after just one year the toaster only toasts on one side. No very satisfied. It is so hard to find a toaster that toasts both side evenly. This was supposed to be a best rated toaster-NOT.

we have had this toaster for good 7 years or so.... and it hasn't disappointed. Thick or thin slices of any bread,including a fruit loaf, it has been great. Still works like new. So much so, we have since bought many Breville products because of it. None of them have had any issues at all. Very pleased and satisfied customer here.

I love that this toaster cooks evenly and thanks to settings is able to do so for fruit toast crumpets etc.

I have never had a problem with toast getting stuck.

For the first year this toaster worked great with daily use but after that it started making my toast taste and smell funny, I tried cleaning it multiple times but the issue persisted.

Hit the lift and look button and shorts the main switchboard. Hardly used but of course out of warranty. Sent an email to Breville, response I got was to throw it out. No concern why shorting and given other reviews seems like a common issue.

I had two of these fail on me, the first while under warranty, the second-after. This is an inferior product. The elements slowly failed until it didn't work. And it just had blinking lights..

Had this $169 toaster for just over 2 years, not used every day of the week but is now dead. Literally died in a flash, tripped the house safety switch and again when checking whether it still worked. Was a good unit while it worked, but clearly from our experience and other reviews there is a fundamental flaw with the quality of electrical components used and therefore a safety issue.

If we had bought a $9 Kmart or BigW toaster then just over 2 years occasional use would be fair, at almost 20 times the price it's unacceptable, particularly with no service parts available from the maker. In a house where we also have a Breville kettle, sandwich press, blender etc sadly we will not buy Breville again.

Avoid.

Slow to toast. Was content until the left side "Toast" button got stuck & damaged the functionality of the left 2 toasters. Occurred out of warranty. They dont offer parts either. As a consequence, have been using it as a 2 slice toaster for several years. Been through several Breville kettles as well. Will never buy another Breville appliance. Kitchenaid is the best brand for features, quality & therefore longevity; well worth the money.

Ive got alot of breville products, and sadly this one has ruined the brand for me, its lasted just over 12 months, so out of warranty... one side just stopped working....

Update - Seems Breville might reassess my units warranty cover as I got such short lifespan. I was told the units are on the whole good, but some fail early.... evidently i got a bad one. Hope they replace! This would certainly redeem my thoughts of the brand.

We toast regular bread slices. We tried all settings. Bread sometimes got stuck. Didn’t toast evenly. Now doesn’t work at all. This is the most money I ever spent on a toaster and the worst toaster I have ever owned.

Purchased this in Jan 2019 and we have been pleased with it. Unfortunately, the element on one side of my toaster have stopped working altogether. We only use the toaster mainly on weekends, maybe that's why mine has lasted 15 months. Looking at the other reviews, the toaster doesn't appear to last beyond 18 months so the one year warranty is pretty useless. Disappointing that Breville hasn't come on line to address customers' issues. Sad that so many appliances don't last long these days nor can be fixed - what hope is there to reduce waste?

Sadly our toasters keep breaking! Our first one stopped popping up and we're now on our second and one side has stopped working. Really disappointing because it's a nice toaster, looks great and toasts well but too many faults especially for the price. Luckily we got an extended warranty!

We bought this toast in December 2018 as I wanted a toaster that could do tings like crumpets and fruit toast properly. We weren't disappointed. The toaster is easy to use, and as really useful settings for things like frozen bread, crumpets and fruit toast. We use it every day. Each half of the 4 slide toaster can be set separately so we can do things like have crumpets on one half and fruit bread in the other and get perfect results.

Have had mine about 2 years - one side drops out regularly - best keep them very keen - no crumbs inside or they jam up - toast ok - but I would not buy another one

i have posted on this site about this product but have come up with this disappointing finding. a breville service repair centre have informed me that the smart toast BTA825 is non repairable and there are no replaceable parts available for this model. mine has a faulty toast/cancel button that has gradually bottomed out or worn out to the point of complete failure. it now looks certain that i have a pile of junk sitting on the bench top in my kitchen. very sad for a 159 dollar purchase after a couple of years use.

i would say not a smart toast........harvey norman should place a sticker on these toasters......non repairable!!

Purchased it 18 months ago. It started by flashing and not being able to pop up on its own without switching the power in and off. This happened a number of times. Now only one side toasts and the other goes up and down but doesnt heat/toast at all. Rubbish. Considering how expensive this toaster was $140. I expect more