Cashrewards

So cash rewards are closing down soon and we’ve all gotta put in our claims. I’ve recently tried to claim on a purchase with Luxury Escapes and omg! So far I’ve had to provide information over 8 emails back to them as proof of purchase which I… Read more

understand but these guys are seriously asking for so much. The latest email from them today says I don’t qualify because I’ve received a discount? Errrrrr I think not!! Now I’ve sent them another invoice showing price which includes an insurance fee and credit card fees. I get the feeling they’re gonna find something wrong with that as well! Why? This is so darn frustrating and the guy, [Name Removed] I’m dealing with….wow! If only I could speak to him and stop this ridiculous nonsense! Anyway I’m far from happy and over the time I’ve used this app there’s been constant problems and issues.

I used Cash rewards almost a year ago. It told 5 months to get the cash back on my app records. Then I did not receive any cash back in my nominated bank account. When I contact Cash rewards, it took weeks to get a response and they kept telling me the cash back was transferred to my account half a year after the purchase. Unfortunately, there… Read more

were no records of money transferred to my bank accounts. After lots of back and forth email and escalating my complaint, I was told the account the money was transferred to and that was not my nominated account or any of my bank accounts. I still have not received my cash back.

Do trust this company. M Y Chu

I made a purchase through Cashrewards that in addition to the regular 3.6% cashback, I was also entitled to get an additional $10 bonus cashback for any purchase over $100. I received the usual email confirmation of the 3.6% cashback, with the… Read more

transaction shown as pending in my account, but there was no reference to the $10 bonus cashback. I submitted a request online with Cashrewards to ascertain the status of the bonus $10 cashback. Within 24 hours, I received a response from Pete at the Cashrewards Members Services Team, explaining that once the 3.6% cashback is approved, the $10 bonus cashback will also be paid. Thank you to Pete and to Cashrewards for your great service.

I had missing reward and jumped online to and lodged the enquiry, Nash understood my query and quick to help me. Emails and answers to my questions were perfect and helped me claim my cashback.

I had some problems with Agoda, where cashback was denied because of a technical glitch (original reservation was replaced by a new booking id), but after some back and forth with Cashrewards, they could sort it out and cashback was credited.

I needed assistance on 3 occasions, and each time, Peter provided an exceptional service. He is patient, knowledgeable, and truly effective at resolving issues. It's rare to find such consistent, high-quality support. Thank you for your fantastic help!

Never used to have problems with Cashrewards purchases tracking but increasingly lately I’ve had to chase them up. Very frustrating and time consuming. Despite having screenshots clearly stating date of purchase and time limited upsize I was told the purchase date was a day later when the upsize was over. I repeatedly pointed this out to… Read more

Cashrewards customer service and it took multiple emails to finally get them to finally acknowledge I had done everything correctly. If you’re not proactive and stubborn like me, be prepared to lose cash back.

Truly the worst part of the pandemic is when the Cash reward ancient staffer gets to work with me on the horrible process of getting $1 withdrawals from the system terrible customer uselessness service and poor communication and lack of knowledge on how to do the job properly without any kind of disruption or even any other means of doing it… Read more

properly is a major drama in the ancient service technology world Cashrewards system which they hate it to provide a solution to their user experience and to me it is a worse than having a challenge in the horrible conditions of suffering from the cancer that has caused me back in the process of withdrawal from the wrong place Cashrewards scam system and no way I could ever get back into the horrifying mess of this scam again after the fact I had been through it and now from deep inside I am writing a personal experience about this scam system that is going on in the future and my own experience about this one is like a smell the lovely flowers with the mask on the face

I have been waiting months for my Bupa cashback to be approved through Cashrewards, and the experience has been frustrating from start to finish. Despite multiple follow-ups, all I’ve received are generic “we’re investigating” responses, with no clear timeframe or accountability. I was told the matter was with their “escalations team” and that… Read more

they were liaising with Bupa, but the updates felt copy-and-paste and did not address my specific questions. I even had to escalate to the ACCC to get any real movement, yet the issue is still unresolved.

While I understand some delays may be outside Cashrewards’ direct control, the lack of transparency, slow replies, and repetitive template messages made the process unnecessarily difficult. If a retailer partner is consistently slow to confirm cashback, Cashrewards should be upfront about it before customers make large purchases relying on their service.

This experience has left me questioning whether the “rewards” are worth the time and effort. I will not be using Cashrewards for major transactions again until they can demonstrate faster resolution times and better communication.

I just heard today that Cashrewards is finishing up. What a shame! I've had nothing but exceptional service from them over the years. They've always been transparent, and so nice and accommodating if I've had a hiccup. Ive always felt I could trust this site. Sad to see Cashrewards finishing up, but alas, all good things eventually come to an end. Thankyou for allowing me to be a member, and part of your rewards program

Cashrewards has just the best customer service - every time I have interacted they have been prompt, polite and incredibly helpful. Missing reward posted within 24 hours, thank you Arnel

I’ve been using the Cashrewards app for a long time. I only had one cashback issue, and John from the support team fixed it really quickly. Definitely recommend!

I had a fantastic experience with Cashrewards customer service. I was missing cashback from a couple of purchases; I sent an email to their support team with my transaction details. To my surprise, I received a friendly and professional response from Adam within 24 hours. They were incredibly helpful and quickly looked into my case. Within a few… Read more

days, the missing cashback was credited to my account. It was a completely hassle-free process. Their team is efficient and truly dedicated to helping members. I'm very impressed and highly recommend them.

What an incredible app. Receiving cash back for a purchase you’re going to make anyway is a huge win! Over the full year I have extra money to go toward Christmas presents! I recommend it to all my friends!

I have been using Cashrewards for a number of years now. The range of offerings is great and the discounts are not to be sneezed at. Any issues or problems are resolved quickly and professionally with the minimum of fuss. Dennis was brilliant in the way he recently rectified an issue and had my account credited with the correct amount in a matter of days. Thanks Dennis and Cashrewards for the great service and discounts.

I have almost $800 in credit in my Cash Rewards account and I am not even a very big shopper. The one time I had to contact them their response was swift and resolved the issue. HIGHLY recommend!

I liaised with Dennis recently to follow up issues with my claim. He was very professional and was able to assist in resolving and manually processing my claim. I was pleasantly surprised by the excellent customer service received from the Cashrewards team.

The best customer service! Arnel just sorted a missing cashback for me - with 24 hours, and paid it into my account immediately. Then send a very pleasant email confirming all this. - such great service thanks Arnel!

Customer service team makes it very easy. Dennis was very helpful, he went above and beyond to follow up my missing cashreward with the store. I would recommend cashrewards to a friend :)

Very helpful customer service, very impressed as very new to cash rewards so the customer service has been excellent in answering questions I had regarding the purchases and the rewards..

Been using cashrewards for couple of years now. Great cash back! I'll keep using. But recently theres an issue with Europcar cashback ,its not reflecting in my account. Been doing claim missing cash back from Europcar since May 2025. Even highlighted to their customer support of this issue, but until now , cashback for Europcar bookings still… Read more

missing. Tired of claiming missing cashback. If they could fix the system it would be better. This is a recurring issue with me , as I am always booking Europcar car hire for my company thats why I noticed it. Cashrewards was great until this issue came .