2,177 reviews
I brought my cat in after she began pawing at her mouth, they quickly decided she needed some teeth extracted. After a week or so, it was apparent the extractions made no difference. After another check up, a retained root was discovered & another surgery was performed. This too made no difference. Over a period of 4 months I was taking my cat… Read more
there, at one stage they even suggested the pawing at the mouth could be a habit & so i stopped her pain medication....BIG mistake..! They then referred my cat to ARH Minchinbury, to a surgeon, he had a look & said the issue doesn't require surgery (still charged me $750), he did say that it could be due to the previous teeth extractions not being done correctly, & then referred my cat to ARH Homebush, slightly better, the vet there was very thourough, although she claimed the problem is a flea infestation..! My cat has not had fleas for 5 years..! She went on to say the issue is allergies. I spent hundreds on what was supposed to be a specialized diet, only to discover it was not specialized at all (thanks PetBarn..!!). A CT was also suggested BUT apparently it may not even show the issue if its an allergy, so it could cost me $5000 for nothing..! I went back to Greencross & they conducted a few tests (not cheap..!! but mostly unneeded). At this time i decided to seek a second opinion. I should point out now- from my first visit to Greencross, i mentioned that my cat had a build up of gunk in her left eye, i mentioned this to every vet & vet nurse there, their response was to just wipe it clean, nothing more. At the time i made an appointment with another vet, her eye started to look very different, so the second opinion i was seeking, now changed to seeing an Ophthalmologist. They diagnosed my cat with Uveitis & secondary glaucoma. Shortly after this, my cat had to have her eye removed. The initial pawing issue still remains. This is a VERY condensed version of events. Since last July, i have spent over $12,000 (not all at Greencross). The Ophthalmologist i saw, had one of her GP vets to take a look at my cat & she diagnosed FOPS & said it is a dental issue (which differs from ARH Homebush diagnosis of allergy). Bottom line- under no circumstances would i take an pet to Greencross OR ARH Minchinbury for ANY procedure. I'm sure they can handle things such as vaccinations, microchipping & other small procedures....but that's about it.
I am sorry to have to give such a negative review but i certainly don't believe my cat got the treatment she deserved. Every single day, multiple times my cat is pawing at her mouth despite still being on pain medication, i am desperately trying to save for her to see a dentist or have a CT scan. I believe Greencross misdiagnosed my cat & i'm left to fix up their mistake....
We are so incredibly grateful to Dr Philippa and the team in Hornsby for the care they gave our tiny Frenchie when he was really unwell. It was such a stressful time for us, but from the moment we walked in, we felt supported, reassured, and genuinely cared for. After a failed visit at ARH and a few hundred dollars later, we found Dr Philippa, who… Read more
treated him with so much kindness and attention, and only thanks to her, he’s now happy and healthy again. You can tell she truly loves what she does, and that makes all the difference. Thank you for taking such good care of our little boy — we’ll never forget it
13 yrs with them. Olivia & staff are so Professional KIND & THEY FOLLOW UP. from REGGIE has gone to dog heaven - ROSE 12yrs had cancer in elbow treatment was short term . the only way to cure it IS TO AMPUTATE AT THE SHOULDER . a front leg. 3 weeks getting her balance & confidence she is back to normal, they just get on with it ! vivien & chass
Reviews with attachments
Thank you Greencross team for looking after our Groodle “Fox”. Every visit we have been impressed with your level of service and noted your staff go above and beyond to look after us. Recently Vet Laura has helped us with health issues and concerns that showed her dedication to her profession and supporting new puppy parents. Unfortunately… Read more
recently we had to have Fox sedated to have some mats removed from his ears that he ended up with from a stay at a boarding kennel. Vet Charlotte helped with this and in the end a very patient caring and dedicated vet nurse at Caloundra managed to brush them out rather than shaving his ears and preventing the discomfort from this procedure. We have also had excellent service from the Kawana team and lovely vet Agata. We have found Healthy Pets Plus a great product as well.
Always caring, flexible with my difficult transport issues, help with managing waiting pets that my dachshund might decide to take offence at and bark aggressively! In short they are amazing at being helpful managing their pet clients and elderly owners
Greencross Vets have been absolutely amazing. They’ve taken such great care of my dog Lilo over the years, and I couldn’t be more grateful. The entire team is kind, professional, and truly dedicated. It’s always a positive experience, and I feel confident knowing my pet is in such good hands
Great service and staff are so care of your needs and of course my two little puppies
The continued well-being of my pets has always been of the utmost importance to me. Greencross Vets in Margaret Street has consistently provided professional, highly skilled care to my pets in a safe, friendly, comfortable environment. I would not trust my cats and dog with any other vet clinic.
Dexter has been diagnosed with adrenal cancer. Greencross Barolin Team is the best support for Dexter's check ups and several tests. Thank you Team for your support.
I was referred to Green Cross South Toowoomba a few years ago when my Golden Retriever had a litter of puppies. Kara and the team provided such wonderful care and advice. When I moved 5 hours away, I sought out another Green Cross Vet to be our go to and Barolin Green Cross in Bundaberg fitted the bill completely. The team there have been… Read more
absolutely wonderful, from when you walk in the door, to when you leave. They are accommodating, caring, thoughtful professionals and I highly recommend them and the Healthy Pets Program, as it allows you peace of mind with the cost of seeing the Vet. Kudos Barolin!
For many years now (and several cats), the care we have received from all the staff at Greencross has been nothing short of exemplary, especially when it comes to ensuring that in the senior years, we have had the utmost professional and personal guidance and management.
Charlotte at Kawana Green Cross always so caring. Best vet we have ever had. Hamish loves her and he has been in Healthy Pets Plus for years and it has saved us so much money.
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I am very happy with the service. Always friendly and happy to answer questions of concern. Highly recommended.
My puppy dog loves going to the vet. Always friendly & give him lots of attention. 100% feel cared for everytime I bring him for a visit.
Genuinely the most caring and attentive vet service I’ve had. Empathetic to vets and also to people. It’s really clear that they take a holistic approach to care and it’s just incredible to see.
Ellenbrook Green Cross Vets is amazing! My boy Baileys loves going in to see the ladies. They are all professional, helpful and kind. The work is completed to high standards and I always feel reassured/ at ease. We have been here many times in Baileys first year and will continue, Thankyou
Have been a Greencross customer for over 5 years now, and couldn't be happier with the support from the team at Wyong. Emma is the primary vet that we see and she is the best vet we've ever worked with, but the whole team have been absolutely fantastic with any issues with our 3 pups.
Took a while for my Calico to warm up to the Vet/Doctor but now her monthly health check is a no stress situation and just a pleasant outing to see a friend
In-depth reviews
When we first came to Greencross South Morang we had a fairly sizeable fur family, 3 cats and a Lab. We had been to a few different vets in the area on and off when our babies where younger, but as they got older and issues came up we settled on Greencross. We always try to see Dr Matt, he is an absolute asset to the place. He is gentle and kind,… Read more
but explains things in real terms, so you know whats going on. He doesnt make you feel bad for expressing emotions, and he has seen me cry on more than one occasion. He remembers you and your pet and when our Lab passed he sent us a heartfelt condolence email. He handles everything gracefully even when his iwn pet passed, he came and worked through it. Theres another member of staff - Scott - he is also amazing. No animal is too small or insignificant to not care about and he has talked me through a number of bird rescues and genuinely has the best customer service. My experince of Greencross is one of relief, support and somewhere you can rely on to get the best care for your pet, and you. Thank you Greencross South Morang, you are Angels ❤
Beware Of This Veterinary Clinic GREENCROSS/PETBARN – KITTY'S 80 YEAR OLD GRANDMOTHER TRYING TO GET HELP AND JUSTICE FOR KITTY *****THIS VET HAS ALMOST COST US THE LIFE OF OUR FAMILY CAT AND ARE NOW REFUSING TO SAVE HIS LIFE AGAIN WITH THE SURGERY HE NEEDS***** Took my boy there for his yearly vaccinations and health check up , requested his ears to be cleaned at the same time . WORST decision I… Read more
have ever made going to this vet, they lost the end of the cottonbud inside his ear , then proceeded to probe at his ear trying to remove it , after telling them to stop , they proceeded to take him and sedate him , they decided after all of this that he needed emergency surgery to surgically remove it . Found out Greencross Minchinbury had perforated his ear drum with a huge hole left. Now he requires surgery to remove his ear canal as his ear now has growths from the surgery and trauma. Tried to contact higher up managers to no avail, no head office number , no call backs from managers , NO NOTHING!!! We have been told if he doesn't get the surgery he will be approaching the end of what can be done and the pain he is suffering will continue to get worse until there is no option but to put him down . The Greencross vet at Minchinbury , [Name Removed] has shown no remorse or compassion and has not taken the matter seriously.The vet did not even have the decency to come to the phone and when we originally mentioned that we will need to go to management and higher up to get help she laughed and thought the whole this was amusing. We now want to warn others please do not risk putting your fur babies in her hands at this practice we do not want anyone going through what our family are going through.
We appreciate your feedback Ren and would like to… Read more
Reactive Dog learning curve – I have had many dogs in the past from small terrier breeds to my big boofy Bullmastiff so I thought I knew what I was doing when I adopted my first rescue. Wow I was wrong…and I mean really wrong. Talk about a roller coaster. Who knew a miniature poodle could turn into a super reactive, agressive, “I don’t like your face so I think ill… Read more · 1
rearrange it for you” dog.
Well not me thats for sure. Then to my utmost disbelief, he actually bit someone.
I was lost, out of my depth. This is something you can only relate to if you have had a reactive dog. Social isolation, self blame, inadequacy as a owner, these are just a few of the issues you will deal with. Then there is your dog’s actual issues.
Our first visit to the vet was to see if there was a physical reason for the aggression, ie was he reacting to pain. That in itself could have resulted in endless tests and endless bank withdrawals but my lovely Greencross Vet quickly established my boy was ‘owner guarding. Not resource guarding, as that is slightly different, but Owner guarding. So we tried anti anxiety drugs to modify his behaviour and we are always checking in and tweaking as we go along. One step forward and sometimes two steps back. That’s often the way it goes with a reactive dog.
We had quite a big complication a few weeks ago when Boo hurt his back so that meant we needed to review and change some of the medications to now work with both conditions. It’s been a year long journey so far but we see definite improvements in my little boy’s demeanour. The staff at Greencross only ever make us feel like we are doing our best, and I am sure they are too. Our Vet advised us early in the process how this was going to be a long term fix and helped us to find a Greencross plan that is now saving us significant $ on Vet fees.
We adore our little boy and only want the best for him. I think we are getting that from ourGreencross team.
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Positive reviews
I have Ollie in my profile picture and my cat Harold also as members. Also wags, the dog who passed away as a member in his senior years. The vets and nurses are so caring and knowledgeable with any advice. The compassion and care I received with helping me arrange cremation for wags was excellent. Would recommend them to anyone
Im so very happy with Greencross Vets Maroubra all the staff are excellent the vet I saw was excellent as well im not good with names I wouldn't go anywhere ealse so informative explains well caring no judging place is beautiful and clean I could go on and on I wanted to put 100 stars im a animal lover vegan rescuer so having a great vet means so much to me
I just had to put down my two year old dog the staff showed compassion and empathy I did struggled with my decision and they helped me right to the end. Thank you
Negative reviews
Unprofessional came in to get a check up on stitches for them to take hin walk in to the room and not even a minute later walk out when I asked about pain medication completely avoided the topic will never be coming back here and and neither will my friends or family
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Paid $1235 for my 3 yr old dog to have an ultrasound to find root cause of frequent UTI’s. Discovered she has only 1 kidney which is also failing. Tech advised she would send through full report with recommendations. This was not done! UTI after UTI and $5000 spent, I believed my vet was working from the ultrasound report to find the cause.… Read more
Finally went to a vet specialist who also sought report. Greencross assured all parties would receive it. They made multiple excuses about the delay but deceitfully never sent it. Went back to Emergency Greencross vet a few weeks later who read screen notes to say ‘report was never done’. Contacted Practice Manager & received the ultrasound some SEVEN MONTHS later. My pup’s deteriorated kidney has been in distress for 7 months and I've spent $5000 on wasted tests due their negligence.
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I have been a Greencross client for more than 10 years, I don’t think they care about the animals they only want to take your money. I’ve been in a few clinics and they are all the same money hungry. And I don’t believe all the five stars they got.
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Recent reviews
We changed vets on the recommendation of friends, the team at Greencross Burwood have lived up to their reputation. The care provided by Matt and the team for Billie has been outstanding. I have never seen Billie so relaxed with a vet before! Matt's knowledge and treatment methods have been exceptional for Billie's cardiomyopathy condition. The… Read more
12-month pet care plan has been a money saver, and the 24/7 on-line support gives peace of mind, knowing there is someone to turn to if the need arises.
Greencross have been nothing but awesome with both my cats .. I felt nothing but compassion when my girl cat had to cross over , and also the service o receive with the 12kg lump called Steve .. do recommend
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