. I was also reprimanded for 'not loading the dishes properly'. I was questioned why I did not purchase a Series 8 dishwasher if I was so concerned about the noise level. Suggesting that my expectations for noise levels are unrealistic is insulting and fails to address the fundamental issue at hand. Nevertheless, I told him that I wanted a black dishwasher to match my renovation and this was the only Bosch model that was available in black at the time of purchase. After the technician left, I went onto Bosch's website and followed the troubleshooting instructions listed under 'grinding noise'. This includes cleaning to ensure the pump impeller is free from debris and food particles. As the loud grinding noise persisted after rigorous cleaning, I arranged for another technician as research revealed that it could be mechanical if blockage is excluded. The second technician attended 23/4 and again dismissed any abnormal operating noise. When I provided a video of the noise level averaging 54dB on an empty load vs. the advertised working noise of 44dB, he immediately attributed it to food blockage. I explained the dishwasher had been cleaned and free of food and debris, and urged him to do a confirmatory check to exclude this possibility. I explained that grinding noises are more likely mechanical, such as faulty circulation or drain pumps. Without any verification, he proceeded to replace the heat pump and took off once it was replaced. Despite expressing concerns about potentially unresolved issues and urging him to stay another 10 minutes to allow confirmation, he left. A review of security footage showed he was on-site for approximately 40 minutes. I would have thought at least an hour be allocated for a full and thorough investigation, and the issue should be properly assessed and resolved before moving to another job. Furthermore, I did raise my concerns about potential mechanical issues warranting the need to replace either the circulation pump or drain pump under ‘additional notes’ when I requested a technician visit. Barely 10 minutes after he had left, the subsequent increment in noise level to 62dB, along with persistent loud grinding sound, clearly indicates a mechanical failure. I immediately called Bosch but was reprimanded for having ‘unrealistic expectations’ for the noise level. When I realized the technician had left something behind, I updated him on the issue but was advised to call Bosch and schedule another technician visit as he is moving on to other jobs. I have reviewed the technician's report. Whilst I fully acknowledge and agree that an intensive cycle is undeniably louder than other cycles, I find it hard to justify that the discrepancy is found to increase from 44dB to 62dB on a quiet cycle vs. an intensive cycle. One would expect 50dB for an intensive cycle to be more reasonable, especially when the machine is advertised as a ‘Silence Plus’ model. Furthermore, I found the technicians' behaviour and approach to the issue to be highly unsatisfactory. Instead of thoroughly investigating the problem and ensuring a proper resolution, they seemed more concerned with deflecting blame and adhering to questionable KPIs. Blaming the customer for perceived faults before considering manufacturing or mechanical issues is unacceptable and reflects poorly on Bosch's commitment to customer satisfaction. I have contacted the retailer for a refund and will escalate to the Office of Fair Trading after 2 weeks if this remains unresolved.

Worst dishwasher – I am so disappointed in this dishwasher. I thought I had researched well. No. I much prefer to hand wash the dishes for better results and quicker. In the dishwasher everything is still wet. Plates, cutlery, utensils, but mostly, plastics as if straight out of the sink. I have never had such a bad experience with a dishwasher. Had it for over 6… Read more

months and can’t wait for the day it dies and I can get one that works. Cutlery does not clean properly either. It had great functions but no difference. Even on the extra dry setting I have to hand dry when getting them out. It’s not worth even using it. Steer clear of this one. Don’t waste your money. I will go back to Miele or Fisher & Paykel.