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Megasealed
2.7 from 200 reviews

Reviews

(78)
(7)
(4)
(8)
(103)
  • Customer Service
    3.0 (29)
  • Timeliness
    3.1 (19)
  • Job Satisfaction
    3.2 (18)
  • Rates and Fees
    3.0 (18)
  • Product Quality
    3.0 (26)
  • Return Claim MadeYes (3) · No (22)

Reviewer Photos & Videos

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Just like new, maybe better

published

On time & job was professional. My shower looks better than new. Was a big job and he did it within the time they quoted. Happy to recommend to everyone. Thank you Peter & Jun

Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMitchell ACT
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1 comment
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Disgrunttled Customer

Disgrunttled CustomerSydney Surrounds, NSW

  • 2 reviews

fix a leaky shower

published

Megaseal said they could fix our shower without ripping up tiles - after 10 months started leaking again into ceiling downstairs - when asked to come and look at as it was still under warranty they blamed it on house movement and not covered by warranty - $2200 cast to repair what they said they would do

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationCentral Coast
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1 comment
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Troy

TroySouth East Queensland, QLD

NOT HAPPY

published

Not happy product doesn’t work lucky to get 6 months before shower leaks again. Service department never returns calls ( 3 weeks and still waiting ). Very much a bandaid company 4 times they have tried to fix it and yet it still leaks months later. They charge a fortune for a very dodgy service.

1 comment
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David

DavidSydney, NSW

  • Verified customer

Balcony Fixed and Looks Amazing

published

Victoria come out and gave me a few options on how best to fix the issue with our balcony. Danny the tiler did a good job and our balcony looks a good as news and fingers cross doesn't leak anymore. Thanks.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationInner West
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1 comment
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MsJ

MsJSydney, NSW

Great job

published

I used Megasealed and they did a great job. Friendly staff answered questions no complaints would use again. A great service. Reliable no issues no complaints!!! Thanks for the work

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationSub contrator
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1 comment
Megasealed
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Hello,

Thank you so much for your kind words. We are glad we were able to help you and appreciate you taking the time to give us your lovely feedback.

Daniel H.

Daniel H.Greater Melbourne (Metropolitan), VIC

Warranty not worth the paper it’s printed on

published

Used Mega Sealed back in 2015 to fix our leaking shower base. Now the shower base is leaking again and they will not honour their 25 year product warranty saying that there are cracks in the grout from the house shifting. Seems like they will use any excuse not to honour their own warranty.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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2 comments
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Daniel H.
Daniel H.

0422139777

olga p.

olga p.

  • 3 reviews

Customer service

published

Woman from Melbourne attended my property and was nothing but rude patronising and dismissive. I had explained the waterproofing was done 3 years ago and could not believe I was being told it had to be done again. Will never use them again.

2 comments
Megasealed
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olga p.
olga p.

Sure 0411567675

Anthony Cornacchia

Anthony CornacchiaSouth East Queensland, QLD

Don't waste your money. Product doesn't work & staff are rude

published

Megasealed contained a waterproof issue in 2015, failed 2017, fixed and failed again 2020. [name removed] and [name removed] (Brisbane) attended. They were extremely rude and blame their faulty product and workmanship on anything that has nothing to do with their product. Trying to say its a structural issue with our house. (Is that why the only tile grout that is cracked is in the shower where they put their product is, but yet all the other tiles in our house have no grout issues!!
The 25 year warranty is bull. The receptionist [name removed] is rude and has so much attitude!
Time to call ACCC and get lawyers involved.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationBrisbane
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1 comment
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Alison

AlisonSydney, NSW

liars. staff lie to you.

published

they did not do the regrout properly 2nd time now. had to go to fair trading nsw and its been a nightmare. staff made.claims and never backed them up once.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationcentral coast nsw
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1 comment
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Do not use this company

published

Just got abused by tiler from megasealed greater west for questioning his professionalism. He was about to start tiling over tacking waterproofing that was painted on only the day before. Tried to tell me that tacky was not wet so therefore it was ok to tile over.

Customer Service
Rates and Fees
Timeliness
Product Quality
Store LocationGreater West
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2 comments
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Jan K.
Jan K.

I was already contacted by one of your representatives.

Dan

DanGreater Melbourne (Inner), VIC

Wouldn't recommend

published

Renata came to quote my shower. Never heard back from here again...
Called head office twice in the 8 business days that followed. One offshore call centre and one Australian based office. Weird. Both times I was told that someone would contact me. They never did.
Don't waste your time.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
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1 comment
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KingPatrao

KingPatraoSydney, NSW

Megasealed and its pointers!

published

Megasealed did a brilliant job with sealing up my balcony. Contrary to what you hear in most reviews about them, they are actually really good(At least my experience was) The balcony still looks fresh and they led me to this article about how you can prolong the shine.

Here it is: https://www.megasealed.com.au/shower-bathroom-waterproofing-brisbane/

All in all a great experience!

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
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1 comment
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Michael

Michael

  • 2 reviews

Fast, Friendly & Efficient

published

Megasealed were very helpful over the phone, booking a time for inspection was nice & easy. Brendan inspected my 2 showers and was prompt on arrival and friendly. Later, Hameed came to reseal both showers and was fast & efficient , did a great job at completely resealing both shows in under 4 hours! And he was polite & very tidy. Great customer service & very nice looking resealed showers, looking almost like new! Thank you Megasealed !

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMelbourne
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1 comment
Megasealed
Megasealed B.Megasealed

Hello Michael,
Thank you very much for your feedback. Brendan and Hameed will be delighted to hear that.

Anne Humphrey

Anne HumphreySydney, NSW

Such a professional team!

published

Thank you to Dave and his team for promptly coming out to assess, quote and fix my leaking bathroom. Brad was efficient and so lovely during the process. I used Megaseal in 2012 and they were fantastic, its lovely to see a local company has managed to keep their reputation.
I would definitely recommend Megaseal.
Thanks guys
Anne, Bronte NSW

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMegaseal Matraville
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1 comment
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Brian

BrianSydney, NSW

great job

published

Got Megasealed Sydney South East to fix and update my ensuite last week and it looks so good. They re-tiled the bathroom floor and fixed the leak and regrouted the tiles in the shower. They also installed a new vanity for me. Thanks Alex (the tiler) for your work.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store Locationmegasealed bathrooms and balconies sydney south east
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1 comment
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PTT

PTTSouth East Queensland, QLD

Talked us into a more expensive "solution"... which failed... and they accept no responsibility...

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
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1 comment
Megasealed
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Good afternoon,
We're really disappointed to receive your review and would like to investigate further to see how we can resolve the situation for you
Our local specialist will contact you shortly to discuss this matter further.

Katie

Katie

  • 2 reviews

Wonderful result

published

Phil from Newcastle completed our bathroom today. We are exceptionally pleased with the work, Phil worked cleanly and has given us a new bathroom. THANKS to Peter and Phil we would certainly recommend Megasealed.
Regards Kate & Anthony Collins

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMegasealed Newcastle
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1 comment
Megasealed
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Hello Katie and Anthony,
Thank you very much for your lovely feedback. Peter and Phil will be delighted to receive it.
Kind regards,
Megasealed Newcastle Team

The reviewer stated that an incentive was offered for this review

Karen

KarenSydney, NSW

Very happy! Excellent job

published

Had my leaking shower fixed by megasealed recently and i am very happy with the service. Good price too. My shower looks brand new again and no tiles had to be removed. Highly recommended

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMegasealed Sydney South East
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1 comment
Megasealed
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Hello Karen,
Thank you so much for your kind words. We are glad we were able to help you and appreciate you taking the time to give us your lovely feedback.
Best wishes,
Megasealed Sydney South East Team

Andrew

AndrewSydney, NSW

  • 4 reviews

Best service I've had for anything in a long time!

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeYes
Store LocationSouthern Sydney
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1 comment
Megasealed
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Dear Andrew, thanks so much for reviewing Megasealed Sydney South East and for your positive comments. Our team will be delighted to receive your feedback.

RGov

RGovSydney, NSW

Choosing Megasealed for a Bathroom renovation was a BIG Mistake

published
Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Product Quality
Return Claim MadeNo
Store LocationMegasealed Inner West
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2 comments
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RGov
RGov

Hi Anna thank you for reaching out. I would be happy to discuss my feedback and will be in touch next week when I am back from my business trip. If you would like to give me a call on Monday or Tuesday. My number is 0415141123.

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Questions & Answers

Monica

Monicaasked

1915 heritage bathroom. Mild leak to bedroom next door. New grouting between tiles and bath required (nit between tiles (which are cemented in with no gaps). Awaiting quote. Will megaseal work on crazed glass bathroom subway wall tiles surrounded by contrete grout? They are about 100 years old. I have asked Damien 0434 318 104 from Megaseal to give me a quote. Perhaps he is waiting for further info from me? Still waiting for return contact from voice message left on 5/6 and 30/6.

1 answer
Megasealed
Megasealed B.Megasealed

Hi Monica,

We are delighted to have had the opportunity to discuss your specific situation and needs with you directly.

We have been advised, that both Damien and Danielle have been in communications with yourself and that Megasealed Sydney Central West have sent a quote for your specific requirements.

Thank you for choosing Megasealed and we look forward to being able to service your bathroom.

Regards,

Megasealed Marketing

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