482 reviews
AI reviews summary
Feedback for the Tweetycam baby monitor system is overwhelmingly positive, with a primary focus on the brand's exceptional after-sales support. Users frequently highlight the product's reliability as a non-Wi-Fi solution, providing both security and portability for travel. While some technical faults were reported regarding temperature sensors and charging ports, the company’s proactive approach to replacements—often even outside of warranty—is a significant recurring theme.
Pros
- Exceptional Customer Support: Support staff (frequently citing "Ted" and "Brett") are praised for rapid response times, proactive follow-ups, and a willingness to provide free replacements or troubleshooting assistance.
- High-Quality Visuals: The camera provides clear, high-definition imagery in both daylight and night vision modes, with several users noting they can see fine details like a baby’s breathing or eyelashes.
- Non-Wi-Fi Security: The FHSS (Frequency Hopping Spread Spectrum) connection is a major selling point for those seeking a secure system that cannot be hacked and does not rely on home internet stability.
- Portability and Ease of Use: The system is described as "plug-and-play," making it ideal for travel or use in different rooms without the need to reconfigure network settings.
Cons
- Hardware Durability Issues: Multiple users reported recurring minor faults, including faulty charging ports, broken monitor buttons, and physical threads on camera mounts stripping.
- Sensor Inconsistencies: There are reports of the temperature sensor failing to display, showing inaccurate readings, or requiring the camera to be panned/tilted to "refresh" the temperature data.
- Connection and Range Limitations: A small number of users experienced pairing issues or found the signal range insufficient for very large or two-storey homes.
- Interface Limitations: Specific feedback mentioned the inability to "lock" the monitor to a single camera when using a multi-camera setup, as the unit may automatically switch views based on noise.
Verdict
Tweetycam is a highly regarded choice for parents prioritising security, ease of use, and local Australian support. While the hardware can occasionally experience technical hiccups, the brand's commitment to resolving issues through efficient warranty claims and replacements makes it a low-risk purchase.
I love Tweetycam so much! It has never skipped a beat and I recommend it to all my friends and family when choosing a baby monitor and accessories! You won’t be disappointed Show reply
I cannot speak highly enough about Tweetycam. We have the tweetycam set up at home and the battery pack for when we go away. It has been absolutely fantastic and we LOVE that we don’t have to worry about wifi connection. The quality is excellent and several other Mammas I know also rave about it. More importantly, I have to say I did reach out to… Read more · 1
the team regarding battery support and I cannot think of a time when I received better customer service. Not only did they get back to me superh quickly, but they also initiated several check ins post contact to make sure everything was working properly. I was honestly blown away by their communication and support and I’m super grateful. Polite, professional, responsive, helpful. I wish more companies were like this.
HIGHLY recommend!!
We've been thrilled with the TweetyCam two-camera setup. The crystal-clear picture, split-screen view, and Wi‑Fi-free operation provide reliable, secure monitoring. It's easy to use and offers excellent peace of mind. Show reply
Reviews with attachments
Such a great camera and the customer service is excellent! Show reply
We absolutely love these camera's. The Peace of mind we have knowing they are safe and secure is second to none. Im a dairy farmer and also have it set up so I can milk the cows and see my littles sleeping in the milk room. Its made life easy and given us extra flexibility. Tweetycam have been extremely accommodating and their customer service is second to none. Show reply
I have been using the Tweetycam for 10 weeks now and I am loving it! Here's why: - Simple to setup! It uses Bluetooth so all I had to do was plug in the power and press a button on the back of the camera to pair it. I also like that it doesn't use Wifi! - Although my little man is still in the room with us overnight, I have my Tweetycam… Read more · 1
attached to his bassinet using the fleximount attachment and the monitor on my bedside table which means that when he fusses I don't have to get out of bed. Being able to have my eyes on him at all times eases my anxiety big time!! - Multiple mounting methods means I can either attach it to the cot using the flexi mount or once he's old enough, I will use the floor stand so that he can't reach it from his cot. - Grows with your family! It has capacity to do split screen with multiple cameras. I currently have 2 cameras setup and can view both at the same time! We will be going on a holiday soon and will definitely be bringing the Tweetycam with us. I couldn't go a night or day nap without it :)
Such a great camera for multiple children. Having up to 4 cameras with a separate monitor that is wifi free. Split screen viewing on such a large and clear screen even in low light and night mode. Highly recommend! Show reply
10/10 for helpful staff. When checking out I had a bit of a glitch. Ted from Customer Support, was straight onto it. Sorting everything out that same day. They had everything pack & ship that day!! Everything arrived on time & well packed! Only used my Tweety set up for twice, but my experience so far - great! Easy to set up, everything… Read more · 1
synced/linked up. Just charge & away you go. Highly recommend the Flexi mount, it’s unreal. As well as power pack, helps with easy change of bed/cot or room etc. camera & monitor screen very clear! Just wish I could pop an SD card in & record some of these beautiful moments!
Absolutely love my tweety cam products. Everything I own from tweety is fantastic quality and I can’t fault the products at all. I have been using the camera and monitor from day one of having my baby and the peace of mind it offers is priceless. The night vision on the monitor is amazing and it was a simple set up to add the second camera.… Read more · 1
Additionally I have been travelling with my camera, monitor and flexi mount. The easy set up and long battery life has made life easy.
Latest follow-ups
My Monitor and Cameras work perfectly. When the thread on the camera mount on one of my cameras broke I was able to get a speedy replacement with a few pictures of the issues. The customer service from Tweetycam was speedy and thoughtful. 10/10 Show reply
Follow-up · The installation was super minimal - it’s as simple as screwing into the mount - I bought them from tweety cam - and it’s a universal camera fixture. I’ve had zero other issues and to be completely fair even when the thread broke on my first camera it still worked perfectly I just had a fiddly time screwing it into the mount. The monitor… Read more
Couldn't have chosen a better monitor or company. After a year of using, I had some troubles with the monitor creating a static type noise and when contacting customer service, they handled it so well which makes me love the company more. I was… Read more · 1
outside my warranty period but they were still happy to exchange for a new one, cannot fault the service. Thanks tweetycam
Follow-up · The new monitor is somehow better than the original one I had. The vision is so clear, even in pitch black and the sound is great. I'm using it daily. Unsure what caused the static noise, possibly interference of some sort.
In-depth reviews
I had such a great experience with Tweetycam that I had to share. We’ve been using our Tweetycam monitor since our son was born and have genuinely loved it. The picture quality is clear, the connection is reliable, and it’s just been one of those products that gives you real peace of mind day-to-day. It’s become such a staple in our routine, and… Read more · 1
we’ve recommended it to quite a few friends because of how well it’s worked for us.
Recently, we ran into an issue with the monitor, and I was expecting a bit of a back-and-forth—but the whole process was the complete opposite. From the very first response, the team was kind, responsive, and genuinely helpful.
They took the time to understand the issue properly, guided me through what they needed, and once it was clear what was going on, they organised a replacement quickly and without any hassle.
The new monitor arrived, connected to both cameras straight away, and everything has been working perfectly again. The return process for the faulty unit was also simple and well organised.
It’s rare to come across customer service that feels this easy and supportive. It really reinforced why we chose Tweetycam in the first place—and why we’ll continue recommending them.
Couldn’t be happier with both the product and the support behind it.
Find out how Tweetycam compares to other Mother & Baby Shops
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We have been very happy with TweetyCam - both the device itself and especially the customer service. This is our third baby and we decided to change from a different monitor system to TweetyCam. What we love about the device (monitor and camera): 1. It is really clear - we can easily see Bub's chest rising and falling by looking at the monitor,… Read more · 1
which is no small feat when this is such a small movement. 2. We love the range of sounds we can have playing for Bub while he sleeps - the pink noise has been perfect for us but imagine over time this may change as he gets older. 3. We really love the extent of the pan and tilt functions - with other monitors and cameras we have been restricted as to where we can set up the unit to actually monitor the baby properly but it was easy choosing a location with TweetyCam. We did get (and recommend) the flexi mount - it's a small price to pay to be able to set up the camera in even more ways. 4. It being a wireless FHSS transmission was essential for us. We didn't want a camera/monitor on a wifi network for safety reasons so this was a must.
But what has led us to leave a review is the exceptional customer service we received from Ted when we had an issue with the camera and monitor not pairing after approximately 6 months. We did troubleshooting according to the online instructions, then contacted customer support and they assisted us so promptly despite it being the Christmas/ New Year period. When we weren't able to get the pairing to happen, they arranged a quick delivery of a new camera and monitor set under warranty so we wouldn't be without one for any longer than necessary. As consumers we need to understand that occasionally problems happen; it doesn't make the product bad, especially when it is only a handful of devices that have an issue. The fact that TweetyCam is prepared to resolve with whole new units when there are problems gives me even greater confidence in the company and the product. I don't hesitate to recommend to any parent requiring a monitoring solution.
When buying a baby monitor, I did a lot of research because I really wanted to make the right choice, and I can definitely say I did. The Tweety Cam has been absolutely amazing. It arrived so quickly, the setup was incredibly easy, and the whole system is very user-friendly. It does everything I need without being overcomplicated. I also love that… Read more · 1
it shows the temperature in my baby’s room - it helps me dress him each night and meant I didn’t need to buy a separate thermometer. One of the biggest selling points for me is that it doesn’t use the internet. There’s no worrying about connection issues or security/hacking concerns, and it’s great that it doesn’t rely on my phone. It’s so easy to use, especially when I’m exhausted in the middle of the night. I did have an issue with my charger randomly breaking, but the Tweety Cam team were unbelievable. They replied to my email straight away and sent a free replacement so quickly. Exceptional company, exceptional service, and an exceptional product. I would recommend this to any family. I can’t recommend it enough. I genuinely can’t fault it.
Recent reviews
Absolutely incredible service from Tweety Cam! They went above and beyond to look after us and made the whole experience so easy and stress-free. Their customer service was amazing, communication was great, and you can really tell they genuinely care about their customers. We couldn’t be happier and will continue to recommend them to anyone. Thank you again for everything! Show reply
Had an issue with my monitor, the support given to me was fantastic. Very helpful and clear instructions to test my product. The communication was very clear and helpful! Show reply
Tweetycam support team were super helpful and thorough when trying to figure out what was happening with my monitor! Replacement was super quick once we went through the steps! The products are incredible and being Australian owned, I love that even more. Will be purchasing a second camera and mount when our next baby comes along - best baby monitor & camera I’ve had! Show reply
The tweety cam has allowed me freedom to be independent in the house, while being able to watch my son sleep safely. The quality of the camera is amazing, I can see if my son’s eyes are open or closed and the noise is very clear. Wouldn’t recommend any other product!! Show reply
The camera & screen is great! We did have 1x issue with the night mode but the customer service team was very helpful and replaced it for us very smoothly and easily. Thank you Show reply
Excellent product and customer service! Have had my camera almost 2 years and have loved it. Had a minor technical issue and the team was so helpful and efficient in getting me a replacement. Highly recommend Tweetycam to all my friends. Show reply
I experienced exceptional and personalised customer service for a recent issue I had with the older monitor model. It was dealt with efficiently and I received a check in to ensure it was resolved. Highly recommend the products and commend the team for such genuine care producing quality products and prioritising for the customer experience! Thank you :) Show reply
Find out how Tweetycam compares to other Mother & Baby Shops
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We love our tweetycams and the customer service is honestly the best. Video quality on the camera is brilliant and having the ability to connect it to multiple cameras is brilliant. We live in a 2story house and the camera and monitor do not cut out which is amazing. Show reply
After quite a bit of research we decided on the Tweetycam for its picture quality, comparable VOX feature and wifi-free nature, as well as in support of a local Australian-owned business. 18 months later we rearranged the baby room and needed to move the camera, breaking the wall mount in the process. I corresponded with Ted via email who was… Read more · 1
prompt and incredibly helpful, sending through a replacement as a one-time courtesy. We haven't had any issues and would recommend the product to all those overwhelmed soon-to-be parents trying to wade through the baby prep list.
Great product I’ve been using for over 6 months now. I’ve recently purchased a second camera as we have another baby on the way, I’m looking forward to running the two cameras off the single monitor. The quality of the product is great and I highly recommend this to anyone looking for a baby monitor. Show reply
So happy with Tweetycam! Love their product! I had an issue with the camera connecting to the monitor over a year after having it and they sent me a new camera and monitor free of charge and such a smooth and easy process. Highly recommend! Show reply
I purchased Tweetycam when they were just starting out, and after trying several baby monitors over the years, I can honestly say they’ve been the best by far. Not only is the product reliable, but their customer service is exceptional. When I experienced an issue with one of my cameras, the team went above and beyond to resolve it and quickly… Read more · 1
replaced the faulty unit. Years later, when it was time to upgrade to the newer monitor, they once again exceeded my expectations by helping me find a solution..even though my product was out of warranty. It’s rare to find a company that truly stands behind both their product and their customers like this. I highly recommend Tweetycam to anyone looking for a dependable baby monitor with outstanding support.
As a new mum, this monitor has been such a gamechanger! We cosleep so i never thought we needed a monitor, but it's helped my partner and i have some time in the evening, whilst also keeping an eye on bub. Bonus points for the 'tilt' feature! OBSESSED! Show reply
Great camera & quality, love that it’s non wifi. I did my research with multiple brands and I always came back to tweety cam. I’m very happy with my purchase & isn’t too much out of budget. If you have any issues as well, their customer service is beyond excellent, so quick and efficient to resolve the issue and a very friendly team. Couldn’t recommend tweety cam enough! Show reply
We recently had a problem with our monitor from TweetyCam, and I honestly couldn’t be more impressed with their care team. They were so kind, understanding, and incredibly quick to fix the issue. Everything was resolved smoothly, and I was able to see my little one sleeping again without any stress. The customer service was truly lovely, and it… Read more · 1
made such a difference during what could have been a frustrating situation. Their products are amazing, and after this experience, I’m even more confident in the brand. I’m already looking forward to buying more for baby number two!
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