Customer service gone wrong!!!
I wrote to this company as per email attached ---
I am trying to find out why your company should be used by me to buy a new car –as opposed to another Car Broker –as it appears all brokers offer the same service, so it must apply that some are better than others – but how can an innocent choose the BEST BROKER?
Whom do you recommend for car finance or do you handle this yourselves and then seek finance quotes?
Which company gives the best paint protection and fabric protection package and what does this cost on a medium sized SUV?
Which company offers the best Auto Tint on windows? ...Finally how can you help me sell my existing car for the best possible price> Your response will be greatly appreciated. I then received a response as follows --- Thank you for contacting us with your questions. Happy to discuss our service if you would like to give me a call. While this may seem most satisfactory I don't want to get engaged with sales people of any description -- I just wanted written answers to my questions as opposed to a long drawn out chat that I then have to write notes on and consider if my questions have been answered. Email Response Attached As you are aware I did respond to your email. I offered to take the time to talk with you in the first instance. You say you are a busy man, as most people running a small business are, I am also very busy. The time it takes to write email correspondence with potential clients can be prohibitive in my business and this is why I offered you the chance to call me to discuss our services in the first instance. I wish you well with you car search and hope you find the right people to provide you with the assistance you require. I then decided to write back and explain that I had not received any response to any of my questions and this told me all I needed to know about this company. I then gained another advice telling me BRISBANE CAR BROKERS are too busy to respond to questions of mine and since I was too busy to respond to the phone call request my request for assistance would remain unanswered. I then wrote back as per email attached --- Thanks for your lack of communication in response to my questions and I won't trouble you further, and hope that your business learns customers are always correct. I am not a small business person, but in and out of hospital due to a cancer illness, and so do not have any notion on when I will be at home, (or what day, on occasions), as this illness is so unpredictable and difficult to keep up with, so reliance upon emails is a necessity. Thanks for your response and I won't be seeking more service from you, and won't ever be using or recommending your company to my friends and colleagues. So all I can say is that this business, like so many other car brokers I have researched, are not CUSTOMER FRIENDLY ON communicating how or why they should be chosen by customers, and are incapable of justifying why their company should be used, as opposed to any other company. It is time retailers learned that customers (no matter what they feel or think) are always right!!! When this attitude or service is learned, we will start to receive and gain real service and assistance, in lieu of, why bother, as he/she not buying, hence get rid of them and focus on customers who are now ready to buy. We all know and appreciate that time is money but when you are trying to determine who is worthy of your services and money -- You want to be sure you are going to get the best possible outcome before you spend your money.
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