Very poor. Do NOT buy.
I took out insurance with this company despite having enormous problems because their online system was not working properly. Having done that, I am now getting constant spam i.e. three emails on three different occasions (9 in total) asking me if I want to buy the insurance that I have already bought. I have now contacted them and the best they will do is 'try' to stop them. Very bad service. Don't waste your time unless you want to waste even more time trying to stop them constantly harassing you.
Loved the ability to chat online - very quick service!
We made an error on our policy details and we were able to immediately fix these through chatting with a customer service employee on the online chat. They were speedy and accurate and fixed our errors immediately
Yes, this is a great way to communicate, I didn't feel pressured, good value and easy to do and Dylan was very helpful. Will use this service again in future.
Online chat service was outstanding
Chatted to Dylan from CGU online and we was able to help me with an pretty complicated insurance policy for multiple sites very quickly. I was very impressed being able to do this online without having to make a phone call, which is much more convenient for me.
Had some computer issues with quoting, but their webchat consultants were very helpful. Walked me through the whole process and made it very easy to get started with my policy.
The professionalism and willingness to assist when setting up my new policy was invaluable support.
I had great support in rectifying a mistake i had made during the on line application through a lack on attention to detail on my part. Thank you to the team for
all the help
Poor customer service
I had a claim with this organisation and in six months I had one return telephone call.. poor service, poor organisation. The feedback and communication along with the ultimate outcome was second rate.
Easy and great service
Good value, best quote so far. Easy to action with the online chat, very happy with the process.
I have sourced several quotes and this was the best quote of all.
Thank you Peter!
I had problem with the online quote with our business type. Peter solved it and gave me a quote in a short time period. The chat service is a great way to contact as I prefer recording all conversations as written documents so that I would not forget and can use them as reference in the future.
Very good service and good product
Policy was good value with a very reasonable premium and easy to set up with personal attention and explanation provided.
Peter, Excellent customer service
Peter is a good professional in customer service. I appreciate his excellent service in addition he gave all information that I needed it.
Excellent. Helpful. Friendly
Great value. Extra helpful when needed. Easy to apply. We're happy to customise my quote for my business that isn't normally chosen.
MY online agent Dylan was very helpful and effective in giving me what I needed for my business to be covered
Have only just set up my policy but the customer service has been more than great so far! Very helpful staff and quick set up time.
Excellent customer service!
Taking out my Hobby Farm policy was very simple, and it was also easy to make adjustments via online chat.
Questions & Answers
I tried to get an online public liability quote so I can qualify for a 10 per cent discount but get invalid URL error.When will this be fixed?
Hi Air U,
Apologies for the inconvenience.
We are currently experiencing difficulties online and we're trying to resolve the issue.
You can contact our team to obtain a public liability quote on 13 24 81. ~ Maya
What percentage of clams do cgu pay out
Hey Rod, CGU pays out 100% of claims that fall under the policy cover of the insured. ~Natalie
Where are the reviews for people who have made claims??? Of course the service is going to be impeccable, helpful etc when selling a policy, but I want to see how this service treat the policy holders who claim?!!
Hi June. No reviews of our claims service have yet been submitted by our customers. If a review on CGU Business Insurance claims is submitted, it will appear on the page right away, as CGU does not control this webpage - It is a public forum to which customers can share their experience as a customer. ~ Dylan
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