Sturdy but hard to put on
Typically bugaboo, looks good, totally sturdy but it is hard to quickly but on and it is super annoying that they need to come off each time.
Loved that we could connect our maxicosi capsule as I both of my kids would sleep in the car and this way we could just click the capsule onto the pram.
A coloured system to help quickly put them on the right side (which right? Which left? It confused me everytime!) would be good.
What a Disgrace!
Adapters are way too tight for the Maxi Cosi Mico capsule, very awkward and time consuming to get in and out of the adapters, they are a serious risk to baby as the baby shakes, jolts and is uncomfortable when being removed from the adapters, capsule doesn't fit properly without physical force to get the capsule in.
The problem has been with the bugaboo adapters and Bugaboos response. Bugaboo shouldn't place misleading and false information on their website for baby shops to confide in and be guided by. Bugaboo staff have admitted that there is a fault with the adapters (being too tight for the Mico capsule & awkward to get in and out of the adapters) and this needs to be communicated and rectified. At least taken off the market until a solution is found. The pram lifts off the ground when you physically try and remove the capsule without using your body weight to hold down the pram over the axles.
I'm currently working through the processes with the ACCC, Consumer Victoria then VCAT. The bottom line is that Bugaboo have a product on the market that's not doing what its designed to do. I shouldn't have to use excessive force or stand on the pram with my foot to get the capsule back out of the adapters! Bugaboo obviously thinks this kind of experience is accepatable. Baby safety and comfort should always be paramount.
I simply don't want other families to undergo the same experience which we have endured. Whilst I understand that Bugaboo do not make the Maxi Cosi Mico capsule, Bugaboo does fully endorse its compatibility with its products. It was on this basis that we purchased this capsule, it seems Bugaboo is admitting that this is no longer the case and they are no longer endorsing this product, although it does remain on the Bugaboo website.
I'm still waiting on Bugaboo to refund our costs on the Maxi Cosi Mico, which is yet to eventuate....
This is another example of a big multi national company treating the customer with disregard.
Be warned people...
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