concur completely with other reviews . Upgraded from series 7 which was a far better product than this rubbish. Head foils last about 6 months and neither Braun or Shaver Shop want to know about it. Currently reverted to using razor . However will give Panasonic a go next purchase.
Purchased in January 2020 at Shaver Shop Physical store for $465.00.
can't cut properly and cuts you and pulls your hair
this shaver is garbage first it doesn't cut properly if you try to shave a with a lot of hair the so called skin guard (the gold part) will pull at it only shaves properly on fairly smooth areas you have to user the beard trimmer on all the hair first to get it short enough so this damn thing doesn't reef at it while your shaving!
you have to go over the same spot a dozen times to shave it properly and the skin guard does the opposite If you shave a sensitive area the skin will get caught in the skin guard and cut you!
I have literally teste...d this by rubbing it on a towel while turned off and noticed strands of the towel getting caught in the skin guard and this is what is causing the ripping effect too when you shave hair gets caught in the skin guard and it pulls it. It's like someone is grabbing your face hair and tugging. never buying braun again. their old shavers were good until they added the skin CUTTER guard.
New foil/blades are $75.00 to replace. Braun says change them every 18 months, mine wear out long before that. I wont buy another one. Plus the cost of replacing the cleaning cartridge every few months pack of 2 approx $21.00. Too expensive for a poor performing razor (900 series).
Purchased in August 2018 at Shaver Shop Online store for $600.00.
Worst Customer Service from Braun
Design fault error with the Series 9 cutters.
I have replaced the cutters 4 times in <3 years. Cutters are estimated to last 18months. Mine have only lasted 4-6months.
Braun not willing to replace free if charge, nor are the cutters covered under warranty.
Purchased in August 2017.
OK for a while until...
Fanatstic close shave for a few months- then no better than my old rotary. But that's OK, But what isn't OK is, like others here, the circuit board was faulty, and it would switch off after a few seconds. I opened it up (thanks Youtube for the how-to) and there was no water near the circuit board, just a manufacturing fault. It broke down two weeks after expiry of the guarantee. I can't find anywhere that sells the circuit board, so, now in the rubbish.
Purchased in September 2019.
Terrible shaver and 90 days money back takes 500 days
Stay away from this shaver and braun.. shaver does not shave well at all.. it is ok for someone who has baby beard
I have sent the shaver for a refund and it has been more than 2 months now — still no cheque has been sent by Braun
Not acceptable, stay away and use G. Skin guard razor instead- you will thank me
Purchased in May 2020 at Shaver Shop for $369.00.
Beware Watrproof Rating
Purchased the Series 9 brand new in 2017 and found it very good. Recently found issues with the "lock" activating for no reason. Diagnosed as a damaged circuit board due to moisture ingress. Estimate $200 to repair. Waterproof? Braun repair technician says "no".
Purchased in October 2017 at Shaver Shop for $450.00.
$650 nz $ for a piece of junk. Have gone back to my $4 hand razor
I have tried to give this shaver a fair trial but after 2 months have thrown it into the drawer. It will not shave clean without applying some pressure and going over the skin several times. I think my old disc shaver will do the same job and only cost a fraction of the Braun 9 cost.
Purchased in April 2020 for $650.00.
After about 6 months the travel lock starts to switch on although it is meant to do that only if Start button is pressed for 3 seconds. Need to press start button for 10-15 seconds to get unit to restart. I have had this problem with 3 units thus far, each starting the same problem around the 6 months mark. Each unit replaced by Shaver Shop. Now the latest unit has started the same problem, again about 6 months from receiving the new unit. Great shaves. Shame Braun has not fixed the Travel lock problem.
Over the last 40 years I have owned probably 4 or 5 Braun Shavers. I traded up to the Series 9 about 3 years ago. Shave was good to start with, but then the problems started. The shaving dust / hair falls out of the shaving head whilst shaving, leaving a mess on your shirt. I have not previously experienced this with other models. Clearly a design fault, which you would not expect on their top of the line shaver. Now it has given up and completely died. There is no way to contact Braun directly, Shaver Shop are only interested in se...lling you a new one, and the repair place, was honest in their assessment and said it was not worth repairing. I expected better than 3 years from a $500 shaver. I'm really not in the mood to replace it with another Braun - loyal customer lost.
Purchased in May 2017 at Shaver Shop for $500.00.
Bought for elderly father, disappointed with shave
Bought this shaver for my elderly father. There is no way to adjust power level. We feel it is inferior in this regard to the series 7 which my husband has. The 9 doesn't appear to be giving my dad an acceptable shave at all. We use all of the correct charging and cleaning procedures. We wish we had gone for the supposedly inferior series 7!
Purchased in July 2019 at Shaver Shop Physical store.
3rd failure in 3 years, same issue
First of all it does a great wet shave, excellent battery life between charges - but you would expect that. What is very disappointing is that I have have had 3 (yes 3) of these fail after about 12mn with the on/off safety switch cutting in whilst shaving. Shaver would work for 5 secs and turn off to the safety. 5 sec to hold the switch and it works again for a few seconds. This happens after about 12mn and on 3 units now, luckily all in warrenty period. Will return again and try a differing Brand - very dissapointing
Purchased in January 2019 for $499.00.
Failed after 1 year.
Used shaver daily for over a year. It does an okay job. I have used much cheaper shavers and gotten the same results.
It is ok to travel with if you have the space due to its large size and weight and large charge brick. This can be a problem to plug into some outlets if there isn't enough space.
Unfortunately for me, mine failed after a year and no longer holds a charge. Dealing with the service/warranty side of things hasn't been that great either.
Purchased in September 2019 at Shaver Shop Online store for $380.00.
- 9240 (Blue/Black)
Used to have a series 7 shaver which was good but found I had to go over spots with a manual razor. Series 9 shaver is great! Shaves just as good as a manual razor.
Purchased in December 2019 at eBay for $249.00.
The reviewer stated that an incentive was offered for this review
A big disappointment after my Braun 360
The new head design in the 9240S is the problem as the foil holes are smaller making it difficult for coarser hairs to enter and be cut, resulting much more movement required over the face at varying angles to obtain a close shave. This could lead to skin rashes if persisting for too long to get a close shave.
Also the head design is more difficult to clean as it is not as open and there are more places to trap the cut hairs. Doing a similar shave with the 360 much more hair dust is extracted compared with the 9240S when cleaning the shaving head.
Overall the series 9 9240S is a backward step compared with the older 360.
Purchased in May 2019 at Shaver Shop Physical store.
The head foils dont last
I have had my shaver now for 18 months. In this time, the foil & cutter head has been replaced 3 times. The cleaner is useless unless you manually clean first.
Purchased in February 2018 at Shaver Shop for $500.00.
Just got it today. Have a series 7 which I gave 10/10.
Series 9. The Box design is beautiful. Can charge it using the charging stand or direct. Couldn't shave with it plugged in and I think thats good due for safety. It feels a lot lighter than my series 7. Got a Braun watch with it which Im wearing now and its a good deal. Had a shave and its typical Braun excellence. My experience is only with the series 7 and now Series 9 and both are awesome. The thumb plate is very good and helps you control your shave much better. I dont wet shave but if ...
Purchased in October 2019.
- Series 9
Easy quick perfect shave
Bought for my husband use to use s rotary shaver and will neber go back. This shaves so well he doesnt have to shave everyday much closer shave than his old one. Excellent highly recommend.
Purchased in August 2019 at Shaver Shop Physical store for $519.00.
- 9290CC (Silver, Charge Station)
An amazing shaver. Best I ever had
Best shave - closes one i ever had. Very comfortable to hold and easy to clean. The only thing I would change is the material (plastic) which looks and feel bit cheap. But this is my personal thing and beside that this is a very easy to use, powerful shaver.
Purchased in July 2019 at TobyDeals.com for $321.00.
Purchased this Braun Series 9 shaver after doing a lot of research. I am extremely disappointed with the shaver's performance especially considering the high purchase price. It is particularly bad under my chin and throat and I have to complete my shave with a disposable razor to get a close shave. The manual recommends that you use the clean and charge station after every third shave but the retailer I purchased this from warned that if I do this the blades will wear out quickly and I will be up for costly new blades every eighteen months. I t...herefore recommend that you clean the shaver under hot running water daily and only use the clean and charge station when the shaver needs recharging. Overall would not recommend to anyone with a tough beard requiring a good close shave.
Purchased in January 2019 at Shaver Shop Online store for $449.00.
Questions & Answers
I have a Series 9 on a charging pedestal. I have retuned 2 shavers due to water and battery leakage through the shaver. The last leak resulted in a charging pin snapping due to corrosion. My replacement appears to be headed the same way after 3 months usage - I am getting seepage from the bottom of the shaver. Is this a known problem?
I have a Braun 9000 and it does a perfect shave. The problem is that the whiskers come out of the shaver and land on my shirt. I now have to shave over the sink which defeats the purpose. Does anybody else have this problem?
Yes exactly the same. Very frustrating. I came to this site for the exact same reason to see if it was just a fault with mine
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