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CGU Business Insurance

CGU Business Insurance

4.6 from 11 reviews

AVOID Cgu insurance.... corporate profits before people.

I left my 4wd in the care of a automotive air conditioning mechanic who was insured with cgu and the car was stolen while in his care ( on the 3rd day).he told us he left the car on the street overnight as he needed the space.we insisted he put in a claim with cgu as it was in his care and cgu have knocked back the claim twice. The first time they claimed we should have had a imobiliser and club lock fitted to the vehicle ( even though the mechanic never advised us it was necessary).second letter of demand was sent after after a work colleague advised me that his nephew left a car with a panel beater and was stolen (panel beaters insurance pay out).this time was rejected based on their claims we didn't tell the mechanic he couldn't leave the car on the street ( we specifically asked him to make sure the car was secured, I even offered to remove the roof racks so it would fit in his workshop).throughout the whole process even during their investigation no one ever called to ask any questions or our side of the story,very one sided. I hope people read this before they get insurance with cgu. AVOID CGU.

Value for Money
Customer Service
Claim MadeYes
Claim ApprovedNo
3 comments
Hi John. Thank you for reaching out to us. I'm sorry to hear of this poor experience, It may be best for you to seek legal advice as to how to proceed with the mechanic. I would also like for the mechanic to follow up with us to see if there is not something else that can be done. If they believe that this claim should have been accepted they can submit an escalation to our customer relations department, or even seek an external review. ~ DylanHello Dylan Firstly, I wasn't reaching out. After reading so many reviews of the horrifying experiences your customers have had I've decided to add to the list. For your information I have taken legal steps and taking this to court. We've also shared our story with A Current Affair.We understand John. If you'd like for us to help in any way in the future, please feel free to get back in touch. Otherwise, we understand you have escalated this matter further. Thank you. ~Jamie

Thank you Peter!

I had problem with the online quote with our business type. Peter solved it and gave me a quote in a short time period. The chat service is a great way to contact as I prefer recording all conversations as written documents so that I would not forget and can use them as reference in the future.

Value for Money
Customer Service
1 comment
Hi Kyoko. Thank you for the kind words and positive feedback. I have passed these on to Peter and his manager. Have a great day. ~ Jono

Very good service and good product

Policy was good value with a very reasonable premium and easy to set up with personal attention and explanation provided.

Insurance claim madeNo
1 comment
Thanks for the feedback Rob G! We're happy to hear of your experience! ~ Dylan

Peter, Excellent customer service

Peter is a good professional in customer service. I appreciate his excellent service in addition he gave all information that I needed it.

Insurance claim madeNo
1 comment
Glad to hear the service was great and Peter did what he could to assist! ~ Nada

Excellent. Helpful. Friendly

Great value. Extra helpful when needed. Easy to apply. We're happy to customise my quote for my business that isn't normally chosen.

Insurance claim madeNo
1 comment
Great to hear we we're able to meet your business needs! ~ Nada

Very Helpful

MY online agent Dylan was very helpful and effective in giving me what I needed for my business to be covered

Insurance claim madeNo
1 comment
Thanks for the comments Lozza, good to hear you had a good experience insuring your business. ~ Nada

Great!

Have only just set up my policy but the customer service has been more than great so far! Very helpful staff and quick set up time.

Insurance claim madeNo
1 comment
Thanks for the feedback Chris, it was our pleasure! ~Peter

Excellent customer service!

Taking out my Hobby Farm policy was very simple, and it was also easy to make adjustments via online chat.

Insurance claim madeNo
1 comment
Thanks for the feedback Lilly! Glad to hear we made it an easy process for you :) ~ Nada

Best and Reasonable Price for business Insurance

A special Thanks to Peter, He was very helpful in suggesting the right insurance. Highly recommended service.Good value for money, I have been to some other providers for insurance they are way far from your prices.

Insurance claim madeNo
1 comment
Great to hear - I will pass this on and make sure Peter is recognised. Thanks for sharing ~Renae

Great Online Chat Service

Thanks to Peter I was able to get my insurance through him, when I was unable to get an online quote.

Insurance claim madeNo
1 comment
Fantastic Jason! Happy to hear your experience has been a great one! ~Dylan

Great customer service!

Peter was great at answering all of my insurance questions! A huge help after spending hours online trying to find the answers myself :)

Insurance claim madeNo
1 comment
Great to hear that Peter's service was 5 stars Polina. Your feedback is greatly appreciated. Have a great weekend and good luck with your business! ~ Nada

Questions & Answers

Where are the reviews for people who have made claims??? Of course the service is going to be impeccable, helpful etc when selling a policy, but I want to see how this service treat the policy holders who claim?!!
1 answer
Hi June. No reviews of our claims service have yet been submitted by our customers. If a review on CGU Business Insurance claims is submitted, it will appear on the page right away, as CGU does not control this webpage - It is a public forum to which customers can share their experience as a customer. ~ Dylan

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