Bosch Home Appliances SMU68M05AU Questions & Answers

We had the power board go in ours. Cost a bloody fortune to replace as we are rural and they've got to come and quote, go and order the part and come back and install. Two lots of labour and the part. May as well of bought a new one.

Power board gone, part $432 so even DIY is expensive. New Aldi selling tomorrow same star rating as Bosch on choice magazine, $380 new, only comes on once a year-luckily its tomorrow.

My exact machine did the same we found a small chip in the power module had shorted causing a burn mark in the white plastic box I’ve contacted Bosch to see if the make a replacement if not il be on the hunt for a new dishwasher

Hi Scott, Thanks for your question regarding the Bosch dishwasher. This issue would require a service call. Feel free to contact us on 1300 369 744 to arrange this. Regards, Bosch Home Australia

Hi RiV, Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch SMU68M05AU Dishwasher. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Hi Disgusted,

Thanks for the question regarding your Bosch SMU68M05AU Dishwasher.

We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Hi Frederick,

Thanks for your question regarding your Bosch SMU68M05AU Dishwasher.

We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

Thanks for the offer. This morning when I switched the machine on, I found it had reverted to the original setting.

So everything is fine now

Frederick

Hi Chrish,

Thanks for the question regarding your Bosch SMU68M05AU Dishwasher.

We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further.

Regards, Bosch Home Australia.

I also had a few incidents where it starting leaking and had error message twice, when plumber came machine started fine and continued to run ok. He suggested perhaps something was blocking hose and run it empty a few times on hottest cycle to clear out as much as possible. To be honest not really sure what problem was but suspect water leak was causing my power to switch off as precaution. Plumber did adjust and check all my hoses were attached properly. Best of luck

I don't have an answer, but I have the exact same problem. 3 weeks away as well...

Heating elements are built into the main main pump unit. You need to replace both.

The heat pump is the one unit, which measures the water quantity for the load (dishwashing). If the heat pump fails it then activates the drain pump to exit the water. We found that the technician replaced the heat pump - as a last resort. As he did not seem to have this as the issue. When he decided to change it - all of my issues went away. He then explained to me - that the heat pump - was failing and therefore providing the issue that we had. Get a service tech in - unless you're pretty handy, as the items that need to be replaced as well as access is fiddly and specific tools and ways of access are required- which only an experienced service tech will be able to do within an hour. Hope this helps!

There is life left in the Bosch. Gave the company a call and was assisted by a helpful tech rep. A 'reboot' of the dishwasher has removed the error message. We shall see how it goes, but I can't fault the telephone service received from Bosch (Australia). OP

I don’t have an answer I’m sorry but I’m just wondering what you ended up doing with your dishwasher as we are having the same error code and our machine is 5 and a half years old??

Hi Ami , don't bother fixing it just get a new one.Yeah learn your lesson don't buy Bosch ever again as nothing is made in Germany as it used to be. They use cheap parts and you pay premium price for Brand name. LG is reasonably priced, excellent customer service and last longer than Bosch. Hope this helps and good luck shopping :)

Not sure about the cost of repair but l suspect it would not be cheap.

That's what I thought.

Get Bosch service agent via bosch web site to come out and diagnose the problem.

While you are waiting google Australian Consumer guarantee and follow what to do.

My dishwasher is currently switching on and off during its cycle. Not sure about your problem but l am waiting for my dishwasher to fail completely and then l will replace it with another brand. I am not going to waste my money on an expensive service call and parts.

Hi Nicole, Thanks for your review. We're sorry to hear that you're having issues with your Bosch SMU68M05AU Dishwasher. We'd like to help you investigate, so could you please contact us on 1300 369 744 to discuss further. Regards, Bosch Home Australia.

Make sure that there is not a kink in the discharge hose. Error E21 is telling you that there is still water in the bottom of the sump after the cycle has finished.If you get a sponge and take off the plastic cap in the inside bottom of the dishwasher and sponge as much water out as you can. Then restart the dishwasher. It should be OK, but if it continues you will have to call a service agent or do what I did. Put it out for the hard rubbish collection, cut your losses and swear you will never purchase another Bosch product again.

Thank you

Hi EF, Thanks for your question. We're sorry to hear that you're having issues with your Bosch SMU68M05AU Dishwasher. We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 to discuss further.

Regards, BoschHomeAu

What Dora said. Most likely a blockage somewhere between the pump inlet in the base of the machine (bread tie, or the like in the pump) and the sink. My blockage was where the join was where I had to extend the discharge hose. BUT these machines are notoriously unreliable with several design faults. Bosch botched this one!! Beware any codes indicating a fault with the pump/heater assembly or a tripping ELD due to a faulty sump seal. Both are big money to replace and will likely recur again and again. How do i know? Never buying Bosch again.

Never buying Bosch again either. I. have checked all the things mentioned but none unfortunately the problem. Thanks for your reply.

Probably do what I have done. Put it out in the hard rubbish collection, go and buy a Miele and swear that you will never buy another Bosch product again! I think E:01 error is the heating element so you will have to get a repairman to replace. Probably cost you around $500 or so.

What Dora said. Except I was advised it isnt worth buying an expensive DW, including Miele. The service guy who looked at our Bosch mentioned he sees just as many recent Mieles. FWIW Dishlex/Electrolux/AEG (all from the same factory/manufacter in Poland) are according to him one of the more reliable. You can buy a Dishlex for $600. Thats what I am doing. The Bosch cost me $1500 three years ago plus another $1500 in repairs and since learnt it has several sig design/manufacturing faults. just my 2.2cents worth.

From what I am informed there are at least two known design/manufacturing faults with the SMU68m05 model. The seal between the SS tub and the plastic sumps warps and then leaks water - the cause of the Err code where you can tilt it, drain the water to reset it; and the integrated pump/heater assembly. Either of these are costly common and recurring.even if fixed. I suggest complaint to Bosch and try and get a replacement DW. Failing that buy a different make (and hope it is better)

Hi Maggie

No, that is not normal for that brand and model, there may be a blockage and all the water is not draining out. Google water being left in the bottom and see if someone else had a similar problem.

No, not on this model. When I say that, there should be no visible water at the bottom. There is water in the filter compartment, and that is only visible with the filter cover off, but I'm talking on about 1 cm. there should be no visible water when you slide the bottom rack open though.

Hi Maggie, Thanks for your question regarding your Bosch SMU68M05AU Dishwasher. It is normal for there to be water in the bottom of the dishwasher, however this water level should not generally be able to be seen above the flat mesh filter.

If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

Hi Grumpy and Wet, Thanks for your comment. We're sorry to hear that you're having issues with your Bosch SMU68M05AU Dishwasher. We'd like to help you investigate, so could you please call our After Sales Support team on 1300 369 744 during business hours.

Regards, BoschHomeAu

update on faulty Bosch SMU68M05AU dishwasher. Rang Bosch after sales support. Explained the problems i am having with my dishwasher (just over 3 years old). They stated very unfortunate that you are having problems when dishwasher is not so old they even stated that they would expect to get more then 3 years use. I would hope so. our last dishwasher also a Bosch lasted over 15 years.

$85 call out fee plus $100 per hour plus parts.

But it gets better (not) sorry we don't have service staff in your area (inner west of sydney postcode 2046) but we do have an agent trained by Bosch. ok what choice do i have? None, So I ring the agent on the 1st of Feb. they are very busy the first available is tuesday 9 Feb. Again what choice do I have but to be patient and wait 8 days.

So today is the big day.

Agent turns up only to tell me that will be $125 please and that can't fix the dishwasher today because I need some parts a P.R. Power Module at about $350 plus fitting cost. Agent also informs me it would be about 8 days before he would be back, but the office will call to confirm cost and time.

The best part is that after the new Power Module is fitted he can check if the machine has any other faults so could still need more parts.

Sorry Bosch but not good enough

I will be calling the After Sales Team for their input.

Cheers Tim

Hi. I was referred to Steve from Gilpin Electrical - 0418 503 159. He was fantastic. Customer focused and knows what he is doing. Hope that helps

Hi Steve,

I'm afraid I can't be super helpful - I did the maths given then age of the dishwasher and decided to replace it.

Cheers,

Bill

Hi Steve, Thanks for your question regarding your Bosch SMU68M05AU Dishwasher. Error code E24 indicates one of the following: i. The waste water hose is blocked or kinked ii. The siphon connection is still sealed

iii. The cover on the waste water pump is loose.

We recommend referring to page 16 and 17 of your user manual on how to resolve the above issues. If error code E24 continues to come up after you have completed all troubleshooting, please contact our After Sales Support team on 1300 369 744 for further assistance.

Regards, BoschHomeAu

give in and buy a new machine if more 2 years old

I had that error and tried all the suggested fixes only for the machine to stop completely and now up for a new controller board see my review still on going

cheers

Hi Isn't is very disheartening when you think you are buying a top of the range dishwasher. Unfortunately, we decided to take ours to the tip as we knew it was going to cost us quite a sum to try and have it repaired. We thought that if we got it fixed, what else could go wrong with it so we decided to cut our losses and get rid of it. I can say that we ended up purchasing a Miele. So far, it is perfect. I also wish to add that when I bought our Bosch dishwasher, I did do my research via 'Choice' and it said they were one of the best. Unfortunately, they are anything but that. Even worse is Bosch's appalling customer service/after service. The Bosch customer service woman that insisted that we only speak with her made it SO DIFFICULT FOR US that I wrote to their CEO for his assistance. Unfortunately, my complaint filtered down to her and Bosch's POOR customer service just continued. Never again will I ever buy any Bosch product. We also bought unfortunately, last year, a Bosch oven. It smoked the whole house out - I was so worried that it would catch fire. The smoke was unbelievable as we could not see each other in the house. So during this period, I had unfortunately - a Bosch dishwasher (that would not work properly and would come out with all kind of grime and chemicals that made me very unwell that I ended up in hospital (interesting I have been very well since getting rid of it); and a top of the range Bosch underbench oven that was INFERIOR and only a few months old. Thank goodness the 'Good Guys Maribyrnong' where we had purchased it, had come the next day to pick it up and we received a refund. THANK GOODNESS! Sorry, I can't give you any advice for any reputable person who can fix Bosch. Bosch should stand by their products and fix their products or replace them for us. I am really sorry to hear that you have similar issues to what we had with your Bosch dishwasher. All I can recommend is 'stay right away from any Bosch product as you will NEVER get any proper and favourable after service unfortunately'. HOPEFULLY BOSCH WILL READ THIS MESSAGE AS THEY NEED TO START LOOKING AFTER THEIR 'LOYAL' CUSTOMERS AND NOT DRIVE THEM RIGHT AWAY FROM THEIR PRODUCTS.

Hi Mumof2, Thanks for your question regarding a service technician in Geelong to assess the issues you're having with your Bosch SMU68M05AU Dishwasher. For the details and price of your nearest verified service agent please call our After Sales Support team on 1300 368 339 during business hours.

Regards, BoschHomeAu

Hi Steve, Thank you for your question regarding your Bosch SMU68M05AU Dishwasher. We are concerned about the E01 error code showing up on your display, please disconnect your appliance from the power and turn off the water connection. Could you please contact our After Sales Support team on 1300 368 339 so we are able to assist you further.

Regards BoschHomeAu