Best Veterinary Services

I’ve had my cat Poppy on healthy pets plus for one year and the savings I have made are incredible! There are many great advantages to having this… Read more

cover. I will be welcoming another kitten in a few weeks and will be setting her up for her own account upon her arrival.

Absolutely disgusted in Biggera Waters Green Cross Vet's treatment of my dog. Dog was in pain, knowingly suspected spinal from earlier GCVet recorded… Read more

accident. After dragging her backwards on her lead (WTF!), their Vet confirmed 'yes she's in pain, yes could be spinal, or abdominal, I don't know'. They ignored earlier GCVets recommendation of previous recorded accident ‘recommending follow-up Xrays’ and made an insurance submission for abdomen only/primary radiology! - knowing it would be rejected! Why?! Why purposefully go out of your way to prevent &/or hinder a dogs care?! Nothing they did helped or cared for my dog. They couldn't have cared less for her and her future health ('post-justification' was all about being 'right', condescendingly verbalising different words to their actions). It's so HEARTBREAKING, and CRUEL, and UNNECESSARY to INTENTIONALLY PREVENT CARE. Hopefully someone’s actions in Green Cross Vets will prioritise animal care (otherwise hollow words/fake care)! And all this was knowingly done to a Guide Hearing Assistance Dog!! and a person with disability.

Such good value for Money, beats normal pet insurance by far!

Dr Donovan was so calming and professional i wouldn't recommend anyone else. It was time to say goodbye to our 15 year old maltese shitzu. My… Read more

husband didn't want to be there when it was time as he's never experienced euthanasia before. Dr Donovan was so calm, answered all my husbands questions and was incredibly patient that my husband stayed till the end. After our beloved dog passed and left our home, my husband was at peace saying goodbye to one of our best mates and so very grateful. Would highly recommend to anyone and family when it's time for a pet to cross the rainbow bridge.

Dr. Mac is a wonderful mobile vet , does his absolute best for my dog at home , he arrives promptly with great care and medical treatment and advice . I appreciate how much he explains medications and treatment . Highly recommend.

Very competent and friendly staff! They take good care of our dog after three different surgeries. They don't charge excessively like most vets. For all these reasons, we drive 40 mins to see them. Much appreciated!

Very friendly and compassionate vet staff, thanks for helping pipi!

The team was excellent to accommodate our availability for myself and my housemates to be there. Our girl Lexy reached an age that big dogs don't… Read more

normally get to. She was almost 14.5 years, adopted at 3.5 years as she was dumped by her previous owners. She became our shop dog and made so many customers happy. Paige was wonderful in helping her move Lexy to doggy heaven. Explained everything so well and was so compassionate. The treats to start with and beautiful flowers in the car when she left us. As sad as it is to lose my 'daughter', Paige was wonderful helping us to say goodbye. Thank you

I love Pendle Hill because I go there all the time from my animals – The service at Pendle Hill vet is so beautiful they'd like to help you and they always have a smile on their face

Great service – Always happy with our visits with Dr Joe and the team.

My two dogs have been receiving vaccinations and physical examinations at the clinic for ten consecutive years. Recently, the 10-year-old border… Read more

collie underwent two major fat tumor removal surgeries at the clinic. The attending doctor JASON and his team successfully and patiently completed the operation in about three hours. The post-operative recovery was also very good. Thank you to the clinic for its treatment and services.

I just want to thank Anna, for coming out on short notice, My beautiful girl cleo, she's 11yrs old, very sick had throat cancer, it was the hardest… Read more

thing to walk into the vets monday morning 24.8.26, To see if they could fit me in for cleo, They were so caring n understanding. They came to my home, which Anna has before, but this time it was to say good bye to our beautiful girl cleo. I couldnt ask for better vets to do what she had to do. Anna was so caring, thank you so much from all of us, for making out last time with cleo special, Cherelle, Taylia and Darren

I can't thank the team enough for the care they gave our boy Rio a 5½-year-old kelpie cross this week. From the very first phone call the reception… Read more

team made everything easy. When I rang during the week they were incredibly patient even though I probably didn't explain things very well and they found us a Friday morning slot that allowed time for x-rays in case we decided to go ahead. They also arranged for Rio's records to come across from our previous vet so by the time we saw Dr Abi she already had his full history in front of her. It made the whole process seamless and gave me real peace of mind. On the day knowing Rio can be quite reactive on the lead and anxious at the vet they set us up in a separate room straight away. They were warm, welcoming and accommodating from start to finish.

Dr Abi was outstanding. She did a thorough assessment and compared both of Rio’s legs as best she could which wasn’t easy with how anxious he was. She then explained our options including what x-rays would show and how they’d give us the bigger picture of what was actually going on. She left the decision entirely with us and I’m so glad we went ahead. What really stood out was how well she explained everything to someone with no vet background. She walked me through how a ligament tear leaves the knee without stability, how a dog compensates by loading the other side and how that leads to wear and arthritis over time and for the first time it all made sense. She answered every question I had about the surgery and never once pushed us towards a decision. She gave us the information and trusted us to choose what was right for our family.

Dr Trevor reviewed the x-rays and called me personally. It wasn't the news we were hoping for but he was clear, honest and reassuring. He explained that whether the tear is minor or full the surgery would be the same which took a lot of the worry out of it. Thank you also to Chad for reviewing the scans.

Conversations about cost can be awkward especially at a private practice and I really appreciated how openly and respectfully the team handled it. We were given a clear quote range upfront and never felt pressured. For us Rio is family and giving him the best chance at a long, active, pain free life is what matters.

Rio had been on and off with his legs for a while and I've been made to feel guilty about that elsewhere. Not once did this team make me feel that way. Instead they gave us clarity, peace of mind and a plan.

The little things mattered too. Rio was handled so gently, the team cleaned him up after his procedure and pick-up was just as smooth. He came home a very dopey, very sleepy boy and snoozed the afternoon away.

To the whole team: your knowledge, patience and genuine care don't go unnoticed. We'll absolutely keep bringing Rio here. Thank you!

Did the job! – Got in and out quickly. Happy with the professionalism and promptness of the team here.

Okay a bit of a story but so terribly disappointed. We have had nothing but excellent outcomes with vet, Scot Plummer, and so didn't hesitate to… Read more

recommend this clinic to our son, who's mini dachshund needed an operation on one of his rear legs. So he made an appointment, had a consultation and diagnostic x-rays done. He was quoted $6000 and while a bit more expensive that expect and researched,he booked in for the surgery. He returned home and about an hour later received a phone call saying if he could bring Devon straight back it would be $5000, because they have had a cancellation. Unfortunately, that was not possible and so he kept his original appointment. While is was a saving of $1000, he does work and also had to budget for the surgery. If he had known it would have been a saving of nearly $3000, as the bill came to $7977.16, he would have returned and we would have loaned the money to him. Then the day before surgery another phone call, approximately 1:30pm asking whether Devon could be brought in for his surgery as another cancellation, but as he had been fed etc, didn't want to take the risk of complications. Day of surgery and nurse advises that $6000 was a low quote and it could be up to $8000. You can image the shock!!! So, it appears that amazingly a surgery that could been done for $5000, if you took a cancellation, drastically goes up to $8000 when you keep your appointment. I'm wondering if this is because you are covering costs for a "visiting" surgeon and who had bookings cancelled, but he still needs to be paid. I can't express how disappointed I am in this clinic. The "philosophy" on their website is extremely misleading. We will never use this surgery again, which saddens us because we thought we had finally found our forever clinic.

Maltese Dog required Diabetic assessment and bloods analysed, refered by our local vet. Initial contact overnight care and follow up support and advice was excellent. Dr Remon had good layered advice on meds and management.

I purchased two pendants last December. The first one I discarded in March of this year as my dog had rolled in grass which had dog poo throughout.… Read more

The pendant was covered in it so it went in the bin. The second one went on and was fine until a few weeks ago I noticed that the was no aroma at all from it. They advertise that they last 12 months. I have contacted them twice once through their web site and then email. Absolutely no response. Wonderful customer service when they are wanting to take your money....zero afterwards. Disgusting company.

we have been using these vets with our dog hendrix since we found out about them at ohart close charmhaven and they have always been great with our … Read more

dog hendrix . and today we took him back as we were concerned how his health might be going after him being on apoquel tablets for 10 years since he was a pup. they suggested we do a full blood test and the results were given to us within 15 minutes with everything coming back normal thank god . we would just like to say the service we recieved by dr Liandi Coetzee was second to none a very pleasant manner and very proffesional in explaining all our options and outcomes putting our minds at ease with his health and well being big thanks to all the staff and the great work you all do for everyones loved pets

Mary is the lovely receptionist that greets you. Our cat Freya had Jaclyn take care of her. She was so friendly and compassionate and gave us great… Read more

information to take home on her condition...even down to the medication information. The hospital itself is a lovely, quiet place that feels very relaxing for your pet.

Fantastic follow-up and assistance at very reasonable prices. A very appreciative owner but there was a bit of stink-eye from the mutt after being jabbed.

I am so grateful to Belinda at Peaceful Paws, she was so caring, patient and understanding. For such a terrible time she really did make it as nice… Read more

as possible. She spent time with my Lexi girl before doing anything, she just sat with us, petted her, gave her a few treats and made sure she was relaxed and comfortable before anything. She explained everything to me and I got to have my girl relaxed on the bed me cuddling her and watching her fall asleep snoring before I had to say goodbye made it so much easier. It really was Peaceful and I couldn't have asked for it to go any better/ easier. It's the hardest thing to say goodbye and in the end I am grateful I chose peaceful paws, Thank you very much. x

Exceptional Service – I have been using this vet for many years with our pets. The staff are professional, go above and beyond. It's more than pet carer, holistic care… Read more

taking into account the needs of the owners also. I would recommend all the staff saying that our Vet Sue is amazing as does Nurse Jill. In the last year they've supported me with two of my fur babies gaining their angel wings.As a nurse I've held many hands of those leaving this world and I have to say hold a paw is just so sad. I've seen palliative care at its best at Beach St.

Highly professional and very compassionate – Excellent team of vets and nurses dedicated to treatment with a gentle, caring approach. Have looked after my cats for three years. Have also… Read more

assisted when it was time to say goodbye. They were very busy but took the time to make that transition as easy as possible. Vet Bas is amazing - but all the vets are great. Five stars and thank you.

We took our guinea pig in and seen vet Mollie. To say Mollie was absolutely fabulous would be a huge understatement. A lot of vets won’t even see a… Read more

small animal. She took time and was patient and helped my daughter’s little guinea pig feel better. I honestly thought we would have to put him down, but she has given him every chance possible. Mollie gave us great advice and medication to look after him. I was able to take him home and tell my daughter that he will be OK. That was most important. A million thanks.

Incompetent , unexperienced vets straight out of university , with NO idea , thus oversights are common !! Lort Smith don't care about your pet or… Read more

you ! Very Rude , un compassionate customer service staff / reception just to add salt to the pain/stress you and your pet are already feeling . Take your beloved pet to someone reputable, who cares about the pet and you, and NOT the $$$$. My advice is to totally -AVOID LORT SMITH HOSPITAL its one of the worst places to take your pet too.

Very bad – Don’t recommend at all , when they screw up your pet , they change their attitude and ignore you , won’t deal with it ! Totally a nightmare! Our dog… Read more

went there for desex surgery end up gone to emergency for other 4 surgeries and we spend over $80000 emergency vet bills they even go behind out back called emergency vet get information of our dog’s condition but done nothing !

KITTEN ADOPTION – Adopted a kitten yesterday. Karen and the team gave excellent service and I would recommend the shelter to anyone.

This review concerns the North Ryde and Western Sydney locations. I have waited more than 12 months before writing it, so its written in a calm state… Read more

of mind. On advice of my local vet who found unclear results on blood tests, I had taken my dog to SASH where there was an initial consult by an internal medicine specialist. She was very matter of fact during the consult but organised various tests on the day. When it came to giving me the results, which were not good, (cancer diagnosis ) she continued her matter of fact approach . No sympathy or concern expressed. No inquiry about my well being, as she knew I was facing a two hour drive home by myself with my dear one. Subsequently we got to see an oncologist at western Sydney and that as a very good experience. Sadly my dog passed away quietly at home ..but we had a good few months prior to that. Interesting there is no information on the SASH website about complaints procedures.

I have a 15-month-old Kerry Blue Terrier, Fionnagáin, who recently developed a rather large lipoma (fatty lump) near his tail, and he also requires… Read more

desexing.

Even though I now live almost three hours away, I did not hesitate to contact Dr Phan, as I know he is among the very best in his field.

I have known Dr Phan for many years, and he has provided exceptional care for all my beloved four-legged companions: Ania, my Kerry Blue Terrier; Mikkie-Lyon, my Wire-Haired Fox Terrier; and Clément, my beautiful Airedale Terrier.

From the moment I called, his genuine warmth and willingness to help were evident. That level of care and attentiveness has always been consistent over the years.

Despite moving from inner Melbourne to regional Victoria, I have chosen to continue using their services. My dog is not just a pet—he is my family and my best friend.

Dr Phan possesses qualities that are increasingly rare: he is ethical, compassionate, and truly sees each animal as a member of someone’s family. His pricing is also very fair, and he shows genuine consideration for pensioners and those who may be struggling, ensuring their beloved companions still receive the care they deserve.

What stands out most is his approach—he does not rush into surgery unless it is absolutely necessary, unlike others who may proceed without fully exploring all options first. That level of integrity speaks volumes.

The service and care provided by the entire team are simply outstanding.

I highly recommend this veterinary clinic. The care they provide means everything to me, especially as I live alone here in Australia.

Thank you, Dr Phan and team VetCare Hawthorn. Without your understanding and compassion, I would not have the comfort of having my dear companions by my side in the way that I do.

I would also encourage anyone who has experienced such dedicated and exceptional service from Dr Phan and his team to share their experience on ProductReview.com.au. Supporting them helps ensure that this wonderful level of care continues for many years to come.

Kindest of Regards Jean-Claude de Shablé

Killed my cat, did not treat any of his wounds, just gave pain killers, an antibiotic that I think he was then allergic to as about 5 hours later at… Read more

an emergency vet he stopped breathing. Attempted to give IV fluids however they could not find a vein because of his low blood pressure and just put it under the skin and then did not tell me they could not find the vein and instead said how they put it in some lump no clue what that means as there was no lump. They then wanted to run an MRI, ultra sound and x ray for well over 2.5k and keep my cat over night so they could charge me even more. I took him to an emergency vet hospital and they did an ultra sound for 150 finding no internal bleeding, but he has a bruised lung and I think the antibiotic they gave him caused an allergic reaction as he was struggling to breathe. I think he would have had a better chance to live if I did not take him to these pet hating people and just attempted to do first aid myself. Horrible vet do not take your pet to them if you love them or if you like having money, these people will drain your account to the best of their ability.