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Reviews

Review distribution

5 star
237
4 star
13
3 star
1
2 star
1
1 star
8

HUS

HUSGreater Melbourne (Inner), VIC

Easy and helpful throughout the process.

published

Luke was really helpful through out the process of the loan, he was easy to communicate with throughout the process, will definitely ask for him to assist in the future.


This is great

published

Luke was great couldnt of asked for a better person one of the best person I have even been though if I even go though this again I hope to be with Luke

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1 comment
Finance One
Finance O.Finance One

The reviewer stated that an incentive was offered for this review

Tracey

Tracey

  • 2 reviews

Amazing, easy and compassionate!

published

Could not be happier with my experience with Finance One. It's not often you get such personalised customer service these days and it's a credit to the whole team that made the process from start the finish hassle free.
Thank you for being so compassionate and understanding and willing to do anything possible to make this experience not only easy to understand, but accessible while I was between work and home.
I would highly recommended Finance One to anyone looking for a loan!

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Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One
Simon

SimonSydney, NSW

Great Customer service and a pleasure to deal with

published

From the first phone call it felt as though I was dealing with a company that wanted to help me to finance a new vehicle nothing was an issue.
Personally I would like to thank Luke and I recommend finance one to anyone who needs finance. They dont operate like a bank they really want to help

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1 comment
Finance One
Finance O.Finance One

Jenna Mitchell

Jenna MitchellHobart, TAS

  • Verified customer

Great service

published

Company was so easy and fast,
Helped me every bit of the way
Especially georgia she was a great help,
Definitely considering going through this company again,
Thank you again

Transparency
Customer Service
Application Process
1 comment
Finance One
Finance O.Finance One

Hi Jenna, thank you for the 5 star review! We love to hear back from our customers that our service has been easy, fast and helpful. Georgia and the team will be thrilled to read your feedback. Thank you from all the team at Finance One.

Review collected in partnership with Finance One


Lia mila

Lia milaSouth East Queensland, QLD

Laura Breust was amazing she was very helpful

published

Laura B was amazing. She was very helpful I love work. Very good costumes service. She was very nice to talk to. she was so awesome I cant thank her enough for getting my loan, thank you

Transparency
Customer Service
1 comment
Finance One
Finance O.Finance One

Thank you, Lia, for your 5 star review! We love to hear our team has been helpful and your experience has been "awesome". Laura and the team will be very happy to receive your wonderful feedback. Thank you from all the team at Finance One.


Georgia was amazing!!!

published

Georgia was amazing to deal with super friendly and helped me get into my new car , easy and fast application and friendly staff, very happy with the loan amount ,thank you!!

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1 comment
Finance One
Finance O.Finance One

Thanks for the review Simon. ''Fast' and 'friendly' are great ways to describe the customer service delivered by our team. We will be sure to pass your review onto Georgia. Thank you for choosing Finance One.


Paul

PaulSouth East Queensland, QLD

Employee of the week

published

Wish all business could be conducted in the manner that Sheree M, has when talking with a client. She is professional,and helpful. Was always available to call, or would call back within minutes.Sheree was polite and i would do business with her again. This is my second time using this company. And very important to me was the fact that she was prompt. If she said she was sending, then it arrived in my inbox within seconds of our phone call. She wins employee of the week as far as I'm concerned.nothing was to much trouble.delightful person.

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Timeliness
Loan Start DateNovember 2019
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1 comment
Finance One
Finance O.Finance One

Thank you Paul for this glowing review. Sheree was absolutely ecstatic to hear your review. We are glad to know that you find Sheree as delightful as we do. Thank you for from all the team at Finance One.

CJae

CJaeSydney, NSW

  • 2 reviews

Very friendly, helpful Staff.

published

Sheree M from Finance1 was very professional friendly and helpful. Extremely thorough and great customer service from beginning to end. Overall happy with the outcome and would use Finance1 again.

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1 comment
Finance One
Finance O.Finance One

Amazing

published

Amazing customer service.. The team members are always helpful and understanding. If you are after a great finance company I highly recommend them. I wouldn't hesitate to use them again

Transparency
Customer Service
Loan TypeFixed Rate
1 comment
Finance One
Finance O.Finance One

Great service

published

Luke and the rest of the team were very helpful from start to finish great service and fast turn around highly recommend dealing through finance one. Happy outcome for myself and the seller

Transparency
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Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Hi Chris. Thank you for taking the time to write a review. Luke and team will be thrilled to hear that you would recommend Finance One to others. Thank you from all the team at Finance One.


Dylan

DylanGreater Melbourne (Outer), VIC

Finance One Review

published

I dealt with Sharna from finance one. She sorted my loan out within days, great customer service.
She kept in contact with me throughout the whole process

Highly recommend Sharna and the team at finance one.

November 23rd 2019 Update: Finance one

I got approved for my loan within 24 hours and all finalised within 3 days. This is the second time I have felt with finance one and its been a please.
Sharna helped me thru every step and made the whole process a breeze.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateNovember 2019
Car ModelHolden Colorado
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1 comment
Finance One
Finance O.Finance One

Stevenshaz

Stevenshaz

  • 2 reviews

Completed loan Agreement!

published
Loan TypeFixed Rate
Loan Start DateAugust 2015
1 comment
Finance One
Finance O.Finance One

Thank you Stevenshaz for your feedback. We are so please that we were able to assist you where others could not. We value your feedback and will forward your review onto the appropriate people. Thank you from all the team at Finance One.


Kiefer B.

Kiefer B.Gippsland, VIC

Fantastic

published

Luke has gone above and beyond to help me get this loan, absolute legend of a bloke, so calm, collected and professional throughout all of my applications. 100% would recommend

Transparency
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelHolden Rodeo RA (2003-2008)
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1 comment
Finance One
Finance O.Finance One

Thanks Kiefer B. for the 5 star review. The team pride themselves on delivering high quality customer service and it looks like Luke really delivered. Thank you from all the team at Finance One.

Muni Avinash ram

Muni Avinash ramGreater Melbourne (Outer), VIC

Im very happy

published

Customer service was 10/10 extremely good the loan is perfect I am happy
Im very satisfied with the rate Laura was extremely polite very kind and very helpful she did very well and help me with every needed

Transparency
Customer Service
1 comment
Finance One
Finance O.Finance One

Thank you Muni Avinash ram. Laura and the team will be thrilled to hear that you rate their customer service 10/10. Thank you for choosing Finance One and we look forward to assisting you in the future.

Bec

BecNorthern Region, NSW

  • 2 reviews

Annoyed

published

I have been a customer with finance one for almost 3 years and i have never missed a payment. I wanted to apply for a new car but they will only give me a 3 year loan term and not a 5 year loan as i need 5 to pay it to make the weekley repayments smaller.. i can more then afford my dream car with a 5 year loan
Not a good result for being such a great customer.
And also the fact they nearly charge as much in interest as your loan my last loan was $6000 paying back $10,600


Cindy

Cindy

  • 2 reviews
  • 1 like

Help was great

published

The help and patience from Sheree was awesome. Kept me informed all the way the through the process, was able to help me the best car to fit within my budget

Application Process
Timeliness
Loan TypeFixed Rate
1 comment
Finance One
Finance O.Finance One

Thank you, Cindy for your wonderful review! Sheree and the team will be delighted to receive your feedback. We look forward to assisting you in the future. Thanks so much from all the team at Finance One.


Fantastic

published

Quick and easy process. Luke and Makala were great to deal with. Comminication was great also, always there to answer any questions. I'm really happy with the outcome and would recommend to others

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateNovember 2019
Car ModelHolden Astra
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1 comment
Finance One
Finance O.Finance One

Thanks for the amazing feedback Rebecca! Quick and easy is a great way to describe our customer service. Makala and Luke will be thrilled to hear your review. We look forward to assisting you in the future.


Georgia Bloomfield

published

I couldn't praise Georgias workmanship any higher. She was nothing but helpful an understanding throughout my loan process. Going out of her way to help where she could. Made the process very easy

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateOctober 2019
Car ModelToyota HiLux MK7.I (2005-2008)
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1 comment
Finance One
Finance O.Finance One

Perfect

published

Easy to deal with plenty of comuntication
Paid out my other loan and gave me the new loan with out any hassle. Im looking forward to dealing with finance one again in the future

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Thanks for the 5 stars Barry. The team is all about communication and getting the job done with as little hassle as possible. We will be sure to pass your comments onto team. We look forward to assisting you in the future.


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Questions & Answers

Ashleigh B.

Ashleigh B.asked

Does anyone know finance ones bsb and account number?

2 answers
Elizabeth
Elizabeth

Not sure but on my welcome information they have bpay details might be worth checking through your paperwork

Finance One
Finance O.Finance One

Hi Ashleigh,

We no longer use direct deposit as a payment method, however we do accept payment over the phone using debit card, or you can use your unique BPAY details to make the payment. Details are provided in your welcome letter. We are also able to schedule direct debits if you wish.

You can contact customercare@financeone.com.au or call our office on 1800 346 663 and one the team will be able to help. I hope this has been of assistance. Makala, Finance One.


Curious

Curiousasked

Hey can you explain the prices to me please?

1 answer
Gringo
Gringo

Not sure what u meen


Get an answer from our members and Finance One representatives

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