OurMoneyMarket

Ananya and Jake were the best. Made a very stressful situation into a very easy process. Have no problems recommending this company and the team going forward. Thanks so much. Show details

OMM appears to be driven purely by profit, operating with a short-term mindset that comes at the expense of transparency and customer trust. Their advertised single-digit interest and comparison rates feel misleading, as they don’t reflect what you actually end up getting. In my experience, I applied for a car loan with a pre-approved rate of… Read more

5.5% over 4 years. I provided full documentation upfront—income, expenses, bank statements, and details of my existing loan. Based on that, they initially approved a loan at 8.5% over 6 years, which I agreed to and signed even though i wanted 4 year term which they rejected.

I also asked detailed itemized breakdown how much interest and principle will be deducted each month for entire loan term as contract agreement was just superficial and does not mention any details. This is crucial as they will charge high interest at start . They told me it is fixed interest rate so no need to worry. This is level of understaffing of their staff or another misleading tactics for customers.

However, after the agreement was signed, they introduced a completely new condition: I would need to refinance my existing personal loan and combine it with the new loan at an interest rate of 11.5%. This was never disclosed earlier, despite me being transparent about my financial situation from the beginning.

What’s more concerning is that when I questioned this and considered backing out, I was told I would have to pay cancellation and administrative fees if I didn’t proceed. This felt like pressure tactics designed to lock customers into unfavorable terms after they’ve already committed time and effort.

Overall, the process lacked transparency and fairness. Key conditions were introduced too late, and the final terms were significantly worse than what was initially presented. I would strongly advise others to be cautious, read everything carefully, and not rely on advertised rates alone. Based on my experience, I would not recommend OMM.

After an extremely frustrating experience with one of the major bank in Australia, working with OMM was a completely different experience. From the very first contact, Joshua were professional, clear, and genuinely customer-focused. He took the time to understand my situation, explained the process, which gave me immediate confidence and peace of… Read more

mind. During the acceptance process, Jamie joined the call, he continued the excellent service, went through all the documents and contract details. What stood out most was their communication and transparency. There were no mixed messages, no unnecessary delays, and no pressure. They are efficient, and real solutions. They went above and beyond to structure the finance in a way that worked for my timeline and made a stressful situation with my current bank feel completely manageable. I can’t thank Joshua and Jamie enough for their support and professionalism. If you’re looking for a finance broker who actually delivers and treats you like a human being, OMM is the team to go with. I wouldn’t hesitate to recommend them. Forget about your bank, they can’t care less about you, these guys are legend!

Before contacting OMM, I looked online and read the reviews. As many as I could find. So I was very aware that while most had great experiences, some found the application process difficult and had experienced a level of trauma and were quite bitter. So I started my application with my eyes very much open, and ready. I was borrowing a large… Read more

amount to purchase a vehicle.

I already had an application with ANZ verbally appraised as unlikely to be successful. Due to the parameters ANZ use. OMM started my application with having a much closer and personal look at my situation.

I found the whole OMM process easy. Email and phone communication was on point. I was given a loan offer quickly, and when I made changes to my request, the offer was changed quickly and resent to me. I understood my interest rate, and when I requested a lower rate I was given the suggestion of increasing my personal contribution to the purchase, which would lower the rate on my borrowings. And when I did this, the interest rate came down.

The funds were released to my seller quickly, and the deal finalised without any hassle. They had proposed a date for my first monthly repayment, and when I requested an alternative date to better suit my situation with my monthly salary, they were quick to make the changes.

I did receive daily email prompts to finalise my offer, when I was simply taking my time ensuring the vehicle was correct for me. This could have been construed as pushy by some, but since I was aware of the timeframe they try to work to, and my experience with the big banks where sometimes you sit waiting and don't even hear from them, these emails were fine.

All in all, I had a 100% perfect experience. I got what I wanted, and experienced none of the heartache others reported. I waited for the process to finish and monthly payments to be taken, before writing this review. This is why I rated this company 5 Stars.

Zac provided excellent customer service and was very helpful with my enquiry. He was professional, friendly and made the whole process easy. Really appreciate his support. Thank you!

I was on hold and Zac reached out via SMS acknowledging and thanking me for holding and if he could assist. After messaging him back with my inquiry Zac was able to assist without me having to stay on hold. The service and efficiency in the way I was assisted was extremely good customer service.

Was pleasantly surprised to receive a text message while waiting on hold from Zac, who was able to assist me through text. This meant I could hang up the ‘on hold’ call and not waste any time. 10/10 service Zac, thank you! Show details

as an initial new customer - wait times on phone are hideous, application times are even worse - unfortunately, the process was under way and I had to go with their service - now as a customer, the wait times are even worse - considering their crappy opening hours, staggering they make you wait so long - clearly running a string line customer service team on an even smaller budget

An employee "accidentally" tagged my application for withdrawal. I had to phone to discover this after I had waited for a response that I was told would come in 20 minutes. Long wait times on the phone. No response to emails. A text message response to declined credit. No detail as to why the application was declined. Show details

Enquired about a loan, contacted multiple times following up and when questioned about their ability to do a better deal was informed that they could beat any other offer and that my loan was already approved. I subsequently agreed to proceed and was asked to provide a number of documents, as well as cancelling my credit card so they could… Read more

arrange the funds that they had held.

Did everything they asked for and then a number of days later received a text asking me if I wanted to try their in house lending panel as it was declined, mind you I still have access to their approved funding portal?

Multiple emails sent, multiple follow ups made, multiple text messages sent asking for information and have received zero response after 3 days. Meanwhile, in the early stages I was called multiple times on a public holiday asking for information. I have also tried calling..... 5 times... 60+ minutes on hold with no answer.

I was also informed no credit was done however they have actually dont it multiple times.

I would steer clear from this organisation. They are truly atrocious and the level of customer service is non-existent.

J and D were the best. They were quick, patient and explained any queries that I had. They assisted on the phone when some of the other banks’ technology hit a snag and competently suggested the fix. They were personable and both had a sense of you-mah! The best part was that they went away and sharpened their pencils when I explained that I had… Read more

an offer from Revolut needing matching in order to consider going ahead with their loan offer. They didn’t just match it…they beat it significantly. All in all a very positive and painless financial transaction experience. Well done J and D …your boss should be giving you a pay rise. Cheers

Wonderful service from Zac! He noticed my number on the queue and messaged to see if he could help and he resolved my enquiry with regards to the new portal with speed and efficiency- very happy! Show details

Zac was very helpful in assisting with my enquiry. Receiving texts whilst on a lengthy hold to get through was appreciated. Zac reaffirmed our loan settlement had taken place and the timeframe for which it to land. He was very friendly too! Show details

I applied for personal loan ,the service I received from Joshua has been outstanding,stress free ,quick and efficient, all questions were answered, made the process smooth and uncomplicated, extremely happy with the service Show details

brilliant experience with this company! from initial contact on the phone with Josh to settlement, everything was easy to understand and laid out perfectly, great interest rate and no penalty in paying off early. they dealt with the dealership directly and email correspondence between the team was brilliant! thanks to Kelly, Barry and Angus! AAA***** Show details

Sabie was extremely helpful to me in a rather odd request situation. She was clear about what was needed and expectations it was refreshing that they were willing to look into my situation and look at ways they could potentially help while not guaranteeing my desired outcome Show details

I had such a fantastic experience with Charli at OMM! From start to finish, she made the entire process feel effortless and stress-free. Her professionalism, attention to detail, and genuine care really stood out. She kept everything clear and organised, answered all my questions with patience, and made sure I felt comfortable every step of the… Read more

way.

What could have been overwhelming was instead smooth and seamless thanks to Charli. Her friendly approach and efficiency made a huge difference, and I truly felt looked after throughout the whole experience.

I couldn’t recommend Charli at OMM more highly — exceptional service and an absolute pleasure to deal with!

Even though it took a while to get through to the team, once connected to Sabie any issues regarding settlement and repayment dates appeared to be easily rectified. Sabie was proactive, professional and very personable. Great customer service

If I could rate a zero I would. Don’t waste your time. Approved for an unsecured personal loan at 11.95% then advised “oh! Sorry this should have been secured!” Spoke to some broker who then offered $55,000 unsecured at an interest rate of 18.95%, a broker fee of $2,000 and an application fee of $695. Have made a complaint via their preferred channel and have heard nothing. Just go to a reputable place and not these loan sharks. Show details

Joshua was a great help navigating the loan process and getting me a competitive rate. I would definitely recommend money market for anyone looking to get a car loan.

Wanted finance for a large caravan, I filled out the Details required which took about 10 minutes, then received a call from Jake. Jake walked me through and fine tuned all the detail, in less than an hour from starting the whole process Jake had everything sorted and pre-approved ready for to start my search for a caravan. Jake is awesome, and… Read more

I'd recommend OMM as your first step to getting finance for your needs, especially if you've got Jake helping you. Thanks Jake!