Slow to toast. Was content until the left side "Toast" button got stuck & damaged the functionality of the left 2 toasters. Occurred out of warranty. They dont offer parts either. As a consequence, have been using it as a 2 slice toaster for several years. Been through several Breville kettles as well. Will never buy another Breville appliance. Kitchenaid is the best brand for features, quality & therefore longevity; well worth the money.

Ive got alot of breville products, and sadly this one has ruined the brand for me, its lasted just over 12 months, so out of warranty... one side just stopped working....

Update - Seems Breville might reassess my units warranty cover as I got such short lifespan. I was told the units are on the whole good, but some fail early.... evidently i got a bad one. Hope they replace! This would certainly redeem my thoughts of the brand.

We toast regular bread slices. We tried all settings. Bread sometimes got stuck. Didn’t toast evenly. Now doesn’t work at all. This is the most money I ever spent on a toaster and the worst toaster I have ever owned.

Purchased this in Jan 2019 and we have been pleased with it. Unfortunately, the element on one side of my toaster have stopped working altogether. We only use the toaster mainly on weekends, maybe that's why mine has lasted 15 months. Looking at the other reviews, the toaster doesn't appear to last beyond 18 months so the one year warranty is pretty useless. Disappointing that Breville hasn't come on line to address customers' issues. Sad that so many appliances don't last long these days nor can be fixed - what hope is there to reduce waste?

Sadly our toasters keep breaking! Our first one stopped popping up and we're now on our second and one side has stopped working. Really disappointing because it's a nice toaster, looks great and toasts well but too many faults especially for the price. Luckily we got an extended warranty!

We bought this toast in December 2018 as I wanted a toaster that could do tings like crumpets and fruit toast properly. We weren't disappointed. The toaster is easy to use, and as really useful settings for things like frozen bread, crumpets and fruit toast. We use it every day. Each half of the 4 slide toaster can be set separately so we can do things like have crumpets on one half and fruit bread in the other and get perfect results.

Have had mine about 2 years - one side drops out regularly - best keep them very keen - no crumbs inside or they jam up - toast ok - but I would not buy another one

i have posted on this site about this product but have come up with this disappointing finding. a breville service repair centre have informed me that the smart toast BTA825 is non repairable and there are no replaceable parts available for this model. mine has a faulty toast/cancel button that has gradually bottomed out or worn out to the point of complete failure. it now looks certain that i have a pile of junk sitting on the bench top in my kitchen. very sad for a 159 dollar purchase after a couple of years use.

i would say not a smart toast........harvey norman should place a sticker on these toasters......non repairable!!

Purchased it 18 months ago. It started by flashing and not being able to pop up on its own without switching the power in and off. This happened a number of times. Now only one side toasts and the other goes up and down but doesnt heat/toast at all. Rubbish. Considering how expensive this toaster was $140. I expect more

Whoever the Industrial Designer of this toaster was got the builtin obsolescence bang on. First one stopped toasting on one side after 23months. Replacement one had the same issue after 9months. It's not a cheap toaster so should be made with much better internal components and materials.

Purchased first Smart Toast just after Christmas. After several months, stopped toasting. Was replaced and now after a similar time frame, one side doesn't heat up at all and the other, just barely. Our Kmart toaster bought years ago now dragged out of cupboard and works so much quicker.

I purchased this toaster no 19 September, I am sorry to say I expected it to be better than the old toaster but no it toasts unevenly just as the much cheaper one did. I expected better for $169.00

After owning one of these for many years and being totally satisfied with it we bought a new one without hesitation. It is a total disappointment. As others have stated it toasts totally erratically and only on one side generally. It is also so slow it drives us mad. Extremely disillusioned. The old one is almost worn out but works much better.

Fairly big for a 2 standard slice toaster. Sceptical at first regarding the motorised toast lift ...it still works after 3 years ! Controls are simple and straight forward. Bread slots could be slightly longer to accomodate European style rye breads, without having to purchase the larger model that has a very long footprint, internal edges could of been rolled, so buckled toast doesn’t jam on lift , fairly even toasting coverage, first toast requires longer toasting time to subsequent toasting

We have been living with a cheap 1600W toaster we purchased from K-Mart about 2 years ago and were forever popping it up to check on it and with each pop up the elements turned off and the toast got harder and harder. That has all be fixed now with the Breville Smart Toaster (2kW) , indeed once you have determined your setting it produces perfect toast every time due to the better control it has of the heat and the positioning of the bread evenly between the elements- this is a fantastic toaster and truly produces first class toast. As Wallace says .."Cracking toast Gromit!"