2,164 reviews
"I had a problem with my sliding door, and amanda kendall was incredibly helpful in getting it sorted out. she was really knowledgeable, quickly figured out what was wrong, and fixed it i really appreciate her expertise and how smoothly everything went. Highly recommend her service if you need help with a sliding door please call stegbar and ask for amanda stegbar is amazing to for hiring her Show details
I am very pleased with the service provided over the years by Nella Fitzpatrick , she alwayyyyy goes above and beyond to help. Stegbar products are great I will continue to deal with! Ruben
Nella was a great help with my bi-fold door quote. She provided the quote quickly, offered excellent advice, and kept the process running smoothly. From quote acceptance to installation was only five weeks, which exceeded my expectations. I’m very happy with the service and would happily recommend her.
Reviews with attachments
Clean & fast, with no fuss & good communication on the process Show details
Great responsive replacement windows from an Australian icon but a big shout out to our installer Stu Cooper who was very professional, quick and cleaned up after himself. Gave us great advice. Thank you.
Listened to my needs and replied promptly with solutions. Excellent buying experience from initial consultation through to installation. Show details
Great products and service. Have bought 5 windows and one sliding door so far from stegbar. They all work a treat, and look fantastic. Staff are very friendly and helpful. Thanks Nella for your knowledge in helping me work out what I need. Show details
John provided servicing of our new windows and doors after installation. He was fantastic. Addressing all the small issues efficiently and was lovely to deal with
Had the window from them, the rubber seal peeled off and they told me I'm out of warranty despite havent reach 10 years. They didnt even inspect despite I notified the window in the first floor is wobbly and hazard risk. BEWARN DO NOT RECOMMEND BUYING THEIR PRODUCT NO AFTERSALES OR WARRANTY SERVICE. Show details
Worst experience. Looking through reviews, the Lansvale operation has multiple terrible reviews and rightly so. The saga of my cat door is too lengthy for here but to make a long story short, after written confirmation of errors from Stegbar after the initial quote and approximately 10 attempts to get the errors on subsequent quotes corrected, I… Read more
was manipulated into signing. And predictably, doors with the required hole the wrong size, in the wrong panel were fitted. Since that time in August, including a comprehensive complaint, except for one ridiculous email, I have not been able to get Stegbar Lansvale to acknowledge my existence (with the exception of accounts looking for the final payment). Do not believe assurances that “corrections will be made after the check measure” and avoid Stegbar Lansvale because they will certainly avoid you!
I’d give them 0 if I could. Windows were delivered 17/7. Sliding door arrived with half the fittings missing. One of the seven windows I ordered had 3 panels and required frosted glass in the lower half panels as parts of council requirements. It arrived without frosting in the centre panel! Why would you make a window with 2 of 3 lower panels… Read more
frosted??? It was also missing a cross bar. I asked if all issues could be fixed at the same time. They said yes. A month later they arrived and installed the sliding door correctly, but they “forgot” about the other issues. Now they have told me they will fix the cross bar but I should buy some stick on stuff for the frosted glass. The poor junior is tasked with reporting this to me and my repeated requests for a call from a manager have been ignored. I used these guys 40 years ago and they were great. Things have changed.
4/9 - I had a call from the Customer support Manage within 24 hours of this review being drafted on the 25/8, with a promise of giving me a solution by 29/8 (on the phone and email). It is now a week and a half since the call, and my calls and emails are going unanswered. When I finally got onto someone, the person charged with communicating with me was sick, so my issue was not passed on to anyone else to resolve while that person was away sick.
5/9 - finally have commitment that they will fix the problem after almost 2 months and so much wasted time. Now I will have to repaint the replacement window before it goes in (maybe a month away)
25/9 – waited for the delivery all day – when I called they told me it was rescheduled for the 30/9.
30/9 – after waiting all day again, I called and was told the window was dropped when being loaded early that morning, the glass needs to be replaced. No one called to tell me
10/10 – finally delivered, but to the incorrect address, installation due 13/10, luckily someone we knew
13/10 – installer went to the wrong address, no call to confirm correct address, installation rescheduled for 14/11 (nothing available earlier).
14/11 – it is now more than 4 months since the windows were originally delivered, the installers were upset that there was no scaffolding to allow access (it was removed a few months ago), but agreed to install the window - it is finally in. Not one apology or any acknowledgement of the time I have wasted getting this window built to specifications and re installed. The quality of the windows isn't great either. My builder tried to warn me!
Latest follow-ups
Double glazed windows installed in 2020. In 2023 (well within warranty) noticed one window had a wet windowsill, and in 2004 noticed water pouring into the room from the upper window frame during a rainstorm. Advised Stegbar - no response. It… Read more
happened again early 2005 - Stegbar sent someone out but they didn't solve the problem. It happened again late 2025 - Stegbar advised but no response. It happened again early 2026 - Stegbar advised but refused to send someone out. Bureau of Consumer Affairs involved - eventually a leak inspector (plumber) was sent out 2 months later. Brief was clearly to find any solution that avoided Stegbar fixing the faulty window. He blasted water at the window (which caused water to pour in through frame and drenched the carpet underneath) Claimed that one small board behind a conduit channel screwed to the wall) was the problem, and denied any responsibility for cleaning up the wet floor until pressured. DON'T expect any customer service from them - the responses have been non-existent or quite rude.
Follow-up · Stegbar have not followed up at all. Lickily, by keeping all the windows open all day, there is no observable mould but just a residual smell.
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Absolutely dreadful service. Our builder ordered a timber window with a security screen middle of 2025. Window arrived but the security screen was too small and could not be fitted. After many phone calls and emails a technician inspected the… Read more
screens on 12 February 2026 and immediately agreed they were wrong. Even though Stegbar was paid 9 months ago, they are in no hurry to supply the replacement screen. BEST ADVICE - AVOID
Follow-up · It is over 2 months since Stegbar conceded that the security screen they provided was too small, but still no replacement. They promised to deliver the replacement screen on 16 April but never turned up. Now thy said that the person who handles rescheduling is away - WORSE THAN HOPELESS - DO NOT USE.
Hi Pete, Thank you for providing us with this feedback.… Read more
Very similar issues as detailed by Daddycr and Mike F posts experienced in a Canberra Rawson Homes 2019 build that has Stegbar DGUs throughout. As second owner from late 2021 I reported the flaring of 3 windows mid 2025 as warranty was about to end.… Read more
Initial response was OK once photos were provided. Since late 2025 the Lansvale office has been a disaster in the lack of abilty to manage the schedule to replace the units. Firstly, they lost track of the units and ever since no emails have been responded to any calls have been given 'a put you on hold/or will call you back' which has ended with no immediate response/new info.
Follow-up · The main impact has been visual particularly during the seasonal changes - from warm to cool and then from cool to warm weather and once the season has established the windows remain clear and you would not be aware that they have a problem. Have not perceived/felt any change of the insulation/noise performance. The replacement of the units is a… Read more
Positive reviews
I visited Stegbar Pooraka to purchase new seals for existing Stegbar shower screen . The sales representative Patrick Spencer was extremely helpful in ensuring Stegbar supplied the correct pieces at good price. His customer service and thoroughness was greatly appreciated by my wife and myself. Very friendly and knowledgeable. Show details
although Patrick Spencer and Cathy Bundoc were unable to help us with our spare parts they were incredibly helpful in pointing us to where we needed to go to get the parts required. This was much appreciated.
We recently purchased another three windows from Stegbar for our lounge, dining and kitchen areas and again had a great experience. Daniel De Silva was extremely helpful throughout the process, answering all our questions and updating quotes promptly whenever we made changes. The service was professional, communication was excellent and delivery was on time. Very happy with the overall experience and how smoothly everything was handled!
Negative reviews
windows not fit for purpose. new house built in 2017. all windows and doors double glazed stegbar. 2025 one window discolored between panes. was told windows out of warrantee fix it yourself. I did, now 2026 3 more windows discolored. Contacted stegbaro on line, told out of warranty fix yourself and have a nice day. Do not use stegbar windows if you expect them to last for more than 10 years
My son ordered two replacement wardrobe doors with this company. When delivered, the doors were the wrong size and after 2 calls to the company, the woman we spoke to was unhelpful and argumentative, she flat out refused to rectify the problem or give a refund. Show details
Hi Tony, Thank you for your feedback. We take both… Read more (+1 reply)
Our experience with Stegbar has been nothing short of a disaster. The entire order (a house lot of Stegbar timber windows) should have never passed quality control and should have never left the factory. The windows are riddled with faults, including: - poor workmanship - dents and splits in timber - windows that do not open properly - units… Read more
that do not match - failed silicone and sealing work - leaking windows !
These are fundamental defects that should have been identified prior to delivery.
We raised these issues with Stegbar multiple times and initially received a response, but once the scale of the problems became clear, Stegbar stopped responding entirely. No resolution, no accountability. We have provided evidence of all of the issues outlined and Stegbar continues to ignore the issue.
Our dealings have been through the Rowville branch, including: [Name Removed], [Name Removed], [Name Removed], [Name Removed], [Name Removed] and [Name Removed].
Since raising these issues, I have also learned that our experience is not an isolated incident, which is extremely concerning. Stegbar's quality of their product, workmanship and after-sales service has been completely unacceptable.
Stegbar's products and handling of the situation, do not meet the basic expectations of Australian consumer law, where products must be of acceptable quality and fit for purpose.
I strongly recommend anyone considering windows look elsewhere and avoid Stegbar.
Recent reviews
We’ve been working with Stegbar's windows and doors across a range of projects over the last 3 years, and Nathan from Stegbar Geelong has been outstanding from the very beginning. His product knowledge, attention to detail, and ability to break down the technical aspects of aluminium windows and doors into simple, easy-to-understand advice has… Read more
made the entire process seamless.
Nathan has become a huge part of our project planning and decision-making, always helping us work through challenges and achieve the best possible outcome on every job. His professionalism, communication, and reliability are second to none, and we know we can trust him to deliver every time.
I genuinely wouldn’t go anywhere else for windows and doors and highly recommend Nathan from Stegbar Geelong.
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Measure quote and supply bifold windows. Great experience great price. Stuart Coopes fittered the windows. He did the job with a smile on his face we're so happy with the finished product. Show details
We were so pleased to have visited the Rowville Stegbar display centre recently. It was so refreshing to be greeted by Riley Rosse. He was friendly, informative, and took the time to work through our renovation plans… providing suggestions and options to bring our ideas to life… and within our budget! Thank you Riley … your dedication and support were a stand out! Show details
Amanda provided excellent customer service. Her knowledge and "can do" attitude was terrific. She went out of her way to resolve my queries. Great service, thanks Amanda.
Absolute shemozzle, what can i say. [Name Removed] was my rep and I must say that he was Fantastic, he chased me for years to try to get our business and when we finally gave him a shot he over delivered on the service side of things and we were very impressed however, after the order was placed and before the products were delivered i get a email… Read more
to say that he will no longer be our rep as he is no longer with the company and the replacement rep was a lady named [Name Removed]. What can i say, all the work that [Name Removed] had put in was gone in a matter of weeks.
Our order was set to be delivered early December however when the windows and sliding doors came for the 3 houses it was noted that one large window was missing and we advised the rep that this was the case to be told that the window was damaged and would be delivered next week which was fine. After that date had come and gone we followed up on the window and advised that the scaffold was being errected in a number of days and that it would be difficult to get that window in once the scaffold was up. I told the rep that because the carpenters had already finished errecting frames and installing all windows maybe would be best if they can organise the install once the windows were delivered, i was told that they dont have installers and if we wanted that then we would have to get our own guys to install. Window gets delivered as a flat pack late December or early Jan and because they were sent without reveals or any fixings i informed the rep our carpenters dont know how to install these windows. At this point we were told that they have a crew that can install but they are sub contracters and we would have to engage them. We ordered 2 of these windows one on the ground floor and one on top of it on the first floor, they sent it correctly for the ground floor all inside reveals and intact but for the first floor they sent them in frames as a flat pack missing items that were needed to be able to put them together. The rep doesn't answer calls, shes adamant that they not paying for the install and shes goin round in circles with us.
We have managed to find someone to install them for $1200 which is fine, its not going to make us or break us but Stegbar have just thrown away all the hard work that the original rep made in trying to get our business, we spend around $800k per year in windows and increasing in our Sydney Branch not including Melbourne so they have lost this, they need to get rid of this Rep and put someone there who has a little bit of PR skills. Anyhow spent enough time on this circus.
Hi Sam, Thank you for taking the time to provide us with… Read more
The lack of response I have had from the Sales Manager [Name Removed] is amazing. I have had issues with my shower screens and thank my lucky stars that I went elsewhere for my windows when we renovated our whole home recently. I am yet to settle my matter and hopefully others will go elsewhere if they need anything at all. If I could give a zero I would have. Show details
Great service from Peter Gallagher, he arrived as scheduled to complete a measure and quote which we recieved same day, we are really happy that our order is underway and should be installed in the next few weeks. I would rate Peter highly for his promptness, attention to detail and fantastic communication. We are looking forward to seeing the end product soon.
We have just had built in wardrobes installed and we could not be happier with the end result. Sales and designer Cindy Curliss provided expert advise and made the whole process very easy. The salesroom has all types of example wardrobes that really help with picturing the end result. We have had shower screens installed by Stegbar in the past and they have stood the test of time. I am confident that the wardrobes will also. Show details
I use Stegbar Tarenpoint for all of my door and window jobs. I’ve always dealt with Alison Reid since the start of my business. She has always been extremely helpful, knowledgeable and professional. Having someone like Alison, feels as though she’s an extension of my business and an asset, this makes it a lot easier to continue coming to stegbar tarenpoint for all of my door and window jobs. Show details
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Hi Calvin, thank you for your feedback. We’re sorry to… Read more