Carnival Cruises

Our Cruise cancelled due to covid, we were told we could have a refund on our $500 deposit or on board credit. We chose the refund and 6 months later we are still yet to recurve it. We call and email and no one will help us.

I have to say my first experience with Carnival Cruises was an enjoyable one, so much so that I could not wait to book another. Then unfortunately Covid 19 hit and our family trip had to be postponed.

I was going to take up the offer to rebook later to take advantage of the extra room credit offered. That is when problems arose. You see, when I initially booked the 3 rooms for my family, I was asked to provide a pin number so that nobody could alter my booking. Then my wife rang to book a room for her friends. For this she used her own credit ...

Cruise cancelled again due to covid. 2 months later still waiting for our refund. Every time you call it's another nonsense answer as to where our money is. Very poor customer service.

Be careful with this sneaky company when you book a cruise. I booked one for next year to the pacific islands during a 72 hour sale. When you click through to the page just before paying a deposit where you have to click you agree to terms and conditions etc.. there's a bit you can click on that says cancellation policy which comes up with you being able to cancel the cruise 3 months before and get your deposit back. However, when you go to the next page and it offers you 3 different ways of paying - monthly payments, full deposit etc... if yo...

This cruise line refunds customers via a cheque posted in the mail. This cruise line never checks to confirm your address, nor do they notify you that you’re not going be refunded into the bank account you booked with. They send thousands of dollars in the post to an address you booked the cruise with and not the UPDATED address you put on your cruise account. This cruise line uses outdated payment methods and procedures. Steer clear if you value your time and money. I’ve reported them to the ACCC with hopes that nobody else ever has to experience what I did (still waiting for a refund... 3 months later ).

Pacific Islands Cruise Feb23-Mar1 2020. Isle of Pines (Cancelled due to Coronavirus restrictions) rescheduled to Moreton Island (also cancelled due to weather) & Noumea. This cruise ended up with a single day in port (Noumea) and the only compensation offered was $50 between three people.
We have completed dozens of cruises and quite frankly found this probably the worst.
The ship blatantly broke maritime law cancelling the safety briefing before or within 24hrs of leaving Sydney port.
Food was ordinary and nothing to write home about. Restau...

When looking at youtube/pictures the ship looked gaudy & tacky,& yes it was but after being 0n board & really looking around felt more like Alice in Wonderland & Willy Wonkers chocolate factory & it grew on you & made you feel happy.Staff was excellent & no problem with food,thought thay did pretty well with the numbers on board can,t expect perfection on a budget cruise.. Drinks reasonably priced as expected. Hygiene pretty non existing till day 7 when hand sanitizer appeared everywhere & self service stopped,rumour was there was gastro on ...

Booking process was terrible, Buffet areas full of staff with few who could speak English. Hygiene was disgusting in buffet areas no-one was supervising hand sanitising or people picking up food with their hands instead of tongs. Hand sanitisers were left empty on many occassions. On 1 instance I told a staff member that it was empty, he said someone had gone to get it refilled so I went to another sanitiser which was also empty. I ended up eating & when I left 1/2 hour later the Sanitisers were still empty. Not good enough especially when t...

Couldnt go to 4 of our 5 islands. 2 were replaced but we recieved miniscule compensation for the itinerary changes. we did not pay to spend 10 of 12 days on the boat.

Customer service was awful in every situation we encountered. They lost a cake we'd ordered to the restaurant for a mates birthday one night and the restaurant staff told me it must be my fault. spoke to every boss we could get our hands on. it was their fault. But they just aren't in it to help the customers out.

EVERYTHING was a rip off. The incessant 'fun' vibe gets stale and annoying after 10 minutes. Need a bigger adults area. club was bad. food was even worse, almost never served hot.

We tried Carnival Splendor at the last minute due to another trip being cancelled because of Coronavirus. We were keen to give Carnival a go having not tried them before. Sadly we won’t be trying them again. I will go through Pros and Cons. Pros - more space in cabins; food generally really nice, but mainly ate in dining room; comfy bed; great wait staff. Cons - seemed very disorganized; worst example of a muster we’ve ever seen; too many people for ship size; attracts a rough crowd due to cheap fares; too many children even though school had j...

Line up for hours to get on.Food substandard and so many people hit by viruses vomiting etc.
Food is laid out on trays hours before buffets open.Vanuatu inspector advised poor health handling of food .

Just arrived back from Splendor on Sunday 1 March 2020, 7 day trip. Originally told it was newly renovated, when I was disappointed with the old pink decor and was not sure how it was a better newer ship. 2nd; It was a very very large ship with alot of people, which was fine!! However the staff, especially in the dining area did not seem to cope. Our dinner was at 7.45pm, If we were 5 minutes late after our sitting time, we were rushed at ordering, when we questioned it, we were told the kitchen closes at 8.15pm and they would not be able to...

The worst cruise we have ever done in 14 previous cruises. Carnival the aussie bargain boat. Ifyou are looking for a cheap cruise with terrible showtime theatre productions, very low quality food, tired staff, kids being unsupervised and running rampant all over the ship, long lines for everything then this is the cruise for you. We did a 7 night Moreton Island Noumea Cruise that we couldnt tender to Moreton Island due to high seas. $50 obc for the cancellation. Noumea was very nice but most people being 1st time cruisers bought excursions on b...

We had five nights last week on the Carnival Splendor,
A tired pink ship recently re-decorated in some hallucinated mind bender.
What was sold as the newly renovated Carnival Mona-Lisa,
Looked more like a gaudy uncoordinated mix-match of a pink, patchy pizza!

We had high expectations for this cruise to Tassie with the money we paid,
And even naive enough to purchase for the “Faster to the Fun” upgrade!
But we were sadly awoken by this facade of smooth marketing disguise ,
The “Faster to the Fun” guarantee of no lines, room ready upon arrival, first off and on, appears to be just a facade of lies!
...

Booked a 12 day cruise for 2 adults and a 21 month old departing Melb and going to Pacific Islands.

After boarding the ship we were told we wouldn't be able to visit any of the islands in New Caledonia apart from Noumea (capital city) due to Coronavirus. We were told we would instead go to Port Vila (capital city of Vanuatu). Bad start.

At least we still had Mystery Island to go to. Nah, that got cancelled due to rough waters (which crew were aware of before we departed). Instead we would go to Santo.

So we have gone from 5 days on tropic...