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NEVER GOT OUR MONEY BACK
Our Cruise cancelled due to covid, we were told we could have a refund on our $500 deposit or on board credit. We chose the refund and 6 months later we are still yet to recurve it. We call and email and no one will help us.
Beware when booking.
I have to say my first experience with Carnival Cruises was an enjoyable one, so much so that I could not wait to book another. Then unfortunately Covid 19 hit and our family trip had to be postponed.
I was going to take up the offer to rebook later to take advantage of the extra room credit offered. That is when problems arose. You see, when I initially booked the 3 rooms for my family, I was asked to provide a pin number so that nobody could alter my booking. Then my wife rang to book a room for her friends. For this she used her own credit ...card and her email address. Fast forward a few months and our marriage has ended so my wife is no longer going on the cruise and so she rang to cancel her friends room using the booking number and her credit card details. All good so far, she assumed the room was now cancelled. When I go to rebook the family cruise after Covid-19 I am told that my room had been cancelled. This was never my Ex-wife’s intention. But apparently one of your workers cancelled my room instead, despite not having booking number, credit card details or the pin number. Not only that but my room had been cancelled and I was not even sent a confirmation email. My ex-wife has still not been refunded the deposit for her friends’ room despite not rebooking after Covid-19. I am then told I will have to rebook my room which I did. No upgrade or room credit. My children were originally in a room across the corridor but now I am told I cannot choose a room and I will be advised. Now I receive an email from Carnival saying I will be in violation of your minor’s policy because my children are too far away from me. All this has been out of my control through no fault of my own. I do have to question the integrity and attention to detail of Carnival in this case. This has been a terrible experience for both me and my family. Not only that but it will now cost me nearly $700 to cancel a cruise on which my youngest son will be refused to board.
Bad customer service
Cruise cancelled again due to covid. 2 months later still waiting for our refund. Every time you call it's another nonsense answer as to where our money is. Very poor customer service.
Look carefully everywhere before you book it.
Be careful with this sneaky company when you book a cruise. I booked one for next year to the pacific islands during a 72 hour sale. When you click through to the page just before paying a deposit where you have to click you agree to terms and conditions etc.. there's a bit you can click on that says cancellation policy which comes up with you being able to cancel the cruise 3 months before and get your deposit back. However, when you go to the next page and it offers you 3 different ways of paying - monthly payments, full deposit etc... if yo...u don't scroll don't you don't see the fine print that says for that particular sale the deposit is non refundable. Unfortunately I was stupid and didn't scroll down. Afterwards I emailed them with the question of what happens if the quarantine rules are in place for Australia for returning overseas travellers at the time of the cruise (2 weeks quarantine when you return) will they change the itinerary or cancel the cruise etc. They came back with a generic 4 paragraph email saying they were making sure people are safe etc etc.. with one of the things being that guests would be required to wear masks at all times outside their room ----> Yeah that just makes me want to cancel it even more. On a later email after I demanded they actually give me an answer they said they wouldn't confirm so in other words they couldn't care less about their customers and will just continue with the same itinerary even though customers would have to quarantine for 2 weeks afterwards. There was another sale at Royal Caribbean I was looking at. Wish I'd done that now. I might even forfeit the deposit and still go on that if the ACCC can't help me with the deposit. I felt sorry for these guys previously due to the COVID stuff but now after reading other people's experiences and now my own... I'd jump for joy if these guys went under.
An absolute joke
This cruise line refunds customers via a cheque posted in the mail. This cruise line never checks to confirm your address, nor do they notify you that you’re not going be refunded into the bank account you booked with. They send thousands of dollars in the post to an address you booked the cruise with and not the UPDATED address you put on your cruise account. This cruise line uses outdated payment methods and procedures. Steer clear if you value your time and money. I’ve reported them to the ACCC with hopes that nobody else ever has to experience what I did (still waiting for a refund... 3 months later ).
Unfortunately there are no minus stars
Pacific Islands Cruise Feb23-Mar1 2020. Isle of Pines (Cancelled due to Coronavirus restrictions) rescheduled to Moreton Island (also cancelled due to weather) & Noumea. This cruise ended up with a single day in port (Noumea) and the only compensation offered was $50 between three people.
We have completed dozens of cruises and quite frankly found this probably the worst.
The ship blatantly broke maritime law cancelling the safety briefing before or within 24hrs of leaving Sydney port.
Food was ordinary and nothing to write home about. Restau...
Full on party cruise but not for everyone
When looking at youtube/pictures the ship looked gaudy & tacky,& yes it was but after being 0n board & really looking around felt more like Alice in Wonderland & Willy Wonkers chocolate factory & it grew on you & made you feel happy.Staff was excellent & no problem with food,thought thay did pretty well with the numbers on board can,t expect perfection on a budget cruise.. Drinks reasonably priced as expected. Hygiene pretty non existing till day 7 when hand sanitizer appeared everywhere & self service stopped,rumour was there was gastro on ...board,they should have had their act together earlier.Entertainment pretty average,some was OK but daytime activities pretty poor. How much trivia do you want? & most seminars were just sales pitch for the spa.I don,,t mi d a bit of partying but also like to chill out Tried to find some quiet areas after dinner to listen to some quiet music & have a drink but didn,t exist,piano bar didn,t open till 10pm some nights,on other cruises neverhad this happen.So if you like to party 24/7 then this is the cruise for you The kids seemed to be well catered for, a good number on our cruise but wouldn,t like school holiday time when there would be too many Used the gym daily & one of the best gyms we have found on a cruise ship.Some say the cabins are a bit dated butI liked the old world feel they have, but we are all different, I won,t go on another carnival cruise as it was not my style, but u understand others who like this atmosphere would have a ball ,but remember it is a budget cruise so don,t expect too much
Extremely disappointing cruise 5 nights Sydney to Hobart 18-23 March 2020.
Booking process was terrible, Buffet areas full of staff with few who could speak English. Hygiene was disgusting in buffet areas no-one was supervising hand sanitising or people picking up food with their hands instead of tongs. Hand sanitisers were left empty on many occassions. On 1 instance I told a staff member that it was empty, he said someone had gone to get it refilled so I went to another sanitiser which was also empty. I ended up eating & when I left 1/2 hour later the Sanitisers were still empty. Not good enough especially when t...here was already Caronavirus in China & on board other ships. Momo who is supposed to look after guests & manage games etc on board is extremely rude & needs to learn some manners in how to treat the passengers with respect I found him extremely offensive. This is the first ship that I have been on that didn`t have a movie channel in your room as too many times you could`nt get a seat to participate in various games etc so we had to go to our room. Everyone was getting continually lost on board as the ship only has 2 decks that you can walk from one end of the ship to the other. Paperwork re embarkation was supposed to have be put in rooms regarding whether you wanted to have your bag taken for you to the dock or take it yourself was not provided, leaving many elderly people to have to struggle to get their bags to the dock. Because I had to cancelled a previous cruise which had a $300 on board credit voucher & I rescheduled this one I was told on rebooking that I would still get my $300 voucher for my early booking, that never happened. We were also told we would receive a questionaire to give feedback regarding our cruise very shortly after leaving the ship via email & here it is a month later still no email has arrived. The only good parts was the cleanliness of our room & the terrific dining room staff. We will not be using Carnival again.
never again. ever. i'd rather swim to the islands.
Couldnt go to 4 of our 5 islands. 2 were replaced but we recieved miniscule compensation for the itinerary changes. we did not pay to spend 10 of 12 days on the boat.
Customer service was awful in every situation we encountered. They lost a cake we'd ordered to the restaurant for a mates birthday one night and the restaurant staff told me it must be my fault. spoke to every boss we could get our hands on. it was their fault. But they just aren't in it to help the customers out.
EVERYTHING was a rip off. The incessant 'fun' vibe gets stale and annoying after 10 minutes. Need a bigger adults area. club was bad. food was even worse, almost never served hot.
Our Least Favourite Cruise Line!
We tried Carnival Splendor at the last minute due to another trip being cancelled because of Coronavirus. We were keen to give Carnival a go having not tried them before. Sadly we won’t be trying them again. I will go through Pros and Cons. Pros - more space in cabins; food generally really nice, but mainly ate in dining room; comfy bed; great wait staff. Cons - seemed very disorganized; worst example of a muster we’ve ever seen; too many people for ship size; attracts a rough crowd due to cheap fares; too many children even though school had j...ust gone back; nowhere peaceful to chill, extremely noisy all the time; very lax when it came to cleanliness, nobody enforced hand sanitizing (hello Coronavirus??); no real entertainment on sea days; shows although good did not really involve anyone apart from ships company (there were a couple of outside entertainers, but for ten nights that was it); kids run riot; Casino open to kids running through it; confusion around what to do when going ashore - poor communication in general. Unfortunately there is more but I think that’s plenty to think about. We’ve cruised with three other cruise lines and this was by far the most disappointing. We will never go with these guys again but as they are a cheap option I’m sure they will not be too bothered by that! I do want to say we still enjoyed our break as these things are what you make them!!
Don't do it
Line up for hours to get on.Food substandard and so many people hit by viruses vomiting etc.
Food is laid out on trays hours before buffets open.Vanuatu inspector advised poor health handling of food .
- Carnival Splendor
No Impressed - During & After... Disappointing
Just arrived back from Splendor on Sunday 1 March 2020, 7 day trip. Originally told it was newly renovated, when I was disappointed with the old pink decor and was not sure how it was a better newer ship. 2nd; It was a very very large ship with alot of people, which was fine!! However the staff, especially in the dining area did not seem to cope. Our dinner was at 7.45pm, If we were 5 minutes late after our sitting time, we were rushed at ordering, when we questioned it, we were told the kitchen closes at 8.15pm and they would not be able to...put in anymore orders.. NOT happy, even at times I would order wine & they would forget to bring it... As staff were struggling I chose not to hassle them again... More than 1 occasion this occurred. I have approached the service desk numerous times for different reasons.. I can recall only 1 time a staff member smiled, joked, easy to talk to, once ONLY amazing service and it was 1.30am.. every other time... No smile, quickly answer the question with no passion, barely looked at us while we were talking, NO customer service at all... NO help at all! So disappointed! LETS not mention the disappointing kids club... I thought it was the best most family friendly cruise.. Ok finished my week holiday and I'm back home now.. yeahhh Had my account linked to my card so they can debit as they go. I kept track of my spending throughout my journey and upon my arrival. Every transaction is deducted and pending, then they withdraw the whole amount and they advise me afterwards that after 5 days when we know the amount is cleared then we will release the pending amount... I'snt that called double dipping. If staff have advised me that from the word GO I would have put money in my account and not linked.. Now for 5 days Im left with NO money, not everyone has excess money on the side... Overall I DO NOT recommend Carnival... It takes alot from me to be unhappy! Never again on Carnival.. Unhappy customer..
Aussie Bargain Bogan Cruise Ship
The worst cruise we have ever done in 14 previous cruises. Carnival the aussie bargain boat. Ifyou are looking for a cheap cruise with terrible showtime theatre productions, very low quality food, tired staff, kids being unsupervised and running rampant all over the ship, long lines for everything then this is the cruise for you. We did a 7 night Moreton Island Noumea Cruise that we couldnt tender to Moreton Island due to high seas. $50 obc for the cancellation. Noumea was very nice but most people being 1st time cruisers bought excursions on b...oard when of course they are half price on shore. Elegant nights, people wearing tank tops, thongs etc just bogan. Meal in restaurants elegant night worse than our local pubs. We still managed to have fun dining with others and sharing our experiences as they too felt the same way. Do yourself a favour. Forget it....
- Carnival Splendor
RIDE THE CARNIVAL SPLENDOR BENDER
We had five nights last week on the Carnival Splendor,
A tired pink ship recently re-decorated in some hallucinated mind bender.
What was sold as the newly renovated Carnival Mona-Lisa,
Looked more like a gaudy uncoordinated mix-match of a pink, patchy pizza!
We had high expectations for this cruise to Tassie with the money we paid,
And even naive enough to purchase for the “Faster to the Fun” upgrade!
But we were sadly awoken by this facade of smooth marketing disguise ,
The “Faster to the Fun” guarantee of no lines, room ready upon arrival, first off and on, appears to be just a facade of lies!
Not worth it. Shady business practices.
Booked a 12 day cruise for 2 adults and a 21 month old departing Melb and going to Pacific Islands.
After boarding the ship we were told we wouldn't be able to visit any of the islands in New Caledonia apart from Noumea (capital city) due to Coronavirus. We were told we would instead go to Port Vila (capital city of Vanuatu). Bad start.
At least we still had Mystery Island to go to. Nah, that got cancelled due to rough waters (which crew were aware of before we departed). Instead we would go to Santo.
So we have gone from 5 days on tropic...al islands to 1 day on Santo, 1.5 days in Port Vila and 1 day in Noumea. Not whatsoever what we signed up for. I get that weather happens and Coronavirus is out of your control but you already knew that we wouldn't be going to the islands we had paid to go to ahead of time. Offer a refund, that should be your cost of operating in this environment, not the consumers. Day 2 on the ship, 100km winds, 5m waves and all the pools are closed. Great. Day 3 same.
Questions & Answers
Alcoholic drink package is $119/day and all adults must get it. So 2 adults In 1 cabin on 18 night cruise is $4284. Carnival customer support can’t give me the price of a beer on spirit. 15 drinks in the package is $7.90 each if you drank your full entitlement every day (heaven help my liver!!). Anyone know how much a beer is on Spirit??
A pint or large can of Heineken is $8.50 so you would need to drink 14 pints per day! A margarita is about $12 if I remember correctly. You would have to drink a lot to make it worthwhile! I spent about $1,600 for a family of 3 over 12 nights and had plenty to drink, bought stuff in shops, went to the casino etc. That drink package is so expensive!
15 drinks per day is a lot. We just came back off carnival.for 7 nights. Did not take drinks package as we drink about 6 drinks per day.
Don’t get me wrong I couldn’t drink 15 drinks every day for 15 days but hubby is Scottish so... the cap on the package is 15 alcoholic drinks per day and all adults in cabin need to get it if 1 wants it. At $8.50 a pint I think we’ll go on pay as you go. Maybe some days he will drink 15 pints but not likely every day and I certainly won’t!! Carnival customer support refused to give each price so I couldn’t work out if the package was expensive. It certainly seemed a lot to me!!
how much cost for a soft drinks package child and for adult coffee and soft drink per day
how much for childrens drink package and for adult coffee and soft drink package
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