Breville Tea Maker BTM800

Unproved stainless steel material, bought two and both stop working in 1 year – First of all it is not durable, it is not cheap but stop working in 1 year. I bought the second one and the same happened. When the second one broke down, I read the instruction and package in details and surprisingly found that there was no description of the stainless steel material it use. In cookware industry, all stainless steel for food… Read more

and water consumption should be made of 304 food grade stainless steel (the very least requirement).

I wrote to Breville, and the staff member ensured me that the jug was made of 304 stainless steel but was unable to provide any proves, including factory certificate. I then lodged a complaint to NSW Fair Trading and a manager from Breville produced a certificate about electronic parts, without a single word mentioning its stainless steel material.

I was told by NSW Fair Trading that if Breville do not mention 304 stainless steel in their products, there will be no case for misrepresentation.

Do you know industrial stainless steel is harmful and I am using it in the past two years for my kid?

Truly ugly and irresponsible.

I can produce all emails if anyone have enquires.

Don't use it much, but appreciate it when we do – We bought this about a year ago. My partner is a big tea drinker, and I was looking for a way to brew nice tea when we had a few people over visiting. Something to save us getting out the nice tea pots all the time. I definitely underestimated the amount we'd actually use this kettle. Given that I don't drink tea, it really only gets used when we… Read more

have three or four people who can all decide on having the same flavour of tea. Being a non tea drinker, I had no idea how difficult it was to have this happen.

In saying that, the kettle works perfectly when we do use it, and it certainly gets everyone talking. It has a good deal of control over the strength of the tea, and it's really simple to set timers for making tea of a morning before you wake up.

It's also surprisingly easy to keep clean. The infuser doesn't trap tea leaves like others I've used, and rinses out very well. It's no hassle at all to clean after use. It also retains no smell after making tea, and shows no signs of staining or rust.

We don't use it as a plain water kettle, as we have another one dedicated to boiling water. I see no issues with it being used as such however.

My biggest criticism is that it's simply not good for making tea for just one or two people, but Breville never pretends it's intended to be used this way. It would certainly make it more useful however. Conversation piece, makes great tea of all strengths, easy to use, looks great Not great for making smaller quantities of tea, expensive

Now thats a good cup of tea – I knew that water temperature and brew time had an impact on the flavour of tea, but I had no idea of the difference it could make until I used this Breville Tea Maker. It makes tea at just the right temperature and brews it for the optimum time, making sure you never get that "stewed" tea flavour. Quite simply, this device gets water to the… Read more ·  1

prescribed temperature, lowers a basket of tea leaves into the water for a prescribed brew time and then raises the basket out again. It also allows you to keep the pot warm for up to an hour. Of course, you can simply use it as a kettle as well.

Operation is very simple:

1. Fill the glass kettle

2. Put tea in the basket

3. Choose either the type of tea (which sets the right temperature and time) or manually choose temperature and time

4. Press the "Tea" button

5. Wait for the machine to beep - and your tea is ready

After a couple of months of heavy use, I can't fault the preset times and temperatures. If you are rebrewing tea you may want to increase the "preset" brew time (good quality green teas in particular can be brewed multiple times - with the flavour changing in each brew).

The only caveat is that tea oils and tannins will remain on the walls of the glass kettle. So if you are using it as kettle for boiling water, you'll probably want to give the inside a scrub to prevent tea flavours in the boiled water. Makes a damn fine cup of tea A bit expensive - but worth it for regular tea drinkers

Best gadget since the Hills hoist – I marvel at the magnetic elevator and the immense range of controls. Creative Engineering like this deserves a medal. Decent cup of tea too! I have brown stains on the metal kettle base which I believe is tannin, but is it? It looks a bit like rust but it can’t be. Can anyone comment on this please. I haven’t tried to clean it but I’m working up to it. Show details

I think I have found the fault that has caused bad reviews – Our kettle still works well after nine years. But I have found in the last six months it stops working. The base has a microprocessor and is thus a computer. Turn it off for 20 seconds and back on. It comes back to life. Sometimes I have not waited long enough and have had to off and on again. But it is still working and making great cuppas. Show details

love it – We have had ours for about 5 and half years now, use it every day, sometimes up to 6 times a day on my days off. Set it every night so I wake up to a fresh pot of tea. Use it for black teas as well as green. Yes expensive but if you like a perfect cup of tea then its worth every cent. It has moved house with us 3 times from the remote desert back to Perth.  Show details

Great until it broke – I've had this tea maker for about 3 years and while it worked I thoroughly enjoyed great quality teas. The problem is now my base has decided to give up. I've contacted the Breville customer service number and was shocked to hear to replace the base there's a cost of $140.40!! Not only am I surprised considering I'm better off purchasing a… Read more

complete new unit, I was told that I would need to wait for two weeks for the part to arrive in the mail while Breville transition to a new warehousing supplier of some kind.

So I now have to pay $140 to wait two weeks for a part to arrive, to replace a part that is known to be of poor quality (based on other reviews on this website). All other kettles i've used have never given up on me.....ever. For the price I paid for this unit I expect more and received less in terms of quality and reliability.

I don't think I'll be purchasing another expensive Breville item in the fear it will break in 2-3 years time and it will become a throw-away item - just like it seems has happened to so many people here.

Works as specified, but not durable and unrepairable – Have 2 of the the tea maker in 2 years. It works functionally as per specification, but both base plate units die after a year. The base plate unit is non repairable and has to be replaced as a whole. The second one has been used as a kettle only and not for making tea. Currently ordered a replacement base plate. This comes as a spare part… Read more

and the warranty is only 3 months. If this new plate dies again within a year, will never buy it again.

Breville BTM 800 Tea Maker – Has anybody out there got one of these that has broken down, failed, or no longer use We have three at different locations, they are fabulous, we damaged 1 jug, want some more for when these eventually fail Looking for 2 or 3 of them

12 years daily service never missed a beat, RIP my favourite discontinued tea machine :( – I had this tea maker for 12 long years and I used it multiple times a day every single day of its life. It never skipped a single beat and it still looks brand new. The other night I dropped it full of water onto the tiles, totally my fault, nothing about the machine itself contributed to my mishap. Needless to say it smashed, but in a very… Read more

tame way. Even in the end it impressed me!

The reason I'm writing the reivew is because I'm distraught to find it has been discontinued and there's nothing close to it in production currently.

Quality, useful engineering like this machine is so rare these days. Breville, I buy your applicances as my first choice every single time largely because this machine set the standard 12 years ago. When you have such a solid product, please don't stop making it!

...Or more to the point, don't stop bringing it to Australia. Breville USA still shows them as available. Bring the BTM800BSS back to Australia!

Used over six years and still works 100% – reliable - not a single issue over 6 yrs quality manufacturing useful custom timing option and basket override function cleaning with baking soda worth every cent would buy it again, no longer available (buying BTM600CLR instead) Show details

Great concept. Limited practical use – The product works as intended and does brew herbal teas very well at different temperatures. When brewing aromatic teas such as Japanese sencha, much of the aroma escapes from the spout of the tea pot. For very strong teas, such as Earl Gray, the tea pot retains the smell of the bermagot. After 3 years of ownership, I find that I mainly use it… Read more

as a variable temperature tea pot, for which it does a great job. I will then use a Japanese teapot to brew the tea. I do find that it is useful for tea-parties and brewing large volumes of tea and ensuring that I don’t forget to take out the leaves.

5 Years+, 3 pots per days, sadly its died – My drug of choice is Tea, our BTM800 has been my main supplier for over 5 years without a problem until it gave up this week. Roughly 5000+ pots, never a problem. We rarely gave it a good clean, some good solid rinses after using a Tea which left a flavour behind. The basket got a more regular clean but never sparkling. Great machine, now to find a replacement!  Show details

Love it! – I simply LOVE this! I actually use it every single day, it keeps the tea warm, you can set it to do it automatically in the morning so you have tea ready in the morning. I love it and I don't think I can go back to the normal kettle. The ONLY downside to this is cleaning it.. it's not a cleaning-friendly!  Show details

Excellent tea pot – We are big tea drinkers and we find this tea pot very useful, you just put in the water add the little basket with the tea leaves & press the buttons to control the water temperature and the infusion time and nothing else to do. You can also use it to just boil water and I find it easy to clean.  Show details

Green tea / hot water - does a great job – I drink a lot of green tea and prefer warm water. This unit still functions great after nearly 2 years of daily usage several times a day! Boils water in a jiffy and makes tea at the desired temperature. The keep warm button does not keep warm for too long however and at times the controls gets erratic - the basket lowers and raises continuously … Read more

until I hit the cancel button and reset the whole thing. Unit will operate fine for a while and then for no reason go through this defective cycle that requires resetting again! But as long as I'm able to defeat this function blip I'm happy. Experience has taught me not to not pour the water completely out of the unit just after boiling or the bottom of the pot will get stained/burnt. When this happens, I simply get it back to shiny new with one of those magic eraser sponges!

Excellent product, been solid for 5 years – We have been using the tea maker on average twice a day for the last five years. I have found it to be solidly built and its been working perfectly since purchase. My only criticism of the product would be if the warmer function lasted for more than 1 hour.  Show details

Amazing Appliance – I don't usually like gadgets, but because I'm a big tea lover my kids got this for me for Mother's Day. I've had it for 2 years, no problems at all. Best features are that it doesn't over brew or "stew" the tea, also the keep warm feature. Love it and use it every day.  Show details

Two Breville Tea Makers quit working – I really loved this tea maker, for its ease of use and it makes a wonderful pot of tea. The problem? It has a very limited life span. This is the second Breville Tea Maker that I had purchased. The first one lasted 2 years, the second purchase lasted 8 months. It did get heavy use, every day a great pot of tea. When the first one broke, I… Read more

thought it was a fluke, so I bought a second tea maker. Just as with the first tea maker, it was cleaned as often as instructed, I was always careful never get the heating unit or bottom of carafe wet, and I even hand washed the basket. Emptied and rinsed the jug daily. Since I have several Breville products, and I am happy with all of them, I was, needless to say, very disappointed. Yes the warranty will cover the second tea maker, but what about the next one. How long will the third one last? Sorry, Breville, fool me once, etc.

Replacement still working – Every time I see that 5000+ people read my original review that the kettle stopped working I feel bad because I did get a replacement and that one is still working fine. I love all the different teas that it makes. Tannin stains don't look the best but I don't think they affect the flavour very much and if I were a fussier person I would use… Read more

vinegar or a kettle cleaner more often. We have a water filter on our tap so lime and scale build up are not a problem. I note that some more recent standard looking kettle seem to offer a variety of temperatures but don't match being able to use loose tea and being able to keep the tea warm for up to half an hour. Very helpful if one starts to make tea and then wanders off to do something else or if there is more than one person likely to have a cuppa.

Best thing i ever purchased – My wife and I bought this unit back in Nov 2010 and have used it 7 days a week ever since. It makes the same cup of Tea time after time and if anything I love this Tea Maker more now than the day we purchased it. Some light cleaning every-now and then to keep the tannin stains under control is all that's required. It's been bullet proof and… Read more

has hopefully many more cups of tea ahead of it. I've even been thinking of buying a second one just in case!

just perfect – not only looks, it is the best tea maker. The settings are vast and helpful. It is well designed to be a beautiful piece in the kitchen and has the best flavor and taste outcome you seek in a soothing cup of tea I freakin love it !

Broken after 2years – Same story as with others, was great while working, still love it, still remember taste of tea, but only two years for this price, that's not good !?? There must be some very specific technical issue or production problem. Go dead timing is too regular. Would like to hear from people who successfully replaced it.

broke just after warranty ended – I would suggest the review is on Breville its self. The Tea maker lasted only 2 years, and like so many others in this review, it just stopped working. Breville staff gave a corteous, "too bad, its just out of warranty. There is nothing we can do". Well, if I have time I will follow up with Choice for their opinion. As somebody mentioned, very expensive cups of tea!

Perfect tea maker – We are tea lover and this tea maker provides the best quality tea with natural taste and aroma. It has various options to match individuals taste and preference. In spite of various functions it is easy to use. Most importantly it is safe and easy to clean. We r really happy with this product.

For the serious tea drinker – I read all the bad reviews but decided to have a punt because there just isn't anything with the same specifications on the market. So far it has delivered everything it has promised. If you and your friends are big tea drinkers this is for you, as long as you all drink the same tea. Simply fill it up take it out to the BBQ, plug it in, press the… Read more

button and "hey presto!" You have 1.5 litres of tea at 80 deg C for as long as you want (just press the "keep warm" button once an hour). It will stay at the same strength and give you the perfect cup of tea until you run out. No tea cosies, no super strong dregs, no constant refilling. A thermostat and a plunging basket in a jug, what a clever idea, as good as wheels on a suitcase. I will let you know how it lasts.

Breakdown – It is so disappointing to read how many tea makers have broken down after a year or two. Ours has now done the same thing. Worked fine until it just did not turn on one day. Manual says it may be a thermal shutdown and to contact the service department.

Just like others – The same problem with the Kettle It broke down after 2 years. I bought it for $300 from Good Guys, rarely used only for some occasions. One day in the morning when switched it on there was no light. Found out the base unit seems to be blown away. Anyhow like others I think this is a waste of money. Breville should put more effort in quality and… Read more

customer service. Unless Breville Customer care is ready to fix the problem, next time will be very cautious when buying any Breville product.

Basket stops working after 18 months – Totally agree with the reviews that complain about the quick breakdown of this tea maker. Whilst I briefly enjoyed the tea maker's capabilities (I had received it as a gift), it 's breakdown is extremely disappointing to know that this expensive unit only seems to have a life span of 18 months. I will be going back to the shop where I purchased… Read more

the unit to provide them with feedback. With the retailer being one of Canberra's most popular tea specialists, I am sure they are interested in keeping their customers happy. I will be advising them not to sell the unit due to its limited lifespan. Such a shame!

A disgrace to the designer(s) and Breville – Major, potentially hazardous design faults include: 1. The combined kettle+teapot is too heavy to lift and pour safely when filled for 3 cups full (750 ml), let alone the 6 it pretends to offer; and the frail, cumbersome glass container is obviously at hazard (as well as potentially dangerous) when being carried and filled. 2. The… Read more

product offers far too many, complicated options. These have to be negotiated via minute and inadequately labelled buttons, with reference to the atrocious 'Instruction Booklet'. It is even quite difficult - can take several minutes - to set the current time. This is an essential component of the 'auto start', but defaults to midnight in response to loss of power; i.e., the power has to be left on permanently, and the briefest of power cuts results in a fiasco.

In short, our Breville Tea Maker was a waste of money. It compares very poorly indeed with the 'Goblin Teasmade' which served us faithfully and reliably for about 35 years.

A Great Tea Maker – I've had this tea maker for a few weeks now and I think it makes great tea. I don't drink coffee only black tea and green tea. It's very easy to use the only complaints I have are that it's easy to start the boiling process when there is no water in the jug and if you make green tea in it after making black tea you need to give it a good scrub to clean out the black tea taste.

Don't buy it! Stopped working after warranty period – Just like the others below, my tea maker stopped working after the warranty period. Basically nothing happens when I turn the switch on. I don't use it a lot since I have another kettle, so, for a $300 tea maker, I actually expected better quality and for it to last a lot longer. I have gone through many kettles and I always replace them cause… Read more

they are old but this is the first expensive kettle that I bought that has stopped working for me.

Bottom line is, I wouldn't pay so much for a tea maker that is going to stop working after 2-3 years.

Beware – Same problem as many others, makes great tea but stopped working after about 2 years but only used it about 70 times, pretty expensive cups of tea. A product this expensive should last longer. There a many other tea makers on the market and much cheaper, at least if these don't last you have not paid a lot of money for them. Easy to make tea Does not last, time consuming to wash up

Lousy - Breaks down after warrenty – This tea maker is designed to only last the warranty period, my kettle broke down exactly after 2 years and now does not turn on. I bought it new for $300 and conisdered to be of good quality given this price point but unfortunately nothing works now, Stay away from this product Good tea maker whilst working Breaks down in a short time