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28 reviews
Lance M.
Lance M.VIC3 posts
 

Have bought 3 of these, 1 stopped taking a charge at 13 months old and used for starting a car only twice. Another stopped taking a charge at 19 months old , was used regularly but still died. The third one is still going after being used regularly on a ride on mower and cars. Now just waiting for it to die as the other two did. All bought around 2.5 years ago. Will try another brand when the last one dies.

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B wor
B worQLD
 

Planned obsolescence – Lasted a just over a year before it wouldn’t take a charge. Used it maybe half a dozen times, charged my phone off it while camping. But ultimately a waste of time and money. Not something you want to rely on in an emergency. To dicksmiths credit, they refunded me. Worst thing about it was I recommended the product before finding these issues and reviews to an elderly neighbour… Show details

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linnykt7
linnykt72 posts
 

OBVIOUS FAULT WITH CERTA PRODUCT, KOGAN POOR RESPONSE – Bought from Kogan 2022, used 3 times, failed to charge as exactly all other reviews (1 blue light). Wrote to Kogan, they refused to do anything, yes purchased 2022 , however not a product that has regular/constant use and not noticed until checked charge, hence time frame. Informed them of many other exact issues logged - should be a product… Read more

recall. Attached photo showing pristine condition. Extremely dissapointed with after sales service. Wont buy from Kogan again.

11fday11
11fday11
 

Won't take a charge – Purchased 2 or three yrs ago. Used it a max of 6 times and was very pleased with it. Took it out 3 months ago, it charged up ok. Went to recharge yesterday and would not charge no matter how long left on. Because it's been hardly used it is in pristine condition, looks like it just came out of the box, but it's useless. I see others have had similar problems. Show details

ALERT T.
ALERT T.
 

(⅒star rateing) – Will not recaharge. Used once-all good then! (once) but *certa-water-resistant-portable-jump-starter* WILL NOT recharge by USB or Power plug?. (⅒star rateing) {one blue light flashing after 6 hours on power charge-no torchlight-no 4 recharge lights- it's not charging anything} useless waste if cash. Show details

Sumo
SumoNSW24 posts
 

Peice of trash! – 12 months old and won't charge. When I really needed it it let me down. It seems a lot of stuff I've bought from Kogan is rubbish. I've uninstaller the Kogan app and stopped my subscription. Show details

Gary B.
Gary B.VIC
 

Certa jump pack 16000 – Same as all the others, great unit for 12 months. Now 1 blinking blue light and nothing.

Greg R.
Greg R.
 

Centra jump starters (3 units) fail to charge – I have experienced the same problem with 3 units I purchased from Kogan. 2 were gifts. Cleary this product has significant current leakage issues as it does not hold charge. This is most likely a due to a design fault. Tried recharging and 2 units 1200mAh get hot while the 16000 mAh just flashes the first charging light for the entire day. Clearly… Read more

very dangerous units that need to be disposed of properly. Tried to get replacements but they are out of warranty so no one cares. Even though after charging, I did not check until I needed them in an emergency. I would NOT recommend this product as it does not perform as per its intended use, when you need it most.

Dinosaur
DinosaurQLD27 posts
 

Expensive junk – I purchased two of these jump starters. What a joke. The bigger one is supposed to start up to a 6.5 litre engine. Can’t even start a ride on when freshly and fully charged. I gave the second slightly smaller capacity jump starter to my daughter for her safety. Kogan you are morally corrupt because many people have these for their safety and many… Read more

would not realise these are poor to no insurance. My Mastercard also reveals I was signed up for their $99 membership annual fee unbeknown to me. CROOKS!

Stevo
Stevo
 

Waste of money – Bought the certa water resistant portable jump starter, and just like everyone else, it won't charge. One of the worst items I've bought. Bought from Dick Smith Australia

Bryce M.
Bryce M.
 

A terribly flawed product – I bought a "Certa 16,000mAh Water Resistant Portable Jump Starter" online from Dick Smith NZ in Feb 2022. It worked well after the initial charge, and was recharged once following which it was unable to be charged again (the first blue light flashes indefinitely but the battery does not hold a charge regardless of how long it the device is… Read more

connected to the charger). Judging from the many other reviews reporting the same problem, this seems to be a terribly flawed product that should never have gone on the market. I do not recommend.

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Mary
Mary
 

Certa 16000 Portable Jump Starter – product absolutely useless. Used only once, cannot charge it again. Not happy with this as I usually by Kogan products all the time. Show details

Robert H.
Robert H.NSW6 posts
 

Wish I had read these reviews prior to buying this rubbish – First bought the Certa Jump starter on 24/223 , it was fully charged and put in my boot, all appeared ok till I first tried to use it at a picnic to charge a friends iPhone. Not a chance . I complained to Kogan Service and after some correspondence, it was replaced on 8/5/23. Same thing happened again, this time we had a bushfire and lost all… Read more

power for 24 hours It succeedded in charging my Iphone once only and then would not work at all . I wsa offered a replacement or refund. Silly me , I opted first for replacement thinking I was just unlucky , but then was told they were out of stock, an there was no due date, so I accepted a refund. I paid $106.98 for the origonal unit , My refund $34.99 a difference of $71.99 . I have requested an explanation , each of my e-mails to customer service included my phone number . No answer. Problem product obviously and poor cutomer communication

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Clinty
Clinty
 

Dont work – Bought it new. Charged it fully and stored in car. Tried to use it for first time after 4 months and was dead. Tried to re-charge again, one blue light flashes and flash light flicks on and then off when un plugging. Its now as dead as disco. Money wasted and wasnt a cheapy. Disappointed. Show details

Disappointed John.
Disappointed John.WA
 

Not charging – As others have reported the unit worked well for a few times then refused to charge, Exactly the same symptoms as others have suffered, one blue light constantly flashing but no charge going into the battery. The voltage stays the same and does not increase regardless of how long it is left on charge. I tried different usb power units and… Read more

different leads but nothing makes any difference. The flashlight briefly flashes as the usb lead is plugged into the micro usb slot but not when plugging into the usb C slot. Both sockets give the one blue led flashing but no charging. The on/off button does absolutely nothing. In desperation I attempted to charge the battery directly by connecting a CTek 5 amp smart charger to the output where the main leads plug in. I measured whether there was any current flowing and there was hardly any in ordinary 12 volt car battery charging mode. However setting the charger for AGM and recon mode did charge the lithium battery and the unit functioned again at least to be able to jump start a vehicle once the lithium battery had regained some charge. Unfortunately the on/off button still does nothing and the unit still will not charge normally using the usb sockets. As so many people have complained about exactly the same issue I am appalled at the lack of response from Certa or Kogan and would advise anyone thinking of buying this unit to look elsewhere.

Kogan
Kogan    

Hi there, Thanks for your review. We appreciate the time… Read more

Jill
Jill2 posts
 

Battery is crap – The battery lasted just long enough for it to be out of warranty and then it ceased charging. I am trying to work out how to open it and replace the battery, not an easy thing to find. It is likely off to landfill. It worked well, when it had a battery itself. Show details

Kogan
Kogan    

Hi Jill, Thanks for your review. We typically recommend… Read more (+1 reply)

Howard
Howard2 posts
 

It dies before I got the chance to use – Bought in Jan 2022 for going for a road trip, fortunately nothing happened so didn't use it. Read the manual and scheduled my calendar to charge it every 3 months as suggested. Today it's my schedule for recharging, but it won't charge anymore (also no power output from it). 18 months life time. Don't buy this. Your car battery lives longer than this jump starter. Show details

Kogan
Kogan    

Hi Howard, Thanks for your review. We appreciate the time… Read more

John K.
John K.NSW2 posts
 

5 Blue Lights and wont jump start ASX – Whilst the unit has 5 blue lights when connected to the car that needs to be jump started all the lights go out when you attempt to start the car.

Kogan
Kogan    

Hi John, Thanks for your review and we appreciate your… Read more (+2 replies)

Mick
Mick
 

Bought two, both didnt charge – Bought 2 of these and was impressed how well they started vehicles that had flat batteries. Eventually they both refused to charge with only one light endlessly flashing. I was about to dump them when I remembered an old trick we used years ago. I put them into the freezer for a couple of days, took one out, thawed it out and blow me down it… Read more

charged up and had been ok since. The other one didnt even though I have frozen it again a couple of times.

Kogan
Kogan    

Hi Mick, Thanks for your review. We appreciate the time… Read more

DB7
DB77 posts
 

ccerta charger wont charge – Certa waterproof portable jump starter used this once its still new the unit wont charge one blue light flashes on charge only . very disappointed in this product Show details

DB7
DB7   

Mighty ape fantastic service replaced the unit solved my problem efficiently and quickly- great to deal with recommend buying product from Might Ape.

Lynn
Lynn3 posts
 

This does not work – I brought the certra over a yr ago used it twice and it won't charge...so disappointed with it..had a choice to buy another one but silly me brought this one...it's only purpose in life now is it makes a good door stop...a really expensive one thou Show details

Kogan
Kogan    

Hi Lynn, Thanks for your review and we appreciate your… Read more

Cornelis
CornelisVIC5 posts
 

certa 16000mah, not charging – Hi, I have bought this unit used it twice, worked well twcie now it won't recharge or hold the charge for long, bought a unit for my son that won't charge at all his shows only one light. Absolute rubbish these units. very dissapointing

Kogan
Kogan    

Hi Cornelis, Thanks for your review. We'd like to help… Read more

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Find out how Certa Water Resistant Jump Starter compares to other Car Accessories

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Sucked in - again
Sucked in - againWA9 posts
 

Rubbish, wish I had read other reviews before buying this piece of junk – Jump Starter arrived today, showing 2 blue lights out of 4 so not fully charged. Put on charge, six hours later still only showing 2 blue lights with the third flashing. Documentation says unit will fully charge in 2 - 6 hours. Tried other cables and other chargers, no change in charge state of jump starter. I searched the internet to see if this… Read more

was a common problem and found this review site. Other reviewers have flagged the same issue so clearly this problem isn't isolated to the unit that I purchased. This is a rubbish item that Kogan should not be selling. Update. After posting this review I was contacted by Kogan who offered a full unconditional refund which was processes very quickly. I guess the lesson that I'll take from this is that I'll do more research before buying something online.

Kogan
Kogan    

Hi there, Thanks for your review. We appreciate the time… Read more

Rob W
Rob W
 

When ever the situation arises this is useless – I have had this for a year now and find that if it is not topped up with a charge ever other week it will generally deplete to the point of not being of any assistance. In addition, it says it is suitable for a 6L car but my 3L BMW wont even crank over with this unit when it is full charged. Even in the power mode when you hold the little button… Read more

down till it clicks and the light goes solid green it wont even turn over. I end up having to use jumper leads hooked up to our little car and it will crank over fine. This is an absolutely useless product unless its for a much smaller car or a motorbike.

Kogan
Kogan    

Hi Rob, Thank you for getting in touch and we’re sorry to… Read more

Gina
Gina
 

Won’t charge to even try it – So frustrating- we have owned this for a while now and haven’t really used it - we have charged it all day but it is not showing a charge. Unbelievably frustrating.

Kogan
Kogan    

Hi Gina, Thanks for your review. We really appreciate the… Read more

Gazey El Asmar
Gazey El Asmar
 

Alway had issues with this product – Since I first purchased this product I had issues and when I went to return it the guy said I was not using it right but then I returned home and read the manual and started to use it but it would work sometimes and sometimes it didn’t work Show details

Kogan
Kogan    

Hi, thank you for letting us know about your experience. We… Read more

Wayne S
Wayne SNSW18 posts
 

Will not charge, support from Kogan is useless – Received the charger, some documentation states it is waterproof and other states water resistant. Never mind, plugged it in to charge and 3hrs later no charge. Changed the charger and still no charge. The user manual is in a font that is so small (I have never in my life seen a font so small) you can not read it. There is a user manual on the… Read more

web. Contacted support who cut n pasted parts of the user manual, useless. Support must not have read my report of the issue. Now on to PayPal for a full refund. I am so disappointed in Kogan, I think they are just a sales machine.

Kogan
Kogan    

Hi Wayne, thank you for letting us know about your… Read more

John D
John DVIC8 posts
 

Certa Water Resistant Jump Starter - Kogan – This has to be one of the most powerful and useful chargers on the market. Has the power to start up the most stubborn V8 engine and has the versatility to power up your mobile devices. Would suspect it could power up a lot more with the right USB connection. Simply brilliant.

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