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CGU Business Insurance

CGU Business Insurance

4.6 from 18 reviews · View Statistics
Listing monitored by CGU

Reviews

4.6
18 reviews
5
(16)
4
(0)
3
(0)
2
(0)
1
(2)
  • Value for Money
    3.9 (8)
  • Transparency
    3.9 (7)
  • Customer Service
    4.0 (8)
  • Claim Resolution Time
    • 3+ months (1)
  • Claim ApprovedYes (0) · No (1)
Previous
Next
TCC
TCCSouth East Queensland, QLD
  • Verified

Very poor. Do NOT buy.

published

I took out insurance with this company despite having enormous problems because their online system was not working properly. Having done that, I am now getting constant spam i.e. three emails on three different occasions (9 in total) asking me if I want to buy the insurance that I have already bought. I have now contacted them and the best they will do is 'try' to stop them. Very bad service. Don't waste your time unless you want to waste even more time trying to stop them constantly harassing you.

Value for Money
Transparency
CGU
Care TeamCGU

Loved the ability to chat online - very quick service!

published

We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our errors immediately

Value for Money
Transparency
CGU
Care TeamCGU

Thanks for the positive review! Glad to hear our online representatives were able to help you fix the errors on your policy. ~Natalie

Robert
RobertNorth Western Region, NSW

Great

published

Yes, this is a great way to communicate, I didn't feel pressured, good value and easy to do and Dylan was very helpful. Will use this service again in future.

Value for Money
Transparency
CGU
Care TeamCGU

Thank you for the positive feedback Robert, we really appreciate it! And we're glad to hear that our services are being put to good use! ~Anna

Business Insurance

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Online chat service was outstanding

published

Chatted to Dylan from CGU online and we was able to help me with an pretty complicated insurance policy for multiple sites very quickly. I was very impressed being able to do this online without having to make a phone call, which is much more convenient for me.

Value for Money
Transparency
CGU
Care TeamCGU

Hi Justin, thanks for the positive feedback! Good to hear Dylan was able to help with a complicated policy and you felt at ease doing it online. ~Natalie

Great Service

published

Had some computer issues with quoting, but their webchat consultants were very helpful. Walked me through the whole process and made it very easy to get started with my policy.

Incentivised Review No
Claim Made No
CGU
Care TeamCGU

Thanks for the feedback Audrey! Glad to hear our business team were able to help you with your quote & made the process easy for you. Good luck with your business. :) ~Natalie

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Next

The professionalism and willingness to assist when setting up my new policy was invaluable support.

published

I had great support in rectifying a mistake i had made during the on line application through a lack on attention to detail on my part. Thank you to the team for
all the help

Value for Money
Transparency
CGU
Care TeamCGU

Hi, really glad to hear you are pleased with help provided. ~ Jono

Russ
RussPerth, WA

Poor customer service

published

I had a claim with this organisation and in six months I had one return telephone call.. poor service, poor organisation. The feedback and communication along with the ultimate outcome was second rate.

Value for Money
Transparency
CGU
Care TeamCGU
Scott Creswick
Scott CreswickGreater Melbourne (Metropolitan), VIC

Easy and great service

published

Good value, best quote so far. Easy to action with the online chat, very happy with the process.
I have sourced several quotes and this was the best quote of all.

Value for Money
Transparency
CGU
Care TeamCGU

Hey Scott. Thanks for your positive review! Glad to hear your found our online chat system easy and our quote was compatible. ~Natalie

Thank you Peter!

published

I had problem with the online quote with our business type. Peter solved it and gave me a quote in a short time period. The chat service is a great way to contact as I prefer recording all conversations as written documents so that I would not forget and can use them as reference in the future.

Value for Money
Customer Service
Incentivised Review No
CGU
Care TeamCGU

Hi Kyoko. Thank you for the kind words and positive feedback. I have passed these on to Peter and his manager. Have a great day. ~ Jono

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  • Verified

Very good service and good product

published

Policy was good value with a very reasonable premium and easy to set up with personal attention and explanation provided.

Insurance claim madeNo
CGU
Care TeamCGU

Thanks for the feedback Rob G! We're happy to hear of your experience! ~ Dylan

Peter, Excellent customer service

published

Peter is a good professional in customer service. I appreciate his excellent service in addition he gave all information that I needed it.

Insurance claim madeNo
CGU
Care TeamCGU

Glad to hear the service was great and Peter did what he could to assist! ~ Nada

Hodgsons snakes
Hodgsons snakesWestern District, VIC
  • 2 reviews
  • Verified

Excellent. Helpful. Friendly

published

Great value. Extra helpful when needed. Easy to apply. We're happy to customise my quote for my business that isn't normally chosen.

Insurance claim madeNo
CGU
Care TeamCGU

Great to hear we we're able to meet your business needs! ~ Nada

Very Helpful

published

MY online agent Dylan was very helpful and effective in giving me what I needed for my business to be covered

Insurance claim madeNo
CGU
Care TeamCGU

Thanks for the comments Lozza, good to hear you had a good experience insuring your business. ~ Nada

Great!

published

Have only just set up my policy but the customer service has been more than great so far! Very helpful staff and quick set up time.

Insurance claim madeNo
CGU
Care TeamCGU

Thanks for the feedback Chris, it was our pleasure! ~Peter

Excellent customer service!

published

Taking out my Hobby Farm policy was very simple, and it was also easy to make adjustments via online chat.

Insurance claim madeNo
CGU
Care TeamCGU

Thanks for the feedback Lilly! Glad to hear we made it an easy process for you :) ~ Nada

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Questions & Answers

Air U.
Air U.asked

I tried to get an online public liability quote so I can qualify for a 10 per cent discount but get invalid URL error.When will this be fixed?

1 answer
CGU
Care TeamCGU

Hi Air U,
Apologies for the inconvenience.
We are currently experiencing difficulties online and we're trying to resolve the issue.
You can contact our team to obtain a public liability quote on 13 24 81. ~ Maya

Rod
Rodasked

What percentage of clams do cgu pay out

1 answer
CGU
Care TeamCGU

Hey Rod, CGU pays out 100% of claims that fall under the policy cover of the insured. ~Natalie

June
Juneasked

Where are the reviews for people who have made claims??? Of course the service is going to be impeccable, helpful etc when selling a policy, but I want to see how this service treat the policy holders who claim?!!

1 answer
CGU
Care TeamCGU

Hi June. No reviews of our claims service have yet been submitted by our customers. If a review on CGU Business Insurance claims is submitted, it will appear on the page right away, as CGU does not control this webpage - It is a public forum to which customers can share their experience as a customer. ~ Dylan

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