2,152 reviews
We were so pleased to have visited the Rowville Stegbar display centre recently. It was so refreshing to be greeted by Riley Rosse. He was friendly, informative, and took the time to work through our renovation plans… providing suggestions and options to bring our ideas to life… and within our budget! Thank you Riley … your dedication and support were a stand out! Show details
Amanda provided excellent customer service. Her knowledge and "can do" attitude was terrific. She went out of her way to resolve my queries. Great service, thanks Amanda.
Great responsive replacement windows from an Australian icon but a big shout out to our installer Stu Cooper who was very professional, quick and cleaned up after himself. Gave us great advice. Thank you.
Reviews with attachments
Listened to my needs and replied promptly with solutions. Excellent buying experience from initial consultation through to installation. Show details
Great products and service. Have bought 5 windows and one sliding door so far from stegbar. They all work a treat, and look fantastic. Staff are very friendly and helpful. Thanks Nella for your knowledge in helping me work out what I need. Show details
John provided servicing of our new windows and doors after installation. He was fantastic. Addressing all the small issues efficiently and was lovely to deal with
I needed the rear sliding door / side window / frame and a 1st floor window replaced. While I was initially confused as the door and frame delivered (before installation) weren't identical to what was being replaced, Noelle (the Installation Coordinator) and Josh (the Installer) looked into my issue (including outside of work hours - which I did… Read more
not not expect, and had no right to expect) to clarify it, and put my mind at rest. Josh (the Installer) is a good tradesman, and it was great dealing with him, as he told me what he was doing and consulted with me, and made sure I was happy throughout the process. While I hope that I don't have to replace any other items in our home, if I have to I hope to deal with these staff members (as well as John, who started the process with the initial contact and quote) as they made an expensive and seemingly difficult project into a satisfying job, with a great outcome. Thank you.
Having worked with Stegbar windows on numerous residential projects, I can confidently say they’re one of the best options on the market. Stegbar has built a reputation for quality, reliability, and design flexibility, making their windows a top choice for builders and homeowners alike. Massive thank you to Dave and Jenny for their attention to detail and customer service. Show details
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We recently had our old sliding doors replaced with bifold. We can’t believe just how much this has open up our has, it really has brought the outside in, or the inside out. Show details
Worst experience. Looking through reviews, the Lansvale operation has multiple terrible reviews and rightly so. The saga of my cat door is too lengthy for here but to make a long story short, after written confirmation of errors from Stegbar after the initial quote and approximately 10 attempts to get the errors on subsequent quotes corrected, I… Read more
was manipulated into signing. And predictably, doors with the required hole the wrong size, in the wrong panel were fitted. Since that time in August, including a comprehensive complaint, except for one ridiculous email, I have not been able to get Stegbar Lansvale to acknowledge my existence (with the exception of accounts looking for the final payment). Do not believe assurances that “corrections will be made after the check measure” and avoid Stegbar Lansvale because they will certainly avoid you!
I’d give them 0 if I could. Windows were delivered 17/7. Sliding door arrived with half the fittings missing. One of the seven windows I ordered had 3 panels and required frosted glass in the lower half panels as parts of council requirements. It arrived without frosting in the centre panel! Why would you make a window with 2 of 3 lower panels… Read more
frosted??? It was also missing a cross bar. I asked if all issues could be fixed at the same time. They said yes. A month later they arrived and installed the sliding door correctly, but they “forgot” about the other issues. Now they have told me they will fix the cross bar but I should buy some stick on stuff for the frosted glass. The poor junior is tasked with reporting this to me and my repeated requests for a call from a manager have been ignored. I used these guys 40 years ago and they were great. Things have changed.
4/9 - I had a call from the Customer support Manage within 24 hours of this review being drafted on the 25/8, with a promise of giving me a solution by 29/8 (on the phone and email). It is now a week and a half since the call, and my calls and emails are going unanswered. When I finally got onto someone, the person charged with communicating with me was sick, so my issue was not passed on to anyone else to resolve while that person was away sick.
5/9 - finally have commitment that they will fix the problem after almost 2 months and so much wasted time. Now I will have to repaint the replacement window before it goes in (maybe a month away)
25/9 – waited for the delivery all day – when I called they told me it was rescheduled for the 30/9.
30/9 – after waiting all day again, I called and was told the window was dropped when being loaded early that morning, the glass needs to be replaced. No one called to tell me
10/10 – finally delivered, but to the incorrect address, installation due 13/10, luckily someone we knew
13/10 – installer went to the wrong address, no call to confirm correct address, installation rescheduled for 14/11 (nothing available earlier).
14/11 – it is now more than 4 months since the windows were originally delivered, the installers were upset that there was no scaffolding to allow access (it was removed a few months ago), but agreed to install the window - it is finally in. Not one apology or any acknowledgement of the time I have wasted getting this window built to specifications and re installed. The quality of the windows isn't great either. My builder tried to warn me!
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In a new build completed 2016: So far i've had 26 Stegbar double glazed windows fail with condensation flares. Windows have been replaced by Stegbar under warranty (after first denying coverage and then under a VCAT agreement). 3 of the replacements have now failed again! So 90% of the glass in the house has failed! Stegbar won't do a field… Read more
campaign and replace the lot but have replaced as they fail. The fact that 3 replacement have failed again actually tells me that maybe they weren't "just a bad batch" BUT that maybe they make dodgy quality windows! Certainly wouldn't qualify as being fit for purpose or merchantable quality.
I'd be very interested to hear the experiences of others and collect any interest in a Class Action for those denied warranty replacements.
December 2025 update: Failures are now up to 29. Repeat failures:4
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Latest follow-ups
Absolutely dreadful service. Our builder ordered a timber window with a security screen middle of 2025. Window arrived but the security screen was too small and could not be fitted. After many phone calls and emails a technician inspected the… Read more
screens on 12 February 2026 and immediately agreed they were wrong. Even though Stegbar was paid 9 months ago, they are in no hurry to supply the replacement screen. BEST ADVICE - AVOID
Follow-up · It is over 2 months since Stegbar conceded that the security screen they provided was too small, but still no replacement. They promised to deliver the replacement screen on 16 April but never turned up. Now thy said that the person who handles rescheduling is away - WORSE THAN HOPELESS - DO NOT USE.
Very similar issues as detailed by Daddycr and Mike F posts experienced in a Canberra Rawson Homes 2019 build that has Stegbar DGUs throughout. As second owner from late 2021 I reported the flaring of 3 windows mid 2025 as warranty was about to end.… Read more
Initial response was OK once photos were provided. Since late 2025 the Lansvale office has been a disaster in the lack of abilty to manage the schedule to replace the units. Firstly, they lost track of the units and ever since no emails have been responded to any calls have been given 'a put you on hold/or will call you back' which has ended with no immediate response/new info.
Follow-up · The main impact has been visual particularly during the seasonal changes - from warm to cool and then from cool to warm weather and once the season has established the windows remain clear and you would not be aware that they have a problem. Have not perceived/felt any change of the insulation/noise performance. The replacement of the units is a… Read more
We had a shower screen installation booked with Stegbar, only to be told on the day that the glass was cracked when they were loading the van and that a new screen would need to be ordered, delaying installation by up to 2 weeks. This installation… Read more
was already significantly delayed.
It also appeared that the product was not actually ready or fully available for installation, which made the situation more frustrating. Better stock management, quality checks, and clearer communication would have avoided this delay.
Overall, a disappointing experience so far.
Follow-up · They came again with the shower screen and it was a wrong shower screen with wrong measurement.
In-depth reviews
Our experience with Stegbar has been nothing short of a disaster. The entire order (a house lot of Stegbar timber windows) should have never passed quality control and should have never left the factory. The windows are riddled with faults, including: - poor workmanship - dents and splits in timber - windows that do not open properly - units… Read more
that do not match - failed silicone and sealing work - leaking windows !
These are fundamental defects that should have been identified prior to delivery.
We raised these issues with Stegbar multiple times and initially received a response, but once the scale of the problems became clear, Stegbar stopped responding entirely. No resolution, no accountability. We have provided evidence of all of the issues outlined and Stegbar continues to ignore the issue.
Our dealings have been through the Rowville branch, including: [Name Removed], [Name Removed], [Name Removed], [Name Removed], [Name Removed] and [Name Removed].
Since raising these issues, I have also learned that our experience is not an isolated incident, which is extremely concerning. Stegbar's quality of their product, workmanship and after-sales service has been completely unacceptable.
Stegbar's products and handling of the situation, do not meet the basic expectations of Australian consumer law, where products must be of acceptable quality and fit for purpose.
I strongly recommend anyone considering windows look elsewhere and avoid Stegbar.
Honestly my experience was fantastic the quality of the product the look of the product the colour detail was all high quality the delivery was professional and careful guys were great stand outs for me were Cody proves someone as high as his position genuinely cares about the little customer he was so professional kind and stopped at nothing just… Read more
a genuine great human . Ben who heads service came out to check on product and delivery and just ironed out few issues from my installers not stegbar but he still fixed helped out and didn’t complain another great person . Yasmin who runs quality control well his next level attention to detail knowledge attitude and all round legend he made suggestions helped with a last minute window addition note none of it was his job but still went to the moon and back to assist and make the experience out of this world all round magnificent experience Thanku to stegbar but extra thanks to the legends listed .Being an owner builder is tough coupled with life’s everyday issues but thanks to these local legends I couldn’t be happier and satisfied with what they provided many thanks guys and I would genuinely do anything I could in the future if what I do helps anyone of you guys , last note even while being on leave after have another child congratulations Cody to you and your family he was still on the phone making sure my family was happy with all stegbar offered amazing service products and people thanku
Nella continues to be the reason I buy windows and doors from Stegbars. She always goes above and beyond to attend to every detail. Recently, the fire rating we were awarded with our energy report meant the glass in our bi-folds and windows was not clear. Nella made sure I came into the showroom so that she could show me the glass in different… Read more
samples, as it has a grey tint. Nella spent the time explaining how my bi-folds would look with the width of the sashes we required, and showed me the different sill and framing options. As I wanted colonial bars in a particular pattern on my bi-folds, Nella spent the time measuring out each detail on the shop bi-fold sashes to ensure I could see where the pattern started and ended and the overall aesthetic was what I wanted before she ordered them. Every other window and door supplier I approached, asked me to provide all of these details without any explanation. None of these sales staff go to the lengths Nella does to attend to every detail ensuring I understand what the final product will be, and making certain it meets my vision and expectations. Nella, you are such an EXCEPTIONAL employee and I will be FOREVER GRATEFUL to have found you in my building journey. THANK YOU for all that you have done for me.
Positive reviews
Great service from Peter Gallagher, he arrived as scheduled to complete a measure and quote which we recieved same day, we are really happy that our order is underway and should be installed in the next few weeks. I would rate Peter highly for his promptness, attention to detail and fantastic communication. We are looking forward to seeing the end product soon.
We have just had built in wardrobes installed and we could not be happier with the end result. Sales and designer Cindy Curliss provided expert advise and made the whole process very easy. The salesroom has all types of example wardrobes that really help with picturing the end result. We have had shower screens installed by Stegbar in the past and they have stood the test of time. I am confident that the wardrobes will also. Show details
I use Stegbar Tarenpoint for all of my door and window jobs. I’ve always dealt with Alison Reid since the start of my business. She has always been extremely helpful, knowledgeable and professional. Having someone like Alison, feels as though she’s an extension of my business and an asset, this makes it a lot easier to continue coming to stegbar tarenpoint for all of my door and window jobs. Show details
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Negative reviews
My son ordered two replacement wardrobe doors with this company. When delivered, the doors were the wrong size and after 2 calls to the company, the woman we spoke to was unhelpful and argumentative, she flat out refused to rectify the problem or give a refund. Show details
Hi Tony, Thank you for your feedback. We take both… Read more (+1 reply)
Absolute shemozzle, what can i say. [Name Removed] was my rep and I must say that he was Fantastic, he chased me for years to try to get our business and when we finally gave him a shot he over delivered on the service side of things and we were very impressed however, after the order was placed and before the products were delivered i get a email… Read more
to say that he will no longer be our rep as he is no longer with the company and the replacement rep was a lady named [Name Removed]. What can i say, all the work that [Name Removed] had put in was gone in a matter of weeks.
Our order was set to be delivered early December however when the windows and sliding doors came for the 3 houses it was noted that one large window was missing and we advised the rep that this was the case to be told that the window was damaged and would be delivered next week which was fine. After that date had come and gone we followed up on the window and advised that the scaffold was being errected in a number of days and that it would be difficult to get that window in once the scaffold was up. I told the rep that because the carpenters had already finished errecting frames and installing all windows maybe would be best if they can organise the install once the windows were delivered, i was told that they dont have installers and if we wanted that then we would have to get our own guys to install. Window gets delivered as a flat pack late December or early Jan and because they were sent without reveals or any fixings i informed the rep our carpenters dont know how to install these windows. At this point we were told that they have a crew that can install but they are sub contracters and we would have to engage them. We ordered 2 of these windows one on the ground floor and one on top of it on the first floor, they sent it correctly for the ground floor all inside reveals and intact but for the first floor they sent them in frames as a flat pack missing items that were needed to be able to put them together. The rep doesn't answer calls, shes adamant that they not paying for the install and shes goin round in circles with us.
We have managed to find someone to install them for $1200 which is fine, its not going to make us or break us but Stegbar have just thrown away all the hard work that the original rep made in trying to get our business, we spend around $800k per year in windows and increasing in our Sydney Branch not including Melbourne so they have lost this, they need to get rid of this Rep and put someone there who has a little bit of PR skills. Anyhow spent enough time on this circus.
Hi Sam, Thank you for taking the time to provide us with… Read more
The lack of response I have had from the Sales Manager [Name Removed] is amazing. I have had issues with my shower screens and thank my lucky stars that I went elsewhere for my windows when we renovated our whole home recently. I am yet to settle my matter and hopefully others will go elsewhere if they need anything at all. If I could give a zero I would have. Show details
Recent reviews
Had a job delivered to the wrong address, flyscreens and doors came incomplete, tried talking with customer service who were no help whatsoever, all I got was someone different every time I complained and this issue is still not resolved, builder with over 25 years experience and will never use this company again, stay away! Show details
I engaged Stegbar Fortitude Valley to put new deck bifold doors in at my house. Sam completed the job, and I can’t speak highly enough of his and Stegbar’s professionalism and service throughout the whole process. Sam went above and beyond to complete the job, and I couldn’t be happier with the finished product. Highly recommend! Show details
Absolutely shocking experience using Stegbar. Had to pay in FULL to lock in doors and windows installation 10 weeks out. The week of installation comes and Stegbar have failed to do a site measure. Now they are saying the best they can do is almost 8 weeks from the first date! So 18 weeks from full payment, and I have to live in a semi enclosed extension due to their incompetence. Never again! Show details
Peter Gallagher came to discuss new shower update options. He was pleasant, knowledgeable and very informative regarding our options. We accepted his quote and now await installation.
After submitting an online request for a call back to arrange an appoitment,I had to make two follow up calls before recieving a call back only to find out i couldnt fit into the sales reps schedule and was told i was too far away to come out 4pm. Approx 30kms. I guess his time was more valuable then my money. All the excuses under the sun..... Dont waste yoir time with this unprofessional organiasation
Hi Matt, Thank you for providing us with this feedback.… Read more
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Hi Pete, Thank you for providing us with this feedback.… Read more