2CGU Business Insurance

CGU Business Insurance

 Verifiedcgu.com.au
2CGU Business Insurance
3.7

24 reviews

PositivevsNegative
67% · 168 · 33%

Claim Resolution Time
  • 1-2 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
2.9
Transparency
2.7
Customer Service
2.8

Reviews

24 reviews
24 reviews
H Kang
H KangGreater Melbourne (Outer), VIC
 

utterly disappointing service

"CGU completely made me feel insecure and also feels like I have been throwing money in the gutter every month assuming I had public liability insurance to cover me in case of an accident. I sure need to find a reliable insurer"
I had to pay for the damage repairs out of my pocket because CGU suggested that 'me drilling through a water pipe behind a braceboard was not my fault' and the customer should be liable for the water damage just because I took all precautions before I drilled. Show details
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CGU
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Sherry
Sherry
 

Customer teams deny their mistakes

terrible service. The CGU team put the misspelled wrong name down and left us no choice but the process the claim further. The team deny to apologies and blamed the mistake back on the customers, further indicating further instruction on how to deal with the mistakes. The team was being very un helpful and the attitude is totally not what you expect with the customers. Show details
CGU
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Tash
Tash16 posts
 

Absolutely disgusting

Recently had no choice but to deal with CGU regarding a dodgy plumber as they are his "insurer" . They were painfully slow to respond, the claims consultant was rude and spelled our address incorrect twice to slow our claim down. I would never use a joke of a company lime this. Show details
CGU
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Fe
FeAlice Springs, NT12 posts
 

No Stars if it was possible - Aon and CGU should be avoided Consultant Insurers - nowhere to be found when needed

Go out of their way with the AFCA to block any claims after advertising misleadingly with Aon that you can go to the AFCA about their dreadful non-existent care for clients and desert you as soon as they can. They would rather attack the client than help and sit on the sidelines is how useful their $500 dollar plus consultants' policy actually is. Very poor form as an insurer with no care for people. It's all about the money to them not the customer. {{{It is interesting the claimed positive stars given for CGU are ALL people who did not actually make a claim.}}} Show details
CGU
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Trent
TrentSouth East Queensland, QLD7 posts
 

Building left damaged and unstable after building was hit by cars for days

Have called multiple time after a call has crashed though our building leaving a hole and the building unstable and still nothing has been done to fix it! Completely unacceptable! It’s unsafe and they don’t seam to care.

Update: 22/7/22
Still nothing has been done with a massive hole in a wall with a building that’s not able to be rented!and the one report they did is completely wrong! Unless you want a very painful time never insure through CGU and people that have had problems go to AFCA! Show details

CGU
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Belmont boy
Belmont boy3 posts
 

Renewal price has gone up over 100%

Had a business policy with cgu but now on the renewal they have more than doubled my premium! Never made a claim... obvious at this point cgu are only interested in ripping there customers off! Show details
CGU
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TCC
TCCSouth East Queensland, QLD
  Verified

Very poor. Do NOT buy

I took out insurance with this company despite having enormous problems because their online system was not working properly. Having done that, I am now getting constant spam i.e. three emails on three different occasions (9 in total) asking me if I want to buy the insurance that I have already bought. I have now contacted them and the best they will do is 'try' to stop them. Very bad service. Don't waste your time unless you want to waste even more time trying to stop them constantly harassing you.  Show details
CGU
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Habesha Restaurant
Habesha Restaurant
 

Loved the ability to chat online - very quick service!

We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our errors immediately Show details ·  1
Value for Money
Robert
RobertNorth Western Region, NSW2 posts
 

Great

Yes, this is a great way to communicate, I didn't feel pressured, good value and easy to do and Dylan was very helpful. Will use this service again in future. Show details ·  1
Justin
Justin
 

Online chat service was outstanding

Chatted to Dylan from CGU online and we was able to help me with an pretty complicated insurance policy for multiple sites very quickly. I was very impressed being able to do this online without having to make a phone call, which is much more convenient for me. Show details ·  1
Audrey
Audrey
 

Great Service

Had some computer issues with quoting, but their webchat consultants were very helpful. Walked me through the whole process and made it very easy to get started with my policy. Show details ·  1
Cert. Industrial Hygiene
Cert. Industrial Hygiene
 

The professionalism and willingness to assist when setting up my new policy was invaluable support

I had great support in rectifying a mistake i had made during the on line application through a lack on attention to detail on my part. Thank you to the team for
all the help Show details ·  1
Russ
RussPerth, WA
 

Poor customer service

I had a claim with this organisation and in six months I had one return telephone call.. poor service, poor organisation. The feedback and communication along with the ultimate outcome was second rate. Show details
Value for Money
CGU
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Scott Creswick
Scott CreswickGreater Melbourne (Metropolitan), VIC
 

Easy and great service

Good value, best quote so far. Easy to action with the online chat, very happy with the process.
I have sourced several quotes and this was the best quote of all. Show details ·  1
Kyoko
Kyoko
 

Thank you Peter!

I had problem with the online quote with our business type. Peter solved it and gave me a quote in a short time period. The chat service is a great way to contact as I prefer recording all conversations as written documents so that I would not forget and can use them as reference in the future. Show reply

Questions & Answers

Air U.
Air U.

I tried to get an online public liability quote so I can qualify for a 10 per cent discount but get invalid URL error.When will this be fixed?

CGU
CGU   DM   

Hi Air U, Apologies for the inconvenience.
We are currently experiencing difficulties online and we're trying to resolve the issue.
You can contact our team to obtain a public liability quote on 13 24 81. ~ Maya

Rod
Rod

What percentage of clams do cgu pay out

CGU
CGU   DM   

Hey Rod, CGU pays out 100% of claims that fall under the policy cover of the insured. ~Natalie

Fe
Fe  

They do not pay out - it is false CGU in my experience deserted me.

CGU
CGU   DM   

Hi Fe, if you are unhappy with your claims outcome please advise the claims team you want to lodge a formal complaint and your claim will be reviewed. ~Kaz

June
June

Where are the reviews for people who have made claims??? Of course the service is going to be impeccable, helpful etc when selling a policy, but I want to see how this service treat the policy holders who claim?!!

CGU
CGU   DM   
Fe
Fe  

I have submitted my experience of claims service - it doesn't exist, CGU desert people they are all about the money not the client.

CGU
CGU   DM   

Hi Fe, we have responded to your other message on the other question to help. ~Kaz

Details

About CGU Business Insurance

CGU offers the following types of business insurance:

  • Public liability insurance: covers injury and property damage as a result of your negligence.
  • Professional indemnity insurance: covers legal costs if your professional advice causes losses to individuals or businesses.
  • Farm insurance: protects your small hobby farm or leisure farm’s building and contents and more.
CategoryBusiness Insurance
Other Insurance Types Offered Car, Home and Contents, Landlord, Motorcycle and Travel
Visit official website

Contact info for CGU Business Insurance

Mon8:00 am - 7:00 pm
Tue8:00 am - 7:00 pm
Wed8:00 am - 7:00 pm
Thu8:00 am - 7:00 pm
Fri8:00 am - 7:00 pm
SatClosed
SunClosed

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