Brisbane Pet Surgery

Okay a bit of a story but so terribly disappointed. We have had nothing but excellent outcomes with vet, Scot Plummer, and so didn't hesitate to recommend this clinic to our son, who's mini dachshund needed an operation on one of his rear legs. So he made an appointment, had a consultation and diagnostic x-rays done. He was quoted $6000 and while… Read more

a bit more expensive that expect and researched,he booked in for the surgery. He returned home and about an hour later received a phone call saying if he could bring Devon straight back it would be $5000, because they have had a cancellation. Unfortunately, that was not possible and so he kept his original appointment. While is was a saving of $1000, he does work and also had to budget for the surgery. If he had known it would have been a saving of nearly $3000, as the bill came to $7977.16, he would have returned and we would have loaned the money to him. Then the day before surgery another phone call, approximately 1:30pm asking whether Devon could be brought in for his surgery as another cancellation, but as he had been fed etc, didn't want to take the risk of complications. Day of surgery and nurse advises that $6000 was a low quote and it could be up to $8000. You can image the shock!!! So, it appears that amazingly a surgery that could been done for $5000, if you took a cancellation, drastically goes up to $8000 when you keep your appointment. I'm wondering if this is because you are covering costs for a "visiting" surgeon and who had bookings cancelled, but he still needs to be paid. I can't express how disappointed I am in this clinic. The "philosophy" on their website is extremely misleading. We will never use this surgery again, which saddens us because we thought we had finally found our forever clinic.

Fantastic service and excellent doctors and nurses. They operate on my dogs leg and she is perfect. Thanks to Scott and his team

Two unsuccessful cruciate knee operations on the same leg by [Name Removed]. Z-Lig failed (snapped inside dog’s knee as confirmed by specialist) and MMP done after I returned to BPS less than 3 months after first surgery where he tried a second time to correct the joint instability. Once again, the surgery was unsuccessful. I ended up entrusting a… Read more

specialist who performed a TPLO (referred to as gold standard) which this clinic does not do. My dog is now walking after months of pain and crate confinement due to the inadequate treatment performed at BPS. I do not recommend this clinic and urge you to mention this clinics name to other vets to gain their input too! My experience is not unique. Please get second opinions and see a specialist. Would’ve saved me lots of money and heartache.

First experience with BPS – Took my dog here to be desexed. Kylie on the phone could not have been more helpful and discussed everything I wanted to know. Booked my pup in and in the day Phoebe gave me all the post care info I needed. This place runs like a well oiled ms home and they loved my pup as much as I do. I’ll be recommending to all my fam and friends

[Content Removed], at best – MAL. PRACTICE. [Content Removed]. I had both patellas of my little rescue Chihuahua done at Brisbane Pet Surgery. My poor girl is now worse off than before. So far, I have spent an additional $1,000 in vet bills to have her properly assessed, as she was visibly in pain which was confirmed by several professionals. When I went back into Brisbane… Read more

Pet Surgery to have her assessed by the surgeon, I was told - after a manual assessment - that 'everything was in the right place' and that 4-5 months post surgery were 'early days'.

She was not given any pain medication and whilst I was told to put her on weekly pentosan polysulphate injections, they did not bother giving her one. Instead, I went to my local vet for that.

Upon having x-rays done - by my local vet, as well - it turns out that her LEFT LEG has NOT HEALED, and that the RIGHT LEG's PATELLA is IN PIECES that are currently being reabsorbed by her body. So she basically DOESN'T HAVE A PATELLA ANYMORE and her leg is held together solely by the ligament. [Content Removed].

The right leg looked like a butcher had a go at it after surgery.

When my vet enquired about x-rays on several occasions [before and after having x-rays done by them directly], it turns out... BRISBANE PET SURGERY DID NOT TAKE ANY X-RAYS. AT ALL. Not before the surgery, not after to see if everything was in place. NOT AT ALL. At least that's what they're claiming.

This is nothing short of negligence considering that she was undergoing MAJOR SURGERY at Brisbane Pet Surgery.

At this stage, amputation is one option for my little girl. However, she would need at least ONE healthy leg to stand on. As this is not given [BPS messed up both legs after all], we are at this stage still exploring options with a SPECIALIST SURGEON.

Whilst Brisbane Pet Surgery provides procedures in an allegedly cost-effective manner, it is clearly done at the pet's cost.

This is what you [don't] get:

NO OVERNIGHT MONITORING AFTER MAJOR SURGERY [you can do so at your own cost or privately]; NO AFTERCARE; Actually, NO CARE AT ALL. Even WHEN THINGS GO WRONG. NO ACCOUNTABILITY.

IRRESPONSIBLE to say the least.

The surgeons are certainly not the ones going home with less in their pockets. Be very clear that the SAVINGS at Brisbane Pet Surgery are achieved AT THE COST OF YOUR PET's HEALTH CARE.

After an estimated 13 years of abuse, my girl certainly deserved better for her retirement years.

I CANNOT RECOMMEND BRISBANE PET SURGERY.

If you are truly interested in your pet's health, seek out a specialist surgeon for their surgical interventions.

DO NOT USE BRISBANE PET SURGERY.