Chocogram

Ordered $140 worth of product 3 weeks prior to my wife's birthday and requested delivery for her birthday date.. No updates throughout that period and my emails weren't answered, tried calling and kept going to voicemail, then on the day of delivery after a further 2 emails, they replied saying that their machine was conveniently broken for the… Read more

exact timeframe from my order date to delivery date but is now fixed and being a Friday they would dispatch on the following Monday.. Maybe the machine was broken, but how about communicating with customer who were affected by this rather than waiting for the customer to be disappointed. Communication is very poor...

Bit disappointed – Bought a valentines gift for my partner but some items were missing such as the message I included and also the “Happy Valentine’s Day” chocolate. I expected more since it was quite expensive. I contacted Chocogram about this but have not heard back.

Best customer service – Ordered gift for friends birthday it arrived on time intact with a surprise voucher included we were not expecting . Customer service was 5 star from start to finish Show details

Attrocious pre and post service – I attempted to contact the office 4 times on Tuesdau 16 May 2023 (all calls leaving messages to retun my call to no avail) to speak with a staff member prior to making a purchase online - no call back. Website advised purchases made prior to 1:00pm the day prior would safely arrive to their destination the following day. Having read this I… Read more

proceeded to order my item approximately 10:30am on Tuesday 16/05/2023 with delievery anticipated on Wednesday 17/05/2023. I selected Express Post to also guraratee the gift would arrive the following day. I revieved 2 tracking emails updating me of the transist the gift was on ...... at all times - it was to arrive on Wednesday. Wednesday came and Wednesday went - with no item delievered. I contacted the office again and a further message was left. Again no call back. Fustrated and disappointed I had to go to the stores to get a secondary gift as the one I had ordered had not been recieved. An expense i could have done without, given I had paid approximately $100 to Chocogram. The following day I finally recieved a message from the manager, extremely combatibe, rude and patronishing and telling me there is no guarantee of the next day delievery and it was pretty much 'bad luck'. I was speechless. Given I was a customer, purchased from their website in good faith to be treated so poorly and rudely. I requested a call from the owner Yan - who she advised would not call be today and would pass on a message. Finally Friday mid morning, Yan contacted me, most unhelpful and belligerent and saying I purchased the gift, he cannot promise the following day deleivery, and that was that and if I was unsatisfied to proceed with legal or the Complaints tribunal. I have never experienced such unsatifactory company, let alone such rude and aggressive behaviours before. I DEFINITELY WILL NEVER BE PURCHASING ANYTHING FROM THEIR WEBSITE AGAIN AND I WILL ALSO NEVER RECOMMEND THEM TO FAMILY OR FRIENDS!

Poor customer service – Disappointed with the lack of Customer Service with Chocogram. I purchased a gift and paid $25 for same-day delivery. They tried to post it, and they could not get in. They were unwilling to leave it in a safe space or redirect the delivery, so they said they would send it again on Tuesday. The driver said there would be no extra cost. The company… Read more

then tried to charge me an extra $15 to redeliver it. The company were unwilling to flex on this and have lot future business from our large company.