Canberra Mini Garage

Great Efficient Service with a Smile – Having bought a Mini Cooper S in Dec 2020, the need for service arose. The dealer from whom we bought the car identified themselves as being self interested; just wanted to sell cars......... In their case they could not run a Call Centre let alone be trusted to undertake the task according to the manufacturers protocols on our car. By direct… Read more

comparison, we live half way between Sydney and Canberra; western Sydney was in lockdown, Canberra was the natural choice. We called up and booked the car in. We were requested to have the car in for Service by 9-15a.m on the appointed day........The service would take approx. 90. minutes provided there were no issues to be rectified. We arrived and not having been to the dealership previously went to the Reception Desk. We were asked to take the car around the building where we were greeted by a young fellow who in turn took the keys and the car. The car was identified with a key tag and number. Back to the Reception Desk, we were introduced to a young lady who sat us down and she explained the service and what would be undertaken as the "Standard Service". She also took details of issues we wanted checked. Because we had not dealt with this dealership previously (We asked that any parts that were replace be put in a plastic bag and left in the boot (experience has taught us that this is a guide to ensuring the vehicle is properly in addition to ensuring the team in the workshop follow the requests of the reception people). The car was ready within a few minutes of the indicated time, which included a complementary wash and vacuum out (I should explain we live in a rural environment causing the car to be filthy on a regular basis). Back on the road home; it became very apparent the service had been properly undertaken according to the Manufacturers protocols. Will be be using this dealership again - You bet!