Loved the ability to chat online - very quick service!
We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our errors immediately
Online chat service was outstanding
Chatted to Dylan from CGU online and we was able to help me with an pretty complicated insurance policy for multiple sites very quickly. I was very impressed being able to do this online without having to make a phone call, which is much more convenient for me.
The professionalism and willingness to assist when setting up my new policy was invaluable support.
I had great support in rectifying a mistake i had made during the on line application through a lack on attention to detail on my part. Thank you to the team for
all the help
Poor customer service
I had a claim with this organisation and in six months I had one return telephone call.. poor service, poor organisation. The feedback and communication along with the ultimate outcome was second rate.
Thank you Peter!
I had problem with the online quote with our business type. Peter solved it and gave me a quote in a short time period. The chat service is a great way to contact as I prefer recording all conversations as written documents so that I would not forget and can use them as reference in the future.
Best and Reasonable Price for business Insurance
A special Thanks to Peter, He was very helpful in suggesting the right insurance. Highly recommended service.Good value for money, I have been to some other providers for insurance they are way far from your prices.
Questions & Answers
What percentage of clams do cgu pay out
Hey Rod, CGU pays out 100% of claims that fall under the policy cover of the insured. ~Natalie
Where are the reviews for people who have made claims??? Of course the service is going to be impeccable, helpful etc when selling a policy, but I want to see how this service treat the policy holders who claim?!!
Hi June. No reviews of our claims service have yet been submitted by our customers. If a review on CGU Business Insurance claims is submitted, it will appear on the page right away, as CGU does not control this webpage - It is a public forum to which customers can share their experience as a customer. ~ Dylan
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