This cruise line refunds customers via a cheque posted in the mail. This cruise line never checks to confirm your address, nor do they notify you that you’re not going be refunded into the bank account you booked with. They send thousands of dollars in the post to an address you booked the cruise with and not the UPDATED address you put on your cruise account. This cruise line uses outdated payment methods and procedures. Steer clear if you value your time and money. I’ve reported them to the ACCC with hopes that nobody else ever has to experience what I did (still waiting for a refund... 3 months later ).

Pacific Islands Cruise Feb23-Mar1 2020. Isle of Pines (Cancelled due to Coronavirus restrictions) rescheduled to Moreton Island (also cancelled due to weather) & Noumea. This cruise ended up with a single day in port (Noumea) and the only compensation offered was $50 between three people.
We have completed dozens of cruises and quite frankly found this probably the worst.
The ship blatantly broke maritime law cancelling the safety briefing before or within 24hrs of leaving Sydney port.
Food was ordinary and nothing to write home about. Restau...

When looking at youtube/pictures the ship looked gaudy & tacky,& yes it was but after being 0n board & really looking around felt more like Alice in Wonderland & Willy Wonkers chocolate factory & it grew on you & made you feel happy.Staff was excellent & no problem with food,thought thay did pretty well with the numbers on board can,t expect perfection on a budget cruise.. Drinks reasonably priced as expected. Hygiene pretty non existing till day 7 when hand sanitizer appeared everywhere & self service stopped,rumour was there was gastro on ...

Booking process was terrible, Buffet areas full of staff with few who could speak English. Hygiene was disgusting in buffet areas no-one was supervising hand sanitising or people picking up food with their hands instead of tongs. Hand sanitisers were left empty on many occassions. On 1 instance I told a staff member that it was empty, he said someone had gone to get it refilled so I went to another sanitiser which was also empty. I ended up eating & when I left 1/2 hour later the Sanitisers were still empty. Not good enough especially when t...

Couldnt go to 4 of our 5 islands. 2 were replaced but we recieved miniscule compensation for the itinerary changes. we did not pay to spend 10 of 12 days on the boat.

Customer service was awful in every situation we encountered. They lost a cake we'd ordered to the restaurant for a mates birthday one night and the restaurant staff told me it must be my fault. spoke to every boss we could get our hands on. it was their fault. But they just aren't in it to help the customers out.

EVERYTHING was a rip off. The incessant 'fun' vibe gets stale and annoying after 10 minutes. Need a bigger adults area. club was bad. food was even worse, almost never served hot.

We tried Carnival Splendor at the last minute due to another trip being cancelled because of Coronavirus. We were keen to give Carnival a go having not tried them before. Sadly we won’t be trying them again. I will go through Pros and Cons. Pros - more space in cabins; food generally really nice, but mainly ate in dining room; comfy bed; great wait staff. Cons - seemed very disorganized; worst example of a muster we’ve ever seen; too many people for ship size; attracts a rough crowd due to cheap fares; too many children even though school had j...

Line up for hours to get on.Food substandard and so many people hit by viruses vomiting etc.
Food is laid out on trays hours before buffets open.Vanuatu inspector advised poor health handling of food .

Just arrived back from Splendor on Sunday 1 March 2020, 7 day trip. Originally told it was newly renovated, when I was disappointed with the old pink decor and was not sure how it was a better newer ship. 2nd; It was a very very large ship with alot of people, which was fine!! However the staff, especially in the dining area did not seem to cope. Our dinner was at 7.45pm, If we were 5 minutes late after our sitting time, we were rushed at ordering, when we questioned it, we were told the kitchen closes at 8.15pm and they would not be able to...

The worst cruise we have ever done in 14 previous cruises. Carnival the aussie bargain boat. Ifyou are looking for a cheap cruise with terrible showtime theatre productions, very low quality food, tired staff, kids being unsupervised and running rampant all over the ship, long lines for everything then this is the cruise for you. We did a 7 night Moreton Island Noumea Cruise that we couldnt tender to Moreton Island due to high seas. $50 obc for the cancellation. Noumea was very nice but most people being 1st time cruisers bought excursions on b...

We had five nights last week on the Carnival Splendor,
A tired pink ship recently re-decorated in some hallucinated mind bender.
What was sold as the newly renovated Carnival Mona-Lisa,
Looked more like a gaudy uncoordinated mix-match of a pink, patchy pizza!

We had high expectations for this cruise to Tassie with the money we paid,
And even naive enough to purchase for the “Faster to the Fun” upgrade!
But we were sadly awoken by this facade of smooth marketing disguise ,
The “Faster to the Fun” guarantee of no lines, room ready upon arrival, first off and on, appears to be just a facade of lies!
...

Booked a 12 day cruise for 2 adults and a 21 month old departing Melb and going to Pacific Islands.

After boarding the ship we were told we wouldn't be able to visit any of the islands in New Caledonia apart from Noumea (capital city) due to Coronavirus. We were told we would instead go to Port Vila (capital city of Vanuatu). Bad start.

At least we still had Mystery Island to go to. Nah, that got cancelled due to rough waters (which crew were aware of before we departed). Instead we would go to Santo.

So we have gone from 5 days on tropic...

Been on Carnival Legend before and had a great time, but my cruise on the Splendor was not so much.
Crew were fantastic, room was comfortable beds good, only problem there were way too many passengers and way too many kids, I purposely booked after school holidays but there was so many kids way too many.
3900 passengers on a ship that size was ludicrous, shame on you, long waits for everything only place no queues was the casino..
Would never go on Carnival again, Fun Ship? How about Bum Ship.
4am in the morning kids running up and down corridors, parents need reporting to child services, taking them out of school and ruining my holiday thank you very much.
Food was boring tasteless and basically the same everyday.
Should ask for a refund.

Sailed on Carnival Splendor from Sydney on 28th January 2019

No issues booking and boarding. Staff all came across as friendly. Room neat and tidy and appeared clean. Serviced each day with care by wonderful and caring steward who always checked in with us and enquired about our day. Offered information on ports and really wanted to help.
After sailing on the Carnival Spirit I could not help comparing the two ships and felt that Sydney was cheated out of a better ship. This ship in aesthetics was horrible. Looked like bits and pieces of deco...

I can only say the booking service was very professional. I had to contact Carnival on three seperate occasions and every conversation was professional and informative. Unfortunately after contacting several travel Insurance Companies I realised we would not be insured under any circumstance if our claim had any connection to the Coronavirus. I am so disappointed as the cruise was for my 60th birthday so the timing of the cruise was important. I was hoping to maybe freeze the deposit to use on a later cruise, hoping in time the situation may se...

How can u justify paying for a 6 to 12 month old baby full fare. They don't eat, watch entertainment, drink. Totally disgusting and you have now lost 6 adult fares because of it. I could understand a cot fee and maybe a small charge but full fare...NO...that is just wrong!

Currently on a South Pacific cruise our cabin on deck 8 being kept awake as music thumps down through the 80's Rock party on Lido deck 9. Its now 12:40 am and there is no escaping the thumping loud drumming music.

Its our first shore day tommorrow and even with earplugs in I cannot kerp the noise out to get to sleep. We paid for rest and relaxation yet between noisy neighbours and thumping loud deck parties thats the joke of the day to which my response is not laughter... Dont do it too yourself.
Crew in general otherwise lovely but peace and rest are limited options in this current experience....

Booked my second carnival cruise with my family this year and there was an issue with my future cruise credit which a helpful lady named Pam from the lead desk took the time to resolve for me. It was quite a lengthy and difficult situation and she handled it very professionally and made the whole booking process much easier for me. Very impressed with her service.

We paid premium for a 12 night Christmas cruise. In all we had a good time but we both come back sick. The sore throat, high fever, cough etc started on the 2nd week on board.

The positives:
Friendly staff, the destination, beautiful tropical islands. The people you meet on the cruise.

The negatives:
Lack of hygiene in buffet, long queues at the buffet esp if you want to use the toaster. Sides bar was a salmonella breading ground. Plastic cups not dried, perfect breathing ground for bacteria. Sticky tables, long queues at breakfast. Only pl...

Overcrowded, understaffed, staff need training, poor hygiene and came home with the Carnival cough.
I have cruised on P & O 3 times, and Princess once.
This is my first Carnival cruise.
I travelled with my wife and my 2 adult kids.
I was very healthy and immunised before this cruise.
My following review is covering all positive and negative about this cruise we experienced.
It's my opinion and I am comparing to past cruises that I have been on.

BOOKING
...

Awful, nasty experience. Jeez where do I start?? I will dot point..
* the room had ONE power point. That's all. Called guest services and asked for an extension cord as I have a cpap machine. They didn't know what an extension cord was.
* The so called lemonade is lemon cordial, the iced tea was a really strange flavour. Coffee from the machine was actually undrinkable... it was like drinking the grinds and hot water. We bought two cappuccinos from a cafe and they were barely coffee... so NO coffee for the whole trip
* At brekky they have 2 toa...