City Bath Society

City Bath "Dusty Taupe" Review: Deflated Bath Dreams and Disappointing Customer Service – Picture this: April 2023, you're stressed, yearning for a luxurious soak in your brand new, sleek "Dusty Taupe" bath from City Bath. Visions of self-care bliss dance in your head. Now, imagine that same bath developing a mysterious puncture within months of infrequent use, leaving you feeling more deflated than an overcooked souffle. That, my friends, was my reality.

Now, I'm not one for negativity (sunshine and rainbows, people!), but this review might be as deflated as my bath dreams after only a few months of occasional use. Imagine my surprise when, like a punctured inner tube in a sea of self-care serenity, a mysterious leak sprang in the bottom chamber. Now, I'm no pinprick pro, but compared to my kid's $50 pool that's braved the elements for years, this felt...concerning. Especially considering the City Bath's price tag, which could rival a small yacht (okay, maybe a kayak).

Customer Service? More Like Patchwork Service: Seeking resolution, I reached out to City Bath, hoping for a solution that wouldn't involve duct tape and bubblegum. Their first response? A friendly, yet ultimately unhelpful, email offering "repair" instructions for my practically new tub. Disappointed but determined, I tried again, expressing concerns about potential defects and requesting a replacement/refund. Their second response? Another generic response (hello again Mr generic robot response, by the name of Emily! (or so it seemed)) citing their policy and the purchase date (10 months new) as a reason for denying my replacement/refund request.

Rights Breached, Dreams Leaked: While City Bath's website screams "high-end haven" this gals collective experiences suggested otherwise. From punctured inflatable $$$ tub experience (and deflated bath dreams), to their customer service responses bordering on legally questionable, considering consumer law guarantees remedies for products that don't meet "acceptable quality" standards (esp those not even owned for 12 months). Let's just say their customer service practices did little to inspire confidence in their product quality or commitment to customer satisfaction.

Look, I'm not a legal eagle, but even I know consumer rights exist.

So, Fellow Bath-enthusiasts (and Readers), Before You Dive In: Consider this review your friendly life raft, reminding you to consider purchasing a City Bath inflatable with caution.. Do your research, read reviews (like this one!), know your ACC consumer rights and don't let any business pull the "inflatable" (pun intended!) wool over your eyes! https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

Oh, and remember, if this gals experience is anything to go by - then, the true bath of luxury is indeed knowing you didn't buy this glorified kiddie pool Titanic (which doesn't even include being swept off your feet by the charm of a young Leonardo DiCaprio, gazing into your eyes #DoubleOuch). Unless, of course, you're aiming for that sinking feeling. In which case, carry on! (But maybe grab some life rafts – duct tape doesn't float.)

Onwards and upwards!