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Car Next Door Car Owner

Car Next Door Car Owner

3.8 from 176 reviews

Reviews

(110)
(16)
(4)
(2)
(44)


    Jon O

    Jon OGreater Melbourne (Inner), VIC

    • 2 reviews

    Horrible experience. More stress than it's worth

    published

    • Verified customer

    Car Next door is ideal

    published

    Being a pensioner CND is an ideal way to achieve that extra income from an asset that is only used when necessary. CND are very helpful and pay on time

    Review collected in partnership with Car Next Door


    Rafael

    RafaelSydney, NSW

    • Verified customer

    This is perfect, tks

    published

    The best way to make some extra money , brilliant idea, always looking after the owners and hope the borrowers enjoy riding my car . Thanks car next door for the opportunity.

    Review collected in partnership with Car Next Door

    Linda

    LindaSydney, NSW

    • 2 reviews
    • Verified customer

    CND work above and beyond to ensure all parties are taken care of

    published

    CND have never let me down once. They work tirelessly to ensure everything runs smoothly. Always checking that I am happy with outcomes and with my owner experience. If a driver lets me down by incurring a speeding fine, minor scrape or returns the car without fuel they attend to the issue immediately. Even providing financial compensation for the inconvenience.

    Review collected in partnership with Car Next Door


    Rowan -.

    Rowan -.South East Queensland, QLD

    • Verified customer

    Great use of a car that has spare time sitting on the street

    published

    What a great way for our local community to use a under utilised vehicle. Thankfully the community of users is a great bunch of like minded people who get it and respect the platform and other peoples property.

    Review collected in partnership with Car Next Door


    Jesse P.

    Jesse P.

    • 2 reviews
    • Verified customer

    Car Next Door look after the Owner's of the Car's and make then fill good to be able to put there car's on for Rent.

    published

    Car Next Door look after the Owner's of the Car's and make then fill good to be able to put there car's on for Rent. I like car next door.

    Review collected in partnership with Car Next Door


    Ash

    AshGreater Melbourne (Metropolitan), VIC

    Listing car rejected with no reason, to why.

    published

    I signed up to get my car listed. I read all the conditions and complied with them before applying. Only to have application rejected and they emailed me with a lame excuse that they don't give a reason why. Totally unprofessional, and they should review their process to ensure transparency, yet I get phone calls from the company asking me that they want to list my car, hmmm

    2 comments
    Car Next Door
    MichaelCar Next Door
    Ash
    Ash

    I would have appreciated an actual answer to why, rather than some long winded generated reply which actually tells you nothing.


    Horrible Customer Service

    published

    I enlisted my car to be rented through Car Next Door. Having missed their call for installation, I returned their call the following day. Wait times are ridiculous, waited 22 mins after being told the wait time was 2 mins. Their Online Chat platform is useless, they are unable to answer questions and they just redirected me to requested a call back from the call center. They never called. I completely agree with other reviews on here and my biggest concern would be their ability as a company to followup and resolve any disputes. They obviously don't have enough staff to deal. Have decided not to use Car Next Door to rent my car. Thanks to other for reviews as I feel they have helped me avoid a big mistake.

    1 comment
    Car Next Door
    MichaelCar Next Door

    Eugene H.

    Eugene H.Greater Melbourne (Metropolitan), VIC

    Posted 2 negative reviews for borrowers but CarNextDoor refused to publish them!

    published

    I am a car owner who is currently listing on Car Next Door. After 2 separate bookings, I gave negative reviews as one of the borrower returned my car filled with pet hairs whilst the other borrower returned the car very dirty externally with the car covered in dust. Despite my reviews being factual and courteous, CND decided not to publish my reviews. How are you suppose to keep your platform working with integrity and honesty if honest reviews from car owners are not published to warn other car owners???

    1 comment
    Car Next Door
    MichaelCar Next Door
    Matthew

    MatthewHunter Region, NSW

    • Verified customer

    Great service. Great for the environment

    published

    Car Next Door is great! It is cost-effective, easy to use and convenient. Reducing my footprint is important for future generations... Car Next Door is a small way I can do that each week. Cheers, great service!

    Review collected in partnership with Car Next Door


    Car next door; & sharing economy; 'all good'

    published

    From my experience this share platform works fine, as per the CarNextDoor web-site; meaning that if your car is 'under-utilized' ( it sits at home at times), then other people who have been screened by Carnextdoor can book & drive your car, and it's all done online.
    Yes it works; my car in Melbourne has had ~120+ trips over 4 years, so this helps pay for 'standing costs' of the car. It gives access to a car to people who do not own one, and so supporting people to do what they want to do...
    You do get used to 'booking' your own car for when you need it, that's a minor inconvenience.
    I have found the CND team helpful & supportive, on the few times I've needed them.
    Overall, well done to the Car next door team!


    • Verified customer

    Give a timeframe for bookings

    published

    Really annoying when people on zero notice. I understand it is for convenience. But people should book ahead of time and if they choose not to then the owners should get paid more. It’s not enough to have to rush etc. My car doesn’t get rented often enough for it to be ready all the time

    Review collected in partnership with Car Next Door


    Louise R.

    Louise R.Greater Melbourne (Inner), VIC

    Charged $2000 for accident that wasn't my fault without communicating.

    published

    Took $2000 without any communication because they haven't received payment from insurance company even though they admitted fault.
    So thankyou for ruining Christmas with all your extra charges you refuse to explain and $2000 for a accident that wasn't my fault .
    I am also in as lot of pain from it but they had no concern, in fact they wanted me to drive it back damaged. When racv came they neglected to tell them there was mechanical issues or where to drop it off. Dont give them your credit card details!!
    Will never use again.

    2 comments
    Louise R.
    Louise R.
    Car Next Door
    MichaelCar Next Door

    Bernard A.

    Bernard A.Greater Melbourne (Outer), VIC

    Not happy with the manner my application was handled.

    published

    I applied to list my car, I was initially approved and was asked to send some information, as I was busily organising for those requirements I was sent an email that my application has been declined and they're not obliged to let me know the reason.
    I replied I'm just interested in listing my car but not to borrow one from them, I didn't hear from them again.
    Moreover they need to review their questions on the the application form because owners and borrowers have different objectives, e.g. someone might loss their license reason they want to list their car, a question with regards to the licensing should rather be emphasised on the borrower not the owner because he already knows he can't drive hence listing the car in the place.

    1 comment
    Car Next Door
    MichaelCar Next Door

    Glen D.

    Glen D.Sydney, NSW

    Awful. Be warned. Stay away.

    published

    They do not answer the phone. It takes them over 72 hours to return any kind of contact. And they ignore ur time window getting back to u when they feel like it. What if there was damage?! Their operators are friendly and patient I guess I can give them that. But they are charging me for the second time, I have made no money, have nowhere to attach their equipment because we have a wooden fence here and they have screwed up my autoelectrics and central locking through their installation of a tracker.

    2 comments
    Car Next Door
    MichaelCar Next Door
    Glen D.
    Glen D.
    Tom N.

    Tom N.Sydney, NSW

    • Verified customer

    Full of ideas and vision; awesome people, within the start-up and among the community of Car Owners and Borrowers

    published

    Review collected in partnership with Car Next Door


    • Verified customer

    A great idea!

    published

    Love the concept and their service is great. An excellent way to earn a bit of passive income, offset the cost of your car and contribute to the sharing economy. Keep up the good work Car Next Door!

    Review collected in partnership with Car Next Door


    Kat

    KatGreater Melbourne (Metropolitan), VIC

    • Verified customer

    Great and easy

    published

    Love using Car Next Door - the app is easy to use and the whole process is pretty stress free. I make enough money to cover the cost of running the car which is great. It feels like I'm being more environmentally friendly by sharing my car with the neighbourhood.

    Review collected in partnership with Car Next Door


    Andrew

    AndrewSouth East Queensland, QLD

    • Verified customer

    Living the transport future today

    published

    Car Next Door makes it really straightforward for people to borrow our car. I love hearing the stories from borrowers about why they want to borrow not buy - it makes so much sense. I like being part of the transport future - one day well wonder why everyone thought they needed their own car.

    Review collected in partnership with Car Next Door


    Peter

    PeterSydney, NSW

    • Verified customer

    Car Next Door is simply excellent

    published

    We have a car that doesn't get driven very much and though "Maybe we could get it to earn its keep" so we listed it on Can Next Door. It's been brilliant. The Car Next Door team are awesome, helpful, and local and our renters have been great too.

    Review collected in partnership with Car Next Door


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