Citibank Citi Premier
Verified22 reviews
The Citi Premier Card was previously called Citi Rewards Signature Credit Card.
Watch the ts and cs like a hawk! – Missed out on our points by a couple of hundred dollars/days and the interest rate was exorbitant
No more Citibank!!! – This is absolutely ridiculous service. My husband’s card was blocked after he mistakenly entered the wrong PIN while trying to process a passport renewal at the Sutherland Australian Post. He has been a customer for over 22 years and reached out to the Citibank team for assistance. However, due to his limited English proficiency, he found it… Read more
extremely difficult to communicate effectively with Citibank staff. As the primary cardholder, I attempted to assist him during the call, but the Citibank staff would not allow me to help. He was instructed to submit documents, but no clear guidance was provided on what documents were needed or where to send them. It felt as if he was speaking to an automated system rather than a real person, which was incredibly frustrating. I sent copies of his driver’s license (front and back), his passport (currently being renewed), and a Sydney Water notice with his current address via overnight express post. He called a week later to inquire if his card could be unblocked, only to be told that the documents were not certified. This situation has dragged on long enough. I am extremely disappointed by the lack of assistance and flexibility shown by Citibank staff. It appears Citibank does not offer digital facilities to verify documents, nor do they provide customer-friendly service or in-person support. After submitting complaints, Citibank has now informed me that they do not have my husband’s date of birth on file. How is it possible that Citibank never notified him of this, nor gave any indication that his card had been blocked? I am no longer willing to continue using their services. I have requested a refund of the annual fee and the cancellation of both my card and my husband’s card, as Citibank has failed to provide the necessary service and does not seem to value customer loyalty. Citibank sent a letter requesting a payment to close the account, but failed to provide a statement detailing all transactions. What kind of service is this? It’s no wonder Citibank’s business is in decline.
Adequate card and features but some hidden downsides – I signed up for a Citibank Citi Rewards Signature card a few months ago, based on a reduced annual fee promotion. This made the card worth it relative to the rewards - whereas the full yearly fee (after promotion period) is on the higher side. Initial sign-up took far too long to hear back, and the verifier asked for a lot more information… Read more
despite everything requested being provided. They also asked for a lot of personal information without first even verifying who they were and were they were from.
The card itself was fine, accepted as Visa in almost all retailers. The online banking was relatively painless although not the best UI/UX I have encountered in terms of online banking. But issue of statements was reliable and contained sufficient information, and promotion points were correctly applied each month.
Fees and rates were all clearly stated and rewards earning points were always clear and correct. The rewards program isn't the best either but the standard range of options of shopping, gift cards, and point transfers was available, including FlyBuys redemption if that is important to you. Redemption or transfer was also relatively pain free.
The hidden downside is that they sign you up to so much citibank spam - for products, more lines of credit, etc. I would receive constant texts to open up another line of credit to pay off the statement, and random calls from their telemarketing, asking me to verify all my personal info again without any confirmation of who they even were or why they were calling. After cancelling the card, this didn't even stop.
So in summary, an adequate, passable card, with no real negatives in and of itself (besides a slightly high annual fee which only makes it worth it if you get a reduction through sign-up promo) but the aggressive telemarketing and spam takes a star off for me.
Average value - watch out for international fees – Customer service is good. For the annual fee, there are better points earners especially if you are into collecting airline points. Our card only earns 0.5 points per dollar whereas others give you 1 for 1. Security is good as well, and the app is easy to use although not the most technically up to date. Be aware that they will charge you a… Read more
sizeable % of a purchase if your payment happens to head overseas, for example even though you might pay in AUD from a website with an Australian domain, if the money actually is received by an account overseas, you pay an international transaction fee. Lots of card issuers are doing this, but there are still some that don't which is good. Unless the bonus sign up points are high, then I am sure you can get a better card elsewhere.
Terrible application process, improvements could be made every step of the way – I applied for this card hoping to take advantage of a Qantas bonus points offer. As part of the application, I submitted all proof of income documents immediately. I started to receive text messages from Citi (roughly once every 2-3 days) suggesting I still had documents to submit. Each time, I called, and was told several things from Citi CS… Read more
staff including "We've received everything, there is no action for you to be taken" (twice), and "We are making further inquiries but there is no action for you". After 3 weeks of limbo, I used the online form hoping to get the application reviewed. The online response redirected me back to the call centre team that had provided the above responses. In the end, the application was rejected. Terrible process from start to finish which could have been handled much better.
Good credit card and rewards can be better – I got this credit card with no annual fee and use it for my all my daily expense except when there's a surcharge applied. I don't use it overseas as there's a high transaction fee. The rewards point is no longer redeemable for fee paid on government and council services which is a shame. I got free priority pass and travel insurance which I claimed before with no issue. Show details
Good everyday credit card with only one flaw – I have been a long time credit card customer of Citibank and they upgraded me to Citibank Rewards Signature two years ago. They also offered to make it a fee free card due to my loyalty which was nice. I find this very easy to use and have had no problems. They have a 1800 number to contact them and staff are always very friendly on phone. … Read more
Rewards points are easy to accumulate and redeem for lots of different items. Also get 2 Priority Passes each year and international travel insurance (which I have had to claim on before.) The only issue I find with the card is purchases made online have steep international conversion fees, so I avoid using it whenever possible for this.
Good card and great rewards program – I haven't used the card overseas but have tried balance transfer before. It is really easy to set up the balance transfer. With this card, I also got free Priority Pass membership that gives me access to two lounges every year. I use this card mainly to accumulate points to transfer it to Kris Flyer / Velocity. I signed up to this card when they… Read more
have promotion for a free annual fee for life couple years ago. Best card ever, I will keep using this card.
Great rewards program and many other benefits – I signed up for Citibank Platinum during a promotion period where there are no annual fees for the life of the card. Platinum then evolved into the Signature card with the added benefit of 2 free Priority Pass lounge visits per year. The card has many benefits such as loyalty points, product warranty, and travel insurance. Customer service is good. I highly recommend it. Only problem is the hefty forex fees it charges. Show details
My main card, holiday travel insurance, QF points, No annual fee after 2 years – I have held the Signature rewards cards for over 12 years, I don't pay the $395 annual fee since year 2, if you always paid your card on time this is a great card. If you buy your air tickets on this, you get travel insurance for free, I used it a couple of times while I was in Japan and was sick. very helpful. I also racked up lots of points… Read more
(used to) until they half the points and its now $2 to 1 QF points, but thanks to this card I got 9 return trip overseas for it. The customer services is 10/10. The card used to be blue and has silver words punched into it and always rubbed off, since becoming the new style and the numbers are printed on the back its so much better
The only credit card I've ever had – I have only ever had one credit card and that's with Citibank. 1 year after joining, their shop front dissappeared from Hobart. I managed to work my way up to platinum. Strangely, it dropped back to a signature/pay wave visa!. Without any reasoning. A rewards card, which has dropped its points allocation. Quickly, to add charges for public… Read more
holiday transfer pymts.
In all honesty, its easier to stay with them than make the change. They are pretty much the same when it comes too on payments.
The overseas call centre has never been able to explaine why I dropped from platinum to signature??????
Hopeless and dont know how to run a ledger of your balance ! – I got charged interest on my account that was paid to a $0 balance more than 2 weeks early. There response was: "A review on your account shows your payment of $198.60 was received on 12 December 2017. Your due date was 29 December 2017. We recognise your payment was posted before the due date; however, this did not satisfy the full closing… Read more
balance of $1,197.60.
We understand that there has been a merchant refund of $999 on 09 December 2017. For your reference, refunds/reversals do not count as payments. Therefore, in a situation the account has had a refund, it is
possible that the CURRENT balance is less than the CLOSING Balance.
In that case, paying only the current balance will not satisfy the monthly payment obligations."
So even thought I had a $0 balance more than 2 weeks before the due date because a received a refund from a store I need to pay my account into credit by almost $1000 otherwise I get charged interest ???? WTH
How a bank can say you account is over due and we are going to charge you interest when the balance is $0 is beyond me.
and to show how incompetent they are, as i compained about the response I got both people responding to me credited the interest LOL. Incompetent bank didn't even look at the previous email saying I was credited or my email saying thanks for the credit or the look at the account showing the credit just credited it again LOL !!
Citibank Rewards Travel Card Pre-existing health conditions – Used this card to purchase overseas holiday and then made application for pre-existing health condition cover. They do over the phone assessment and then give you answer in 60 seconds. If you have anything mildly serious you will probably be rejected by this process. Other credit card services do more thorough assessment and more likely to offer… Read more
cover. If you want to use a card for travel insurance and have a pre-existing condition, probably best to stay away from the Citibank cards
Find out how Citibank Citi Premier compares to other Rewards Credit Cards
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Quantas Points SCAM – I signed up to this card to accumulate some Qantas miles. I filled in the application with my details, including frequent flyer number. I spent the required amount in the first three months on the card, and got Citibank Points. However, when I tried to transfer these over to Qantas miles, I was told I needed to "enroll" in this before. I told them… Read more
my frequent flyer membership had been clearly stated on my application form, and to transfer the points over. I've been told this will be done on three separate occasions now, but it never happens. All I can say is that reeks of a cheap scam by a dishonourable company. I've had points cards with Westpac before, and my partner currently has a good one with ANZ. She has had no problems transferring the advertised amount of points over to her Quantas frequent flyer program. As soon as I resolve this issue I will cancel my card and never apply for or use any Citibank product again. They are a nightmare to deal with, frequently lie, and never deliver on promises.
The overseas transaction fee killed this card – I used this card for many years and i used to like it till the recent changes of charging transaction fee for payment processed overseas even it is in AUD. For the transaction in other currency, I can understand and i can avoid by using fee free credit card. But a lot of the AU online shopping sites, you won't know that attach a overseas… Read more
transaction fee till you see a surprised charge in the statement.
Citibank credit card used to be my default credit card for all transaction. But will not be anymore.
New Fee Grab on transactions made in Australian dollars where merchant/institution is overseas – The latest credit card change from Citibank. From 1 Jan 2017 they will be charging their customers an additional 3.4% where the transaction is made in Australian dollars and the merchant/institution/payment processor is overseas. They even say "It may not always be clear that the merchant or its financial institution/payment processor is located… Read more
outside Australia" I guess its purchaser beware! Good luck!!
In my case they have got in early and applied this charge for a transaction in October!
The 3.4% charge was previously charged when they were required to deal with a foreign currency and had to convert it to Australian dollars. I am unsure how they think that the same rate should apply when there is no rate conversion required.
In my opinion apart from the charge being exorbitant I believe that they have a responsibility to inform their customers that the charge will apply at the time of making the transaction.
I have held this card for many years and seen the decimation of the rewards scheme and now additional charges that the consumer may not even know would be applicable. Shame on Citibank.
Terrible experience. Stay away – Applied for a credit card (Signature) and they kept me waiting for 10 days. When I contacted, they asked some more documents. Provided all, including tax return statements in additional to recent payslips. Each time I contacted, I waited 25-30 minutes on phone, and they have no Australia-based customer service, everything is handled from… Read more
Philippines. Very poor English, hard to get any question answered.
My income greatly exceed their requirement, I have excellent credit record, no loan, no debt, no liabilities.
Anyway, finally they told me your application unsuccessful - and I asked why, can you show me a single reason why?
He says "not sure, maybe the officer was busy, and too many applications, so she declined."
Have never seen such an incompetent financial institution.
Citi Prepaid Gift Card – 1) Well they charge you an annual fee to be a member, offer NEW CLIENTS attractive balance transfer offers of 24 months at 0% interest rates but as a client of more than 15 years I approached them for the same benefit and they declined. 2) I decided to redeem my rewards and took $75.00 worth of Citi Prepaid Gift Cards that have a 12 month expiry… Read more
date:
a) when I tried to use them at my local Coles Supermarket for $75.00 they were declined "DO NOT HONOUR/REFER TO ISSUER".
b) My online enquiry to Citibank was fobbed off and I should contact their Citi Prepaid Gift Cards on a separate website;
c) Logged on to their other website quoting required card numbers etc and was amazed to see that the $75.00 gift cards now had a balance of only $48.00 with Account Keeping Fees totalling $27.00.
I have used more than 15 different gift cards form numerous providers and NEVER had any Account Keeping Fees being charged for "inactivity after 90 days".
So Citibank clients should be made aware of the exorbitant charges of this institution and NEVER redeem their Citi Prepaid Gift Cards.
Editting my review from 5 stars to 1 after Citibank have overhauled the rewards scheme – This used to be one of the few Visa or MasterCards that gives you 1 Qantas point for 1 dollar spent. Now it's capped at 1 point per dollar only to the first $3,000 per statement and then drops sharply to half a point. Jetstar MasterCard or Qantas Credit Union Visa are they better cards now.
Good card and rewards – I got this card through a no annual fee offer. The rewards program is good and the airport lounge access is a bonus. I don't think it is worth the full annual fee they charge, but since I don't pay that fee I am happy. Citibank customer service is always poor
A quality product so far – I have had this card for 1 day - so far the whole experience has been good. Application was first and trouble free, activation and registration for online banking was simple and good. My first purchase has gone without a hitch. Will report back later about long term features and benefits... Show reply
Fantastic value and top service – I have had a Citibank Signature card for about 7 years now. The rewards scheme and benefits - including free travel insurance and airport lounges pass - are awesome. The service is excellent, whenever I have had need to contact them they have responded to my needs quickly and efficiently. Can't rate them too highly.
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