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Carnival Cruises

Carnival Cruises

Spirit, Legend, Splendor, etc...
3.2 from 127 reviews

Reviews

3.2

127 reviews
5
(38)
4
(21)
3
(22)
2
(18)
1
(28)
  • Value for Money
    2.7 (33)
  • Transparency
    2.6 (27)
  • Trip Length8.333 days (33)
  • Booked Through
  • Entertainment
    3.1 (37)
  • Rooms
    3.4 (37)
  • Food
    2.9 (37)
  • Staff
    3.8 (38)
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An absolute joke

published

This cruise line refunds customers via a cheque posted in the mail. This cruise line never checks to confirm your address, nor do they notify you that you’re not going be refunded into the bank account you booked with. They send thousands of dollars in the post to an address you booked the cruise with and not the UPDATED address you put on your cruise account. This cruise line uses outdated payment methods and procedures. Steer clear if you value your time and money. I’ve reported them to the ACCC with hopes that nobody else ever has to experience what I did (still waiting for a refund... 3 months later ).

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Frank R.

Frank R.Sydney, NSW

Unfortunately there are no minus stars

published
Travelling Party Adults
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
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bufori

buforigoulburn nsw

  • 4 reviews
  • 4 likes

Full on party cruise but not for everyone

published
Transparency
Value for Money
Trip Length10 days
Travelling Party Seniors
Booked Through Cruise Line
Cruise Experience
Entertainment
Rooms
Food
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Nola

Nola

  • 2 reviews
  • 1 like

Extremely disappointing cruise 5 nights Sydney to Hobart 18-23 March 2020.

published
Transparency
Value for Money
Trip Length5 days
Travelling Party Seniors
Booked Through Cruise Line
Cruise Experience
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Food
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Emma J.

Emma J.Metropolitan Adelaide, SA

never again. ever. i'd rather swim to the islands.

published

Couldnt go to 4 of our 5 islands. 2 were replaced but we recieved miniscule compensation for the itinerary changes. we did not pay to spend 10 of 12 days on the boat.

Customer service was awful in every situation we encountered. They lost a cake we'd ordered to the restaurant for a mates birthday one night and the restaurant staff told me it must be my fault. spoke to every boss we could get our hands on. it was their fault. But they just aren't in it to help the customers out.

EVERYTHING was a rip off. The incessant 'fun' vibe gets stale and annoying after 10 minutes. Need a bigger adults area. club was bad. food was even worse, almost never served hot.

Transparency
Value for Money
Trip Length12 days
Travelling Party Adults
Booked Through Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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mi55y66

mi55y66South-Eastern Region, NSW

Our Least Favourite Cruise Line!

published
Transparency
Value for Money
Trip Length10 days
Travelling Party Adults
Booked Through Cruise Line
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Entertainment
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Food
Staff
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ddd

dddMelbourne

Don't do it

published

Line up for hours to get on.Food substandard and so many people hit by viruses vomiting etc.
Food is laid out on trays hours before buffets open.Vanuatu inspector advised poor health handling of food .

Transparency
Value for Money
Trip Length11 days
Travelling Party Adults
Booked Through Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
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Passenger Cabin 8352

Passenger Cabin 8352New South Wales

No Impressed - During & After... Disappointing

published
Trip Length7 days
Travelling Party Adults, Children, Seniors and Teens
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Ken

KenNew South Wales

  • 5 reviews
  • 7 likes

Aussie Bargain Bogan Cruise Ship

published
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Value for Money
Trip Length7 days
Travelling Party Adults
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Entertainment
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Andrew R.

Andrew R.Sydney Surrounds, NSW

RIDE THE CARNIVAL SPLENDOR BENDER

published
Transparency
Value for Money
Trip Length6 days
Travelling Party Adults and Children
Booked Through Cruise Line
Cruise Experience
Entertainment
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Ross

RossGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

Not worth it. Shady business practices.

published
Transparency
Value for Money
Trip Length12 days
Travelling Party Adults and Babies
Booked Through Cruise Line
Cruise Experience
Entertainment
Rooms
Food
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Shane  Cabin 8141

Shane Cabin 8141Sydney, NSW

  • 10 reviews
  • 4 likes

Too many passengers for that ship size

published

Been on Carnival Legend before and had a great time, but my cruise on the Splendor was not so much.
Crew were fantastic, room was comfortable beds good, only problem there were way too many passengers and way too many kids, I purposely booked after school holidays but there was so many kids way too many.
3900 passengers on a ship that size was ludicrous, shame on you, long waits for everything only place no queues was the casino..
Would never go on Carnival again, Fun Ship? How about Bum Ship.
4am in the morning kids running up and down corridors, parents need reporting to child services, taking them out of school and ruining my holiday thank you very much.
Food was boring tasteless and basically the same everyday.
Should ask for a refund.

Transparency
Value for Money
Trip Length8 days
Travelling Party Adults
Cruise Experience
Entertainment
Rooms
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Poor quality ship

published
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Jung

JungPerth, WA

  • 2 reviews

Coronavirus Cancellation

published
Transparency
denise

deniseSydney Surrounds, NSW

Full payment for an infant

published

How can u justify paying for a 6 to 12 month old baby full fare. They don't eat, watch entertainment, drink. Totally disgusting and you have now lost 6 adult fares because of it. I could understand a cot fee and maybe a small charge but full fare...NO...that is just wrong!

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Lol bitten

Lol bittenHobart, TAS

  • 13 reviews
  • 16 likes

Currently of a Cruise no peace or quiet

published

Currently on a South Pacific cruise our cabin on deck 8 being kept awake as music thumps down through the 80's Rock party on Lido deck 9. Its now 12:40 am and there is no escaping the thumping loud drumming music.

Its our first shore day tommorrow and even with earplugs in I cannot kerp the noise out to get to sleep. We paid for rest and relaxation yet between noisy neighbours and thumping loud deck parties thats the joke of the day to which my response is not laughter... Dont do it too yourself.
Crew in general otherwise lovely but peace and rest are limited options in this current experience....

Value for Money
Trip Length11 days
Travelling Party Adults
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
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Jennifer

JenniferSydney, NSW

  • 2 reviews

Impeccable customer service

published

Booked my second carnival cruise with my family this year and there was an issue with my future cruise credit which a helpful lady named Pam from the lead desk took the time to resolve for me. It was quite a lengthy and difficult situation and she handled it very professionally and made the whole booking process much easier for me. Very impressed with her service.

Transparency
Value for Money
Trip Length4 days
Travelling Party Adults and Children
Booked Through Cruise Line
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Food
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Kathy

KathySydney, NSW

  • 2 reviews

Poor value for money

published
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Value for Money
Trip Length12 days
Travelling Party Adults
Booked Through Third Party
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Entertainment
Rooms
Food
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Reviewedhonestly

ReviewedhonestlyMurray Region, NSW

  • 14 reviews
  • 12 likes

Overcrowded understaffed floating disease carrier.

published
daisy88

daisy88Darling Downs, QLD

  • 2 reviews
  • 1 like

Money grabbing & not for the guest

published
Transparency
Value for Money
Trip Length3 days
Travelling Party Adults
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Questions & Answers

Sue P.

Sue P.asked

Carnival Cruises

Alcoholic drink package is $119/day and all adults must get it. So 2 adults In 1 cabin on 18 night cruise is $4284. Carnival customer support can’t give me the price of a beer on spirit. 15 drinks in the package is $7.90 each if you drank your full entitlement every day (heaven help my liver!!). Anyone know how much a beer is on Spirit??

5 answers
Ross
Ross

A pint or large can of Heineken is $8.50 so you would need to drink 14 pints per day! A margarita is about $12 if I remember correctly. You would have to drink a lot to make it worthwhile! I spent about $1,600 for a family of 3 over 12 nights and had plenty to drink, bought stuff in shops, went to the casino etc. That drink package is so expensive!

Ken
Ken

15 drinks per day is a lot. We just came back off carnival.for 7 nights. Did not take drinks package as we drink about 6 drinks per day.

Sue P.
Sue P.

Don’t get me wrong I couldn’t drink 15 drinks every day for 15 days but hubby is Scottish so... the cap on the package is 15 alcoholic drinks per day and all adults in cabin need to get it if 1 wants it. At $8.50 a pint I think we’ll go on pay as you go. Maybe some days he will drink 15 pints but not likely every day and I certainly won’t!! Carnival customer support refused to give each price so I couldn’t work out if the package was expensive. It certainly seemed a lot to me!!

Bluey

Blueyasked

Carnival Spirit

how much cost for a soft drinks package child and for adult coffee and soft drink per day

No answers
Bluey

Blueyasked

Carnival Cruises

how much for childrens drink package and for adult coffee and soft drink package

No answers

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