Britax

We had a Britax Safe n Sound capsule. At first we thought it was great and was easy to install and travel with. But overtime the product started failing. The harness would not tighten properly and often one side was left loose. The only way to fix it, was to take my child out, take the capsule out of the base and loosen both straps completely,… Read more

then reverse. As you can imagine having a child less than 6 months old the last thing you want to do is leave them on the footpath while you navigate this. Even harder was when their grandmother had our child, she was not in a position to do any of the above. We sent it in to Britax, with a video of the behaviour and they simply told us it was our fault and if we needed further education on the product we should contact their local repairer. Given the product's harnesses are fairly straight forward, you ensure there are no kinks in the straps and they are looped on correctly at the back, I am not sure what "further education" we could have benefitted from. Given the lack of accountability and the issue with their product, we lost trust and went to a MaxiCosi which we have not looked back.

Very happy customer – This is a high quality seat offering all the available safety features. Easy to install. Called the customer care for guidance and I received prompt and helpful service. Thank you Sharon. I am very impressed with the product and service. Show details ·  1

Above and beyond customer service – After many hours trying to put back on a car seat cover and seatbelts to a car seat given to us, I was so frustrated and exhausted. The very helpful customer service representative went to the showroom, picked up the same model car seat and talked me through step-by-step and how to further resolve any issues I had with the seat. I would not hesitate to buy another Britax product knowing the level of support it comes with! Show reply

Britax ebrake stroller worth it – I have used Britax Ebrake and it is Good but heavy. Used it very roughly but still is in solid condition.

They are ok – I have a few Britax products. However I find them to be not overly helpful to those that live in country areas. An example of this is that they will not give out product specifications such as shoulder slot heights on car seats (they have a new one coming out). They tell you to go to your nearest store. For some of us this can be a couple of… Read more

hours away so its not as easy as that. And you dont want to buy online to find that it is inappropriate for you. The same thing happened with facebook competitions. They offered a comp but you had to be able to get into a store to help-once again wasn't helpful for the country clients.

They have quality products that have proven safety records. I had three safe n sound seats (britax) that really supported my children adequately during an accident. However, the price tag attached to these are excessive. Especially when you can buy quality products at a fraction of the price.

All in all I think you end up paying more for the name than you do for quality products. In CREP testing they are not performing above all the other products enough to warrant the price.

I would recommend them to other people, but only along with other options so that people that are on limited income have a more economical (and just as safe) option. Quality is reasonable Expense, lack of information

Amazing service!!!!! – I called to try to get a replacement boot cover for a strider capsule, I was informed that they didn't have the colour I needed, the incredibly nice woman I was speaking to said they only had black, but as it didn't match she would give it to me for nothing!!!! It was express posted to me 100% free of charge! The woman I delt with was so so nice… Read more

and I couldn't believe what was happening! It's sad we now get excited about good service! Polite, helpful, nice and generous!!

Customer Service – I rang Britax/Steelcraft Australia the other day to enquire about getting some missing parts replaced for a second seat on my Steelcraft Strider pram and Capsule. The lady who answered was so helpful and wasn't afraid to say she wasn't sure on something but made the effort to take my number down and call me back that day regarding my enquiry. Even… Read more

in my bumbled attempt to explain the part I was after, the customer service attendant knew exactly what I was talking about. She rang me back that afternoon with prices and postage costs. It was very helpful to know I can replace broken/missing parts on my expensive pram. Excellent customer service and very friendly. Slightly expensive to replace parts but it's worth it for the comfort and safety of your babies.