Greencross Vets

I just want to say that having had less than satisfactory experiences at Greencross Vets located at Pimpama and Oxenford, we have now found an amazing Greencross Vet at Upper Coomera Queensland. The whole staff are top notch. The reception staff, the wonderful nurses and then, thank God for Dr Stuart our vet. He is second to none in both his… Read more

manner, his care and his knowledge .I had given up on Greencross to be honest until Dr Stuart started practice at Upper Coomera. We have an 18 year old Maltese named Mickey who is in the last stages of his lovely little life and we couldn’t ask for better care for him. We also have Benji dog and Aslan cat and we know that they are all in the best hands. Thank you Stuart and your lovely staff who are also a pleasure to speak to. It’s a good feeling to receive calls from the staff to ask how Mickey is going. God Bless and thank you.

I recently had to say goodbye to my little Shih Tzu x Maltese boy of 13 years at the Macedon Ranges Woodend Green Cross Vet practice. The care and love I received was beautiful. When I arrived I was met by a vet nurse who took me around the side of the building so I didn’t have to go through the reception area. A room was all prepared for the… Read more

final goodbye. Dim lighting, candles and a quiet serene atmosphere. The nurse explained everything to me with so much compassion and the vet Dr Chloe came in to check my baby and explained the procedure. Everything was done with so much understanding of what a fur baby parent is going through at this sad time to make the last moments for me with my baby as smooth as possible. After the final breath was taken they left me to say my final goodbyes alone and was told to take as long as I needed. I could then leave out a side door and go back to the car without being seen by other clients or staff. When I eventually left the nurse came out to me to check on me to make sure I was alright. I was so grateful for the sympathetic and empathetic understanding from these wonderful people. A few days later I received a lovely card from them and a framed card of his paw print. I can’t tell you how much this care and understanding meant to me at this time.

Very disappointed with my recent experience at Greencross Vets Carrara. When I booked my dog’s appointment over the phone, I clearly stated multiple times that the appointment was for the annual tick injection only. I also explained that my dog already uses Advocate spot-on treatment because he cannot tolerate tablets, and this already covers… Read more

heartworm prevention.

During the booking call, the yearly heartworm injection was briefly mentioned, but I did not agree to it and reiterated that I only wanted the tick injection.

As I work night shifts, my partner brought my dog to the appointment for me. My dog was then given a yearly heartworm injection anyway, without my consent. I have since confirmed with my partner that nobody discussed this additional treatment with him or asked for approval before administering it.

I have now been charged for a treatment I did not authorise, my dog was unnecessarily subjected to two injections instead of one, and I still need to continue using Advocate regardless because it covers the intestinal worms he still requires protection for.

What upset me most was feeling completely unheard throughout the process. At no stage did anyone contact me to clarify anything despite my instructions being clear during the booking call.

I would strongly encourage clearer communication and proper consent processes moving forward.

The vets looked after my cat ,very well I am very happy with them .thank you .

I think they are great,especially with looking after my 15year old staffie

I brought my cat in after she began pawing at her mouth, they quickly decided she needed some teeth extracted. After a week or so, it was apparent the extractions made no difference. After another check up, a retained root was discovered & another surgery was performed. This too made no difference. Over a period of 4 months I was taking my cat… Read more

there, at one stage they even suggested the pawing at the mouth could be a habit & so i stopped her pain medication....BIG mistake..! They then referred my cat to ARH Minchinbury, to a surgeon, he had a look & said the issue doesn't require surgery (still charged me $750), he did say that it could be due to the previous teeth extractions not being done correctly, & then referred my cat to ARH Homebush, slightly better, the vet there was very thourough, although she claimed the problem is a flea infestation..! My cat has not had fleas for 5 years..! She went on to say the issue is allergies. I spent hundreds on what was supposed to be a specialized diet, only to discover it was not specialized at all (thanks PetBarn..!!). A CT was also suggested BUT apparently it may not even show the issue if its an allergy, so it could cost me $5000 for nothing..! I went back to Greencross & they conducted a few tests (not cheap..!! but mostly unneeded). At this time i decided to seek a second opinion. I should point out now- from my first visit to Greencross, i mentioned that my cat had a build up of gunk in her left eye, i mentioned this to every vet & vet nurse there, their response was to just wipe it clean, nothing more. At the time i made an appointment with another vet, her eye started to look very different, so the second opinion i was seeking, now changed to seeing an Ophthalmologist. They diagnosed my cat with Uveitis & secondary glaucoma. Shortly after this, my cat had to have her eye removed. The initial pawing issue still remains. This is a VERY condensed version of events. Since last July, i have spent over $12,000 (not all at Greencross). The Ophthalmologist i saw, had one of her GP vets to take a look at my cat & she diagnosed FOPS & said it is a dental issue (which differs from ARH Homebush diagnosis of allergy). Bottom line- under no circumstances would i take an pet to Greencross OR ARH Minchinbury for ANY procedure. I'm sure they can handle things such as vaccinations, microchipping & other small procedures....but that's about it.

I am sorry to have to give such a negative review but i certainly don't believe my cat got the treatment she deserved. Every single day, multiple times my cat is pawing at her mouth despite spending over $6000 between Greencross Penrith & ARH Minchinbury & Homebush with no improvement & no real diagnosis, i am desperately trying to save for her to see a dentist or have a CT scan. I believe Greencross misdiagnosed my cat & i'm left to fix up their mistake....

When we first came to Greencross South Morang we had a fairly sizeable fur family, 3 cats and a Lab. We had been to a few different vets in the area on and off when our babies where younger, but as they got older and issues came up we settled on Greencross. We always try to see Dr Matt, he is an absolute asset to the place. He is gentle and kind,… Read more

but explains things in real terms, so you know whats going on. He doesnt make you feel bad for expressing emotions, and he has seen me cry on more than one occasion. He remembers you and your pet and when our Lab passed he sent us a heartfelt condolence email. He handles everything gracefully even when his iwn pet passed, he came and worked through it. Theres another member of staff - Scott - he is also amazing. No animal is too small or insignificant to not care about and he has talked me through a number of bird rescues and genuinely has the best customer service. My experince of Greencross is one of relief, support and somewhere you can rely on to get the best care for your pet, and you. Thank you Greencross South Morang, you are Angels ❤

We are so incredibly grateful to Dr Philippa and the team in Hornsby for the care they gave our tiny Frenchie when he was really unwell. It was such a stressful time for us, but from the moment we walked in, we felt supported, reassured, and genuinely cared for. After a failed visit at ARH and a few hundred dollars later, we found Dr Philippa, who… Read more

treated him with so much kindness and attention, and only thanks to her, he’s now happy and healthy again. You can tell she truly loves what she does, and that makes all the difference. Thank you for taking such good care of our little boy — we’ll never forget it

I have Ollie in my profile picture and my cat Harold also as members. Also wags, the dog who passed away as a member in his senior years. The vets and nurses are so caring and knowledgeable with any advice. The compassion and care I received with helping me arrange cremation for wags was excellent. Would recommend them to anyone

Im so very happy with Greencross Vets Maroubra all the staff are excellent the vet I saw was excellent as well im not good with names I wouldn't go anywhere ealse so informative explains well caring no judging place is beautiful and clean I could go on and on I wanted to put 100 stars im a animal lover vegan rescuer so having a great vet means so much to me

Unprofessional came in to get a check up on stitches for them to take hin walk in to the room and not even a minute later walk out when I asked about pain medication completely avoided the topic will never be coming back here and and neither will my friends or family

Paid $1235 for my 3 yr old dog to have an ultrasound to find root cause of frequent UTI’s. Discovered she has only 1 kidney which is also failing. Tech advised she would send through full report with recommendations. This was not done! UTI after UTI and $5000 spent, I believed my vet was working from the ultrasound report to find the cause.… Read more

Finally went to a vet specialist who also sought report. Greencross assured all parties would receive it. They made multiple excuses about the delay but deceitfully never sent it. Went back to Emergency Greencross vet a few weeks later who read screen notes to say ‘report was never done’. Contacted Practice Manager & received the ultrasound some SEVEN MONTHS later. My pup’s deteriorated kidney has been in distress for 7 months and I've spent $5000 on wasted tests due their negligence.

I have been a Greencross client for more than 10 years, I don’t think they care about the animals they only want to take your money. I’ve been in a few clinics and they are all the same money hungry. And I don’t believe all the five stars they got.

I just had to put down my two year old dog the staff showed compassion and empathy I did struggled with my decision and they helped me right to the end. Thank you

We changed vets on the recommendation of friends, the team at Greencross Burwood have lived up to their reputation. The care provided by Matt and the team for Billie has been outstanding. I have never seen Billie so relaxed with a vet before! Matt's knowledge and treatment methods have been exceptional for Billie's cardiomyopathy condition. The… Read more

12-month pet care plan has been a money saver, and the 24/7 on-line support gives peace of mind, knowing there is someone to turn to if the need arises.

Greencross have been nothing but awesome with both my cats .. I felt nothing but compassion when my girl cat had to cross over , and also the service o receive with the 12kg lump called Steve .. do recommend

We’ve entrusted Greencross Vets with our cat for the past 16 years at a number of locations in Queensland and NSW and cannot imagine that we could receive better service anywhere else. Staff are particularly competent, caring and accommodating. Highly recommend Greencross Vets.

All the vets at my local Greencross Vets are amazing and very caring. They take the time to fully explain everything and their examination of my pet is comprehensive. Their prices are reasonable and also offer installment payments.

Have been taking Poppy (Cavoodle) to Greencross nearly all over her 6 years. Very happy to recommend this practice. Dr Prue is very good with Poppy and we appreciate her care and attention to our pet welfare

Greencross vets are terrific. Always attentive, friendly and give great care to our Bello. Their location is good as there’s always one close by and they handle claims for you. Great service