Bosch Series 6 HKS79R250A

Do not buy. Devastated at the quality. Horrified by their customer service – I bought this item last year. Yesterday I left a plastic spatula on the hot plate (has already been turned off but still hot). A few hours later I found the melted spatula handle and was like… ah well. When I pick up the spatula I noticed the glass on the stove top has came off with it. I was pretty horrified and rang Bosch and said how come it’s so shockingly poor- have only used the stove top for 7 months?? So far they are claiming it’s purely a mis use on my part and not covered under warranty or any consumer law. I am contesting it, saying that when you pay 2-3 times above the cost of an average stove top you expect it to endure small mishaps. I told them I have used a cheap glass electric stove top and had all kinds of stuff melted on it but never has a piece of glass come off with it. Still the customer service rep and their managers don’t agree. I am waiting for their official written rejection before taking it up to consumer affairs.