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Reece
- 3 reviews
- 2 likes
100%+ interest
By the time I finished paying off my vehicle to these sharks I ended up paying over 100% interest with them having the audacity to send over the repo man with $1000 left on the bill -and rejected my hardship claim neglecting I’m a sole provider to a small family, ended up saving the vehicle with an additional loan and the vehicle later sold for $3000 after being laughed at and insulted for trying to sell it for $4000.
It was a $10,000 car that I ended up paying over $20,000 for
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Mark Ellbourne Southeast, SA
Car loan
Went for a car loan only to b told that because I collected a couple of centrelink payments over the Xmas period due to the covid slowing things down ,it was showing up as I was unemployed, when clearly I was as I was also receiving a wage ,not very fair on the average hard worker,cheers
1 comment
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Frederick RobertsonGreater Melbourne (Outer), VIC
The service was good but the rates of the line Ms to high at 22%
No very helpful but the interest rates are so high it's not funny even fair loyal customers and pay on time there should be a reward when you pay every loan on time
1 comment
Finance O.Finance One
Finance One is a risk-based lender. The Interest rates are determined by giving consideration to a number of aspects of the application and supporting information provided. Credit history, employment ... Read more
history, Residential history, and bank statement conduct are just some of the considerations used to determine the interest rate offered.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
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brian s.South East Queensland, QLD
Good company
I payed loan out early after 2 years,Fin One were great with finalising my account, would recommend them without a doubt, a good company, payments came out on time all the time,all correspondence was answered very promptly
1 comment
Finance O.Finance One
Hi Brian,
We are glad we could support you throughout - from getting a loan to your final payments stage. We pride ourselves in providing personalized customer service to suit your needs and financi... Read more
al situation. Thank you for your review and for being our valued customer at Finance One. We look forward to supporting you in the future.Similar opinion? Write a review on ProductReview.com.au!
Be aware
I do not recommend this company. Their interest rate is worth more than my car over by half. You pay several hundred dollars in advance and they’ll still give you a few hundred dollars in interest if you didn’t make a payment that week. Poor customer service and ethics. Stay clear. If I could turn back time I would
1 comment
Finance O.Finance One
Hi Amy, thank you for taking the time to write a review we appreciate the feedback you have provided. Unfortunately, we were unable to identify you within our client database. At Finance One, we assis... Read more
t to help people who are unable to obtain finance through traditional lenders such as banks, this is why our interest rates and fees are higher. If you would like to discuss this you are welcome to contact us on 1800 346 663 or feedback@financeone.com.au. Thank you - Finance One Team.Similar opinion? Write a review on ProductReview.com.au!
PeggySouth East Queensland, QLD
Awesome company
Absolutely satisfied with all my experience with Finance One and I would recommend them for a car loan.
Will definitely contact them again for any future loans.
Brilliant customer service
1 comment
Finance O.Finance One
Hi Peggy, thank you for the 5-star review and the recommendation! It thrills us to hear when our customers are satisfied with their experience at Finance One. Congratulations on finalising your loan - we look forward to assisting you in the future.
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JamesCentral Queensland, QLD
- 2 reviews
- 1 like
- Verified customer
Its been an ok experince
Finance one has been really good so far, i was recommend to them after a finance agent helped me find the best lender possible for my new car.
i do believe the payments im making are fair and adequate.
My only gripe is that i wish that they had better customer support service like a online webportal or app i could log on to, to check balances etc. I dont mind emailing or phoning, its just sometimes i perfer the ol fashion log on an check method :P
Heres to the next 4 years
1 comment
Finance O.Finance One
Hi James, we are so glad we could assist you on your journey for your new car! Thank you for the recommendation, at Finance One we are always looking for ways to improve our service - I will be sure t... Read more
o pass your idea onto the team. We look forward to assisting you throughout the duration of your loan.Similar opinion? Write a review on ProductReview.com.au!
Heath TiffinOutback, SA
- Verified customer
Job well done
Chanel Mullen had great customer service and made my experience with finance one so much better she did everything in her power to make this happen so im grateful for her time
1 comment
Finance O.Finance One
Hi Heath, thank you for the great feedback! We will be sure to pass your comments onto the team. Thank you for being a valued Finance One customer and I am sure Chanel would be thrilled to assist you again in the future.
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Review collected in partnership with Finance One
The reviewer stated that an incentive was offered for this review
coojSoutheast, SA
perfect
perfect in every way (reminds me of a song)very helpfull and understanding.i would recommend Finance 1 to anyone.if the others wont help Finance 1 will.thank you very much for helping me get back on my feet
1 comment
Finance O.Finance One
Hi cooj, we are singing along with you! thank you for leaving a 5-star review. Our core business value is to give everyday Australians a second chance. Thank you for entrusting in us and it thrills u... Read more
s to read that we assisted you in getting back on your feet. Thank you for being a valued Finance One customer.Similar opinion? Write a review on ProductReview.com.au!
Find out how Finance One compares to other Car Loans
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DennisWide Bay-Burnett, QLD
A big big Thank u to finance one
A big thank u finance 1 for going me a go i have just finalised my loan and would like to say how good they have been to me. They go above and beyond to help. Thank u again
1 comment
Finance O.Finance One
Congratulations on finalising your loan, Dennis! This is a real accomplishment and we are thrilled to hear that you felt the team went above and beyond to assist you. Thank you for choosing Finance One and we wish you all the best.
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Dt-hCentral Queensland, QLD
- 2 reviews
- 1 like
Exemplary help and services
When I approached finance one, I had poor credit but needed help to have a reliable vehicle for work. They worked with me, were very polite and to the point. I was treated with respect at all times and given options to go with. Helpful throughout when checking on my loan and when paying out the loan, were easy to contact and finalise. I would 100% recommend their services.
1 comment
Finance O.Finance One
Hi Dt-h, your review means the world to us! Finance One is all about improving the lives of everyday Australians. We are thrilled to know we were able to assist you with gaining a reliable vehicle for... Read more
work. We will be sure to pass your comments onto the team. We wish you all the best and thank you for being a valued Fiance One customer!Similar opinion? Write a review on ProductReview.com.au!
AnthonyGreater Melbourne (Inner), VIC
Thank you for giving me a chance to repair my credit rating
I've just come out of a Part IX debt agreement and as Finance One gave people like me a sniff of hope, i thought i'd take my chances at applying for a car loan. Unbeknown to me their rules had changed from wanting people to be at least half way through their debt agreement, to it needing to be paid off. Although i did pay it off, I still felt my chances were next to zero once i found out the new rules after applying. Nevertheless i thought i'd still give it a go and hope for the best, i must say it was the best decision i've ever made. Cassand...Read more
ra has been nothing but brilliant, her chirpy and lively personality really does shine through every time i've spoken to her. Thank you FO for giving me an opportunity to start being able to repair my credit rating.1 comment
Finance O.Finance One
Hi Anthony - thank you so much for sharing your personal story with us. Taking us on a journey through your lending experience with Finance One means the world to us. We know that owning a car is esse... Read more
ntial for everyday life and believe everyone deserves a chance at car finance. We will be sure to pass your review onto Cassandra and the team. Thank you from all the team at Finance One.Similar opinion? Write a review on ProductReview.com.au!
Excellent team
Great company to deal with, very helpful in every way and a awesome customer service team that are always understanding to your situation, would highly recommend these guys for any loan needs
1 comment
Finance O.Finance One
Thanks for the review, Matt. We love when we hear clients so happy that they would recommend our services - thank you! We will be sure to pass your comments onto the team. Thank you for being a valued Finance One customer.
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VicPerth, WA
- Verified customer
Great help through the whole process
Very helpful and organized everything when i first brought the car.
Everything went like clockwork during the whole term of the loan.
Will be looking at using again when ready to buy the next vehicle
1 comment
Finance O.Finance One
Thank you for the wonderful review, Vic. The team aim to provide 5-star service with each interaction they have with any client. They will be thrilled to hear your review. Thank you from all the team... Read more
at Finance One and we look forward to assisting you in the future.Similar opinion? Write a review on ProductReview.com.au!
Excellent service lovely staff
Georgia was a great help very polite and chased up customer i bought car off thank you . Great customer service
Helped me out alot would recommend you guys to others
1 comment
Finance O.Finance One
Thanks for the review, Jarrod. We love when we hear clients so happy that they would recommend our services - thank you! We will be sure to pass your comments onto Georgia and the rest of the team. Thank you for being a valued Finance One customer.
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LeslieGoldfields, WA
- 2 reviews
- 1 like
It is great.... happened very quickly
very satisfied
Was explained everything
They kept in contacted with me every step of the way
Nothing was to much trouble not only was there phone calls to keep me.updated also emails
1 comment
Finance O.Finance One
Thank you for your review, Leslie. The team take the time to fully explain all aspects of the loan and its processes. Thank you from all the team at Finance One.
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The reviewer stated that an incentive was offered for this review
Rachel H.South East Queensland, QLD
HIGH INTEREST RATE, too many fees and not helpful.
Currently have a car financed through them, their interest rates are really high, including their monthly fees charged on top
of that. During the coronavirus impact, my partner was out of work and I emailed them asking if payments could go on hold just until he finds a job. They weren’t able to assist with that and was only able to to hold off on only 2 payments. Even worse they also said to me that I need to increase my payments to pay off the outstanding amount. Do not recommend this company at all and we are planning on getting this loan with them paid off to pay someone other company with better interest rates and less fees. Do not recommend at all!
1 comment
Finance O.Finance One
I'm really sorry to hear this Rachel. We take our customer service very seriously and would like to investigate this further. Can you please contact 1800 346 663 or reach out to us via email customercare@financeone.com.au.
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JordynSouth East Queensland, QLD
- 2 reviews
Astronomical Interest Rates
The customer care team are good but this is overshadowed by the interests rates, they are out of this world. By the time that we pay our loan, we would have paid back more than half in interest.
If you can get finance elsewhere - do it!
1 comment
Finance O.Finance One
Hi Jordyn, thanks for taking the time to write a review we appreciate the feedback you have provided. Our mission is to provide finance solutions for those people who are unable to obtain finance thro... Read more
ugh traditional lenders such as banks, this is why our interest rates and fees are higher. If you would like to discuss this further please contact us on 1800 346 663 or feedback@financeone.com.au thank you.Similar opinion? Write a review on ProductReview.com.au!
Extremely happy !!!!
I’m grateful that Finance One was the one that approved my loan and gave me the chance to purchase my family car.
They honestly have the best customer service I’ve ever dealt with.
I would 100% recommend them to anyone.
I wouldn’t normally write a review but I was very happy with Finance One.
Thank you to the team :)
1 comment
Finance O.Finance One
Thank you for your amazing review, Paris. We love when we hear clients so happy that they would recommend our services - thank you! We are very fortunate to have a team filled with wonderful custome... Read more
r service representatives. Thank you from the team at Finance One and we wish you many safe adventures in your family car.Similar opinion? Write a review on ProductReview.com.au!
NathanRichmond-Tweed, NSW
perfect customer service
Great to deal with, keeps you up to date with everything. 2nd time I've dealt with the company 5 star rating from me will deal with them again in the future if needed.
1 comment
Finance O.Finance One
Thank you for the 5-star review, Nathan. It's so great to hear that you would use our services again. Thank you for being a valued Finance One client and we look forward to assisting you in the future.
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Questions & Answers
Leigh Robertsonasked
Hi can I get Car finance y iam in a part 9 agreement.. iam have a full time job taking home 900 a week..
1 answer
Finance O.Finance One
Hi Leigh,
Thank you for getting in touch with us. We can help you even with a part 9 agreement. Please reach out to us through our support page https://financeone.com.au/support/ or call us on 1800 346 663.
Perikli M.asked
Can I take out another loan if I already have one with you guys always paid on time would like to get another bike
No answers
Natasked
Hi what is the approval time for a car loan?
2 answers
Usually 24-48 hours, mine took a few days as my employer was slow in sending employment details
Finance O.Finance One
Hi Nat, thank you for submitting a question. Approval can happen in a little as 48 hours, subject to sufficient documentation being provided to assess the application. Be sure to check out our website for further information www.financeone.com.au
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Finance O.Finance One
Hi Mark,
adhering to responsible lending guidelines. We have noted your concerns and have passed them onto the relevant people. If you are unsuccessful in reaching your broker with any other queries, please contact our office on 1800 346 663 to discuss further.Thank you for taking the time to write a review, we appreciate the feedback you have provided. We take the time to assess each application individually as we have an obligation to do so when... Read more