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Carnival Cruises

Carnival Cruises

Spirit, Legend, Splendor, etc... (See All)
3.1 from 133 reviews · View Statistics
See the Best Cruises in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.6 (38)
  • Transparency
    2.5 (32)
  • Trip Length8 days
  • Booked Through
  • Entertainment
    3.2 (38)
  • Rooms
    3.4 (38)
  • Food
    2.9 (38)
  • Staff
    3.8 (40)
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Dirk09
Dirk09South-Eastern Region, NSW
  • 5 reviews
  • 7 likes

LA to Mexico

published
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Chris
Chris
  • 2 reviews
  • 1 like

Non-existent customer service

published

I understand it’s very hard for everyone during this time of COVID-19 however Carnival Cruises refunded my money to Oz cruising within 30 days. I was Oz cruising kept telling me they hadn’t received any money back from carnival as yet. I finally got my money back after 11 months when my solicitor forwarded them a subpoena for court. Two days later I got an email stating they just got my money back from Carnival Cruises and it was good news And they will put it in my account. What a coincidence after 11 months of saying they did not have my money refunded within 48 hours of a subpoena I suddenly did.

  • Incentivised Review No
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ASW
ASWSydney, NSW
  • 3 reviews

NEVER GOT OUR MONEY BACK

published

Our Cruise cancelled due to covid, we were told we could have a refund on our $500 deposit or on board credit. We chose the refund and 6 months later we are still yet to recurve it. We call and email and no one will help us.

  • Value for Money
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  • Incentivised Review No
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Wayno
WaynoCentral West, NSW
  • 3 reviews
  • 1 like

Beware when booking.

published
  • Value for Money
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Rob
RobYanco
  • 11 reviews
  • 11 likes

Bad customer service

published

Cruise cancelled again due to covid. 2 months later still waiting for our refund. Every time you call it's another nonsense answer as to where our money is. Very poor customer service.

  • Value for Money
  • Transparency
  • Incentivised Review No
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CruiserDudette
CruiserDudetteAustralian Capital Territory

Look carefully everywhere before you book it.

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An absolute joke

published

This cruise line refunds customers via a cheque posted in the mail. This cruise line never checks to confirm your address, nor do they notify you that you’re not going be refunded into the bank account you booked with. They send thousands of dollars in the post to an address you booked the cruise with and not the UPDATED address you put on your cruise account. This cruise line uses outdated payment methods and procedures. Steer clear if you value your time and money. I’ve reported them to the ACCC with hopes that nobody else ever has to experience what I did (still waiting for a refund... 3 months later ).

  • Value for Money
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Frank R.
Frank R.Sydney, NSW

Unfortunately there are no minus stars

published
  • Incentivised Review No
  • Travelling Party Adults
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bufori
buforigoulburn nsw
  • 4 reviews
  • 4 likes

Full on party cruise but not for everyone

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Nola
Nola
  • 2 reviews
  • 1 like

Extremely disappointing cruise 5 nights Sydney to Hobart 18-23 March 2020.

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Emma J.
Emma J.Metropolitan Adelaide, SA
  • 2 reviews

never again. ever. i'd rather swim to the islands.

published

Couldnt go to 4 of our 5 islands. 2 were replaced but we recieved miniscule compensation for the itinerary changes. we did not pay to spend 10 of 12 days on the boat.

Customer service was awful in every situation we encountered. They lost a cake we'd ordered to the restaurant for a mates birthday one night and the restaurant staff told me it must be my fault. spoke to every boss we could get our hands on. it was their fault. But they just aren't in it to help the customers out.

EVERYTHING was a rip off. The incessant 'fun' vibe gets stale and annoying after 10 minutes. Need a bigger adults area. club was bad. food was even worse, almost never served hot.

  • Value for Money
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mi55y66
mi55y66South-Eastern Region, NSW

Our Least Favourite Cruise Line!

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ddd
dddMelbourne

Don't do it

published

Line up for hours to get on.Food substandard and so many people hit by viruses vomiting etc.
Food is laid out on trays hours before buffets open.Vanuatu inspector advised poor health handling of food .

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Passenger Cabin 8352
Passenger Cabin 8352New South Wales

No Impressed - During & After... Disappointing

published
  • Incentivised Review No
  • Trip Length7 days
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Ken
KenNew South Wales
  • 5 reviews
  • 7 likes

Aussie Bargain Bogan Cruise Ship

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Questions & Answers

Sue P.
Sue P.asked
Carnival Cruises

Alcoholic drink package is $119/day and all adults must get it. So 2 adults In 1 cabin on 18 night cruise is $4284. Carnival customer support can’t give me the price of a beer on spirit. 15 drinks in the package is $7.90 each if you drank your full entitlement every day (heaven help my liver!!). Anyone know how much a beer is on Spirit??

5 answers
Ross
Ross
Ken
Ken

15 drinks per day is a lot. We just came back off carnival.for 7 nights. Did not take drinks package as we drink about 6 drinks per day.

Sue P.
Sue P.
Bluey
Blueyasked
Carnival Spirit

how much cost for a soft drinks package child and for adult coffee and soft drink per day

No answers
Bluey
Blueyasked
Carnival Cruises

how much for childrens drink package and for adult coffee and soft drink package

No answers
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Get an answer from our members and Carnival Cruises representatives

Carnival Cruises

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Carnival Pride

Carnival Pride

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