Bundll

Made a payment not removed from my account – Every one needs go to the financial ombudsman as ,I made my payment,as I also do they did not remove it and now charged me a late fee for something I paid, after contacting them for 2days to sort it they still saying they have a clause that gives them permission. You can contact them by email I found hello1at bundll.com.au or ring 1300 855 370… Read more

this number on their site and push number 2 ,they don't help you but someone will speak. This is wrong and taking advantage of vulnerable people.

DISGUSTING BUSINESS PRACTICES – I pay my amount owing every pay. Paid full amount owing of $500 and money taken from bank account yet app says I still owe this money I ALREADY PAID! Fraudulent to the max! Tried using live chat, doesn’t work, email with proof never replies, calling well never answer. If you take money again which I have proof I’ve paid ACFA, ACCC and office of fair trading will be notified if your shonky business practices! I want this fixed NOW! ZERO STARS!

Its the best!! – I've been using bundll for 6 months and I love it. I love that I can superbundle, snooze, pay off lots or pay of little. Its flexbile. I can see what I owe in real time. The best credit facility ever Show reply

Very happy with Bundll – I have been using Bundll for over two years now and i have not had any issues with the product. Its been a life saver. Plus I also get points for Velocity. Awesome product!!! Show 3 replies

Good and handy buy very very confusing – I use it and I’m happy with it. It has advantages to other bnpl but how it was bundled in to sections and groups is very confusing to me. I hope it will be more simplified Show reply

Made a repayment and isn’t being reflected – made a repayment to bundll took money from account and nothing is being reflected in the bundll app!! What is going on fix this bundll!

As soon as my balance is zero I’m gone – Got rid of super bundll Communication is poor Hard to know anything Digital card expired 10 days later still not replaced communication is poor and have made a complaint to the ombudsman enough is enough. How long does it take for someone to fix this? Sorry it’s not good enough

Horrible – - asked to speak with staff member in relation to my phone number that I have no access to for a long time due to not getting access codes to pay my payment plan - got online operator who was useless now my account has been sent to collections when I had no way to pay the balance - I explained to the operator weeks later I MUST ADD and still no… Read more

resolution - I was with Bundle the first Time it rolled out used it a few times then it stopped allowing me access to pay the balance - I still have it had a chance To resolve this matter no call back my account was showing overdue amounts but customer service could not link my new number in order for me to gain access Back to my account they said wait 24-48 hours then we send you code ? - it’s been 4 years and still no support or help to rectify - please be very mindful and careful I was a valued customer and loyal to this company and still have no response or support for a simple mobile phone number change so I could gain access to my app - very disappointed and from the other reviews same thing has happened to many people so sad

Personal information has been SOLD! – App has been down for days. Zero response from anyone. In case it was a glitch I hit the button I forgot my password. Received an email clicked on the link. There is a note for new customers to click on a different link, for current customers click a different link. It takes you nowhere. Blank screen. If there was an ongoing app issue, ALL… Read more

customers would have received an email. I’ve tried contacting them to find out what is going on. ZERO RESPONSE.

sad pay later cant even get past sign up says not execpting new accounts – sad pay later cant even get past sign up i havent even been able to get past the sign up process after having to redo my password says its not execptying new accounts its been like that for over a year now absoulty useless dont waist your time

Worst service I ever used, stay away, zero support – Random $180 balance showing up on my bundll account that I didn't spend and I have been going back and forth with support for more than a month to get them to resolve this and they don't do anything about it, I have done several live chat sessions and they say they will email back but never do. These guys don't have phone support either, tried… Read more

calling Humm group support but they were unwilling to help. I will be making a complaint to Australian Financial Complaints Authority @ afca.org.au

Worst service/App- No live chat, no communication – The app crashes constantly not allowing me to superbundll and use the app to its fullest. It's been over a month now trying to get things sorted and I'm still getting charged late payment fees, even after snoozing to try and get issues resolved in the meantime. The pointless emails going back and forth, only to not hear back at all once they send… Read more

the generic emails just to confirm my details.

Live chat does not work so don't even bother.

And you'll be on the phone for hours not to have anything resolved by the end of it.

I won't be using this service nor will I be recommending this app to anyone.

BUNDLL FEELS LIKE A SCAM – Do not use this company. Everything's was fine I paid in advanced or snoozed where possible then I noticed the payments hadn't be reflected and they'd taken payment here and there that weren't updated nor reflected on my account. Contacted support Rhina was so rude she'd ask for evidence via email and then without waiting she kept asking if I was… Read more

still there I was getting what she asked for then she said "Quiet too quiet" and ended the chat. No emails back, no contact from support just harassment emails and added fees. I'm really upset that this has happened and it seems when you raise awareness they cut you off so you cannot contact via chat, call or email. Absolute disgraceful company steer clear.

when the app works its great – the app is good when its working properly and does come in handy but just recently i was logged out of my account and now i cant get back in. the two factor code wont send to my phone and i have payments due soon i have sent a email and had no response

Scammers – I have never have a bundle account But they send me a bill to my old address for $904.77 i don’t know what’s going on Please rectify this mistake

Stole my money! – I had a flight refund issued by Qantas of just over $800. I had used bundll to pay for part of the flights, and used a different card to pay for the rest. Bundll have refused to give me my refund as they 'don't understand' why I should recieve $800 when I only used $100 on my bundll account. I have provided proof of this transaction to bundll… Read more

with receipts and confirmation emails from Qantas. I also have proof of Qantas issuing the refund to Bundll over 2 months ago. Yet Bundll are still refusing to hand over my refund.

Horrendous app and they haven't fixed it in months even after multiple complaints – This app used to work perfectly. It used to show exactly what I had to pay and when. Had no issues till recently when it started messing up actual payment amounts. Now, app shows one amount and when you pay it, you still get a message that you have an overdue payment and you get charged for it. User has no control as to how much they pay as the… Read more

app doesn't let you. I have had multiple chats with their pathetic customer service team who always say they will put in a note to fix this but no avail. And their customer service team is one of the hardest to get hold of.

Worst of its kind. No transparency whatsoever! STAY AWAY!! – This app used to work perfectly till a few months ago. I used to pay off my Superbundll due for the whole month when I get paid so that I didn't have to worry about it after a fortnight. And the app used to reflect exactly what you had to pay. But in recent months everything has gone haywire and the app does not show you what's due or whatever it… Read more

shows you is not right. I make payment for what the app shows you as due and couple of days later I get a text saying something is due. Tried contacting their customer service and that's the worst part. Most of them are sitting in the Philippines and they repeat the same thing over and over again. They know their app is glitching and yet they have the nerve to say the customer didn't pay. STAY AWAY FROM THIS ONE!!

Poor customer service – Very disappointing, it was a good option till out of nowhere they closed the New Zealand operation, and I had basically just started using it

Fraud case no answer after many emails With money taken out with my permission – Can't return and follow up on my fraud case as still charging me late fees What a joke

My bundle card not working even I did repayment – I made repayment for my bundle account so I’ve got 450$ in my account but I can’t able to tap and pay Bcz in my wallet it’s showing my card is unavailable so bad service they need to activate card once payment done but it’s almost 3 days still not activated