Capalaba GWM
3 reviews
- +7
My vehicle failed a roadworthy and was then sent to Bartons Mitsubishi Capalaba for a thorough inspection and to replace the wheel arch. Upon drop off they knew about the wheel arch and stated they had the part. Upon pick up they claimed to know nothing about the wheel arch and stated everything was fine with my car except the subframe did not look straight. Claimed photos would show nothing so didn't take any, even after stating they would to 3 different people including Youi my insurer at the time. My photos show it all though, all taken before and after Bartons passed it as safe.
When this was brought to their attention Dodie refused to speak to me any further.
WARNING!!! I bought my Haval H6 GT 2023 model. It has never run well. The computer system has always failed. It has NEVER worked as the advertised. From the voice to text not working, to it not starting, to doors opening whilst driving. This car has been a danger to my family since we got it and all GMW does when they can't fix it is quote regulations of why they don't have to replace the computer system or the car. Thanks for selling me a lemon and refusing to do the decent thing. I was buying one of your utes next. lol. Buyers be warned! My car is still a lemon! 3 years later and I can't get it fixed!
- Store Location: Capalaba Bartons
I purchased my car, a GWM Canon Ultra from Barton’s Capalaba. The sales side was acceptable, however the Service Department has left a lot to be desired. I booked my car in for a 1000 klm health check. The booking and reception was friendly and efficient experience.
However after this service I found the spare tyre dangling from its support under the car. I emailed the service department about my concern at the level of service and safety to our family and others. The service department has chosen not to respond to my concerns, so I have decided I cannot trust them to service my car. I have also emailed GWM Global about my concerns. It seems to me a simple response would have been reassuring to me and maybe kept me as a customer
Follow-up · I’m looking at North Lakes GWM as an option or Jordan Raybeck (mobile mechanic). Gwm Global contacted me and said the loose spare was not acceptable. It was dangerous and had capacity to cause a terrible accident if it had come loose totally. They contacted Barton’s and they in turn rang me. Bartons were a little aggressive and defensive, stating that during their health check they don’t go near the spare tyre. I suggested perhaps they should, since it was a health check. They said maybe it was ratchet on the spare tyre that needed replacing. I’ve since done 3000 klms and the spare tyre is still secure after I tightened it. I believe that perhaps when the tow bar was attached the technician didn’t tighten the spare tyre.