Stegbar

Had a great experience with Stegbar Penrith for some French Doors . Quite came back In a day or two , when I changed measurements the updated quote was sent back super fast . They even sharpened the price a little which was nice . Lead time was stated at time of the order and actual came in earlier than expected which was good .

If you are considering buying from Stegbar STOP, DONT DO IT, my experience has had horrible. I engaged with Stegbar many weeks ago for two large double glazed sliding doors, one with four panels and one with two panels. I paid Stegbar in advance as requested between 24 and 25 thousand dollars. On delivery one complete door, door trims and locks… Read more

were missing. Of the five panels delivered three were damaged. The installer made a call to Stegbar and was instructed to install them anyway. Stegbar have given many guarantees to rectify, words without action. We are about two months in now and today is the second time this week Stegbar have guaranteed to turn up and have not. Stegbar are difficult to contact and do not return emails and calls. For weeks I have had plywood over a window and am unable to secure my house leaving my wife very stressed. We have had to cancel a holiday with financial loss as an insecure house is not grounds for cancellation. It wasn’t until installation that we learnt items such as sealing the installed windows was our responsibility. This is just a summary of a very bad experience with no indication Stegbar will follow through to finishing. I cannot recommend Stegbar , promises and undertakings, take your money and they seem to move on without delivering

Because it was a frameless shower screen the representative came out, discussed, measured and I received quote within 48 hours. They sent me Tax Invoice and I paid up front as it was custom made. Within the quoted 10 days I received a phone call and… Read more ·  2

booked the installation. Andrew texted to confirm and on approach. He was efficient, had a nice customer service ethic and explained it could not be used for 2 days. That was fine and now it works a treat, easy to clean, sleek and modern

Fantastic customer service from Brielle. She was highly knowledgeable, responsive, and provided great guidance on the best products. She also was very responsive when the delivered windows did not have the specified locks. I am very satisfied with my windows and the support provided. Show reply

We recently worked with Peter Gallagher from Stegbar Yatala for the design and measure of our custom wardrobe, and the experience was outstanding. Peter was incredibly attentive, knowledgeable, and helpful throughout the entire process. He took the time to understand exactly what we were looking for, offered valuable design advice, and ensured… Read more

every detail was carefully considered. His professionalism and expertise made what could have been an overwhelming process feel easy and enjoyable.

What stood out most was how efficiently and smoothly everything was handled. Peter was organised, responsive, and kept the process moving seamlessly from design through to measure. His attention to detail and commitment to customer service gave us complete confidence throughout the journey.

We highly recommend Peter and the Stegbar Yatala team to anyone looking for a personalised, professional, and stress-free wardrobe design experience. Thank you, Peter, for making the process so straightforward and enjoyable!

We booked STEGBAR 16 years ago to help renovate all of our windows to french colonial and internal doors. That was a very successful project. Competitive pricing and execution was nothing short of perfection. Back then we didn’t do two sets of windows, which we have just completed with STEGBAR and we chose the same french colonial profile with… Read more

LowE for better insulation in the winter time and repel the sun in summer time for the front facing large bay window.

I did qualify the STEGBAR quote with 4 other reputable suppliers. We chose STEGBAR based on price, although at high end of quotes, but not out of range - but because of our previous experience.

We had the same sales person, and the same installation team.

They were great in the process.

Once they finished, we noticed very dirty windows. I had a window cleaner come in and he wasn’t prepared to clean the windows - he said it’s silicone.

Now, I am saying this, not to bring STEGBAR down, but to share their high level interest and intention to fix the problem immediately. At all times I felt that I had the right people involved in fixing the problem which was dealt with at a high level. I give credit to the technical director who came out on site the same day to review my qualms and spent 3 hours cleaning and reviewing every window pane.

Sometimes, despite the most sophisticated engineering, manufacturing and workflow process, sometimes mistakes happen. With this in mind, Yasin, created a plan for a few window panes to be fully replaced because of small blemishes in the LowE film and silicone and I was ok with it all because he was honest and transparent in his intention and effort to fix the problem, no matter what. The same technical director, Yasin, was the same person who did our windows 16 years ago. He is very passionate about his work and his team and the customer experience.

From that point the overall co-ordination and communication was with the Director of Customer Experience, Linda Kawarkis. I couldn’t have asked for a more committed, empathetic, professional and honest individual to help me with the end process of replacing the window panels that had some un-erasable marks, everyone should have a Linda in their team. She listened, acted and took control of the last phase which was important.

Thank you to STEGBAR for our new windows and for standing by your reputation to be the best in industry!!

Thank you Yasin, Brock, Brody, Radhika, Scott, Nikki and Linda!!!

Nella Fitzpatrick at the Helensvale store is amazing! She is so quick in quoting and knows exactly what l wanted, this is the 3rd order through Nella at Stegbar for windows and Sliders! I wont use anyone else but Nella. The best customer service ever we are So Happy. Go and see her at Stegbar Helensvale QLD. Thank you. Olivia Show details

We have been working with Nella Fitzpatrick from Stegbar Helensvale to finalise a detailed quote to retrofit a lot of windows into an old house. Nella has been an amazing! Very professional, quick to respond, helpful with suggestions and alternatives and very thorough in all aspects of the quoting process.

Windows and sliding doors replaced most efficiently. Consultant Michael gave excellent advice and Shayne installed all windows and doors in one day. A really outstanding result...Can't believe the visual improvement to our unit.

Very disappointing experience with Stegbar. A simple window. delivery was delayed, then arrived with multiple quality issues including poor frame alignment, seals hanging loose, excess silicone around the hinge, and problems with the gas-strut fixings. On opening the window, one of the strut fittings pulled out and bent/distorted part of the… Read more

aluminium section, which also affected the frame alignment. We have had to go back and forth seeking rectification for issues that should never have been present on a new, expensive window. I was also disappointed that comments I made about my experience were removed from Stegbar’s Facebook page. I’m still waiting for the matter to be properly resolved, including rectification of the defects and an appropriate response to the overall poor experience.

Substandard and faulty windows delivered and I am now told I have to wait 4 weeks for a service call. Stegbar say they quote that any warranty issues take 4 weeks to respond to. I ordered in good faith that I would have a quality product. Glazing… Read more

panels missing take 3 weeks to deliver. I have them boarded up with ply and it's raining. This is now holding up my site and costing me money. Customer service is useless. A manager was supposed to get back to me and I will still waiting. NEVER AGAIN.

What a mess!! Purchased a standard catalogue "off the shelf" product. I was verbally estimated 2 weeks. Paid then told 4 weeks. This has shifted to 5 weeks, and now 6 weeks. The rep is no longer taking my calls and I've had to go through the 1800 number to get info who have advised that they have issues with their manufacturer. I also commented this on their Facebook and they deleted my comment and blocked me. Won't be using them again!

I purchased a quantity of windows and had the pleasure of being served by Nella Fitzpatrick at Stegbar Helensvale. Nella was extremely helpful, polite and courteous and really helped my dad and me with purchasing the perfect windows and sliding door. She helped very much with making sure all the specifications were correct and processing payment when the system had an error. I couldn't recommend purchasing through Nella enough. Show details

Peter Gallagher from Stegbar was engaged to supply a quote for replacement of our three shower screens. I wanted to take advantage of their 30% off sale celebrating their 80 th Birthday. Peter Gallagher bought along samples of the chosen finish which I was very pleased about as I was able to see exactly what I was ordering. Peter was very… Read more ·  1

professional stated he would supply the quote that afternoon which was refreshing as that is exactly what he did. I accepted the quote the next day and he has already ordered our screens so no mucking around. It was really refreshing to deal with a professional who takes his job seriously and gave good advice. Thanks Peter.

From the quoting to the install, all was well done and great communication at all times. After almost a year, the shower door started having an annoying noise. I contacted the office and Patrick James Spencer handled it in a prompt and professional manner, keeping me informed of the progress of my issue. It was fixed in a timely manner and under warranty Highly recommend this company and their staff.

If you need someone who actually knows what they're talking about, ask for Peter Gallagher at Stegbar! He gave me a fantastic quote and made the whole process stress-free because he communicates so clearly. He knows his products perfectly and is happy to explain everything. Plus, he’s just an all-around great person. Absolutely brilliant service—I wouldn't hesitate to use him again