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Finance One
4.7 from 369 reviews · View Statistics

Reviews

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James

JamesCentral Queensland, QLD

  • 2 reviews
  • 1 like
  • Verified customer

Its been an ok experince

published

Finance one has been really good so far, i was recommend to them after a finance agent helped me find the best lender possible for my new car.

i do believe the payments im making are fair and adequate.

My only gripe is that i wish that they had better customer support service like a online webportal or app i could log on to, to check balances etc. I dont mind emailing or phoning, its just sometimes i perfer the ol fashion log on an check method :P

Heres to the next 4 years

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateOctober 2020
Car ModelHolden Barina TM (Hatchback) CD
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1 comment
Finance One
Finance O.Finance One
Heath Tiffin

Heath TiffinOutback, SA

  • Verified customer

Job well done

published

Chanel Mullen had great customer service and made my experience with finance one so much better she did everything in her power to make this happen so im grateful for her time

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateAugust 2019
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1 comment
Finance One
Finance O.Finance One

Hi Heath, thank you for the great feedback! We will be sure to pass your comments onto the team. Thank you for being a valued Finance One customer and I am sure Chanel would be thrilled to assist you again in the future.

Review collected in partnership with Finance One

The reviewer stated that an incentive was offered for this review

cooj

coojSoutheast, SA

perfect

published

perfect in every way (reminds me of a song)very helpfull and understanding.i would recommend Finance 1 to anyone.if the others wont help Finance 1 will.thank you very much for helping me get back on my feet

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Car ModelHolden Commodore VE
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1 comment
Finance One
Finance O.Finance One
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Dennis

DennisWide Bay-Burnett, QLD

A big big Thank u to finance one

published

A big thank u finance 1 for going me a go i have just finalised my loan and would like to say how good they have been to me. They go above and beyond to help. Thank u again

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Car ModelToyota LandCruiser 100
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1 comment
Finance One
Finance O.Finance One

Congratulations on finalising your loan, Dennis! This is a real accomplishment and we are thrilled to hear that you felt the team went above and beyond to assist you. Thank you for choosing Finance One and we wish you all the best.

Dt-h

Dt-hCentral Queensland, QLD

  • 2 reviews
  • 1 like

Exemplary help and services

published

When I approached finance one, I had poor credit but needed help to have a reliable vehicle for work. They worked with me, were very polite and to the point. I was treated with respect at all times and given options to go with. Helpful throughout when checking on my loan and when paying out the loan, were easy to contact and finalise. I would 100% recommend their services.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateAugust 2018
Car ModelNissan Navara D22
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1 comment
Finance One
Finance O.Finance One
Anthony

AnthonyGreater Melbourne (Inner), VIC

Thank you for giving me a chance to repair my credit rating

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateOctober 2020
See all answers
1 comment
Finance One
Finance O.Finance One

Excellent team

published

Great company to deal with, very helpful in every way and a awesome customer service team that are always understanding to your situation, would highly recommend these guys for any loan needs

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Thanks for the review, Matt. We love when we hear clients so happy that they would recommend our services - thank you! We will be sure to pass your comments onto the team. Thank you for being a valued Finance One customer.

Vic

VicPerth, WA

  • Verified customer

Great help through the whole process

published

Very helpful and organized everything when i first brought the car.
Everything went like clockwork during the whole term of the loan.
Will be looking at using again when ready to buy the next vehicle

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Excellent service lovely staff

published

Georgia was a great help very polite and chased up customer i bought car off thank you . Great customer service

Helped me out alot would recommend you guys to others

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
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1 comment
Finance One
Finance O.Finance One

Thanks for the review, Jarrod. We love when we hear clients so happy that they would recommend our services - thank you! We will be sure to pass your comments onto Georgia and the rest of the team. Thank you for being a valued Finance One customer.

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Leslie

LeslieGoldfields, WA

  • 2 reviews
  • 1 like

It is great.... happened very quickly

published

very satisfied
Was explained everything
They kept in contacted with me every step of the way
Nothing was to much trouble not only was there phone calls to keep me.updated also emails

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Thank you for your review, Leslie. The team take the time to fully explain all aspects of the loan and its processes. Thank you from all the team at Finance One.

The reviewer stated that an incentive was offered for this review

Rachel H.

Rachel H.South East Queensland, QLD

HIGH INTEREST RATE, too many fees and not helpful.

published

Currently have a car financed through them, their interest rates are really high, including their monthly fees charged on top
of that. During the coronavirus impact, my partner was out of work and I emailed them asking if payments could go on hold just until he finds a job. They weren’t able to assist with that and was only able to to hold off on only 2 payments. Even worse they also said to me that I need to increase my payments to pay off the outstanding amount. Do not recommend this company at all and we are planning on getting this loan with them paid off to pay someone other company with better interest rates and less fees. Do not recommend at all!

Transparency
Customer Service
Incentivised ReviewNo
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

I'm really sorry to hear this Rachel. We take our customer service very seriously and would like to investigate this further. Can you please contact 1800 346 663 or reach out to us via email customercare@financeone.com.au.

Jordyn

JordynSouth East Queensland, QLD

  • 2 reviews

Astronomical Interest Rates

published

The customer care team are good but this is overshadowed by the interests rates, they are out of this world. By the time that we pay our loan, we would have paid back more than half in interest.
If you can get finance elsewhere - do it!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
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1 comment
Finance One
Finance O.Finance One

Extremely happy !!!!

published

I’m grateful that Finance One was the one that approved my loan and gave me the chance to purchase my family car.
They honestly have the best customer service I’ve ever dealt with.
I would 100% recommend them to anyone.
I wouldn’t normally write a review but I was very happy with Finance One.
Thank you to the team :)

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Car ModelMazda CX-7
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1 comment
Finance One
Finance O.Finance One
Nathan

NathanRichmond-Tweed, NSW

perfect customer service

published

Great to deal with, keeps you up to date with everything. 2nd time I've dealt with the company 5 star rating from me will deal with them again in the future if needed.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Car ModelNissan Navara NP300 / D23
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1 comment
Finance One
Finance O.Finance One

Thank you for the 5-star review, Nathan. It's so great to hear that you would use our services again. Thank you for being a valued Finance One client and we look forward to assisting you in the future.

Tony W.

Tony W.Central Queensland, QLD

Great customer service.

published

This now the third time I have dealt with this company, and, as always the customer service provided was excellent. Sheree was always friendly and helpful through the whole process.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Car ModelVolkswagen Amarok
See all answers
1 comment
Finance One
Finance O.Finance One

Thank you for the review, Tony. We are so happy to hear that the customer service you received was excellent. We will be sure to pass your comments onto Sheree and the rest of the team. Thank you for being a valued Finance One customer!

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Tim

TimCentral Highlands and Goldfields, VIC

Perfect car - service at Finance one was outstanding

published

Outstanding Customer service second to none. A very relaxed experience and overall I could not be happier!
Sheree made the process so easy to understand and wet above and beyond

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
See all answers
1 comment
Finance One
Finance O.Finance One

Thank you kindly for your feedback, Tim. We are so happy to hear that Sheree made the process relaxed and easy to understand. Thank you from the team at Finance One.

Very happy with the loan

published

very happy with the out come with the loan. How ever there was a slight miss commutation with the dealer an the loan for the extra tinted windows. But very happy with sheree was a pleasure talking.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
See all answers
1 comment
Finance One
Finance O.Finance One

Thank you for your review, Chris. We're so happy you had a great experience with our consultant Sheree. We're very lucky we have her on the team. Thank you from all the team at Finance One.

Wendy

WendyMetropolitan Adelaide, SA

Finance 1 gave me a chance when I needed.

published

I hadnt had credit in almost 20 years. Noone wants to give a loan to anyone with no credit history. Finance 1 gave me the chance. Always great service.
Thank you.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateOctober 2019
Car ModelHyundai ix35 LM.I Highlander
See all answers
1 comment
Finance One
Finance O.Finance One

Hi Wendy, thank you for the 5-star review. This is what we are all about - giving people a 'second chance'. We will be sure to pass your comments onto the team. Thank you and we look forward to assisting you in the future.

GlenDave

GlenDaveSouth East Queensland, QLD

I’m going to need a bigger boat.

published

Sheree was very polite, respectful and very helpful. My loan with finance one was made easy with Sheree’s support and she was always open to any of my questions. Thanks you Sheree and the finance one team.

Application Process
Timeliness
Incentivised ReviewNo
Car ModelNissan Navara D40
See all answers
1 comment
Finance One
Finance O.Finance One

Thanks for taking the time to write a review, GlenDave. Sheree and the team loved hearing your feedback. Thank you for choosing Finance One and we look forward to assisting you in the future.

Corco

CorcoSouth East Queensland, QLD

Stress free application

published

The loan application was stress free And Sheree was great to deal with , quick to reply to emails and messages . Overall very happy especially the outcome, thanks heaps finance one

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
See all answers
1 comment
Finance One
Finance O.Finance One

Thank you Corco for the 5-star review. Sheree and the team will be thrilled to hear that you found your loan application stress-free. Thank you from all the team at Finance One.

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Questions & Answers

Perikli M.

Perikli M.asked

Can I take out another loan if I already have one with you guys always paid on time would like to get another bike

No answers
Nat

Natasked

Hi what is the approval time for a car loan?

2 answers
Riss
Riss

Usually 24-48 hours, mine took a few days as my employer was slow in sending employment details

Finance One
Finance O.Finance One

Hi Nat, thank you for submitting a question. Approval can happen in a little as 48 hours, subject to sufficient documentation being provided to assess the application. Be sure to check out our website for further information www.financeone.com.au

Jackie M.

Jackie M.asked

I have never had a loan before is Finance one a good option?

1 answer
Finance One
Finance O.Finance One

Hi Jackie, thank you for your question. We hope that our reviews have given you some insight to our products and services. We are able to consider applications for vehicle loans for people that have not had credit in the past. If you would like to apply you can contact our customer service team on 1800346663 or enquire here https://financeone.com.au/lifestyle-loans/car-loans - The Finance One Team.

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