Bosch Serie 4 HXR39KI50A

Loads of work for Low flame settings – This cooktop is good but the customer service is terrible, there is a low flame setting which needs to be done for basic household cooking and there are no clear instructions as how to do it. I have to hire two gas plumbers and the third one was sent by bosch who charged me $169 and did not even fix the problem. After 2months of emails and correspondence i got the above mentioned money back with no results from gas stove. I had to put this task in airtasker to get it sorted out even that guy had hard time looking into youtube/call the technician from bosch and had to finally figure it out by himself needed different types of unscrewing tools and had to flip open the entire cook top to find the screw to lower the flame. As i mentioned before, now the cook top works fine, but all the high flame in the burner has caused tar build up, and no one believes it to be a new cooktop from this look.

Very good appliance, love most of the functionality - but – We bought this upright stove at Christmas time 2020. It is a very good appliance, especially the oven that actually heats up to the max temperature that is advertised for it. I had a bad experience with a previous brand that would never work well, so this is a breath of fresh air. Unfortunately, just before last Christmas the glass dome that covers the oven light snapped just under the thread and fell off leaving the threaded bit screwed tightly inside the fitting. I have reported this to Bosch service as soon as they reopened for business in the new year and was promised that the technician would come to fix it. Now seven weeks later we are still waiting for the repair to be done. We don't really want to use the oven with the light globe and fitting exposed, especially with roasts, to prevent the inside of the light fitting from being splattered. I had a very good previous experience with Bosch with another appliance and they were really helpful. Unfortunately this time I can't get anywhere.