NEVER USE THEM
Heads up to all removalist companies do not recommend Carts Insurance to your clients. We havs recommended them only to customers for 30 years. Only to ve served with legal papers.
I've had to put in claims for damage to my furniture before with an insurer who no longer does removal insurance, and sure I had to submit more information to Carts this time for our claim - but honestly Carts service was way beyond anything I've ever experienced before! Jade was super friendly, helpful and supportive, and really lovely to deal with while our well-known removalists tried to force us to accept a dodgy offer... Then a few weeks ago we got a lovely surprise - Carts reached out to let us know they'd been able to get the full amount back from our removal company, and gave us back our excess as well! Definitely worth it and I highly recommend them.
Arduous process but great result
We moved our household from NSW to WA in August. We were hesitant about buying insurance as our goods filled an entire container and were travelling by train so what could possibly go wrong. Luckily we did and chose Carts over the removals company Insurance which was double the price. Unfortunately the removalist company wrapped our furniture in coloured plastic sheeting which caused severe friction burns to several pieces of our furniture due to the vibrations during transit. Claiming on any insurance is an arduous process and I had to provide...a lot of information and seek quotes for repair but after just over 2 months Carts paid the full amount to repair or replace all of the damaged items. Thanks so much to Jade at Carts for dealing with our claim and settling it before Christmas.
Rip up your money up instead - it’s quicker and less painless.
I’m on a fixed income and a firm believer in insurance.
When I was forced to sell my home in March and had to move 100kms away, my removal company went to pains to reinforce the fact that they were not liable for damage in transit. It seemed prudent to insure my treasured and well cared for belongings, rather than risk losing them because I couldn’t afford replacements.
The insurance was very expensive - almost $800 for $120K cover, with a $200 excess, and even then, I was still technically underinsured. However, I thought I’d be covered if ...anything went wrong. Fortunately, there was visible and permanent damage to just one item - my 12 year old clothes dryer. I lodged a claim, thinking it would be a straight forward process not unlike claiming on household insurance. WRONG!!!! Here’s what CARTS wanted from me, AFTER I’d lodged the claim : - Removalist documentation - packing lists, contract invoice, terms of contract
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