2,193 reviews
AI reviews summary
The overall sentiment for Stegbar is highly polarised, characterized by a sharp divide between the sales and installation experience versus after-sales support. While the initial quoting process is frequently described as professional and seamless due to highly praised individual staff members, a significant segment of customers reports severe systemic failures once products are delivered. Recurring themes include exceptional service during the design phase contrasted with long-term product defects and a perceived lack of accountability regarding warranty claims.
Pros
- Exceptional Sales Consultation: Numerous reviewers highlight specific staff members (notably Nella Fitzpatrick and Daniel Joyce) for their technical knowledge, responsiveness, and ability to catch plan errors during the quoting stage.
- Professional Installation Teams: Several customers praised installers for being punctual, tidy, and communicative, specifically noting high-quality workmanship during the physical setup of windows and wardrobes.
- Efficient Quoting Process: The initial stages of engagement are frequently described as fast and "stress-free", with quotes often provided on the same day as the measure.
- On-Site Maintenance Staff: When technicians like Keith and Brock are dispatched, they are consistently commended for their expertise, politeness, and ability to resolve mechanical issues quickly.
Cons
- Significant After-Sales Neglect: A major recurring complaint involves the "disastrous" lack of response from customer service departments once an issue is reported post-installation.
- Double-Glazing Failures: Multiple long-term users report significant issues with double-glazed units failing (condensation and "flaring" between panes) within 5–10 years, with several noting Stegbar refused warranty claims.
- Manufacturing and Order Accuracy: There are frequent reports of incorrect items being delivered, such as windows of the wrong size, missing handles, or incorrect glass finishes, leading to months of delays.
- Poor Warranty Handling: Customers frequently mention being "ignored" or told they are out of warranty for structural failures, sometimes requiring the intervention of consumer affairs to get a response.
Verdict
Stegbar is a strong choice for the initial design and quoting phase, offering competitive pricing and highly professional sales staff who simplify complex renovations. However, consumers should be wary of significant reported difficulties in resolving manufacturing errors and a high frequency of double-glazing failures that the company may be reluctant to rectify under warranty.
Absolutely stoked with our new windows from Stegbar! From the first conversation right through to installation, Riley R. was fantastic to deal with. He was professional, responsive, and always happy to answer my questions throughout our owner-builder journey. Nothing ever felt like too much trouble, and his advice made the whole process… Read more
incredibly easy.
Now that the windows are installed, I honestly couldn't be happier. The quality is outstanding, they look absolutely amazing, and they've completely transformed the look of our home. The finish and attention to detail are exactly what we were hoping for.
A huge thank you to Riley R. and the Stegbar team for delivering such a great experience. It's rare these days to find a company that combines a quality product with genuinely great customer service. I wouldn't hesitate to recommend them to anyone building or renovating.
Reviews with attachments
Very seamless process start to end. We had a glass sliding door with screen installed recently. The email communication is very clear and easy to understand. Hayley our Sales Rep was wonderful, very informative and clear about how it all works and the process. Hayley came out on 1st April and the door was installed on 27th May so it is a long… Read more
wait time but the doors are made to order so it makes sense. We had Sam install our door. He came out on 24th April to do a final measure before they made the door. Door was delivered the day before installation. Sam gave us plenty of notice for when he was turning up. Really great workmanship on the install.
Also had a Scorpio Screen fitted on the door as well, which happened a few days after the door install. That was all a seamless process as well. Scorpio Screens just called me once our door installation was booked in and they try and get your screen fitted as close to that date as possible.
Overall we are very happy with our new glass sliding door! :)
We recently visited the Stegbar Helensvale showroom and had an excellent experience. The consultant Nella, was extremely knowledgeable, professional, and took the time to understand our requirements. She provided valuable design suggestions that we hadn’t considered, helping us create a solution that was both functional and visually appealing. Her… Read more
expertise and attention to detail made the entire process easy and enjoyable. We appreciated her willingness to answer questions and offer practical advice without any pressure. Highly recommend the Helensvale showroom and the fantastic service provided by the consultant Nella.
Clean & fast, with no fuss & good communication on the process Show details
Great responsive replacement windows from an Australian icon but a big shout out to our installer Stu Cooper who was very professional, quick and cleaned up after himself. Gave us great advice. Thank you.
Listened to my needs and replied promptly with solutions. Excellent buying experience from initial consultation through to installation. Show details
Great products and service. Have bought 5 windows and one sliding door so far from stegbar. They all work a treat, and look fantastic. Staff are very friendly and helpful. Thanks Nella for your knowledge in helping me work out what I need. Show details
Had the window from them, the rubber seal peeled off and they told me I'm out of warranty despite havent reach 10 years. They didnt even inspect despite I notified the window in the first floor is wobbly and hazard risk. BEWARN DO NOT RECOMMEND BUYING THEIR PRODUCT NO AFTERSALES OR WARRANTY SERVICE. Show details
Worst experience. Looking through reviews, the Lansvale operation has multiple terrible reviews and rightly so. The saga of my cat door is too lengthy for here but to make a long story short, after written confirmation of errors from Stegbar after the initial quote and approximately 10 attempts to get the errors on subsequent quotes corrected, I… Read more
was manipulated into signing. And predictably, doors with the required hole the wrong size, in the wrong panel were fitted. Since that time in August, including a comprehensive complaint, except for one ridiculous email, I have not been able to get Stegbar Lansvale to acknowledge my existence (with the exception of accounts looking for the final payment). Do not believe assurances that “corrections will be made after the check measure” and avoid Stegbar Lansvale because they will certainly avoid you!
I’d give them 0 if I could. Windows were delivered 17/7. Sliding door arrived with half the fittings missing. One of the seven windows I ordered had 3 panels and required frosted glass in the lower half panels as parts of council requirements. It arrived without frosting in the centre panel! Why would you make a window with 2 of 3 lower panels… Read more
frosted??? It was also missing a cross bar. I asked if all issues could be fixed at the same time. They said yes. A month later they arrived and installed the sliding door correctly, but they “forgot” about the other issues. Now they have told me they will fix the cross bar but I should buy some stick on stuff for the frosted glass. The poor junior is tasked with reporting this to me and my repeated requests for a call from a manager have been ignored. I used these guys 40 years ago and they were great. Things have changed.
4/9 - I had a call from the Customer support Manage within 24 hours of this review being drafted on the 25/8, with a promise of giving me a solution by 29/8 (on the phone and email). It is now a week and a half since the call, and my calls and emails are going unanswered. When I finally got onto someone, the person charged with communicating with me was sick, so my issue was not passed on to anyone else to resolve while that person was away sick.
5/9 - finally have commitment that they will fix the problem after almost 2 months and so much wasted time. Now I will have to repaint the replacement window before it goes in (maybe a month away)
25/9 – waited for the delivery all day – when I called they told me it was rescheduled for the 30/9.
30/9 – after waiting all day again, I called and was told the window was dropped when being loaded early that morning, the glass needs to be replaced. No one called to tell me
10/10 – finally delivered, but to the incorrect address, installation due 13/10, luckily someone we knew
13/10 – installer went to the wrong address, no call to confirm correct address, installation rescheduled for 14/11 (nothing available earlier).
14/11 – it is now more than 4 months since the windows were originally delivered, the installers were upset that there was no scaffolding to allow access (it was removed a few months ago), but agreed to install the window - it is finally in. Not one apology or any acknowledgement of the time I have wasted getting this window built to specifications and re installed. The quality of the windows isn't great either. My builder tried to warn me!
Latest follow-ups
I accepted a quote on 21 May this year, paid for the product and still haven't received the glass replacement I paid for. Communication is poor and almost non-existent. I have spent a miserable 2 months with a cold draught coming through the glass which needs replacing and still no end date in sight. Show details
Follow-up · Someone at Stegbar must have seen the review because the next day I got a call from them. Then about a week later someone arranged to come and install the new glass which turned out to be the incorrect size. I had to wait another few weeks for the correct glass and it finally got installed.
I visited Stegbar Pooraka to purchase new seals for existing Stegbar shower screen . The sales representative Patrick Spencer was extremely helpful in ensuring Stegbar supplied the correct pieces at good price. His customer service and thoroughness was greatly appreciated by my wife and myself. Very friendly and knowledgeable. Show details
Follow-up · The seals were so straight forward to trim to correct length and install. The semi frameless shower alcove is back to brand new condition now. So glad I was able to purchase the absolutely correct seals and not settle for on line generic ones.
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windows not fit for purpose. new house built in 2017. all windows and doors double glazed stegbar. 2025 one window discolored between panes. was told windows out of warrantee fix it yourself. I did, now 2026 3 more windows discolored. Contacted… Read more
stegbaro on line, told out of warranty fix yourself and have a nice day. Do not use stegbar windows if you expect them to last for more than 10 years
Follow-up · I have had no contact with stegbar at all. My emails with them have remained unanswered. I have not been back to the Geelong branch as they cannot help. Head office are just not interested. I will never purchase another stegbar product and recommend that no one building a new house installs double glazed stegbar windows. You will regret it.
Positive reviews
Very happy with Stegbar value and responsiveness in finalising our requirements. Extremely pleased with the installation process and the quality of the installation by the Stegbar contractor. Great attention to detail and ensuring everything was finished well.
Our stacker doors have just been installed. Great to have Stegbar measure, size and install again. Turnaround was as per schedule. Both Hayley and Sam were both helpful and did a great job.
I had a great experience dealing with Peter Gallagher from Stegbar. He promptly replied to all my emails and messages, took the time to understand exactly what I needed, and clearly advised whether it was achievable and the best way to proceed. His guidance made the whole process straightforward and stress free. I would highly recommend him for an easy and efficient experience. Show details
Negative reviews
DON'T USE. Windows leaked and some didn't open. Rang the service department number that just cuts out on you. When you do get a hold of someone, they put you through to the service department and the same thing happens. Had to get somebody else out to fix it. DO NOT TRUST!
My son ordered two replacement wardrobe doors with this company. When delivered, the doors were the wrong size and after 2 calls to the company, the woman we spoke to was unhelpful and argumentative, she flat out refused to rectify the problem or give a refund. Show details
Hi Tony, Thank you for your feedback. We take both… Read more (+1 reply)
Absolutely dreadful service. Our builder ordered a timber window with a security screen middle of 2025. Window arrived but the security screen was too small and could not be fitted. After many phone calls and emails a technician inspected the… Read more
screens on 12 February 2026 and immediately agreed they were wrong. Even though Stegbar was paid 9 months ago, they are in no hurry to supply the replacement screen. BEST ADVICE - AVOID
Follow-up · It is over 2 months since Stegbar conceded that the security screen they provided was too small, but still no replacement. They promised to deliver the replacement screen on 16 April but never turned up. Now thy said that the person who handles rescheduling is away - WORSE THAN HOPELESS - DO NOT USE.
Hi Pete, Thank you for providing us with this feedback.… Read more
Recent reviews
I went to the Rowville store to specifically see if Stegbar window winders could replace the poor quality brand used on my windows. Amanda at reception assisted me. Amanda was very knowledgeable about the winders and was very helpful in providing the measurements that I needed. Great service! Gordon 17/7/2026 Show details
As an owner/builder, there are inevitably many questions & unforeseen issues along the way, and having a supplier that's genuinely willing to help makes a huge difference. From helping me with work through initial Energy ratings, which had a significant impact on the design of my home. To the team on the road being available to come to site and… Read more
work through issues, proactively identifying anything that wasn't up to the 'Stegbar standard'. And the service team being so responsive and helpful with requests and changes.
Your customer service has been exceptional. Bonnie - Palm Beach, QLD.
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The sales rep Peter Gallagher is very friendly and helpful, he provided us the wardrobes quote on the same day as the measurements are done. We are very pleased with the service.
Nella again has been of great. No matter the size of the order Nella is always quick to return quotes and place confirmed orders. She most deffinetly is one of the best consultants that I work with in the industry.
I have been dealing Peter Gallagher for a couple of weeks now to organise quotes for a reno. He has been very helpful and quick to respond to my enquires. Prices were also very competitive.
As a young and less experienced builder I have a chance to communicate to Nella at Stegbar Helensvale to help me order windows and doors for my job. She is professional and very clear on details to help me order what I need to and not to make mistakes. In building construction time is very valuable.
Our company has been using Stegbar for the past 15 years, the communication with the store manager David & Jenifer (customer service officer), is second to none. Products come on time and to what is ordered with every order. We would have no hesitation to recommend the Geelong team.
Nella - an incredible support when it comes to prompt quote and technical input. She lend her hand to an extra mile to ensure products are delivered on time which is key for my building projects
Peter Gallagher is the Northern Rivers rep for Stegbar and has overseen 3 sets of sliding doors and 2built in wardrobes. The whole process was quick and seemless. I highly recommend him.
I have been dealing with Nella Fitzpatrick on two major renovations, my last renovation is still going and she has been nothing but helpful and easy to deal with. Show details
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Hi Calvin, thank you for your feedback. We’re sorry to… Read more