Finance One

I agree with the one star reviews, they are bad, [Name Removed] is bad, hollow head, they don’t care about there customers and they will do everything they can to destroy your credit file

Awful experience. Staff lying about conversations "not had". Management, including CEO that are just greedy. No humanity or compassion whatsover. Took out a commercial loan. Staff lied about important conversations. They are the kings of bad credit loans and so their motive seems to be to get one stuck in a bad credit situation so they are the… Read more

only ones that can help you. Filed a judgement court so screwed my credit. Then have the cheak to say that they will provide any finance when this is paid off, when i said they screwed my credit to the extent that I cannot even get small things like a mobile phone!!

The CEO is as helpful as the cane toads! The legal manager lies out of her teeth!

@Finance one, dont respond to say call us and we will help. You are just greedy!

Will Only hurt your credit score as they won't report your loan repayments or loan payout to your credit file – I ended up having to take out a commercial loan for a car through this company in 2021 as my work vehicle broke down. This was my first time getting finance for myself so my credit file was clean in terms of defaults or anything like that. they offered a 21% interest rate and added roughly $2000 in a risk fee. Given my situation i elected to take… Read more

the loan so I could get back to work and figured at least when I pay it off it'll be good for my credit rating. I managed to be ahead of my repayments and even paid off my loan 3 years ahead of schedule. I was proud of this achievement and was excited to see my credit score improve with having successfully paid the loan. I asked when that should be added to my credit file and was told that they don't do positive reporting. Only negative. So with having them do a hard check on my credit when applying for the loan, taking a loan from this company has only hurt my score overall because they won't report the repayments or the successful payout of the loan. This in my opinion in unacceptable. Do not engage this company for finance.

Cameron went above and beyond – Im writing this reveiw for cameron as i think he went above and beyond his dutys as a loan consultant. I rang Cameron earlier this year about a loan but informed me i needed to be in my current job for 3 months. And cameron reached out to me later on and touched base to see how things was going and asked if i wanted to proceed. And with that my… Read more ·  1

wife is now happy and i feel allot better having my children in a new car. Especially in harsh tasmanian conditions. And the whole process took about 3 weeks but that was on me as i was away for work but once i was home and chose a car it was settled with 24 business hours. Cameron made the process so easy and made me feel comfortable taking out a loan from finance one. Im very happy with the weekly repayments. And ill happily be taking out another loan with finance one in the future for a car for myself. And ill be requesting to deal with cameron again. This bloke needs a pay rise or a promotion for his outstanding work and the level of pride he takes in his customers and his work. I cant recommend cameron and finance one enough if your looking for a loan. Cheers Matt Renshaw

Honestly one of the best finance companies I have dealt with – UPDATE: 2025 I have just gone for my third vehicle loan with Finance One and true to form, absolutely amazing! Nathan went the extra mile to ensure they could secure the best rate and finance options. And he’s an absolute friendly champion to boot. Could not recommend them more. And as a bonus you can actually finance a car up to 25 years instead… Read more ·  1

of the regular 7 years which helps people who aren’t looking for a high amount. Thanks Nathan, keep being an absolute legend.

The interest rates can be high but that is because there aren’t as many restrictions on who you can buy from, age of the car etc. also they give you a go if you have poor credit which is a leg up for anyone needing help with finances.

I particularly dealt with Codie (and Melanie)and if fabulous customer service doesn’t have a picture of them next to it, I would be disappointed. The turn around time was exceptional. The availability Codie had to take calls and respond to emails was second to none.

Very grateful for all of it!

Excellent service from the team at Finance One. They were professional, friendly, and made the entire process simple and stress-free. Highly recommend their services. Thank you!

Finance one is probably one of the best finance companies out their I would recommend them 100%. The customer service was very top notch. Very pleased and happy with them Show reply

I couldn’t recommend Cherie and the team at finance one more highly! From helping answer every question I had to sourcing answers for me quickly right through to the professionalism displayed great experience and would recommend to others immediately! Show reply

Would not recommend very very high interest plus risk fee at start of loan for example I borrowed $12,000 and total loan was $22,400. Also customer service is rather pore paid out loan then has taken them weeks to update credit file and when I questioned it excuse was oh we can only do it 1 day a month

I was late for payment one month and they allocated the subsequent payments incorrectly and reported it as multiple late payments to Equifax When I made a payment I specifically told them I am paying for a particular month and that was paid within 2 weeks but they Weng and reported

1) – Misleading T&Cs regarding fees 3) – Misleading and/or non-existent T&Cs regarding how interest is calculated and applied. 4) - Despite claiming to be a member of AFCA on their website, they used another entity which isn't a member of AFCA for the contract, so you effectively have no recourse. I took out a commercial loan and repaid it early.… Read more

Only to find you effectively have to pay most of the interest on the entire life of the loan even if you make additional repayments. There was also additional fees of nearly $2000 hidden in the loan, which I am also locked into paying the next four years’ worth of interest on , despite paying out early. None of this is specified in the contract. As the entity the contract is with is not a member of AFCA (different entity to what is advertised on their website – very sneaky), there is nothing you can do about it.

It’s been an amazing experience! Will definitely go through them again, you get to choose how you want to pay and when (weekly, fortnight, monthly) and great communication. Very happy with finance one. Show reply

I have had a car loan with Finance One for a number of years now due to personal and health challenges. Finance One were very understanding and gave me an option to settle the loan for a lesser amount. This option enabled me settle the loan and give me some financial relief that I really needed. Thank you very much to the Staff and management of Finance One. I am really happy that I now own the vehicle due to your empathy and assistance. Show reply

FO was always helpful during the term of my loan especially on my repayments, very lenient and attentive to all of my enquiries. Thank you for your kind service. Show reply

I can't thank finance one or Nathan enough thanks to them I can get my new fryer and do some repairs to my shop Nathan was with me all the way and was so helpful great job great company great people Show reply

Cherie has been excellent and extremely professional, she has been productive throughout the whole process of myself obtaining the loan, very easy process and quick. I am extremely satisfied with outcome. Show reply

Cherie was so helpful throughout the whole process from start to finish going above and beyond to provide amazing customer service, very informative throughout the whole process if I had any issues they were worked through promptly and professionally, amazing experience thanks so much Cherie and finance One highly recommend to any of my peers. Show reply

Cherie was absolutely amazing to deal with from start to finish. Her customer service and genuine care for clients was exceptional. She went above and beyond. Highly recommend. Show reply

This has been absolutely amazing and made so very easily by Cherie the communication levels were very easy to understand and if I had a question about something I didn’t understand clearly Cherie took the time and had the patience to be able to relay it to me so I could easily understand it. This whole experience has been extremely stressfree and… Read more ·  1

made easy thank you all for helping us with our loan we much appreciate it to the whole team at finance one Thank you Kind regards Stu

What a great company to deal with Especially Cherie so helpful and nothing a problem to her and very responsive to emails and phone calls I would not hesitate to recommend this company and definitely would ask for Cherie Thank you Show reply

I could not ask for more help from Lucy Taylor she was awesome so helpful throughout the process Show reply

One of the best loan companies I’ve gone through, Lucy was great at her job also always keeping me updated and helping me when I needed it. Show reply

Nathan is an asset to the business exceptional service from Nathan. Loan was a bit unusual but he went above and beyond to get me an approval and understanding of my situation

Very happy! Easy to deal with, fast, understanding when needed and always happy to help! I’d highly recommend them Show reply