CGU Business Insurance

they made errors in cover and policy then didn't own up to it. tried to cancel cover after taking money during their mistake Show details

Absolutely horrible canceled due to business closing on the 12/8/24 every other insurance was able to cancel but this one as they just wanted to keep taking money DONT BUY LOOK ELSE WHERE Show details

Customer teams deny their mistakes – terrible service. The CGU team put the misspelled wrong name down and left us no choice but the process the claim further. The team deny to apologies and blamed the mistake back on the customers, further indicating further instruction on how to deal with the mistakes. The team was being very un helpful and the attitude is totally not what you expect with the customers. Show details

Absolutely disgusting – Recently had no choice but to deal with CGU regarding a dodgy plumber as they are his "insurer" . They were painfully slow to respond, the claims consultant was rude and spelled our address incorrect twice to slow our claim down. I would never use a joke of a company lime this. Show details

No Stars if it was possible - Aon and CGU should be avoided Consultant Insurers - nowhere to be found when needed – Go out of their way with the AFCA to block any claims after advertising misleadingly with Aon that you can go to the AFCA about their dreadful non-existent care for clients and desert you as soon as they can. They would rather attack the client than help and sit on the sidelines is how useful their $500 dollar plus consultants' policy actually… Read more

is. Very poor form as an insurer with no care for people. It's all about the money to them not the customer. {{{It is interesting the claimed positive stars given for CGU are ALL people who did not actually make a claim.}}}

Building left damaged and unstable after building was hit by cars for days – Have called multiple time after a call has crashed though our building leaving a hole and the building unstable and still nothing has been done to fix it! Completely unacceptable! It’s unsafe and they don’t seam to care. Update: 22/7/22 Still nothing has been done with a massive hole in a wall with a building that’s not able to be rented!and the… Read more

one report they did is completely wrong! Unless you want a very painful time never insure through CGU and people that have had problems go to AFCA!

Renewal price has gone up over 100% – Had a business policy with cgu but now on the renewal they have more than doubled my premium! Never made a claim... obvious at this point cgu are only interested in ripping there customers off! Show details

Very poor. Do NOT buy – I took out insurance with this company despite having enormous problems because their online system was not working properly. Having done that, I am now getting constant spam i.e. three emails on three different occasions (9 in total) asking me if I want to buy the insurance that I have already bought. I have now contacted them and the best they… Read more

will do is 'try' to stop them. Very bad service. Don't waste your time unless you want to waste even more time trying to stop them constantly harassing you.

Loved the ability to chat online - very quick service! – We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our errors immediately Show details ·  1

Great – Yes, this is a great way to communicate, I didn't feel pressured, good value and easy to do and Dylan was very helpful. Will use this service again in future. Show details ·  1

Online chat service was outstanding – Chatted to Dylan from CGU online and we was able to help me with an pretty complicated insurance policy for multiple sites very quickly. I was very impressed being able to do this online without having to make a phone call, which is much more convenient for me. Show details ·  1

Great Service – Had some computer issues with quoting, but their webchat consultants were very helpful. Walked me through the whole process and made it very easy to get started with my policy. Show details ·  1

The professionalism and willingness to assist when setting up my new policy was invaluable support – I had great support in rectifying a mistake i had made during the on line application through a lack on attention to detail on my part. Thank you to the team for all the help Show details ·  1

Poor customer service – I had a claim with this organisation and in six months I had one return telephone call.. poor service, poor organisation. The feedback and communication along with the ultimate outcome was second rate. Show details

Easy and great service – Good value, best quote so far. Easy to action with the online chat, very happy with the process. I have sourced several quotes and this was the best quote of all. Show details ·  1

Thank you Peter! – I had problem with the online quote with our business type. Peter solved it and gave me a quote in a short time period. The chat service is a great way to contact as I prefer recording all conversations as written documents so that I would not forget and can use them as reference in the future. Show reply

Very good service and good product – Policy was good value with a very reasonable premium and easy to set up with personal attention and explanation provided.  Show details ·  1

Peter, Excellent customer service – Peter is a good professional in customer service. I appreciate his excellent service in addition he gave all information that I needed it.  Show details ·  1

Excellent. Helpful. Friendly – Great value. Extra helpful when needed. Easy to apply. We're happy to customise my quote for my business that isn't normally chosen.  Show details ·  1

Very Helpful – MY online agent Dylan was very helpful and effective in giving me what I needed for my business to be covered  Show details ·  1

Great! – Have only just set up my policy but the customer service has been more than great so far! Very helpful staff and quick set up time.  Show details ·  1

Excellent customer service! – Taking out my Hobby Farm policy was very simple, and it was also easy to make adjustments via online chat.  Show details ·  1

Best and Reasonable Price for business Insurance – A special Thanks to Peter, He was very helpful in suggesting the right insurance. Highly recommended service.Good value for money, I have been to some other providers for insurance they are way far from your prices.  Show details ·  1

Great Online Chat Service – Thanks to Peter I was able to get my insurance through him, when I was unable to get an online quote.  Show details ·  1

Great customer service! – Peter was great at answering all of my insurance questions! A huge help after spending hours online trying to find the answers myself :)  Show details ·  1