Stegbar
VIC, NSW, QLD, etc... · See All
- stegbar.com.au
- ✓ Verified company
1,540 reviews · Statistics
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Extraordinary Customer Service
VIC, RowvilleI recently had Wiiliam W a representative from Stegbar come to my daughter's new unit to measure up for two wardrobes.
William was extremely helpful with all aspects of the design, finishings and door styles that would work best in the two small bedrooms that the wardrobes are to be placed.
After the quote and design drawings were email, I needed to contact William to clarify some aspects and make minor changes. He got back to me very promptly and amended the quite accordingly.
At all steps in the process, I have experience excellent customer service.
Thank you Kathy!
- Store Location: I called Stegbar direct and did not visit a store.
Old for new
Stegbar QLDWe had Reece come out today . He removed and replaced all the doors in our bedrooms. He was very efficient and professional.i would easily recommend Stegbar to family and friends
- Return Claim Made: No
Window looks great, install guys took great care and were lovely to deal with.
VIC, RowvilleThis new window looks great and finishes off our alfresco area. The install guys were very friendly and took great care with our garden that was on the outside of where the window was being installed. Our only down side with the experience would be the length of time between quoting and installation, we needed to make serveral calls to chase up the check measure and then there was quite a wait for the window to be made and installed.
- Return Claim Made: No
Sallam Albarouki of Stegbar has been amazing from the beginning to end
VIC, RowvilleSallam Albarouki has been our Sales representative on behalf of Stegbar.
We would have been much delayed in our progress if not for Sallams generous advise and helpfulness. As Owner Builders we took back our Porter Davis build, obviously thrown into the deep end, Sallams knowledgeable support was amazing, nothing was too much trouble. Thank you Sallam, you have been wonderful.
Mark and Helen Bourke Balnarring
- Return Claim Made: No
- Store Location: Rowville, 3178
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Poor communication, long wait times
NSW, LansvaleIgnored e-mails and phone calls. No follow-ups. A response was received when the Director of the building company contacted them. It is a basic responsibility of any company/service to answer e-mails/phone calls. I feel quite devalued as a customer. The issue regarding defects of item itself has been going on for 2.5 years. Currently awaiting replacement of item.
Half star would be to nice
SA, UnleyEnquired about a new kitchen, received a rough quote and told to use unley store.
Quote came through more than $2500 more than the original.
Also $1100 delivery where the heck are you going for $1100?
- Return Claim Made: No
ALUMIERE SLIDING STACKING DOORS
NSW, ChatswoodI would like to say how impressed I am with the installation of my new sliding stacking doors. Jake & his team arrived at 7am and did a fantastic job. They were very polite & worked so efficiently & I am very pleased with the final result. They took away the old doors and cleaned up everywhere. I have no hesitation in recommending the team at Stegbar, from the salesman Greg who inspected my job in the beginning to the installation day which was completed in less than 5 weeks. Happy customer !
- Store Location: Chatswood NSW
Wonderful Service
NSW, PenrithI called up the Penrith showroom today to ask some questions on door options. I dealt with Diana (Dee) and her service was fantastic! I thought I'd only need to ask 3 questions, however that turned into 30 questions (or more). Dee was friendly and helpful the entire time. She sent me photos of different door options, guided me through the website to some example doors and offered comment on the photos I messaged. Dee's assistance allowed me to make a decision on what we need for our renovation. Thank you!
Dishonest. Windows/doors look great but performance is below reported rating
VIC, RowvilleWe have had a very unpleasant experience trying to get information on the performance rating from the salesperson. When asked, I was given the code for our window and the associated U-value: solar heat gain, but the values provided by Stegbar didn’t match those provided on the independent WERS website. When I asked for information on why, the sales manager gave irrelevant information, eg “different frames affect the SHGC” (our frames are not different), removing the argon makes no difference (fine - so why is the rating you give different?) and
... Read more “your windows are bigger” (so shouldn’t this make the SCHC worse?). When I ask these precise questions, he became aggressive and complained that ‘if I wanted a window to meet the specs in the energy rating document, I should have chosen a specific window’ and refused to answer them. We are pretty new to this, so we trusted our builder and his suppliers. At first I was calling for clarification and to understand how it all worked, but now I am concerned that we didn’t get the windows we paid the builder for.- Return Claim Made: No
Follow up - Stegbar asked for details, I provided them, and then they never got back to me.
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Excellent service and great products
VIC, RowvilleWe took over a Porter Davis project as an owner builder and Chantelle and the team made the process extremely easy and they were always responsive to our questions.
Product was delivered on time and seems great quality, we would definitely use them again.
I work in the A&D market and the experience was as good as any high end company we deal with.
- Return Claim Made: No
- Store Location: Rowville
Windows-The easiest part of my renovation!
VIC, RowvilleI walked into Stegner Rowville, unsure of the exact type of window I required. In ten minutes Vanessa had shown me what I was looking for, explained how it was the correct type, and given me a quote. I got home, sent her the measurements and my order was placed for super quick production- ready in 14 days! Definitely the simplest part of my entire renovation!
- Return Claim Made: No
- Store Location: Rowville VIC
Took them over 3 months to get the job done! Shame!
VIC, RowvilleThey are so quick to get your deposits and 80% materials/ installation fee before they start the job a month later! We gave them blueprints of the house dimensions and they have their contractors to come and measure, yet they still delivered the wrong dimensions of the glass door when they start the job! More delay on the works and more drama, more wrong materials delivered and delayed! Basically incompetent staff that bring down Stegbar franchises name! Took them over 3 months to complete the job and they wanted the rest of the fee to be pay at last day of the job! If you need a glass doors install, I would suggest go somewhere else! Shame on Stegbar Rowville Branch!
- Return Claim Made: No
- Store Location: Rowville
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Stegbar Newcastle - 5 Stars
NSW, KotaraI would like to send my huge thanks to Stegbar for the outstanding customer service and support throughout our recent order and supply of windows.
Robert Mitchell from your Newcastle showroom was so helpful and his customer service from start to finish and product knowledge is outstanding. Although only Phase 1 of our renovation and a small order this time, he always took the time to explain anything we asked and was patient with us while we decided on the final specs. Thanks Robbie.
Production - from day one of placing the order we were kep
- Store Location: Kotara Newcastle
Great service! Great quality product!
QLD, BundallWe are over the moon with our new louvered windows! Dan was brilliant to manage our requirements and got hands-on when we needed guidance. And Ben the installer? Well... what a great man he is. Courteous, easy going, VERY professional - thanks again, Ben!
Is there anything that I can flaw? Yes. As with many manufacturers, their quotes just don't make 100% when you don't work in the industry (... or maybe it's only me :)?). Especially with louvered windows, I recommend you email a drawing to your Stegbar Rep to ensure your needs are fully unde
... Read morerstood and to avoid issues that you only uncover after having paid and received the final product. In our case, I sent a drawing to confirm the correct placement of handles and how many louvers we can open with each of the four handle mechanisms. Other than that, a brilliant experience and we are VERY happy with the final product - thanks, Stegbar!- Return Claim Made: No
Without question the worst service in Australia
NSW, ChatswoodRude people, poor customer service, horrendous product knowledge, never call back. I’ve been waiting 13 months for my windows to be fitted correctly, they have been 5 times and always bring the wrong parts and then I wait months to get them back. DO NOT BUY FROM THESE SHARKS
- Return Claim Made: No
- Store Location: Chatswood
Questions & Answers
I have a Stegbar shower. Sliding door type, hardly ever used, brand new condition, as it came off the rails years ago, pictures attached.
The fittings for the bottom of the sliding door got mislaid a long time ago and now we need to fix it as we are selling our house and will need to replace the shower or fix it as part of the sale agreement.
I attach pictures in the hope that you may have the parts I need and you can send them to me.
Also I am in Perth and was wondering if you had any Agents, Fixers or tradespeople in general that may have this parts, or can fit them for me once you send them.
Sorry no facility to post pictures here
See attached.
Hi Our shower screen door is needing a replacement. Is it possible for someone to call in and do a measure and quote?
Good Morning,
Thank you for your enquiry.
We do offer measure and quote services. Please place any enquiry via our website https://www.stegbar.com.au/ and our Maroochydore sales team will be in touch to organise a convenient time to come out.
Warm Regards,
The Stegbar Team
I have some very old Stegbar awning windows probably 25 years and the mechanism needs replacing . How do you remove the whole thing. Does it need a special tool as screwdriver is not compatible. The locks are jammed also
Get an answer from our members and Stegbar representatives
Details
 Stegbar VIC, Rowville4.7(440) | Stegbar QLD, Bundall4.7(154) | Stegbar QLD, Maroochydore4.3(42) | Stegbar NSW, Chatswood4.0(41) | |
|---|---|---|---|---|
| Category | Online Shops, Physical Shops, Home Renovators and Bathroom Shops | Online Shops, Physical Shops, Home Renovators and Bathroom Shops | Online Shops, Physical Shops, Home Renovators and Bathroom Shops | Online Shops, Physical Shops, Home Renovators and Bathroom Shops |
| Offers Free Standard Shipping | No | No | No | No |
Contact info for Stegbar
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