Car Next Door Car Owner

Terrible, car will regually damaged – Terrible, Uber staff always ask you to provide refunds, car will regually be damaged, extremely time consuming. very risky.

be careful when you rent out your car if value above 50k+ – i just post my third car the most expensive car on the platform (bought it last month worth 55k),my second customer refuse to return the car to me. Never return. Customer fake cry on phone when i talk to her claiming she is a victim too, bc of she gave the car key to her boy friend who believe your shxt??? Ask her to provide me police report, make… Read more

excuse to refuse to give me. As a owner you thought it is passvie income, easy money, it does not,once the reality hit, all the thing come up will drain your time and spirit. you have to personally go to police station file a report(drained time). second thing, what is worst, this company outsource their tellcom to other country. people never understand your situation, they all scripted. they all say exactly the same,understand your pain...dadada. no one really solve your problem. incident happen around 48 hours. if you dont actively contact them, they never response you back. i dont know what will the treat me as a owner, i will update my situation soon. i am afraid of rent out a expensive car on the platform now. if the car value 20k+ still alright. but 50k? F no

A business with opportunities – As long term owner on Car Next Door now known as Uber Carshare, i've had good support at any time i needed help from the team. My cars been booked almost all the time and amongst the 100 borrowers i got, there may have been 1 which troublesome which talks to the high level of filtering and onboarding on the platform. Show reply

Really good concept and system – I've been renting my car out on CND for a number of years now and it's been really good. It enables me to not just save money on operating costs of the car but actually earn money on it. And the incentive that someone might rent my car out encourages me to cycle more, double bonus for my health and my wallet. Renting the car out does require… Read more ·  1

upkeep in terms of admin and cleaning but it doesn't normally require much. There are sometimes trickier things to deal with, like a borrower returns the car dirty or damaged or incurs a parking fine. The support team is always polite and mostly helpful, but sometimes problems can take significant effort to resolve. There is often a financial reimbursement for your inconvenience though. I have found that the further I have lived from the CBD the less the car has been rented, but I have always found it valuable and profitable to keep the car on the CND platform. If you're happy to share your car with others and put some time and effort into it I would definitely recommended it.

Fairly Easy to do – Car next door works pretty well . The fuel policy is the only weakness in the system and damage claims can take a while to get resolved but they do get resolved eventually. Show reply

AVOID AS AN OWNER – I left a review on UCS but will leave one here too. Don’t put your car on here! Mine was stolen within one month of listing it. I’ve been constantly ignored about my claim. No one is customer service will help you. I’ve had dozens of toll and fines come through because of this. They couldn’t advise not to charge my account the tolls during the… Read more

stolen period and I needed to request refunds. They also charged me again for the lock box but the car was stolen. I even received follow up emails about returning the lock box. I made a complaint to the AFCA as my car was stolen in January and didn’t have a response in May. A week later they come back with a low ball offer, lower than all the cars with the same specs in my state. I’ve lost the use of this car and the income this car would provide during these months.

Be Aware of Insurance Coverage – Car was listed on Car Next Door (initially) sadly was taken over by Uber last year. Maybe greater exposure with the brand name, but equally attracts some more dubious borrowers. Since the platform has been operated by Uber, my car has been borrowed with a massive increase in number of speeding and red light fines. Police have contacted me more… Read more

time with enquiries of damage my car had done in drive offs, including a runner at a petrol station. When it was CND many rebookings but since uber take over rebooking are rare. Damage done to engine to the tune or $8000: (mechanic computer assessment showed motor was thrashed) but Uber Carshare rejected claim as could have been done by anyone (diagnosis report gave good indication of timeline). Eventually the car was stolen, the GPS that was very well hidden was found and removed (still showing up as being on the Tulla fwy) secondary GPS battery was flat (didn't know there was a 2nd GPS would have replaced batteries if I knew) so the finally result was 'unrecovered' vehicle insurance payout that was half the value of the car, only provide market value coverage.

Dishonest borrowers on the platform – My car's one side view mirror (on driver's side) has gone missing during one user's booking - I was quite convinced the current borrower was involved in an accident, which caused the smash of the mirror. The borrower claimed it was stolen by someone else when the car was being parked while she was away, when she repeatedly made up different… Read more

stories varying in terms of details: either when parking in the City, or when parking in a suburb and after taking the train into the City, or while parking in a neighbourhood - in the middle of the day. How come could sth. invaluable (my car was a Yaris 2009 model with lots of scratches and lack of looking) get stolen in a populated area in a sunny day during the daytime - just wondering such probability of occurence lol. However, as I did not keep any dash cam in my car, there was no evidence. The customer support team is quite accommodating and helpful. However, I think the borrower has lied and made up a different story in order to reduce/minimise her own responsibility.

Meanwhile, I lost a further weekly booking by another borrower in the upcoming week just two days ahead, because now the car needs towing and repairing, I was forced to cancel all further bookings from other users and get the car offline from sharing, where I am yet to know how long it's taking to fix the side mirror. The potential income loss is frustrating and neither the borrower, nor the user, nor the insurance is going to compensate this for me, especially when the peak season is now on the way and you are forced to place your vehicle in a repair workshop for an unknown length of time to get it done.

Best Use of Parked Vehicle – I used car next door and Uber car share for 6 years now. They are always available when we want. I had 2 damage to the car both were attended on time. Only it took a while to repair the car but I was offered to pay if I can find a repairer. I did repair myself and it was paid in full. Now I have listed my second van too Show reply

Not a fair deal – The % cut that car next door takes on top of the monthly fee is unfair to owners. The cents per KM rate doesn't represent current fuel prices. Damage to my vehicle in August took 8 weeks to repair. Communicating with car next door is frustrating. Staff are friendly and polite but quite often lack the skills and training to rectify an issue.

Great until it was bought by Uber – Uber is an exploitative, misogynistic predatory company. It is poison. Will never give them a CENT. They stopped all support, forcing everything to be done by car owners, and lied about rebranding. Disgusting. Expect owners to continue to be squeezed so they make less and less profit.

Dodgy company – If you think this is a cool way of making money by listing your car, you will loose with lots of regrets. They won't pay you your money as car owner even when invoice has been sent to you. Which company sends invoice without invoice number ? The customers service will just waste your time and keep you on the phone without resolving your payment… Read more

issue. They also have awkward policies on fuel, you won't get any reimbursements if a borrower depletes the fuel in your tank. The whole think has a lot of scams in the set up.

User unfriendly and delayed payment to owner – I have not received a payment from car next door for 2 months. I have been told I will be paid next month for all 3 months. I was unable to upload my ID from three different devices and through both the app and the website. I adjusted the resolution and tried different devices as they suggested. I offered an alternative for of ID that was JP… Read more

certified. They rejected my work around. Only after taking the matter to fair trading and posting my review was the matter resolved. I suspect that was only due to their software finally recognising my face after hours of wasted time trying to get it to work. They really need better software and more logic and understanding from customer service.

I had a terrible experience with car next door – I rent a car and 2 weeks after delivering the vehicle they claimed 800 dollars for a tiny scratch. The customer service support was awful, after 3 months of struggling, I convinced them that the accurate price of repairing the scratch is 88 dollars but they charged me 200 dollars because of 60 dollar admission and assessment fees.

Disappointed!! – I think the CND concept is great which is why I signed up, but I am closing it all down now only about a month or so after starting. My experience has not been good. 1. On receiving my $29 kit, the window bracket which is included on the website was not in the parcel. I was told they don't use it anymore. The lockbox provided was also faulty. Had… Read more

to spend a lot of time convincing them over the phone or on chat it was faulty. They sent me a new one with a prepaid satchel to return the old one. I received the parcel Fri and posted the old one back Sun. A few days later I receive an email telling me they going to charge me $250 if they don't receive the lockbox back. Considering they bought the postage paid satchel I would have thought tracking it would be a first before sending out that threatening email. 2. I made my vehicle available on weekends only as I use it in the week. Its a long wheel base, high roof van so ideal for moving home etc. We pay 40% of the booking fee to CND yet the amount of interest was dismal, most people aren't aware of CND or avoid it. How much of that 40% is spent on marketing?? 3. Renters pay almost immediately after they have returned the rental but owners wait till the end of the month, so CND keeps the funds for up to a month depending on when the booking took place. Then when I wanted to withdraw the funds in the new month (Oct) I got an error. Battling to get my funds returned to me. Have not seen the money yet and they are avoiding answering me no it seems. 4. After one rental I requested detail on a billing as all they show is "your share" but not how its calculated until the invoice which is in the new month. Told via an email 5 business days to respond, not great service.

I still think the concept is great but they lack effective marketing (for the amount they take), transparency and good communication skills. For these reasons I won't recommend CND.

Helps me generate extra income – CND is a clever initiative to help people who don’t use their cars that often to generate extra income to help cover costs such as service, insurance and rego. Show reply

DONT DO IT COMPLETE NIGHTMARE – Don’t do it. Complete nightmare. Our car was leased out for 5 days, we got a phone call on the 5th day to say our car had been stolen from the person who leased the car. It was left on the side of the road for 4 days in western Sydney , 1hour 45 mins away from where we live. It took car next door 4 days to get a town truck to tow our car to a… Read more

mechanic. There was a police report done, it states in the police report the person who stole the car , who was a friend of the person that leased the car, supposedly she was driving around in first gear doing 70-80km,completely flogging the car causing The clutch to burn out. There was a scratch down the side, cigarette ash everywhere, holes in our back seats, and lots of rubbish left in the car, it was left absolutely filthy. After a mechanic looked at the car and advised us the clutch was damaged from the way it has been driven. Car next door has then come back to us with a 87% wear and tear due to a clutch only lasting for 150000kms We have 130,000kms at the moment, but the amount of kms we drive each year in that car, we still had 3 to 4 years left on that clutch. 7 weeks later our car is still sitting at the mechanics with no update on what’s going on. The communication has been absolutely disgusting, Tamara has been useless. My husband has basically rang everyday of the week with no information to what’s actually going on. It’s caused our family so much stress and we are still left without a car, while car next door is saying we have to pay 87% and the person who leased the car pays the rest. We have had no Compensation in regards to how long our cars been off the road. Is there anyone else out there that’s had the same issues ?? I’m looking at taken this matter further as it’s a disgrace.

Stolen car - CND lock boxes are easily broken open – My car was stolen on CND as the lock boxes are quite easy to break into with blunt force. CND customer service has been awful. My car was found but it took CND 4 weeks to get it "fixed" by their dodgy repairer. They kept me in the dark the whole process and my car, though returned, has a plethora of unfixed problems now. To quote their repairer, "these cars are whores, people will do anything to them without you knowing".

Be careful – I was excited about this concept but many people treat rentals with not much care. The money made has gone towards fixing it. Nothing that I could point to a particular driver. Some body work, not sure who caused the damage. Suspension issue which needed fixing. Not sure if this is normal wear and tear or people driving overshot holes. I'll be cancelling my arrangement after I write this. Show details

Don't do it! It affects your credit score – I created an account to lease my car to others! This is where CND makes their money. Little did I know a month later Car Next Door Wouod show up on my credit file as “applied for credit” this has affected my credit score! Don’t do it! They won’t remove it and they tell you you’ve ticked a box to say it’s ok. Leasing your car through Car next Door… Read more

will tank your credit score! There is no reason for them to put an enquiry in to your credit file but they do! Now that I’ve questioned them they say its protocol! I’m leasing my car to your clients, I’m not asking for money so why do it! There’s no need to put an enquiry against peoples names! Crap company! Also, my car wasn’t leased once in 3 years! All for nothing

Great platform for car sharing but minimal support for owners – Great platform for car sharing. App is simple enough to use and there was a lot of support in getting set up. However, when you really need help with damages or disputes, the support team is not very helpful. I had a borrower who claimed there was a transmission issue with the car. After investigating with the mechanic it was actually a user error… Read more

where she didn't engage the gear fully before releasing the brakes. CND insisted that I needed to do a full mechanic check at my own expense and prove there was no transmission issue. I tried to explain what the mechanic had told me but I kept getting copy and paste answers from a script that these were the steps I had to complete to list my car again... So my car was taken offline for nearly a month because of a user error, I had to pay for a check when there was no issue (car was also recently serviced 2 months ago) , was charged for the month's CND fee and lost revenue for the month. The support team also didn't return calls within 3 days as per SLA. 3 days is also way too long of an SLA. That entire experience was very disappointing.

Bad customer service if there is issue for owner, do not tell owner of something happen during trip of car – They have bad service if something happen to car will send bill without letting owner during trip, they send me bill after 5 months with I did not know and bad service no one sort out my problem and trying to take out money from my bank and no one gave me expense receipt and my car was alright and they send me bill about flat battery 5 months… Read more

later whereas my car was alright. Waste of time not interested to put car on there again waste of car and not good earning mostly expense for owner of car

Avoid, Avoid, Avoid – If you own a car whatever you do, do not ever put it on this service. This has been the most frustrating process I have ever been apart of. On signing up everything is fine. I was welcomed to the platform by a lovely person who understood what I was saying to her and was very relatable. The next time I had contact with them after my car was… Read more

written off on their platform was an absolute train wreck. It has been 2 months since the crash and not a single substantive piece of help.

I am absolutely exhausted after repeatedly having phone calls to Car Next Door from representatives from the Phillipines who literally never understand a word I'm trying to tell them. This crash is a little complicated as the police are involved. Anything outside their script the customer service reps are absolutely useless. Constantly they repeat the line 'I understand your problem sir'. They then demonstrate in no uncertain terms they don't understand my problem by the words that come out of their mouth in the subsequent sentences!

About 2 weeks ago I had a customer service rep call me saying they would call the towing yard and get back to me no later than the next day. Now two weeks later I have not heard a single thing from Car Next Door but they continue to charge me for their platform.

I have now contacted the ombudsman and am making a formal complaint toward Car Next Door. Two months, written off car and the insurance claims process hasn't even started!!!!

Avoid, Avoid, Avoid.

Beware of their billing team tardiness – I have used them to rent out my vehicles over the last 12 months. However when there is an issue or mistake with their invoice, despite logging a ticket with the Philippino team, no one responds in a timely manner to resolve the matter. Beware all car owners that you are not going to be treated as a priority.

Aspiring multi-car owner – Relatively easy to rent out a car, fuel costs have impacted profits but should get better as these prices reduce. My pickup is in a public spot, so no interference at my home. I will be listing my second car soon and hopefully a third later this year. It is a good passive income, with little work except keeping the car clean and fueled. I have yet to rent a car myself. Show reply