Car Care Products

Excellent Service – First time buyer from Care Care Products and I must say that I am very impressed with the quality of products purchased, the price and the exceptional fast delivery time

Really helpful – The Sydney branch is outstanding, really helpful guys that take the time to come outside and look at your vehicle and give advice and NOT try to sell you something expensive that you don’t need. (Parking outside the shop on Parramatta Road Saturday only) Bought Gyeon glass prep cleaner, outstanding product that works. Show details

Zero on customer service – I felt like maybe I was interrupting his day. Had to buzz as the door was locked. He was out the back. I ordered product online and picked up from Leichhardt. I really could have benefited from a little information on the product as there's nothing on the bottles at all. He rushed me out barely answering my questions - no details, tips, etc. … Read more

Maybe he doesn't know anything about it, which begs the question, why are you working there? I suspect the product quality is good, I'll need to figure out from youtube how to use it.

What is customer service – Went it to the Moorabbin showroom as they sell Lake Country pads, the male and female behind the counter just seemed annoyed that I had walked in all they wanted to do was talk to each other, both were very rude it’s not the first time I have been in but will never again step foot into your store. Have talked to friends about the lack of friendly… Read more

service and seems a lot have had the same experience. Trust me better and friendlier to buy else where.

Amazing Service for online purchases – I recently purchased three products for my husband for Christmas online from CarCareProducts.com.au. When they were delivered one had been leaking, Aust. Post had put them all in a plastic bag. As it was the Wednesday before Christmas, I sent an email (with photos) off to Car Care Products not long after the items arrived to advise that one had… Read more

leaked. They got straight back to me to advise that they were sending a replacement item by courier overnight. Within 18 hours I had the replacement product - 'very' impressed with the awesome service from CarCareProducts.com.au.

My rupes da machine 15mm mark 2 – I brought this rupes 15mm DA machine mark 2. 3 weeks a go. Only use it for the first time on the weekend. Faulty machine. Sent it back telling me they have to order parts from rupes. Will have no machine for 2 to 3 weeks now. Very up set. Should be a refund or a new one. Will never buy from them again. Will buy my products else where. First time buyer. Very unhappy.

Super Fast delivery, customer service fantastic and loving the products – Bought a "Car Care Products RO Polisher DAS6-Pro Kit Plus", the price of $349.99 was unbeatable after shopping around. Can't compare prices that's overseas after all. The DAS polisher made hard work tons easier that's for sure. The included Menzerna kit was a real bonus, might have to get the litre range. The Menzerna polish/cuts are excellent.… Read more

Overall the product, customer services and I must say the delivery was super fast considering it was Aust Post it was here by next morning. Well done too, Aust Post!

Done a ute, van, 3 other cars plus motorcycles and had no problems with it. Thank you Car Care Products.

Great help, very friendly and spend time explaining everything! – Try waxit or detail central instead! Parking situation is terrible, the customer service is bad. Few years ago they used to be really good.. now just a waste of time. Show details

Terrible customer service! – Ordered ~$400 worth of products online. Simple ordering and got an email next day to confirm order was ready to be collected from their Perth store. Left work early and arrived at the store early afternoon. Walked through the car park and was given a glimpse by a guy next to a 4wd. Once inside the shop there were no staff about and after calling… Read more

out and opening the front door several times to set off the door alarm still no staff. Looking around and noticed a small desk in the corner of the showroom - no counter as such so I guess this was it? Found some business cards on the desk and started dialling the number to hopefully get some service. The guy from the car park then walked in and looked puzzled that I wasn't attended to so he helped collect the order.

Got home and later checked my goods to find some products missing. Very disappointed given time off work to collect the goods after receiving an email confirming order was ready. Seriously, how difficult is it to fill a (printed?) internet order and check the items off the list?

Emailed CCP and requested either a courier drop the goods to me in next 2 days (before weekend) or they provide some products, etc. for the inconvenience (and more time off work) to revisit showroom and collect the missing products. Disappointingly the owner/manager made up some strange excuse that he couldn't send from Sydney (not sure why when the local store could have couriered) and nor was he willing to compensate me for my time due to their balls up.

Returned again to store and collected goods. No apologies whatsoever - clearly customer service is not a focus at Car Care Products.

Much better businesses out there that bend over to right any issues so their customers return.

service great – bought online I have no complaints service was fast to Sth Aus. and product was reasonably priced compared to other sellers of the same product. emails kept me informed how the delivery was going. The fixed pricing for shipping is ok if buying a large quantity; but expensive if only buying one or 2 items depending on the weight of course. .

No customer service and staff dont care they siad in words to my face – What a joke rang up this week i asked for what I wanted and got told we have stock drive from parramatta to five dock for nothing got there we dont have that no stock for 8weeks I said im willing to spend $500 today and got no customer service staff didn't care I said ill just go to chemical guys Australia in Melbourne and I got told buy staff no… Read more

worries I said you really dont want to sell me anything today as its close to closing time I got told no I have lots to do

Can I give them 6 stars? – I shop a lot online as I live in semi rural Qld, and this company is No.1 for service, fast delivery and product knowledge. Found them through a forum over 2 years ago where a lot of the members seemed to be recommending them and I can see why. Vast range of products, never had anything but great advice (and lots of patience with my questions!)… Read more

and when I ordered about 3pm one afternoon, my parcel was with me by 11am the next day. Don't know who those moaners bought from, but I've had just the opposite experience....there will always be cheapos, but how do you know you're getting the real deal??? Good advice, excellent delivery.Kits are good value.

Terrible customer service, delays, cheaper elsewhere – I ordered products via door to door shipping, however there was a delay, it might be they don't keep many products in stock. Item was sent via regular registered post which is slow and not worth the amount that I paid for it. I had to chase up details regarding order as it was marked as sent but I was later informed it had't been and they were… Read more

slow to get back to me. I asked if they could cancel my to which they wanted to charge exorbitant restocking fees. I have since found places that are able to deliver much quicker and at lower prices. Buyers should look elsewhere. Products offered Poor customer service, slow, overpriced, excessive postage costs.

Everything overpriced – Everything these guys sell is overpriced, you can get most of their range on ebay for almost half the price delivered to your door from the US or UK. The worst thing about these guys is that they will rubbish any product they don't sell and insist you use whatever they sell even though it's the same thing, but they're made of glass and anybody… Read more

will easily be able to see through them and what they're trying to do. I've almost burst into laughter a few times on the phone about the way they recommend their products and rubbish anything else just because they don't sell it. And also they're very inconsistant, I've been given different advice about the exact same product many times to the point of confusion. Since then I haven't spent a cent in their store any more and have found same/similar products elsewhere for half the price, this includes their "premium" range of waxes.

Expensive, Bad service