Bosch SMS69T12AU / SMS69T18AU / SMS69T28AU

Bosch dishwasher – Our home is open plan and our old dishwasher (dishlex) died and was industrially noisy. This model is whisper quiet. We often open the door whilst it’s running it’s that quiet. Majority of the time it cleans quite well The downfalls are it smells horrid regularly. As yes we do clean it regularly. And it doesn’t dry very well through to not at… Read more ·  1

all. It must be opened up directly after finishing and trays pulled out slightly to air dry ( a good teenage prompter to empty it)

The quietness cancels out all negatives for us though

Not sure exactly when purchased, a few years ago and gets well used by our family of 6.

This is perfect, can't live without it! – Great dishwasher. Have had different so called "Australian" made machines in the past but I can't go past this German made machine. Its lives up to the precision made standard that this brand is expected to live up to. It is very quiet and cleans very effectively, even better than other expensive dishwashers in the same price range. Just love the cutlery draw tray & the adjustable other racks for when yo have large pots & pans to wash.  Show details ·  1

Wonderful dishwasher with a major flaw – We purchased this dishwasher when we bought a new house. We had previously had three Bosch dishwashers, two of which we purchased ourselves. The one we "inherited" with our recent house purchase had a major flaw that had been advertised to us in showrooms as a marvellous new feature that would revolutionise dishwashers - a top level cutlery… Read more ·  1

tray! Well we think Bosch has botched their dishwashers with this thing. We found that there were three problems: there are three trays that need to be filled not two, which is fiddly. The cutlery has to be placed carefully or it does not wash properly, which is time-consuming. And thirdly, the height above the middle tray is compromised and things like tall wine glasses will not fit. The heights of both trays can be varied but there is only so much room under a bench. The solution for us was to put the top tray in the attic where it can do no harm and buy two $2.50 cutlery baskets that sit in the bottom tray. Now we can through the cutlery down there standing on end so that it all gets washed reliably. We are not impressed by Bosch's revolutionary top trays but love everything else about their dishwashers.

Lasted only 4 years - Lemon – I purchased a Bosch dishwasher new just over 4 years ago - 16/3/15 from Harvey Norman. It recently presented an error code of E15. I attempted to clear the error unsucessfully by following instructions from the manual. I then contacted a repair company to service the unit. What has happened since is a complete surprise and has cost me much more… Read more

money than I expected. The repairman has attempted to sevice the unit citing a number of issues from damaged sump assembly to burnt out heat pump and controller module. Costs totalling $950 if I wished to repair the unit. I have ceased all repairs because its not worth my while. I may as well purchase a new one. The unit has been used normally in a domestic environment. At this rate I would expect this high end dishwasher with an RRP of $2399 would have lasted at least 10 years. This is a very poor outcome for us as we expected that the quality and design of a Bosch appliance was a worthwhile investment. All I got was 4 years which is not acceptable. I was advised by the salesman at time of purchase that the unit was designed for 20 years service at one wash a day. Avoid buying this one. Contacted Bosch - not interested.

Not good enough – Having to replace this dishwasher as the heater pump and sensor have both gone on it. So disappointed in Bosch, we paid $1,700 for this dishwasher thought buying German made we would be buying a quality dishwasher. We may as well have gone to Kmart. Biggest waste of money ever.  Show details

Didn't last long enough – Unfortunately like a lot of other reviews on this site, I am not satisfied with the life of this expensive product. It is just over three years old and bought as part of an entire kitchen package. In the last 2 months is onto it's second repair! The product is obviously not designed to last! The first repair was water leaking from the sump seal,… Read more

causing the machine to trip the circuit. It cost me several hundred dollars to get 4 screws tightened which is apparently a common problem.

Now a few weeks later, it is not heating water. I have been quoted that the service costs and parts will cost well over $500. This is not good enough for such an expensive machine and when added together amounts to a significant proportion of a new machine.

This is the second Bosch dishwasher that I have owed. The first was fabulous. This model obviously was poorly built. I'm not willing to invest that amount of money to repair this and i won't be making the mistake of buying another Bosch! I'll give my money to another company.

E15 error – Having searched the internet this seems to be a common problem. The dishwasher cleans very thoroughly and dries really well but this error keeps coming up. Paid $250 and a repair man came out said the screws were loose in the sump and water was dripping through tip the base, he said that if that doesn't fix the problem then I need a completely new… Read more

sump. Could cost up to $600. A few months later the error started again. I'm concerned that by the time I get it fixed I would have spent over $1000. When I paid top dollar for this machine I didn't think that I would have problem after 3 years. What a shame!

Poor quality. 3 year life is not good enough – Less than 3 years old but out of warranty. Machine has no power. Technician (at cost of $100) tells me that the main power board has failed and will cost around $500 to replace. Used to think Bosch was good quality. Won't be buying another. Would think a dishwasher priced a close to $2000 would last more than 3 years. Now need to decide whether to spend the $500 or buy a reliable product.  Show details

Rubbish !! – Junk !!! E09 3 days before warranty expired, fixed by tech, 20 days later dead again with e04 !! Was told will need to pay as out of warranty.. nope not worth the risk, bought a new dishwasher with a 6 year extended warranty... you will get not another cent from me Bosch.. your crappy $1500 dishwasher lasted 2 years... not good enough  Show details

Terrible – Everything that can go wrong with this dishwasher has. It has problems pumping, it leaks all over our floor and now the zeolite thing has stopped heating and drying. Been without a dishwasher for nearly 2 weeks and technician told us it was better to replace the thing as there's about 8 parts to replace, 3 or more hours of labour and it's going to… Read more

be another 2 weeks without a dishwasher. Customer service told me they'd ask the technician if it was better to just replace. Bosch decided it was better to repair. Not happy at all, customer service is appalling. I'm chronically ill and have had to get through 2 birthdays and Xmas with no dishwasher. Don't think I'll buy from them again as I thought I was getting a top of the line dishwasher.

Update: Customer service is just plain awful. Everything takes 2 days to reply by email and I have to follow up. I've sent the purchase receipt 4 times now I think and I'm sick of repeating myself. It was passed from email contact at Bosch to [name removed] then [name removed]. The repair that was scheduled for Thursday the 12th January (tomorrow) has now been cancelled and we will be getting a replacement if they have one in stock. I was not allowed to contact the replacement area and I just have to wait for the receipt to be forwarded to them and then I will receive an email to see when I can get a new one. This is taking forever. I have a dishwasher that failed within warranty and I purchased an extended warranty as well so there are no problems there but getting Bosch to do their job is another thing. Getting a snippy customer service rep when you ring up and ask if there is any way of speeding up the process by contacting them yourself certainly doesn't help. I have never had a problem getting warranty repairs with Westinghouse, Sony or Miele - this is a joke.

This has do be the biggest waste of money I have ever spent. It has done nothing but give us troubl – The worst machine I have ever had. I thought by buying bosch it would be excellent, it has had a problem with the pump from day one and now that the warranty has run out the pump has totally stops working, it is smelly and does not clean the dishes.  Show details

One useless machine – Purchased this machine 3 year ago this month. Run beautifully, cleaned dishes perfectly but sounded like a car running outside so not quite at all. In the last 6 months we have had nothing but problems with an error code 15, has been to the repairer three times, runs great for a couple of weeks and then does it again. Definitely would not buy… Read more

a Bosch anything anymore. The machine cost us $1500.00 thought it would last longer then 2 and half years.

Works as expected for the price paid – Cleans,dries and do all works as expected for a $1400 washing machine. It is very quiet, good finish and simple program buttons. I will update about the reliability as time passes. 1 year with an average usage of 3 days a week. Personal preference is to have the buttons outside and possibility of customising programs, for .e.g I want only… Read more ·  1

washing not drying. The reason for that is I want to run the 'pre- wash' again just to be sure all the soap is washed away, rather than dried. This is not a Bosch only gripe, I would like that functionality for any dishwasher.

I hate this machine – When I purchased this machine, I wrote a review because I was very unhappy with the cutlery tray and the fact that I could not fit my wine glasses in the machine. To wash wine glasses, I have to remove the cutlery tray which is very inconvenient. 12 months on it is worse than ever, it does not wash clean even on the over 2 hour cycle with dinner… Read more

plates 2 spaces apart. I almost have to wash everything twice. The filter needs to be cleaned at least once a week and it clogs up very easily. I can go on and on but I would never recommend anyone to buy this machine. If it was not so expensive, I would ditch it and buy a new one but at $1800 I cannot afford to do that.

New machine and doesn't work! – Bought this dishwasher on Monday and put on the first load this morning and it doesn't work. The water check light is on. After some research this seems to be a common problem. I purchased this machine because it is a good brand and this model is made in Germany, so I thought that I was getting a quality product. If this is a known problem - why… Read more

have Bosch not fixed it? I have contacted Customer Service and they have arranged for a Bosch Tech in a weeks time - sorry not good enough for a machine that is brand new and never been used!

Terrible – It is a terrible model. It has failed after just 16 months so it has had to be replaced. We gave it to our daughter when she shifted into a new house as we had a Bosch and think it is brilliant. It did not clean properly and the electronics failed after 16 months. Against our advice, she has bought another Bosch. Made in Germany, very expensive but a complete dud.

Happy with the dishwasher – Cleans the dishes perfectly, leaves everything shining. In terms of drying haven't mastered that as yet, putting it down to not reading all of the instructions, doesn't get the dishes completely dry, almost. You wouldn't know the machine was on, it is very quiet. No favourite features as yet until I read the instruction book still looking for the half wash that I was told it did.  Show 4 replies

Not bad not the greatest – I have had my machine now for several months and was at first not happy with it. The dishes were always wet and occasionally not everything cleaned up. I have added liquid rinse aid in the dispenser which has aided in the drying of the dishes and am smiling now. I put the dirty dishes down to packing of the machine. The machine has a larger… Read more

interior than my previous model but doesn't necessarily mean I can fit more in. My previous Ariston machine was cheaper and IMO a better machine.

Fantastix – Really happy with this dishwasher, and I don't miss washing baby bottles by hand! Bought white model to save $$. Didn't take long to get used to cutlery drawer but now love it. Great for small plastic items. Bought a pack of 3 small item clips from Bosch over the phone to keep plastic ware and wine glasses from moving about - that's the only… Read more ·  1

annoying thing - no decent way to stack long stemmed wine glasses and the Bosch Glass holder that u can buy separately takes up too much room and only does 4 glasses. Love that dishes come out clean every time. Didn't believe the manual when it said don't rinse items but it really is true - and they come out clean! Had this product less than a year so can't advise on long term durability. The beeping at end of cycle goes on and on so I should read manual and turn it off. Average cycle that I use takes 2.5hrs so quite lengthy but I don't know how long other dishwashers take. I would buy this product again.

Great Dishwasher - But – Would give this 5 stars if the dishwasher didn't have an online documented history of the exact same fault. Dries as well as expected, quiet, and efficient, however after having the dishwasher for 6 months both the check water and rinse aid lights came on and the machine would do nothing. Reset did not work. Was referred to a warranty repair… Read more ·  1

company who, after trial and error, found that it was a fault in the front display that was causing the issue. The trial and error also involved replacing the motherboard and pump on the machine, however the fault only disappeared after the front digital display was replaced. Thankfully. Very happy to have it back and working again as it is otherwise a very good machine. Extended warranty also purchased after warnings about the digital control.

Not worth the money – I purchased this dishwasher from Harvey Norman as they said the Bosch was very reliable and a lot better quality than most of the other imported dishwashers. Installed it and in 9 days - the check water and refill rinse aid lights came on flashing- and the machine won't do anything - can't reset it or get it to do anything - ACCC say that for a… Read more

major fault or for something that is advertised but doesn't do what it says - a full refund or a replacement machine should be given - Bosch customer service want to repair it - a month to wait for a service call or ship it 100kms to a repairer - not good enough - 9 days out of a $1500 dishwasher - refund or replace!!!!!!!

Cleans well, dries plastics well, very happy, time will tell durability! – After having 3 control boards go on my not so old LG and becoming dismayed at the "built in obsolescence" which seems to be the trend with whitegoods, we resorted to handwashing for about 6 months. Decided to splurge on this model and get one of the few remaining models made in Germany, fortunately got a good special on Appliances Online. Time… Read more ·  1

will tell whether it warrants the extra cost and hopefully the durability it should have.

From these early weeks we are very happy - using only the Quick Cycle (30 mins) with the Intensive Drying boost, it is cleaning beautifully and dries the toddlers plastic cups, bowls, plates etc that we have lots of. My mum has a cheaper Bosch model and it doesn't dry plastics well so I am relieved that this model does. Very quiet, only really hear the water going back down the drain in the cupboard and cant hold the dishwasher accountable for that.

The location of the control buttons inside the top of the door is also a winner with young kids - no buttons to fiddle with stops the endless "NO don't touch" arguments. Our Microwave Start button is dodgy now from when our 4 year old was a toddler so I wasn't keen to have another appliance get broken!

I kept hold of the cutlery basket from our old dishwasher and use one part of it (it was in 3 sections) in the bottom drawer to complement the upper cutlery tray - there are some things (eg baby nurofen dosing syringes) that just don't wash in a horizontal cutlery tray. Otherwise we find the cutlery tray very good and overall there is lots of space inside the dishwasher, especially compared to cheaper models which seem to have a very high bottom tub taking up a lot of internal space. We are still getting used to which cups to put where etc but it stacks well and plenty of flexibility to customise the racks to suit your range of dishes.

Fingers crossed it stands the test of time!

whisper quiet – I spent a lot of time on here researching dishwashers, but have to say I'm realllly happy with this one! it's super quiet barely audible which is a big thing in open plan homes, it cleans well, we got the style with the cutlery drawer and am happy with it - although it does take longer to load, but unload is faster. I am disappointed I can't put… Read more ·  1

long stem glasses in, although we've worked out a small way around that but still not champagne glasses ( you can drop the basket to give u space but then can't fit dinner plates in)

loads of settings, diff temp's, vary the time on each one.

super happy overall.

although I believe I have one of the last made in Spain? and the rest are in Turkey or something like that so be careful

Another awesome product from Bosch! – Having lost my previous Bosch dishwasher suddenly I went back to the drawing board, sifting through reviews, and looked at all brands/models. I ended up purchasing the SMS69T18AU, through a top deal with The Good Guys, and am stunned at how wonderful it is and the improvements on the last model. I'm a huge fan of the cutlery basket but had… Read more

always had trouble with large utensils and knives. The deep cutlery draw has solved this and I simply kept my cutlery basket from the previous machine and it slotted straight in. This machine is so quiet that we were all astounded!! I saw the wine glass washer instore and may go back and purchase this for dinner parties etc. Thanks Bosch for the continued quality and innovation :)

Delighted – Our 10 year old plus dishwasher recently died - a Fisher and Paykel Nautilus which had been a real work horse. We did our homework and decided to purchase a Bosch through Appliances Online (and have it installed by them). We have had it for about two months now and been delighted. The space inside is very generous. The controls are tucked… Read more ·  1

away on the top of the door so little fingers can't play with the buttons. The clean is excellent as long as you select the correct program (so don't choose the ECO option if your plates have caked on food scraps). It is very quiet - sometimes we forget that it's turned on. The front display is clear and easy to understand. It's also an attractive appliance.

I hadn't seen a cutlery tray in a dishwasher before. It look a little getting used to but I have been very pleased with the results.

We found two minor downsides. Firstly, the machine beeps loudly (about 4 times) at the end of the program. If you have set it at night and then go to bed, it's a bit too loud. Secondly, the middle tray for loading your cups is a little low. Tall cups won't fit properly and you certainly couldn't get a wine glass in there.

One of the greats – Cant fault this machine quiet cleans very well maybe if your really fussy a bit of extra height in the middle basket this is the dishwasher to buy.  Show reply

Does almost fantastic job – We have just purchased this dishwasher, got it a couple of weeks of ago, and so far it has been great, it is so quiet, you forget it is on, and for the most part it washes the dishes a lot better than our old one. However, the cutlery tray, I really don't think I like. You have to rewash so many things, it really seems to struggle with spoons,… Read more ·  5

and there doesn't seem to be any logical way of loading the cutlery. It is quite annoying. I really don't want to have to get the cutlery basket, that comes with all dishwashers, but it seems it might be the only way.